I should have known when I went to the BBB and found 32 complaints against this company in the last 3 years! DO NOT PURCHASE FROM THEM!I have filed an official complaint against SpiritualQuest through the BBB in South Carolina. This company has the worst customer service and sales representative I have ever known in my lifetime, his name is Richard Ori and his attitude and treatment of the customer was appalling. He was rude, impolite, called the customer names and accused the customer of being racist before hanging up on the customer. This behaviour is unnacceptable. Richard cannot seem to hold his composer or keep from becoming extremely aggressive and bipolar. He was extremely combative, obnoxious, and improperly treated the customer with hostility and rudeness. Just a fair warning to anyone who thinks of buying any product from SpirtualQuest which ironically sells relaxing products like saunas and salt caves. Who can relax in their new sauna after being treated so terrible from the company? No thanks, take your business to someone who deserves it by how they treat you.
This arrived in perfect condition. It is very easy to set up. We have used it several times and it feels amazing. Awesome product. Thank you!
I am very satisfied with my order of salt lamps! They are the best in town and I definitely love them. Thank you.
Hey Erik,
Thank you so much for all your orders! We really appreciate having you as a customer and it means a lot that you keep coming back. There's nothing more satisfying than seeing a familiar face, and it's even sweeter when it's someone as amazing as you!
We hope you continue to enjoy our products and services, and that you keep coming back for more. We look forward to your next order and thank you for being such a great customer.
Thanks again,
Whoever answers the phone for this company is curt, abrupt and has no interest in providing information for or educating potential clients.
Dear Adam,
I hope this letter finds you well. I am following up on our recent phone conversation@ 8:30 am before our opening. During our conversation, you asked a nonspecific question about our items, and it was so nonspecific, and we suggested that we call you back when we were in the office.
I understand you may have been frustrated with our response, but I want to clarify that we were not trying to be unhelpful. As a business, we strive to provide excellent customer service and want to assist our customers in any way we can.
However, we need specific information about your needs or concerns to assist you effectively. Without that information, we may be unable to provide you with the best possible assistance, so we suggested that we call you back when we are in the office and could better address your needs. We think lashing out is a low-vibration response to the statement that we would to call you back when during office hours.
Please note when calling please confirm your inquiry on our items and let us follow up with you at our first opportunity. We subscribe to mutual benefit and think your notice here is misguided.
Thank you for considering our perspective, and we hope to hear from you soon.
Sincerely,
Got my order fast and on time, second order from spiritual quest, quality is untouchable!
Thanks a lot
I'm a owner of the studio series float tank I've had it for about one year now and I've got to say I really really enjoy doing floating if you've never floated this is a Ave to a higher level of relaxation and creativity than I've ever had before.
The flow tank actually goes together very easily it shows up in three pieces there is the the pump and the filtration system and then the tank itself has two parts it's super easy to figure out it's super easy to have a plumber put it together which is recommended all of that was very easy to handle.
Where I ran into trouble was I was too anxious to use the item and I didn't fully dissolve the salt I don't know if everyone knows this but it uses Epson salt and if you don't dissolve the salt it can cause problems with the filtration system I of course had some problems with the filtration system.
The problems were not fatal were able to work around it with our plumber and the engineer that spiritual quest took a little extra work but once we got it dialed in everything's working fine it has constant heat which is wonderful so you can stand there as long as you like and it's really good looking unit so from my POV take your time when setting it up make sure all the salt is dissolved and don't try to take shortcuts I love the studio series flow tank
Called in our order it was simple, all our questions were answered and we are happily waiting for our new sauna Yay!
I bought 1 person sauna and always turned off at 80 degrees. No ser/mod or inspection tags! Rich is rude!
Their response to my review shows exactly how disgusting they are. They claim I threatened "a young girl trying to help me." All of that is a straight up LIE. I am a former police officer, I don't need to lie and I don't need to threaten anyone on the phone. Let me be very clear this is exactly what I said and repeated it to Rich when he called and threatened me:
"I just received an email that is so rude and I professional that it makes me want to punch someone in the throat. Why would someone send an email so disrespectful and unprofessional?"
Rich's claims in regards to my actions are false just like his claims they contacted local authorities (I know I called, I was a cop). I actually contacted authorities and I suggest all people do the same.
This company NEVER contacted me, not once to advise me of any delays in shipping due to the supply crisis. I even gave them a chance and said if they could prove that they sent even one email that I would not cancel my order. They can not provide such proof, they never sent anything, ever, for months. That is unacceptable, I don't care what shortage there is in a supply chain.
I have never in all my years had to go as far as to report a company like this due to complete inappropriate and unacceptable behavior from its employees. Read his response he continues to call me a coward. He did the same thing when he called me and started swearing at me. At which time I stopped him and corrected him as to what was said. He continued to threaten me and call me names like a child. It was the most disgusting display of adulthood I've experienced and I arrest some of the lowest of society on a daily basis.
DO NOT buy from this company, read the reviews, look on Facebook too, they are disgusting company and this (Rich) character is appalling. If you were scammed by them or treated as rude as I was conact the Better Business Bureau and if he threatens you like he has many others contact the Attorney Generals office. This man should be collecting unemployment or he should learn some real lessons in customer service.
They did refund my money though after Rich was so inappropriate that I'd never keep my business with them.
Refund was executed thank you.
Bought a product in June no communication from the company on any sort of delay, not a single email, phone call nothing. October comes around I finally ask to cancel my order and am treated like shit by the employees and told I'm threatening people. What a joke, these people are scamming the system. The website doesn't say the products are on back order or that they are waiting for shipments due to a back up. An employee called me and threatened me and cursed at me. I have never had anyone in business be so unprofessional because I asked for a refund. I'm contacting the BBB and the AG office about these peoples business practice. DO NOT buy from them!
Merchant choice:
We are previous customers over many years!
Product choice:
I like the value of the value packs - this one is free shipping to.
Overview
SpiritualQuest has a rating of 4 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritualQuest most frequently mention salt lamps, cave sauna and supply chain. SpiritualQuest ranks 5th among Alternative Medicine sites.
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- Carson, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Understandably, you were confused and frustrated when the name you provided did not match the name on order. However, it is essential to remember that customer service representatives are not mind readers and it is best to consider accurate information when seeking information on any order. We are only able to review orders with out proper identifying information.
The representative mentioned your ire at those facts, the order was not in your name, and your exact words were, " are you in Canada? Are you in the USA " many would consider your words of racist genesis.
Your name Samantha Ibanez is not on any order. Therefore, the person who was trying to help you could not find any order in your name; in fact, the order was under Eugene Drew of Oakland, and the representative reported that you included threats, ridicule, and demeaning language, all in all, we have reviewed the issue and stand with our team, and think the tone is instantly apparent.
Susan
Owner