Soft Surroundings

I placed an order on May 29. Paid $9 for shipping that took 2 weeks. I was on vacation when the order finally arrived (clothes were supposed to be for my trip). When I tried on the clothes the fit was terrible. The pants were tiny in the waist and huge on the hips. The size S shirts were huge.

So I returned the entire order. They received the return on July 8. Paid another $8 in shipping for the return. Today is July 27. I still have no credit. I didn't even get a confirmation of the return. Thank goodness I saved the tracking info.

Not to mention I called CS twice and not only were they not helpful, but their attitude was basically tough $hit. It's like they think they're selling gold bars or diamonds.

So over 2 months and still pending. Had to file a dispute with PayPal to get my refund. Save your money and shop at Nordstrom, JCrew, Amazon or any other legit retailer that offers free fast shipping and halfway decent customer service.

Slowest shipping ever... tracking link NEVER works and will not allow copy and paste... who charges for return shipping? This is ridiculous sent completely wrong product totally different color than advertised if I could rate 0 I would no managers EVER available for complaints rude reps and no response to several emails... I doubt they ever read reviews or listen to customer concerns I'm suorised they are still in business Robin you should be ashamed of yourself and the company

I ordered a blouse with a $20 discount coupon and was charged $78.58 after the discount had been applied. This total included tax and shipping. After exchanging it once at no cost and then returning it because of size and quality, my refund was only $56.20 with the explanation that there was no refund on their $11.95 original shipping cost and I had to pay the $6.95 return shipping cost as well. This policy, in light of all the free shipping (at least one way) that is available will make me never use this company again. I find this abhorrent.

Soft Surroundings' on-line returns and customer service is the worst I have ever dealt with. I bought a dress on sale. I wore it only once and washed only once according to the manufacturer's instructions. Upon close inspection after washing, I found a frayed place on the sleeve. When I contacted their customer service I was told I could not return it or get a refund because I had washed it. They offered to give me a $25 discount or a $22 price adjustment. Really?

Their customer service said their number one goal is to make sure that I are thrilled with my purchase from Soft Surroundings citing their "gracious 365 day return policy", however couldn't offer it to me because I had washed the garment. Really? Like another dissatisfied reviewer, Beverly H on 1/14/17 said, "customer service is nonexistent."

I would advise not wasting your time or money purchasing anything from this company.

I called to inquire if the items were in stock and to place catalogue order. The store associate, Jane, (Market Street, Lynnfield, MA) has written down the item numbers and promised to let me know if they have the items, then she put me on hold (~20-25 minutes) never to return. When I called back, another store associate told me that she will not be able to help me, since she was busy. Very poor service and work ethics.

I ordered something to wear at the holidays on November 4th. I needed it by 12/15. The item was on backorder but could have gotten here on time except that they were dishonest about the shipping information. They said that it shipped on the 11th with 3-5 day shipping (I think it should have been overnight shipping based on the backorder) The truth, according to FedEx is that it did not ship until the 14th and will not arrive until the 18th. Really bad customer service. Will throw their catalogs in the trash going forward.

First time I ordered was in Aug. & after completing the order I found out I had to wait 24 hrs. Before finding out that it would not ship until Dec., so I canceled. I should have learned as I ordered again & it still has not been delivered. I will never order from this store again as customer service is of no help.