Stoneberry

At first I was skeptical about the service, I was told I would get products prior to Christmas, never got them, then they backordered. I called to cancel the order as they emailed and said they were back ordered again for a later date in January. When I called one item already shipped, now they won't pay for the shipping to return it. So now I'm stuck with it and I had already bought that person the same bed spread from another company.

I ordered a monogram blanket for my sons graduation on May 16 for June 6. The representative told me that it would take 5 to 7 business days. Within 5 to 7 business days the item had not been shipped and I called then she told me to give it an extra five days. I even gave it was more time. Now with my son's graduation nearing I called and the lady told me to give it an extra 10 days. I explain to her this is not what I was told at the time of ordering if so I would not have ordered it. The order arrived on 6-15- 2020 about a week and a half after his graduation. I open the package and to my surprise my son's name was spelled incorrectly. I started to send the item back but my son just decided to keep it due to the fact it took so long and it was his graduation gift. I've never have been so disappointed in a company as I have with Stone berry. This will be my last order. This was very unprofessional.

Turned over my account to collections DURING A PANDEMIC! I'm struggling to pay rent, utilities, and eat. I offered partial payment but was refused. They would rather it fall further behind then turn it over to collections, messing up people credit scores. I doubt this review get approved and posted.

They'll say you have 750 credit but won't let you order without a down payment. Never have I had a credit line to a store that did that. Sketchy and it's over priced junk anyway I will pay off and never buy from this trash store again

I spoke to a representative today about a purchase I made in April 2024, I explained to her what the issue was and she informed me that I had to pay for shipping to ship it back, she was very rude, no understanding of what I was saying, I asked her for the address to where I would be shipping this item back, she started giving me the address and then she said Chippewa, she started spelling it, I said no need I got it, she proceed to say oh you must have it pulled up, now how can I have it pulled up if I don't know where to ship it, I was outraged of her insult toward me as to imply I can't spell, I will never deal with this company and I will not tell any of my friends or family to deal with this company. This person I spoke with was ridiculous and un knowledgeable, no kind of understanding at all, if I could give less than one star I would.

I ordered two items for Christmas presents. I received one that came before it was supposed to my second order was supposed to be here a couple weeks ago and still nothing. Says processing. I sent two emails, I've tried calling but I'm literally on hold every time. I've waited for twenty minutes to over an hour and nothing. They sent me a survey I complained there too. You would think someone would contact you. Now this special gift that finishes up the touches to a special gift for my spouse I have to wait till after Christmas as my budget is maxed and I put my money into this place. I will never and I mean never use it again. In fact I would send back the first shipment but i would probably never see my money. I will not ever recommend this place to anyone. Do not even look st their products

I ordered a product, was supposed to come on a Thursday, I took off work because it had to be signed for after the fact of purchase date. It never came that day. I lost a full day wages. They use Fed x. They suck! My device was dropped on a concrete surface,, they never even ask for signature, lies. Stoneberry is so poor they didn't even ask me why I sent it back...
POOR CUSTOMER SERVICE!