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North Carolina
1 review
0 helpful votes
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Garbage!
December 16, 2023

Worthless. Free, and pay money. Waste of time and hard earned money. Two thumbs down then you make me check a box saying this is my honest opinion yes. Honest opinion is you suck as streaming service. Garbage! Unchecked the box at the bottom. Can't finish the review unless I click the button. You need a scape goat to click the box at the bottom! I'll check the box, only way this review will make it to you crusty $#*!s. Really! All around a highly disappointing time. I'll take the hit. Guaranteed, I'm not the only one to leave a review like this.

Date of experience: December 16, 2023
Texas
2 reviews
0 helpful votes
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Annoyed
February 18, 2024

Cancelled subscription, didn't take my card off file, restarted service without my authorization. Wouldn't give me a refund, no security measures, no escalations, customer service rude as f. I would advise you to stream elsewhere. The service sucks, prices and add ons are way too high for what's offered. Frequent price increases and again customer service is anally rude.

Date of experience: February 18, 2024
Connecticut
1 review
2 helpful votes
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Slick tv makes me sick
January 29, 2018

This statement on their website made me subscribe:
"So, you've decided that Sling TV isn't right for you. And you're wondering how to cancel the service, maybe even before your free trial period has run out. Canceling the cable replacement service is simple. Just follow these steps. Jul 14,2017
How to Cancel Sling TV - Tom's Guide
https://www.tomsguide.com/us/how-to-cancel-sling-tv,news-*******.html"
I cancelled my service two days after but slick tv won't refund me, thieves! Run from sling tv

Date of experience: January 29, 2018
District of Columbia
1 review
1 helpful vote
Follow Todd R.
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Sling TV is a good idea to give former cable customers a reasonable option to enjoy the most-preferred channels, but it is poorly executed, with the inability to record programs on certain channels, sports contests that exceed their time allotment cut off prematurely at the top of the hour, 5 seconds of frozen air at the top and bottom of every hour, and outages without being willing to give customers credits. Most consumers want to purchase their channels a la carte, and while Sling has gotten closer to that than cable ever did, its business model is ultimately flawed once media production companies start selling subscriptions directly. Until then, viewers shouldn't have to put up with Sling's poor execution of service.

Date of experience: May 22, 2023
Georgia
1 review
2 helpful votes
Follow Janis H.
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I cancelled my 7-day free trial on the 7th day but they say it needed to be done by 4:08 pm (who comes up with this?) and I called at 7:00 pm. So they charged me 34.99 for 3 hours of service! They refused to reverse it even at the supervisory level. BAD policy and BAD customer service. DO NOT SIGN UP for this service.

Date of experience: July 31, 2017
South Carolina
1 review
1 helpful vote
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Sling sucks
August 20, 2017

TV is decent but their policies are awful. They will draft your account monthly without any notifications. I'm fairly certain I canceled my account then realized months later had been being charged. Called and while I told them I cancelled and they could see i had not used the service they would still not refund my money. They said i would have to provide the six month old email they sent confirming my cancelation. I don't keep emails from six months ago and I doubt many others do. Shady business practices. Anywhere legit would send an email every time your account was drafted.

Date of experience: August 20, 2017
Florida
1 review
4 helpful votes
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SCAM!
March 25, 2017

I normally do not write reviews, but this I can not let go. Please do not sign up for company they keep charging my account and refuse to refund. I have tried to cancel this subscription but the charges keep coming out. The customer service is terrible and the streaming sucks.

Date of experience: March 25, 2017
Massachusetts
1 review
0 helpful votes
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Worse App
December 20, 2022

I got this app to watch FIFA and most games weren't recorded and many times the games were recorded dates after the game was already played. Also, during the games the time would jump forward making me miss a lot of the game. Awful experience. Spend your money somewhere else.

Date of experience: December 20, 2022
Virginia
2 reviews
4 helpful votes
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It just doesn't work reliably, and their help pages don't help. We have a very-consistent 150 Mbps connection and Sling drops out regularly. When it's working, it's good, but we seem to have an issue just about every single day we use it. Sometimes the dropout goes away on its own, and other times we just have to give up watching TV. Speed tests reveal no problem when this happens, and often times we aren't even using any other bandwidth when it happens. It's just bad software imo. I constantly hope the next update will fix everything, but nothing has changed so far...

Date of experience: August 5, 2019
Florida
1 review
1 helpful vote
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Ive had it for a few months to give it a try. The service has slow downloads that your programs will stop every 10 mins. Its like being on the internet back in 1996 with the buffering. It also has problems streaming video to cromecast between the audio and video. Its like watching a very bad dubbed movie. Customer service will give you the run around and all kinds of excuses but with an IT background I saw the BS they where shoveling. In addition my directv, cbs, Netflix and Hulu all stream just fine. Terrible service and the customer service was no help.

Date of experience: December 16, 2017
Colorado
2 reviews
2 helpful votes
Follow Renee S.
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Had sling tv, then prices went up.
Most of the programing you are paying for are re runs for tv shows, that were on the air 40 or more years ago. Most shows I had seen originally and have seen the re-runs numberous times for free. Now these people want you to pay them to see them again? Bad programing. You are basically paying for what you saw for free years ago. They have a few shows, like CNN and FOX. But those shows aren't worth paying 40.00 just to watch them. I cancelled, but kept the free down load, but every time I turn on Sling, I have to go through a screen asking if I want to re prescribe. Tired of that. Going to unload the program all together.

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Date of experience: January 2, 2024
California
1 review
1 helpful vote
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Also was charged $80 for a PPV fight that myself or my husband did not make. I had assumed that my two-year-old son had accidentally made the purchase. However, after reading the previous review, I wonder if sling is engaged in shady business. They would not refund or cancel the charge, even though it was billed yesterday and the fight doesn't take place until tomorrow. I filed a complaint with my credit card company and canceled my service.

Date of experience: September 14, 2017
Arizona
1 review
0 helpful votes
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No NFL games
October 29, 2023

I pay for the Orange and Blue packages on Sling so we can watch NFL games but today I find I can't get them. I called & they said they are blacked out! What? Why? Isn't this why I pay to watch? The Cardinals game is on free TV but not on Sling! I have been able to watch all the games before but today no!

I asked about next week's games but they can't tell me if I will be able to see them. This is the whole reason I am paying for Sling. I used to do the Hulu live. They didn't show all the games but I got to see some.

Date of experience: October 29, 2023
North Carolina
1 review
0 helpful votes
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Buffering and freeze ups
October 16, 2021

Sling buffers and freezes up during every sports event that watch. I have to reset my roku every time this happens. As a result I miss parts of my live event. There going to say it's my enternet but this only happens when I watch Sling. Netflix, Hulu YouTube never has a problem. If it were not for my wife wanting to keep it I would cancel this crap. I hate Sling

Date of experience: October 16, 2021
Pennsylvania
0 reviews
0 helpful votes
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About service
November 27, 2023

You should be able to get your money back when you get use it only use it for 2 hours and never got to watch any football or anything on there so I think your pro your message in sucks you service sucks and I would recommend you to my worst enemy

Date of experience: November 27, 2023
California
1 review
2 helpful votes
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Watching the Penn State vs. Iowa football game, close game, and the Sling broadcast stops in the last few minutes! It looks like they only allocated a certain number of minutes and when the time limit was reached the broadcast was stopped! Unbelievable.

Date of experience: October 12, 2019
Michigan
1 review
0 helpful votes
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I signed up for the 7-day trial to evaluate the service. Cancelled the trial on the seventh day (Sunday to Sunday). Unfortunately, I guess Sling counts the minutes for the trial period because I cancelled a few hours too late. I noticed that when I cancelled, it said I could use the service for another 30 days. Apparently I was already charged for the next month. When I contacted customer service, I was told that they would not refund my money since I already signed in once during the trial. Even though I cancelled a few hours after the trial was p and never used the service, they were not accommodating at all. Just bad customer service. I fell for it. These free trials are just a way for these companies to get at least one month of fees out of people if they happen to forget to cancel. Never again. And shame on Sling for not refunding money for services that will not be used. They could have easily shut down my account and refunded my money.

Date of experience: October 8, 2017
North Carolina
1 review
0 helpful votes
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I received a gift card for Sling for $25, which covers the first month of service. However, when I went to redeem the gift card, Sling automatically took the promotion away. Apparently, even though my mom purchased one month of service for me for $25 in the form of a card, Sling will not honor the $20 first month promotion. They force you to spend another $20-25 dollars, effectively making double on the fact that you purchased the gift card! This is disingenuous and fraud. I spoke with agents over chat and they informed me that it was not possible to allow me to use the gift card with a promotional offer. They also informed me that they could not refund me for the amount of the gift card.

Date of experience: February 18, 2024
California
1 review
2 helpful votes
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Signed up for 7-day trial. On the last day I tried to log in to cancel, but the website wasn't working. I called. I was told that my trial had expired at 2:11 that afternoon and that I'd been charged and nothing could be done about it. I then talked to a supervisor, who also said nothing could be done. Plus the service is bad. The image froze often while streaming and even went black sometimes. Friends had signed up to watch the NBA finals, but were unable to watch the first game because of an issue with ESPN3 - but there was no message on the website or on the company voice mail.

Date of experience: June 18, 2017
California
1 review
0 helpful votes
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I'm quitting Sling. Trying to watch the Australian Open and twice they have cut to advertising in the most critical times of the match. In the tie breaker of the 2nd set they went to an add at match Point! How stupid and frustrating. They could have waited 30 seconds more.

Date of experience: January 30, 2022

Overview

The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.

This summary is generated by AI, based on text from customer reviews

service
193
value
193
shipping
55
returns
107
quality
173
+40