Square Inc

Do NOT use SQUARE! Very poor customer service----They will not connect you to any department you need to speak with! If you are a thief, you will love this service, because SQUARE does not investigate chargebacks, and will always side with the person doing the chargeback, no matter the evidence you provide! I had 2 customers dead to rights! I do not think that SQUARE even sends the evidence to the other merchant! DO NOT USE AT ALL COSTS!

I was a Weebly customer for many years. I had multiple websites with Weebly. If I ever had a problem, I could just contact Weebly and they would walk me through this ON THE PHONE! You cannot talk to anyone from square UNLESS you pay for this feature. I forgot my login info for one account and I waited almost and hour for help. In that time, I figured it out myself. The "support" people kept coming and going, leaving me hanging and passed me from one to another. That is poor customer service and has got me leaving this platform.

Yesterday, I wanted to show a friend how easy Weebly was to use to create a webpage. I could not figure out what Square had done to the site. We spent hours and realized that we had no interest in their cookie cutter site and moved to CANVA. Square was very limited and hard to figure out, compared to Weebly. I am migrating my sites out of there. I will not use it or recommend it. They should have stuck to what they knew and left Weebly alone. It was amazing and now it is unusable and limited.

The thing is honestly the buggiest windows 98 site to have ever existed. Literally impossible to put the site together. It has so many bugs and glitches that it takes HOURS to add a single item.

I've run into poor website support with other companies but Square's website support is really poor. The representatives are not well trained and often create arguments because they don't understand the problem. The supervisors have only slightly more training, won't get on the call and insist on pushing incorrect "solutions." Major parts of the system are buggy.

E.g., to connect to Google Console, Square wants the verification code to be an HTML meta tag. However, Google Console no longer provides verification via the HTML meta tag. Of course, the users aren't allow to add TXT or CNAME records to the system because we're too stupid.

Another problem is the header block on the mobile version has a bug that duplicates the image in the main banner rather than becoming transparent. (Transparent setting was turned on.) When customer support was called on this issue, we were told to resize the image. Of course, that didn't work. The issue was submitted to Square via the sales rep. Nothing has been done.

We've run into numerous problems over the past 8 months and the support seems to be getting worse.

After years of being a Square Customer in both our companies, we received notice that our square account had been suspended due "suspicious activity." We suspect it was due to our hosting our HUGE annual fundraising gala the weekend prior (which we host EVERY year) and having processed many additional donations due to the success of our event. Regardless, this shut our business down! Upon calling SQUARE customer service immediately, we were told that our concern would be transferred to another department and someone would be in touch. Until then, we would remain out of business! They said there was NO-ONE they could escalate our call to. That was over two weeks ago and after two more attempts to reach a Square representative, we continued to receive the exact same response and we've still never heard from anyone. They simply left us closed down with customer service telling us there was NOTHING they could do! We have since switched to a POS company that our local bank recommended with a bank representative we can go to with any problems! They actually BEAT Square's percentage. We've since learned of countless companies suffering the same stress and losses due to Square's non-US based and no-existent customer service!

SQUARE IS A HORRIBLE COMPANY BEWARE... my account was hacked in February 2021, once I found out and tried to contact, I got this screen where it says phone contact currently unavailable... this is specific to my account, I emailed and tried to live chat... to this day not one email has been answered... I did get a call from them 5 days later, but it was because I had to close my bank account to keep them from pulling money out of it from the bogus charges the hacker had loaded on a digital card that I never activated... they owe me over $200... I have been able to call them after that without generating a code, saying it recognizes my phone number... I just talked to Miles, June 7th... where he put me on hold for appx 20 min... checked back 4x then the call dropped, from their end... I now am blocked again... generates a code that when I use, says not valid and now says PHONE CONTACT UNAVAILABLE... IF YOU HAVE A HACKING ISSUE THIS COMPANY WILL SCREW YOU!

Last year I opened an account with Square, anticipating credit sales in the future, with current market situation. Last Monday I received my first payment, as 90 days had expired since opening account, I had to do the registering all over again. That done I received my first payment, and it was gone, square gobbled it up! Gone with the square! I cannot get MY money. After about 30 calls to square in not even 3 days, we know the following: Square has MY money, holding it, because I am being investigated, according to Square people for drugs trafficking, and fraudulent activities, and God knows what else. For 3 days now I am being told it will take up to 2 days. This is how Square is helping small business, working YOUR money. In fact they are strangling small business. What really happens is the following, they sit on YOUR money, and it is clear why! The longer they can hold it, the more interest they get on YOUR money. Imagine holding a couple of million dollars for a couple of days, the interest this generates for Square. And they, probably on a daily basis, sit and invent ways to increase their profits on OUR backs, on YOUR money. Inventing stories to tell you. My Client wants to reverse the charges, but then it is going to take longer to get MY money. Unbelievable. Please, don't make the mistake I made, as soon as I get my money, I'm gone from Square. The deserve a minus 10, they are the ones doing fraudulent activities with OUR money. BEWARE of SQUARE!

They offer $1000 in fee's for referring a friend and them signing up. They didn't do it! I called they kept saying they did but they couldn't prove it. I said it doesn't say you did it on my side.

On July 11th 2023 my small business took its first credit card sale and we decided to use Square as our processor.The nightmare began that day.Square held onto my funds with no reason and put my account under review with no explanation after being asked verbally and through emails...kept giving me the run around and telling me everyday 1 to 2 business days and after 2 weeks of them harassing me repeatedly for the same information over and over again and then making up new questions as they go along. They asked me 3 times to upload my drivers license and take a selfie and upload government paperwork showing I am a legitimate business even though they can confirm with the state my EIN number issued by the government, upload sale agreement and credit card authorization form, the customer even called them twice asking why they have not paid my co, we completed 90% of his job without being paid, linking my bank acct 3 times, uploading bank statements, answering 50 questions to include analyzing the customers mental health and the list goes on and on. This is the absolute worst company to trust your transactions with they will bankrupt your small business and put you in jeopardy. I am open to a class action law suit and make them accountable for their criminal fraudulent practices. If I could give them a zero I would they do not deserve a 1 star. Stay away from Square and business that uses them I will not support by using my credit card or debit card to pay any business using them to process credit card purchases.