• Society6

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Society6

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Overview

Society6 has a rating of 3.3 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund, and phone case. Society6 ranks 16th among Home Decor sites.

  • Service
    233
  • Value
    211
  • Shipping
    220
  • Returns
    150
  • Quality
    203
Positive reviews (last 12 months): 10%
Positive
1
Neutral
1
Negative
8
129
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How would you rate Society6?
Top Positive Review

“Poor quality and can't return”

Joan J.
1/5/24

I finally did Christmas shopping early and I am being punished for doing so. Gift given after 90 days. Ripped immediately, but can't return since past 90 days. Moral don't shop too early Avoid pillows. Poor quality.

Top Critical Review

“Would Not Recommend For Sellers”

Nicole T.
3/1/24

The site looks neat and all, but when I became a paid member and was trying to sell my art, the pages would run with major errors, both on the phone and on the computer, that occurred over and over after continued attempts to resolve. Communicating with the service personnel via email was all right, but I was not satisfied with the fact the actual problems were not pointed out and dealt with in a clear and direct way. The issues had to do with editing items in the artist studio as well as the webpages themselves not loading properly which hindered even approaching my shop correctly. I wanted to share my experience, for people looking for effective online services to sell their art in ways other than traditional, as I was. Society6 is not one that I would recommend, all the more when you're to subscribe and pay however small the amount may be.

Reviews (1,528)

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Reviews that mention popular keywords

customer service (805) phone case (65) shower curtain (32) customer support (47) support team (23) quality products (29) phone number (15)
Thumbnail of user nicoleb53
1 review
1 helpful vote
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June 17th, 2015
Verified purchase

One might be weary using only a message board on a website to get in contact with a business instead of a direct phone number. But need not worry with Society6.

I was waiting on a package to be delivered for almost two weeks, and after speaking with the numerous couriers on my delivery status, I finally reached out to customer support on Society6's website. No more than two hours later, I received a response from a kind Brittany. Once the communication began with her, my order was replaced and in production within the hour. There are zero complaints on my end.

This was an overall positive experience, and I will definitely be ordering from this company again.

Thumbnail of user colek12
1 review
0 helpful votes
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March 24th, 2018
Verified purchase

Package arrived swiftly and as described. One comforter had an ink smear and they replaced it completely for free, shipping and all. Had it to me less than a week later. Absolutely amazing customer service, wish more companies were like this!

Thumbnail of user radap1
1 review
0 helpful votes
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June 7th, 2015
Verified purchase

I accidentally stumbled upon society6 and was blown away by the original artwork to product printing idea! I can't say enough about the plethora of choices! Furthermore, when one of the things i ordered didn't quite fit in with the rest of my decor, the customer service reps were right on top of it. In the end, they told me I didn't have to send it back, just donate it or find a happy home for it - how nice was that?!?! I'm definitely ordering form them again.

Thumbnail of user evank16
1 review
1 helpful vote
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July 22nd, 2017
Verified purchase

Out of 8 packages every single order has been sent and delivery 100%
Only place that fits me.
Had a issue as a few shirts arrived with slight errors. No questions asked. They replied with an apology plus saying already organised a refund and re delivery.

Thumbnail of user natalief16
1 review
0 helpful votes
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May 5th, 2015
Verified purchase

I ordered a t-shirt for my daughter a couple of weeks ago. She was really excited when she got it but unfortunately it was too small. SInce those are pretty much custom made I contacted Society6 customer service and asked about their refund/exchange policy. They quickly replied, sent me clear instructions, and in the end, let me keep or donate the t-shirt that didn't fit as a courtesy! I was impressed.

Thumbnail of user lynno8
1 review
0 helpful votes
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June 9th, 2016
Verified purchase

I recently bought some art from Society 6. Not only is their artwork beautiful and they get it out very quickly, they are the nicest, most easygoing company I've ever done business with - very customer service oriented. A true pleasure, in every way! I will absolutely continue doing business with them in the future:-)

Thumbnail of user reidl11
1 review
1 helpful vote
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July 23rd, 2017
Verified purchase

Society Six has the best offerings for tapestries, canvas prints, and so much more all in one place. I was able to design and decorate my whole studio on one website, and better yet when I had a problem with an order- they solved the issue in full within hours.

Thumbnail of user nataliet7
1 review
0 helpful votes
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December 30th, 2014
Verified purchase

I've had an excellent first order experience with Society6. The shirt I ordered was too large for my son, but Christine arranged for a quick and easy exchange -- on Christmas. I sent a message requesting the exchange that day, not expecting an immediate reply, but Christine got back to me within a couple of hours. She was incredibly helpful and courteous, and I appreciated it so much. I'll be a regular customer of Society6 after this experience. Awesome, unusual products and amazing service, what more could you ask for?

Thumbnail of user ariz6
1 review
0 helpful votes
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April 14th, 2015
Verified purchase

My package was lost - most likely as a result of international cross-ocean customs - so I had to contact the Society6 directly.
I was assisted be Jeffrey who provided me with swift and friendly assistance offering several options of resolving the issue. I am currently expecting the chosen final resolution to be completed, pretty sure it will be fine from now on.

Service
Returns
Thumbnail of user helenal11
1 review
1 helpful vote
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November 20th, 2017

I ordered 10 shirts from Society6. Print quality was ok, but not very good: it feels like the picture will fade away after 2-3 washes. After washing them once and wearing them for few days (some of them haven't been worn yet) three of them are in bad condition: one has seam that came apart and two of them lost their elasticity after the wash.

I complained and got money back for these 3 shirts so service is good. I really like the art, but as items quality is this bad, there is no point to buy anything.

Service
Value
Shipping
Quality
Thumbnail of user coreyv4
1 review
0 helpful votes
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August 30th, 2016
Verified purchase

About three years ago, I ordered one of their phone cases for my Galaxy S4. It turned out to be nearly indestructible, surviving more than a 10 foot drop onto tile, among other fumbles. A few weeks ago I decided to replace it since it was only just starting to crack, and the new case arrived quickly but slightly mis-sized for my phone. I requested a replacement which was produced and shipped almost instantly with no questions asked, and it fits my phone perfectly. Very happy with Society6 and their service, and I'll be ordering from them again.

Thumbnail of user stereocata
1 review
4 helpful votes
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September 29th, 2013

Terrible website. The prices shown do not include customs charges. Bough £20 worth of items as I was advised this was under the customs limit and incurred a £15 customs charge (£7 custom tax, £8 admin fee for the tax) and told that I had two weeks to pay or my items would be destroyed.
Had heard bad reviews of this website before but stupidly thought buying something small/cheap would avoid problems.

Artist-wise, you get a ridiculously small % of royalties.

If I could rate 0/5 stars, I would.

Thumbnail of user haleys7
1 review
1 helpful vote
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May 5th, 2016

I ordered a rechargeable iphone case that didn't quite fit and sometimes popped off. I emailed them and only a few hours later the sent a replacement, no questions asked! (thanks jonathan c :) they also allowed me to keep the old one. The customer service more then makes up for any mishaps, and i will not hesitate to tell friends and look for gifts here in the future. Society6 has a beautiful site and wonderful products.

Tip for consumers:
if youre worried about ordering from here for the first time, dont be. if anything goes wrong or you're dissatisfied they'll fix it immediately.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samuelp17
1 review
0 helpful votes
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June 30th, 2015
Verified purchase

Society 6 is known for their amazing artist community and creative products.
I want to give them a shout out for having incredible customer service!
They were quick, responsive and truly amazing in every aspect!

Thumbnail of user jenns38
1 review
1 helpful vote
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November 24th, 2016
Verified purchase

Not only is the art I ordered just as pictured online, but the customer service is also wonderful. I had an issue with my order and they responded via email in just a few hours and all was resolved, just that easy. Looking forward to continuing to purchase from this site- supporting other artists and working with people who actually want to help you!

Thumbnail of user erinm105
1 review
1 helpful vote
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August 17th, 2017

In reaching out, have not received any attempt to address my concerns about an expensive order that should have been delivered weeks ago. Replacement requested more than a week ago still has not shipped. Disgusted.

Thumbnail of user reneg25
1 review
0 helpful votes
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August 28th, 2017
Verified purchase

S6 has some of the fastest turnaround times on shirts I've seen, and also the highest quality print by far. I do miss the AA shirts, but the new Canvas is similar enough. The few times I've had issues with wrong sizes or misprints and things like that, they are always easy to deal with and help fix the issue right away. Best customer service hands down.

Thumbnail of user alexandrel16
1 review
0 helpful votes
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February 19th, 2016
Verified purchase

I have bought an artwork, and the quality of printing was way better than expected.
I got 2 carpets that were not properly cropped, but I've contacted the customer service and man, it was so fast and perfect!
They are very kind and respectful, they don't treat you like $#*! (it's hard to find these days) and they are just perfect in helping you and resolving your issues.
It's indeed a 6 stars out of 5!;-)

Thanks, Society6!

Thumbnail of user alliw2
1 review
3 helpful votes
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July 12th, 2017
Verified purchase

Society6 refunded me fully after I accidentally ordered the wrong size phone case. Amazing. I asked if I could ship it back and they responded, "Keep it, donate it, use it as a gift. Art is meant to be appreciated, not returned. Please try to find them a good home."

How sweet! I gave the case to my friend (who loved it at first site), and with the refund I'll pick out a new one.

You guys rock.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katw7
1 review
0 helpful votes
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June 1st, 2015
Verified purchase

When the item I ordered was accidentally delivered with another print, the team at Society6 responded within a few hours to let me know a replacement would be mailed to me, without any questions or messy return process. Easy as pie. And I'm delighted with the quality of the pieces. Beautiful prints and well made, nice materials.

Thumbnail of user stevel78
1 review
2 helpful votes
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September 6th, 2015
Verified purchase

I ordered a t shirt from this site and it wasnt exactly how it appeared on the website. Not only did they refund my purchase but they let me keep the shirt.

The whole transaction was hassle free. You just dont see that these days.

Thumbnail of user alliec17
2 reviews
0 helpful votes
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March 23rd, 2016
Verified purchase

Great products, great customer service. Had an issue with a sale that went inactive mid-purchase and sales associate Jonathan took care of it right away and reimbursed me for the sale I had originally tried to buy under. I'd say the hardest part about buying from Society6 was choosing which print to go with! Thank you Society6!

Thumbnail of user kaylas41
2 reviews
0 helpful votes
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March 16th, 2018

Overall an excellent company
I buy everything online.my clothes furniture so with art I gave society 6 a try. I got a photograph piece from society 6 and I absolutely loved the paper.it was matte and high quality print
The customer service was also excellent 11/10 stars. They genuinely care if you are satisfied with your art that you bought. I have also gotten one of their throws and it is Soo Soo soft. Also shipping was pretty quick as well. Will be getting more.art from them as I continue to decorate my home

Thumbnail of user mohammada121
1 review
0 helpful votes
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February 15th, 2018
Verified purchase

Smooth handling & resolving of the society6 account related issues by its wonderful folks! I've had an issue with login, it just got resolved by texting the society6 team over facebook. I didn't need to go through formalities like filling a form etc. I just texted and they solved it. Simple and quick.

Thumbnail of user natashar41
1 review
0 helpful votes
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January 15th, 2018
Verified purchase

Highly recommended - not only does the website have lots of cool stuff but the customer service is amazing! I ordered an item which got lost in the post in the UK and Society6 arranged for a replacement to be sent instantly and free of charge. The product has now arrived and I am very happy with my purchase - thank you!

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From the business

Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).

The artwork on Society6 is created by hundreds of thousands of artists from around the world.

When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.

Company Representative

Thumbnail of user builla
Jeff H.
Customer Service Supervisor

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