logo

SmileBox
This website seems to be closed. Find similar businesses

website thubmnail of SmileBox

SmileBox

smilebox.com
Oregon
1 review
0 helpful votes
Follow Vickie S.
Unfollow Vickie S.
Send Message
Share Review
Report Review

Awesome
April 5, 2017

Smilebox is so easy to create the perfect slide show! I have had it for about 4 years, and love it! I believe everyone should try it, but don't load Printshop 4.0Professional because it will lock up Smilebox (my experience).

Date of experience: April 5, 2017
California
1 review
1 helpful vote
Follow gloria h.
Unfollow gloria h.
Send Message
Share Review
Report Review

Holiday cards
April 4, 2015

Terrible, I have been on the computer for two hrs. Trying to join.
I have reset my pass word time and time again and get nothing but negative response.
Don't even send me anything to join, unless you make it easier than it is now.
I have joined numerous programs but not like yours.
If you care to help me out and be a customer.
*******@sbcglobal.net.
Gloria

Date of experience: April 4, 2015
Ohio
2 reviews
6 helpful votes
Follow Karen Y.
Unfollow Karen Y.
Send Message
Share Review
Report Review

SmileBox quoted a monthly price for their premium service. However they charged me an annual amount. This is 12x what I expected to pay. I have asked several times in writing for SmileBox to adjust my term from annual to monthly, but SmileBox Customer Service has refused.
I sent one e-invitation to a dozen persons, and it cost me nearly 50 bucks. If you stay away from the premium service, you'll be ok. Just don't give them your credit card number, PayPal, etc. Check the BBB web site; there are over 100 complaints related to SmileBox billing practices.

UPDATE: Smilebox did eventually give me a partial refund.

Date of experience: November 26, 2014
Samantha T. SmileBox Rep
over a year old

Hi Karen,
Our Club Smilebox subscription is currently offered at an annual rate only, at the price of $47.88 (equivalent to $3.99/month, billed annually). If you have any questions about your account or billing, please email support@smilebox.com. Thank you!

California
1 review
2 helpful votes
Follow rebecca m.
Unfollow rebecca m.
Send Message
Share Review
Report Review

Worst site
June 11, 2020

This was the worst experience I have had. I made the invitation and loved it! I bought the $5/month membership and was never even able to share with facebook or anything else. I spent over $60 to use this app and count even share my creation. So now I am out $60 and NO ONE is returning my emails and concerns to even trouble shoot and try to share it. It simply doesn't work and no one seems to care to help me. Absolutely ridiculous how hard it has been to try and just have someone help me. I do not suggest at all!

Date of experience: June 11, 2020
California
1 review
0 helpful votes
Follow Kathleen K.
Unfollow Kathleen K.
Send Message
Share Review
Report Review

I use Smilebox all the time to send friends and family slideshows of what we've been up to, or to showcase our latest photography attempts. I love it. It's easy to use and allows you to serenade your slideshows with your own music, if you like. Definitely a 5-star rating.

Date of experience: April 14, 2015
Wisconsin
3 reviews
0 helpful votes
Follow Deborah V.
Unfollow Deborah V.
Send Message
Share Review
Report Review

Easy and fun!
June 11, 2015

Smilebox is very user friendly and has lots of nice templates that you can make your own. I use it to create eCards, send family greetings and invitations. My only suggestion is to provide the option to change and personalize the headings on some of the templates. I always get positive feedback from my friends and family!

Date of experience: June 11, 2015
California
1 review
1 helpful vote
Follow Jacqueline S.
Unfollow Jacqueline S.
Send Message
Share Review
Report Review

Not this year
December 12, 2019

I have been using Smilebox since 2011 and was a paid subscriber. This year 2019, I found they have changed the software which no longer works on my MAC computer and I need a new password to access the site. What is very agonizing - they have my contact list and if I want to use it, I have to pay their premium rates, which is blackmail!

Date of experience: December 12, 2019
New Jersey
1 review
1 helpful vote
Follow Annemarie B.
Unfollow Annemarie B.
Send Message
Share Review
Report Review

Not as Described
February 27, 2018

I chose a free flyer. I designed and completed one and when trying to email it, a box popped up stating I had to pay a monthly fee or start a trial membership.

I then went back, chose a free design, worked on it, and when I went to email it, once again it said I had to get trial membership and it was a premium design.

I will neither be using this program, nor will I ever pay for the use of it now.

Date of experience: February 27, 2018
Kentucky
2 reviews
0 helpful votes
Follow Shirley C.
Unfollow Shirley C.
Send Message
Share Review
Report Review

Knocked Out Email
February 10, 2016

Want awesome looking email? Smilebox is the place to go. You don't have to use their pictures; you can used your own personal ones or get some free ones off of the internet.
The app is very customizable, and even though you have to subscribe, it is quite reasonable.
It is so much fun. You'll love it!

Date of experience: February 10, 2016
Colorado
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Send Message
Share Review
Report Review

Easy to use
March 4, 2018

Has a lot of options. I use create my own slideshow. I really like creating my own! The options can be used by anyone. It has beautiful colors and designs. I would recommend this site to anyone. Again, very easy to use. You get a 20 day free trial and then it is only $3.99 a month.

Date of experience: March 2, 2018
Georgia
1 review
1 helpful vote
Follow Sue B.
Unfollow Sue B.
Send Message
Share Review
Report Review

Smilebox is much fun. The creations you make are your own! You can customize each one. They are so easy to share with your friends and family. The more you use it the more creative you become with your own personal style.

Try it! You will be hooked!

Date of experience: July 12, 2014
Canada
1 review
2 helpful votes
Follow Arlene D.
Unfollow Arlene D.
Send Message
Share Review
Report Review

I belong with a bike group and we ride once a week-I take photos and choose a slideshow-insert photos-write captions-choose my own music and send it out to the group with a notice of where our next ride will start. They love it and look forward to receiving the SmileBox Saturday evenings. I will soon be 82 so if I can do it anyone can!

Date of experience: May 5, 2018
Pennsylvania
1 review
0 helpful votes
Follow Cindy M.
Unfollow Cindy M.
Send Message
Share Review
Report Review

I used Smilebox to print invites to my son's graduation and they turned out wonderful! I was able to email them to those that email and mail to those that don't. Then we made great thank you cards for after. Easy to use and adapt, once you get used to the navigation of the page.

Date of experience: June 19, 2015
West Virginia
1 review
0 helpful votes
Follow Sam D.
Unfollow Sam D.
Send Message
Share Review
Report Review

It's fantastic
May 25, 2014

It's fantastic. Its easy to use. I really benefited from customer support when I needed it. And its flexible enough to all you to put your own creativity in to it to compliment the creative designs the have. I like the variety too.

Date of experience: May 25, 2014
Illinois
2 reviews
0 helpful votes
Follow Iris A.
Unfollow Iris A.
Send Message
Share Review
Report Review

Reviewing that it all works well with what I like to do with my photos and different events that I have participated in for the glory of God. Thank you for all your creativeness that we together have complimented the greatness of God through gifts and talents He has given us.

Date of experience: May 1, 2015
Arizona
1 review
0 helpful votes
Follow mary R.
Unfollow mary R.
Send Message
Share Review
Report Review

The best
January 24, 2016

This is the best program I have ever used. It is totally worth every penny I pay each year (which is very reasonable) I have purchase many programs and I for one think smile box is top of the line. Thank you Mary E Raab-Rice

Date of experience: January 24, 2016
Texas
1 review
0 helpful votes
Follow Susan K.
Unfollow Susan K.
Send Message
Share Review
Report Review

Smile box has let me save my memories. Children grow and special times are in the past, but with smile box your memories are with you always. The pictures are always great and the app is fun to use for any occasion.

Date of experience: May 20, 2017
Virginia
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Send Message
Share Review
Report Review

Wonderful
August 1, 2018

I love smile box presentations and the music that they offer for my pictures. Share is easy to do. You can email it, put it on a DVD, a thumb drive, and Facebook. It is a easy way to share your pictures.

Date of experience: August 1, 2018
Georgia
1 review
0 helpful votes
Follow Yvette Q.
Unfollow Yvette Q.
Send Message
Share Review
Report Review

This company used to offer a lot of free services. They now state that if you want certain things you can use it under a trial period but the catch is that if you want the trial period you have to give them your credit card number. It states that you only need to tell them that you want to cancel and would not be charged. I decided I did not need it and I sent them an E-mail. You can not call them. No one picks up. They charged my account and they refuse to give me a refund because I did not state that I wanted a refund, I stated that I wanted to cancel. So do not give them your credit card number unless you really want their service. I would recommend Shutterfly instead.

Date of experience: July 30, 2015
Oklahoma
2 reviews
1 helpful vote
Follow Kelli R.
Unfollow Kelli R.
Send Message
Share Review
Report Review

Very misleading
June 17, 2015

It states that you are charged a $3.99 monthly fee however you are actually charged $47.88 per year. It is charged at one time and you are charged for the months you use this product it automatically charges you for the entire year. Should state yearly fee of $47.88 rather than state monthly charge. I would have never agreed to the terms of a $47.88 charge for something I was using one time and for a charity project. Very displeased.

Date of experience: June 17, 2015

Overview

SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmileBox most frequently mention credit card, customer service and free trial. SmileBox ranks 60th among Greeting Cards sites.

service
289
value
318
shipping
122
returns
124
quality
293