Soft Surroundings

I ordered a robe on June 6th, it is now July 27th, still haven't received it. It never said out of stock or on back order. It was finally shipped Lon July 19th and the tracking number is useless. When I called FedEx they said it was and has been in Hutchinson Tx for the last 5 days. They said for me to call Soft Surrounding and ask them to file a claim. I did and they told me they can't file claims til 10 days after shipping.
I would have never ordered it had I known it would take over a month + to receive it. This is the last time I will ever order any from them. Horrible customer service.

I ordered 600 dollars worth of clothes for wife for xmas, i ordered 3 weeks out, then told most were coming in after xmas, the only item coming on time was the free faux throw, i canceled, they were pretty easy about that, but... i really wanted to surprise my wife with all the things she picked out. If at time of ordering i knew the time delay, i would have not even bothered. Reading all the reviews here, the same theme comes up a lot. They did cancel it right away when I asked, to be honest i was hoping they would rush ship, or something. Can you imagine letting 600 dolllars in sales go away like that? I guess they make money some other way.

Lots of beautiful clothing here - very high quality materials and design. The stores are an experience. Associates are very friendly and helpful. Website is easy to navigate and I complete purchases very quickly. The catalog is beautiful - love receiving it every month!

I love soft surroundings! I love their clothing! Yes, there have been some problems with timeliness in my returns during Covid, but we all have struggled, so please give them a pass on this one. They are wonderfully helpful on the phone When I've placed orders that they have not been able to fulfill due to demand, they have compensated me for these inconveniences. I will continue to shop there because their clothes are beautifully unique thank you Soft Surroundungs!

I've been getting catalogs for a number of years and ordered some items over the years, however, I don't know why they charge so much for their clothing. The quality is no better than Macys or JC Penny! I've had a pair of slacks that turned to some weird color when washed, a sweater that unraveled before I got it out of the bag, winter tops that were so thin it was ridiculous. I'm just not loving the quality of these overly priced items. I have been disappointed everytime. The clothing is very pretty but that's all. I will just ask them not to send anymore catalogs.