Overview
SKYLUX Travel has a rating of 4.8 stars from 2,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
This is the second time that I have worked with this service for bookings to Europe. The quality of service and promptness of action are excellent.
Travel Agent was knowledgeable, experienced with various carriers, and listened to my requirements to locate and book flights.
Otto has always provided great and friendly service. I was referred to SkyluxTravel and Otto by my son.
Great Service and Very Supportive Staff for getting the tickets booked. Purchased tickets from Canada to India. Great
Very satisfied, Maxwell my travel advisor was very professional and accommodating, made the process simple and successful
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Diaz was wonderful. He found an optional flight for $730 less. He was fast, courteous and knowledgeable.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I was able to find the info I needed with Tracey's help. She is knowledgeable of the important aspects to booking travel.
We are glad that our agent Tracey was able to meet your expectations. Thank you so much for your positive feedback
Very helpful and friendly. Shall call Norah. She knows and understand our needs. She puts up with our changes too. Thank you
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback."
Madina did a perfect job. Would book with her again. She did everything she promised to do and very timely!
Many thanks for a 5 stars review! We are pleased to hear your kind words about your excellent impression on Madina's assistance!
All I have to do now is email my skylux agent and send him my dates, and route preference. Great fares, with very prompt and professional service.
These guys are just fantastic, every time i use them the service is just great. The will work with you until everything is just perfect
Worse company to work with. They will rip you off and trick you to transfer your hard earned credit card reward points to get a minimal price reduction on the already inflated business class seats. I should have transferred my points with a preferred airlines and book the round trip for half the cost of what I spent with Skylux. Very unethical and unscrupulous way of doing business.
I was working with Vienna and she booked me with the worse seats on KLM and Air France. Do not ever fly with these 2 airlines as they are notorious for delayed flights which will become your worse nightmare as it was for me. I lost a whole day to my destination because of all the delays one after the next. It was the most stressful experience ever on any trip and now I am struggling to get my money from the airlines for the delayed flight through filing a claim. I also lost a day with a hotel I booked which I will not be able to recoup the funds from the airlines. Filing a claim is the biggest waste of time and the airlines will make it so difficult for you to get your money... many people just give up or use a 3rd party company that will charge between 25%-50% fee for filing the claim on your behalf. You're screwed either way...
Vienna will talk real nice to get your money and try to sell you insurance for your trip. Don't ever buy the insurance as it is just a waste of money. After I paid for everything... the service with Vienna completely went south and she was not responding to any of my emails regarding seating arrangement issues.
Stay away from this company unless you want to get taken for a serious ride... especially with Vienna.
The airlines do on occasion change the schedules of flights for various reasons, and the travel agency regrettably cannot control that.
Kindly email us the passenger's full name and the confirmation or ticket number at feedback@skyluxtravel.com for further investigation.
Thank you
Sincerely,
SkyLux Team
Michelle H. At Skylux was amazing. She was polite, helpful and very sharp! I saved thousands on my overseas trip with Skylux!
Thank you for your kind words. We are grateful for your feedback.
Excellent professional help in finding our flights.
This is the 3rd time I have used them and I will use them again!
The price was about half of retail. Our agent and service was excellent. The tickets were on Cathay Pacific and verified.
Memphis was very professional, exact and fast to respond. Always there to answer questions and to find out information in question.
Pierce made my experience seamless, and provided me with the best option to present to my client. The clients were happy and book, so I was I
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
I am very happy with the flights found and booked for me. I could not have found it myself and am very pleased with the service.
Dear Lanna, thank you for sharing your satisfaction with our service! We're thrilled to have assisted in finding and booking your flights. Your happiness is our priority, and we look forward to helping you with your future travel needs.
Leo was most helpful and found me flights that I needed on the day and time which I was unable to obtain myself.
They cancel my trips and keep my money I call several times and never go a solutions only that bla bla bla this company is a scam
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 135889
Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Immediately responded to call. Trying to good deal. They gave some discount. I was expecting more more
Thanks for a positive review on your assistance! We are happy to be helpful as much as we can!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for a positive feedback! We would be so pleased to assist you once again in the near future!