SpiritualQuest

I purchased a sauna a few years ago and love it! So I decided to try a salt lamp.

Merchant choice?
Love their products
Product choice?
Interested in foot detox

I requested a salt bowl lamp for Christmas as a gift. The lamp arrived but the salt balls weren't in the box. Instead there were salt rocks, I called customer service - a really nice lady answered and she shared that the salt balls were on backorder... another shipment would be arriving in a couple of weeks. The salt rocks were complimentary due to the delayed shipment. She was extremely accommodating! Why only 2 stars? If she wasn't so nice, I'd rate as 1 star. The salt balls arrived (I received them a week and a half ago) but they don't heat! 1 ball (that sits directly over the lamp) gets slightly warm, the rest of the balls remain cool to the touch. I've heated the lamp for hours, with the same results. I called customer service last Friday (needless to say it was not a stellar experience). The gentleman proceeded to tell me that the salt balls don't heat! The lamp doesn't get hot enough! I asked him why it's advertised on the website that the balls can be used for massage and it's advertised that they heat up. He said he didn't know why but that the lamp is for looks, I have to find an alternative way to heat the salt balls... such as wrapping them in a hot wet towel. I'm pretty sure a warm wet towel will cause the balls to degrade faster. I'm very disappointed with this purchase - I wanted them to use on my muscle aches.

Just got my Himalayan salt wall which is called a plug play wall from spiritual quest ordered it just before the holiday arrived today it's pretty amazing plugs into the wall has a full spectrum which is every color there is I can dim it I can brighten it I can combine colors I can transfer through colors I can turn it on and off from across the room I can carry it anywhere I want to so the plug and play wall was really a great idea it's 35 lb and has the salesperson explained to me the plug and play wall does cover 350 ft² with negative ions which is a big component of why we use Himalayan salt they also have bigger units but I chose the smaller one we love it

Got it, thank you.
After a long wait I am happy you have delivered the order. I am very happy with the sauna and I want to give a positive review. Thank you for you help and support.

Great product description, customer feedback and explanation of size to order for room.

We liked the Quality and size of products

Its great to share this quality as a gift for the holiday

Margie here from Kenosha just wanted to say thanks for getting my shipments out to my family and about that you guys were very helpful in allowing me to ship multiple items to multiple addresses thank you very much I know that you didn't have to do that and I know you did bend over backwards so during the pandemic I think that's going above and beyond hopefully I can send you some friends and family in the future thanks again guys have a wonderful holiday

After i placed a order i got bad feelings about this company... First off i called to ask a question and Richard answered... Was gonna place the order online and richard said why i can do it so i did... He told me my order would be shipped wed or thurs.He also sent me a invoice with NO order number AND charged me a packing charge(which he told me about) when online it was free shipping and packing because i checked!. Ph order supposedly have priority over online)Ya right!... On sat i hadn't received a shipping email yet so i emailed them because i needed a tracking so i could be home for delivery to sign. Richard emailed me back that evening telling me he needed my order number before he could find out any info. Lol... I told him YOU didnt send it to me and at that point i just asked for a full refund because i know it didnt ship yet. He was very rude... So mon i called asking for a refund and the guy? Dont know who it was said ok he will do that... Well later in day i decided i wanted a email confirming my refund and this time a gal said she could do that... GUESS what NO email!... I called my bank and filed a dispute on credit card.
I will not do business with someone i dont trust when i am buying certain things... They did not follow thru with what they said they would do... Spiritual? What a joke.

So far-so good the experience is fast and easy no obstacles to ordering and clearly not super corporate which was nice

Merchant choice:
I watched YouTube videos and liked what i saw..

I ordered a sauna almost 8 months ago and they will not deliver the product or refund my money. This is a fake business!