Snapfish

I'm moving the pics I can actually download and deleting account! I've been a snapfish customer for almost 15 years to find older photos no longer available! I will never have those pics again and Snapfish has major issues! There are even albums on my account that don't belong to me!
They gave me a "sorry nothing we can do".

Ordered 12-01-20. Arrived 12-08-20. Ten out of five stars for that as these are gifts that I need to re-package and mail in time for Christmas.

Photos I placed on ornaments maintained their quality. Metal ornaments were also excellent quality. Each came with a red ribbon to attach to the tree.

I have nothing to complain about and would order from Snapfish again.

I ordered 36 photo books, promptly packed them in care packages and gave them out as gifts. I had one left and I realized the several of the pages had been printed crookedly. When I contacted customer service they said they would do nothing about it. I don't like a company that doesn't guarantee their work and doesn't put customer satisfaction as number one. Be very careful if you use Snapfish or you may get poor guality product and no concern from the company to fix it!

I ordered Christmas cards from Snapfish.com on 11/27/23. They still have not arrived as of 12/12/23. The order tracking details on their website has been stuck on "Shipped" for the past week-and-a-half and has not moved. The estimated delivery date originally reflected 12/8/23, but that has slowly changed and now it says 12/23/23. I'm not able to speak to a customer service rep, and their chat feature just either takes me to an FAQ or it sends me right back to the order tracking details. Had I known that I would not receive my Christmas cards before Christmas, I would not have ordered them from Snapfish.

It is very upsetting that my old albums are gone - What a terrible thing to do to loyal customers of many years. The mobile site is so awful - can't look at your albums as a separate item - now you can't edit photos for light and contrast - online rep says that feature is coming soon - I should have stayed with Shutterfly. All my photos are here and can't be transferred. All free 100 print deals are on mobile site only - yet I have to use my laptop to make my projects- and view my photos carefully. The new marketing team should take a look at all the negative reviews - you have caused an uproar of dissatisfied customers! What a shame...

We made a photo books for an entire basketball team. 15 people. We had all codes written down and were prepared to use them. We completed the book with 78 pages thinking we could get half off additional pages, 60% off entire order for signing up for emails and free shipping over $29. Only one code would work! We expected to pay around $400-500 with codes and it cost $778! Using the best code only, not even free shipping could be combined! I will never ever use this photo site (snapfish) again, very deceptive and after all the work and time to make books, it was a huge disappointment!

I lost albums, projects, and many photos during the migration. My children's lives were documented and saved on Snapfish. I'm told, "Sorry about that. Here's a coupon." Then I'm told, "Don't worry! Our engineers are fixing it!"

I'm so sad. I used this site as back-up storage. I thought that was the whole point of their site. These photos were all I had. Photos of my babies, birthdays, holidays, friends and family that have passed away. I will never stop crying over this. They have completely failed in their mission.

Gosh I am struggling now to use the site. I have been a fan for years and recommended you to many others. I can't do anything that I used to be able. Would love to edit photos. This new site is very poor especially when old one was great. Do you not know the saying "if it ain't broke, don't fix it"?

I tried several times to down load pictures to make a card with another online card maker. I was very frustrated and was about to give up because it was getting so close to the holiday I wanted to send cards for. I searched for another company and found snapfish. Didn't have any problems down loading pictures or finding things on the site. I got just what I wanted and a coupon code too. The cards even came a day before I was expecting them.

I seem to have lost all my pre-new site books - I can get the photographs, but not the albums I spent so much time putting together. So how am I going to re-order? By spending hours re-creating past books? I don't think so.

Snapfish have also at one stroke discontinued the format I have always used (no more dust covers on offer) with no explanation or warning.

This 'up-grade' was a serious step backwards. I was always happy with Snapfish before but am now actively looking for alternatives.

What a shame.

I ordered my fancy holiday cards that came with the free printing of my return address. I kid you not the address was printed in such low resolution like they ran out of ink and continued printing. That's the main ingredient of your business are you kidding me? It just makes the whole thing look so tacky. Absolutely disgusting I won't shop here again.

Your new site is a disaster. I've been a customer for over 10 years and brought many products from you. I went into my "project history" and the only things that show up are from 2015. Many of my old photo books are missing and the ones that do show up have been destroyed by Snapfish eliminating many of the embellishments. This was all done without alerting the customers before they went ahead and changed their site. The classic site was so much easier to use - - - I truly don't know what they're thinking with this horrible new site. Bring back the classic!

Ordered Christmas cards and return envelopes. Received return envelops with someone elses address. The only way to contact them is via Chat. This takes at least a half hour to get someone while you wait in a que. Then another half hour or more to get answers back. The correct address was supposed to be fixed and re-sent out to me in a few days. Did not receive. Cancelled my order and requested refund. Unacceptable and unprofessional. Use someone else and save yourself a headache.

We ordered 2 large canvas prints for my stepson's memorial service. One was very obviously off center. Snapfish only offered to reprint if I paid their already outrageous shipping fee again. Very disappointed in their reaction to a US Army Veteran's memorial service.

I just completed 2 books on the new site and am working on my last one EVER. I tried the books from scratch and did not have too many difficulties but do not like the backgrounds, etc. I'm still working on the one they imported from the Classic site and have run into plenty of issues. I plan to switch to another provider that actually lets you edit the pictures so that you do not need 2 programs to complete a project. This has doubled my time spent putting these together in an already busy schedule. I gave it a shot and it is no longer meeting my (or a ton of others from what I'm reading) expectations - especially for the price - even at half off.

I spent 10 hours working on a photo book that was time sensitive. I saved it multiple times while working on it. When I went in today to finish it up, only the first page was there. Talked to customer service who said nothing saved because I didn't sign in each time. I had never signed out and was obviously logged in then I'd access my book every day. Now I have to start in all over with a different company uploading 125 photos and writing captions. And it will be late.

I'm very disappointed that Snapfish would force us to change to a new site where we can't even edit our photos. It defeats the purpose of a photo site in the first place. The new site is awkward and not at all user-friendly. I assumed the editing capabilities were just difficult to find, so I used the classic site for as long as I could. Even then my last 2 orders on classic were cancelled because of some issues with my pictures. I have loved snapfish and been a regular customer for years, but am sad to say I will be switching to shutterfly or another site where we can still edit photos and the site is user-friendly. I need some photos changed to sepia, and the customer service rep is asking me to be patient (I've needed them since December and it is now April!). Please tell me why we should wait for MONTHS to be able to edit & order photos? That doesn't even make sense. You are a photo editing site where photos can't be edited. Absurd!

Dragging on for a month…I received a project that was horrible quality and asked for a refund as their sight says. The customer service e reps always have to send a request to the "next level". They not able to give refunds. There have been so many back and forth with the service person contacting the next level, and usually the answers that come back have nothing to do with the quality I mentioned. It's a cycle that keeps going round and round. They say they can't give a refund even when I sent them their policy. OMG. This is ridiculous. I won't ever order from them. Something has changed in the last years.

I'm really tired of wasting my time on the app. I have gone through my photos, selected them all, only to have them disappear, or have different photos show up, or have no way to review and adjust them. And Lord help you if you try to make an album. HOurs wasted trying to get it right with their user unfriendly system. It's a shame because when it works it's great but getting it to work is hell. The customer service dudes in India have no idea how to help you. They give you the wrong advice. Their English isn't good enough to understand you. And you only get to them after frustrating conversations with a robot that can't help you on the "live chat ". I am done. I'm switching to another app.

Any company that says "share photos" with your friends and family should allow those "friends and family members" to view the photos you send. Forcing them to register is baloney. No one has time to fill that info. They will skip it.

Never using them again.

I give snapfish a good review based on quality, the product I ordered turned out great! However, it arrived 5 days later than the original estimated delivery date and was NOT here by Christmas as promised. The price was OK. Merry Christmas!

I am surprised Snapfish thought its customers would appreciate a new website that loses all record of their current and past projects. And without any warning? This seems completely irresponsible and I would like to know what they are going to do to correct the situation.

Do NOT use. There are other alternatives. The customer service is the worst we have experienced with any online retailers thus far. We asked for a status update, a refund or a replacement on an online order that had gone missing. SNAPFISH slow rolled us and took no actions even after 5 emails. We had to resolve the issue through our bank by disputing the charge. Then it took 3 emails to cancel our online account. The reps are incompetent, and there is no customer service quality control.