:-)
Todo perfecto. El producto es de primera
100% recomendable, excelente producto y calidad
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I recently purchased glasses from SmartBuyGlasses but shall never again do so. There is something wrong with the lens (I gave the correct prescription and they allegedly used it) and also the frame keeps falling off my face. I tried to return it but they said they used the proper prescription and the glasses was larger than previous pairs I purchased. There is a mandatory shipping fee of almost US$19 to return a US$ 52 pair of glasses. They refused to cover the cost of the return stating that it was their policy. I shall simply toss the glasses away and bear the loss but shall not be purchasing from them gain.
Hello Marlene,
Thanks for sharing your feedback!
I’m sorry to hear about your experience with the glasses you received. I acknowledge the importance of receiving the item that suits you best and caters to your visual needs. Our goal is to exceed your expectations and I regret we fell short this time.
I’d like to personally assist you in resolving this matter. Please look out for my private message shortly so we can discuss this further.
Sincerely,
Frances
VOGLIO RESTITUIRE GLI OCCHIALIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII. MI AVETE FATTO PAGARE ANCHE LA DOGANA!
SIETE DEI DISONESTI!
Dear R S,
I'm sorry to hear this. If you could send me a private message with your order details, we'd be happy to assist in resolving any problems.
Regards,
Ben
SmartBuyGlasses
Overview
SmartBuyGlasses has a rating of 2.6 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and order status. SmartBuyGlasses ranks 13th among Eyeglasses sites.
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- New York, NY, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andres,
I truly appreciate the time you have taken to share your comments.
I completely understand that you are disappointed with the delivery time, as we were unfortunately unable to deliver your order within the stated time frame of 5-7 working days.
Please note that this is truly an exception, as more than 98% of our orders are delivered on time.
We sincerely hope that this incident will not stop you from visiting us in the future.
Kind Regards
Katherine
SmartBuyGlasses