Square Inc

It's going on 3 months now and I still haven't received my reader I had 2 pop up shops and I I had to quickly make a cash app account I want my money back

Never ever ever ever using them I never had a problem before other companies but this never u wanna get robbed then used them if not run away

I called 8 times and not even once could I understand the support team. Impossible menus and support

There are some major things wrong with Square Inc. Please see below for where to complain and a few notes about my experience.

California Department of Businesss Oversite
https://dfpi.ca.gov/file-a-complaint/

FTC:
1-877-FTC-HELP (*******357), or use the complaint form at http://www.ftc.gov
AND
https://www.ftc.gov/policy/public-comments

California Attorney General:
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

ADA- How to file a complaint:
https://www.ada.gov/filing_complaint.htm

To file a complaint with the BBB:
https://www.bbb.org/file-a-complaint

There's something very, very wrong at Square. They are abusing their Business customers, withholding funds for unreasonable amounts of time, unfairly closing accounts and all without warning or reason. They have people calling you and using their name to invest money. Have a questionable stranglehold on the market. In bed with Facebook to the point of Censorship.
Discrimination built into their verification process. No help for the disabled anf Refusal to accommodate the disabled.
Square is also in violation of the Credit Reporting Act or the Fair Credit Billing Act.

If you look, thousands of citizen consumers are all having these issues.
It seems Square thinks it's all powerful and can do this en mass now.

And when someone needs assistance and complains, there is purposely no way to get ahold of anyone.

Some one should do something about this. Probably time for someone to look into a class action lawsuit.

We're a 35-year-old company that decided to phase out PayPal and their computer generated re-actions despite our 15-year-old account, in excellent status.

We signed up with Square and crossed our fingers for a good experience.

With an hour of signing, we took in our first merchant payment of under €600 and the account was immediately suspended, then reinstated two hours later (at which time we dispersed a portion of the funds), then deactivated three hours later and informed that it would be 90 days before we would have access to our measly $400!

Seven days later and several calls from our finance department, each day they were told it was a simple glitch, happens occasionally and they would have it fixed post haste.

Apparently, when asked for a nickname, it signed us up for a 2nd account with no way to unwind it. The 2nd account was fine but it would have to be corrected. We were told every day that it would be back online, money redeposited, etc.

Finally we received a notice that said the money was in the account and yet the balance showed no activity.

After our VP challenged the accuracy of such, we found out the account had been deactivated the entire week, so we asked them..."Are you telling us there's nothing we can do that we should see a competitor" and they answered "That's what I'm telling you"!

People were courteous at all times but they have a very irritating voice prompt that hangs up on you and claims they'll send you a text for an expedited chat, which never happened in the multiple calls attempted.

Bottom line - these people are a colossal waste of time; not a single staff member (until the last one we spoke to) seemed to have any clue or competence, and while he wasn't rude, his message was alarmingly deficient in caring about the customer experience.

I WAS USING SQUARE TO PROCESS PAYMENTS FOR ALMOST A YEAR WITH NO REFUNDS OR CHARGEBACKS, THEY CLOSED MY ACCOUNT FOR NO REASON AND HAS HELD MY MONEY PAST THE 90 DAYS, THEY WILL NOT ANSWER THE PHONE OR EMAIL. THIS COMPANY WILL RIP YOU OFF AND THEN GO IN HIDING. As you can see they were supposed to release my money on aug 30. It is sept 15


Hello Suzette,
Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated.
Any funds currently in your account balance will be held for a period of 90 days, and are due to be released to you within two business days after August 30,2021.
Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account.
For payments that haven't been deposited (generally in the last few days), you may consider having your customer pay you by another method (cash, check, etc.) and refunding the payment(s) back to the original payment card(s). The full payment amount will be returned to your customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, please visit here.
For more information about our policies, please review the Square Payment Terms.
We appreciate you considering Square for your processing needs.
Sincerely,
Square Account Services

I first started using Square earlier this year. They deactivated my account without explanation. I was advised that I violated the terms and conditions but they refused to advise which terms I violated. I was told once an account is deactivated, they will not re activate it. The help section on squareup.com advised to create a new account. I created a new account with my personal email address. Set up the account, linked my bamk account, connected the hardware and was advised that I could now accept payments. On Nov 26, I completed a purchase for $30 at a craft show I was a vendor in. I received no emails stating that more information was required. On Dec 21, I completed 4 transactions at another show I was a vendor in. Still received no notice that info was required. On Dec 29, after searching extensively for an explanation as to why my funds weren't being transferred, I discovered that they required paperwork. I sent my business license, bank account statements and receipt from the first transaction. I also sent an explanation as to who the customer was and what she had purchased. Received promotional emails from square following this submission but nothing further. Jan 17, I contacted customer service and was advised that they sent an email on Dec 30 (which I did not receive) stating that my account was deactivated. The only explanation is that they cannot support my needs based on the information provided. I requested a proper explanation as that explanation is not sufficient. They refused to provide any further explanation. Only advised that they will not and cannot re activate my account. I have to wait until 2 business days after March 2 to obtain my funds. They will not refund me the cost of my hardware because it has been over 30 days since I purchased it. This whole experience has been extremely painful and detrimental to small businesses like my own. I cannot and will never recommend square to anyone