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Stamps.com Reviews Summary
Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.
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Had trouble for some time now, lots of glitches. Prints orders twice, sometimes three times which sets us up for huge financial losses. Busy warehouse can't always "catch" their countless errors. Program times out a lot, double the work to re enter weights and measures causing a huge time loss for our warehouse team. They they try to call you to get you to "upgrade" (of course for a higher charge) to another program that's "more stable". Why wouldn't you just introduce the stable program to all your customers? Makes no sense. As a business who ships 75 to 100 packages a day we've now had to add additional personnel to "watch out" for their countless errors and site issues. A lot of trouble to use, and I don't see them fixing any of the glitches any time soon.
Great for stamps. I'm having to learn how to be a postal clerk to use. Properly. I mail to organization supporters and cannot send postage due or pay too much for what I'm sending.
Often when I try to paste an address into Stamps.com, I get an error message and it says "Fix now?" If I say yes, it closes anyway.
Also, when I switch from packages to envelopes, it frequently will not stay on the label position that I select, so I have to send for refunds more often than I would like.
Stamps.com is truly a company that makes ones life easier. Whether it is mailing an everyday letter, a package or a certified letter no more waiting at the post office.
Stamps.com charged me a monthly fee for 2.5 years without sending any notification emails or receipts to make me aware of the chargesI just happened to spot it one month on my statement.
It was impossible to cancel onlineI had to email their "customer service" and they only cancelled it after several rounds of going back and forth over email. Email responses take several days. They completely ignored my multiple requests for a refunddidn't even bother to refuse the request, just ignored that I even asked for one at all. It seems to be a company policy to ignore refund requestsI contacted multiple customer service agents and every one of them completely ignored my requests for a refund.
This is hands down the worst customer service I've ever had from any company I've ever dealt with.
Please take my advice and STAY FAR AWAY from Stamps.com, you can get a better service for free from other companies like PirateShip (and they actually provide helpful and friendly customer service, with quick responses often within a few minutes.
Stamps.com has been a life saver for me and my home business. I love the ease and simplicity of being able to print my own stamps, envelopes, etc. I only have had to go to the post office to mail them out. So wonderful for all my needs here at my home. Thank you so much!
I feel sorry for anyone who doesn't have Stamps.Com on their Computer, it will save you many trips to the Post office.
Being able to print out postage as needed is wonderful, but the really fantastic part is, during the holidays, when the line is 10 deep to mail a package, being able to print the proper postage label (we have the various "Fits it Ships" boxes on hand) and drop the package off without standing in line, was unbelievable. That freedom was an incredible time saver!
Stamps.com is easier than opening a can - quick, time saving site! It gives you a lot of options and takes out the deciding.
Postage meter companies were making us pay for new chips for our meter every time the rates changed. Stamps.com can push them out over the web for free! For us it is cheaper to pay the monthly fee than to pay all the costs associated with a regular meter.
I do all of post office in my house! They are for postcards, letters, small, medium, and large packages. I am getting ready to send a letter off in international postage, it is great!
I have not been to the post office in at least a year. I do nearly everything on Stamps.com. Love it.
Rose P.
I love it that I don't have to run to the post office every time I need to buy stamps. It is great that I don't have to go to the post office and I can print postage when I need it.
Great product! I love not having to go to Post Office when I need stamps. I just print my stamps when I need them.
I hate going to the post office and standing in line. Using Stamps.com, I put the correct postage on outgoing mail, and then put the mail on the box for the postman to pick up.
No fuss, no bother, and the convenience is worth the monthly fee.
I love Stamps.com and the way it frees me from ever talking to a postal clerk. I wish they processed REFUNDS faster because that can take weeks.
Makes it a lot easier then having to run out to buy them.as I don't drive, i can sit home and just print my own, still have a lot of learning to look into.
After having to deal with long lines and crazy hours at the post office Stamps.com was the perfect solution for us. I print what I need and on the pull down selection I notify the postman that I have one or several packages for pick up the next day. I wouldnt trade this convience for anything.
It's so much nicer not having to go to the post office for stamps. I need to learn how to do packages now.
I have nothing but good things to say about Stamps.com products and service. I've never had a problem with either the stamps and the post office have never returned a mailed item with their stamps. Outstanding.
From the business
With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members