Snapfish

I ordered our photo Christmas cards the 1st week of Dec they were stuck in GA for 2 weeks I had to personally file a missing package with both UPS and USPS since that's the way snapfish sent started with UPS - finish with USPS. When I got them 4 days before Christmas the quality looked like junk in fact the 24 hour service at Walgreens that I had always used prior was superior to what I got. They also left off the envelope return address which was supposed to come with it. The ornament I purchased extra of the photo on the card had a hole for the ribbon right through my grandson face making him left off the photo. I tried multi time to contact snapfish they have no number was finally able to chat online and they said " sorry thanks for your business" pitiful customer service. I would not recommend them at all, that experience set me back $90 plus shipping for 60 cards that look awful - an a whole lot of stress! Please use a different service so you are not disappointed.

I spent hours perfecting the layout etc of 20 identical calendars for Christmas gifts. Got to the checkout and was going to be charged $144! Contacted Australia Post and the correct price is $20. Every communication from Snapfish says that their postage prices are not based on product and weight, but reflect the overall costs. Translation: they inflate postage prices to offset the huge discounts they offer on outrageous original prices.

Our order came completely wrong, even though the PROOF we approved showed differently...spent two hours is a chat - which they claim to have moved to for efficiency - and never got any solution...told I was receiving credits, which I never received...and zero Holiday cards for us this year. Snapfish can NOT SUCK ENOUGH!

I ordered calendars on Cyber Monday from Snapfish. First off, I waited until then because Snapfish is so expensive. I needed the discount. At checkout I was given an estimated delivery date of 12/14. It is currently 12/16. The order status on the Snapfish website has an estimated delivery date of 12/13 (three days ago), but the status says my order has not been handed over to UPS yet. I'm currently trying to get an answer from Snapfish on when I can expect to receive my order.

UPDATE: I was finally able to get through. They cancelled my original order and re-ordered it all. They told me it would be here by the 20th. It is now the 23rd and the re-order has not status listed. Trying to contact them again. I would highly suggest not ordering from Snapfish.

TERRIBLE! Bad, bad, bad.Do NOT use this company. Everything from not sending me my order to a complete run around beyond that. Whatever happened to customer service?

I ordered a few 4x6 prints as part of a larger holiday card order. I was charged $7 for shipping just for those prints. I also ordered multiple calendars and the shipping was WAY more than actual USPS. Disgusting the deceptive sales practices. I won't be buying from snapfish again

I was a customer for years. I just ordered 4 items only received one. Had high COD charges on others. Customer service is non existent

DON'T EVER DO BUSINESS WITH SNAPFISH! THERE IS NO WORKING PHONE NUMBER FOR CUSTOMER SERVICE! I KEEP GETTING THESE SPAM EMAILS FROM THEM WITH NO UNSUBSCRIBE LINK. IF YOU TRY THEIR "CHAT" IT'S ONLY AN AUTOMATED AI SYSTEM THAT IS USELESS. IT REJECTS THE "LIVE AGENT" OPTION AND ACCORDING TO IT, I HAVE TO LOG INTO MY NON-EXISTANT ACCOUNT TO DELETE MY INFORMATION!

Interesting - I just went onto the BBB to file a complaint against this BOGUS company and BIG SURPRISE, they have an F rating and nave NEVER RESPONDED TO ONE SINGLE COMPLAINT!

Tried to contact them to replace broken lid. They cut me off 5 times. Zero customer service or care. I would absolutely avoid using snapfish as they have substandard items and no customer service

HORRIBLE. Don't use them. I used them since inception. My latest order NEVER arrived. I tried to email them. Nope. No email to use, no phone number to call. They were to send a second set of prints. I Have a tracking number. NEVER ARRIVED and tracking number NOT FOUND. They have become an AI invisible entity. GOOD BYE. You will SOON be out of business.

I have ordered their lay-flat books for years and now their quality went from very good to horrible. They ship products that have terrible workmanship. When trying to talk to Customer Service, they lie about what they sent you and promise to get back to you and never do. I've done a lot of business with this company over the years, but it's all over now. This billion dollar company does not stand behind their products.

I ordered prints for a celebration of life for my daughter. The celebration is on 5/18 when I ordered delivery date was 5/14 I got shipping confirmation that says they will be here 5/21. I chatted with Angela that was less than helpful basically telling me there isn't anything she could do for me n would send this information to next level of support because she is not able to authorize anything. Now I have no pics and can't get refund! Just ridiculous! I will not ever use this service again!

I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform.
Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority.
Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs.
Looking forward to many more years using your service and highly recommend your site!

I put in an order for 20 Christmas cards. After reviewing them, I reordered 40 more of the EXACT SAME CARD for a cost of over $200. The second order was defective, as it cut one of the photos in half. There is Zero customer support. I spent hours trying to get this resolved, and they denied all liability. A sham company. I will not use again.

I used a discount code, but for $15 I didn't think the images would be so grainy. I used high resolution, professional images from a vacation shoot. Up close, they are extremely pixelated. Would not purchase again, I guess that's why Snapfish is so cheap?

I ordered photo prints on January 31st. The initial estimate read the delivery would be made yesterday. The packets have been sitting at the UPS sorting facility located 5 miles from my home since February 3rd! Now, the estimated delivery date is February 13. $11 to ship some photo prints and it's going to take 10 days to travel 5 miles? The delivery price seemed reasonable because it was UPS, but then it was transferred to the post office. Had I known this, I would have had them printed somewhere else. I had 2 orders so I paid a total of $19 in shipping for it to arrive in 2 weeks, maybe?!?

I'm surprised by the other reviews I've read here. Maybe they've improved their customer service greatly in the past year. I had an order not arrive, and they reordered it for me and shipped it for free. Product was perfect; just like I designed. No problems with the chat function on the website. If you haven't tried Snapfish for a while, consider trying it again.

I just received my precious Christmas card! When the ads all say great and the customers say terrible... this is open information. I wish I had read reviews and urge readers too. "cards" means "post cards". I also started receiving a lot of advertisements on my phone> I paid $5 each for a dingy looking postcard and print that was obviously cheap and uneven in contrast and a unified look. Thrown together for sure. They need to hire professional designers and graphic designers and come up to their false advertisement. Their beloved profit margin may go down but their contribution to community well-being and the pride of a good product should more than justify it. Never Never again.

I seen the reviews after I bought my pictures so then I was worried they would not come, but mine arrived on time and in perfect quality i would highly recommend because there is loads of discounts that you can get to make it really cheap

I am so disappointed in Snapfish after having success in the past. I ordered Xmas cards on Dec 2, which were set to arrive (per UPS notification) on Dec 11. Per the notification app, they sat in my city for days, were never delivered and then showed up across the country! Now it says they will be delivered by Dec 22, by which time I will have left town. Customer Service was no help at all and just read me a script ("you didn't deserve this to happen to you"). Come on. Even if it is UPS's fault, they should help problem solve.

Seriously the worst printing service I have ever used. The B&W image I sent them was stripped of all its details, it looked like a bad xerox... a BAD xerox, because B&W copy machines produce more details than this joke print. Highlights and light greys were all washed out white, medium greys were crushed to solid black. The canvas had a diagonal crease across the middle, and the bottom of the photo has scan lines that look like the printer was running out of ink. Total garbage from print to mount. I don't understand how this was sent out. Customer service hung up on me during my 5 attempts to get a refund. I am seriously in awe of how bad this company is.

I used Snapfish to order Xmas cards for 2023 holidays. Snapfish's confusing push notifications sales during checkout caused me to order the wrong photo tiles. They offered metal photo tiles for $2.99 ea. I ordered 9 of them. What arrived are foam mounted tiles. I reached out to customer service. The agent said that I definitely ordered matte finish and sent me a screenshot of the order. Fact is there was no indication of whether the tiles were matte or metal. I ordered them in good faith they were metal. Very disappointed. Will be using Shutterfly from now on.

I would encourage anyone looking at using this company to avoid them at all costs! False advertising, misleading delivery, next to zero customer service. On top of this, here in Australia they're charging you extra for 'express delivery' thru Courier Please who actually don't offer an express delivery option, so this is fraudulent in itself! Delivery hasn't arrived, when you try to contact customer service you're directed to an offshore 'live chat' where you get no help at all. Extremely dodgy company who should be shut down!