StubHub

I bought tickets for a 2 day event and couldn't attend. Listed my tickets for sale, one day sold but I had to spend over an hour on the phone with customer service to get the tickets transferred to my buyer. My tickets were sent to me in pdf form for both days. Not mobile. So I can not even list them as ticket in hand because PDF is not an option on their site.

I purchased parking tickets on StubHub site for $53, once I arrived to the location to my surprise the parking space was only $20. I contacted them and asked for a different small refund with no reply back.What a rip-off.

Stub Hub used to be a great place to safely buy and sell tickets. Unfortunately things seem to be going down hill quickly. Not sure what the deal is. Payments for tickets sold used to get to me within a few days. In the past month, it has been taking more than 2 weeks to get paid. Stub Hub currently has nearly $10K of my money held hostage. I am removing my inventory until they get their act together. Disappointing.

I wanted to claim for the fees I've paid for the Bruce Springsteen tickets. The fact is that tickets were sent 7 hours before the concert. You were supposed to send them the 8th of May. Tickets had my name on it so I had difficulties to sell them and lost my money. At the same time I got charged by stubhub.com 200 dollars of fees. Please refund my money

I listed three tickets for the Australian Pink Floyd show because I couldn't go. They were great seats...nearest section to the stage. Stubhub had the wrong seating plan so it looked as though my tickets were behind the stage! I emailed them with the correct plan. They said my situation would be escalated. This was 5 days before the show. Nothing was done and I ended up practically giving the tickets away. NEVER AGAIN.

Tried buying tickets to the dallas stars but when paying website kept asking me to submit CC tokin. Frustrating website. App is no better. Won't let me change my address. Should have known better, last time I bought parking the place was closed when I got there. I wont use again

If computer systems are down... why tell the customer that a hour and a half after trying to solve the problem over the phone.? It would save the customer and employees lots of time! Really frustrating to find that out after wasting time at work.

Stubhub gauges commission from both ends... buyer and seller, I just listed my 2 tickets for 320.00 each. Stubhub said the buyer would see sale price as 354.00 - so they are making 68.00 from buyer. They gave me 544.00 total from sale so took $96.00 commission on my end. So long story short, i sold 2 tickers for 640.00 and Stubhub collected $164,00 from the sale (25% commission).

After posting tickets on this website for re-sale and then having them cancelled, stub hub were incredibly quick to charge me 25% of my ticket price which was a large amount, with no confirmation or notice

I've been using StubHub for years to buy Yankee tickets and thats fine. But if you try to buy NY Ranger or NY Knick tickets for games played at MSG, you will never see your tickets or be able to contact StubHub. After you purchase your ticket, they send you through a maze of Ticketmaster-MSG ambiguity that leaves you totally frustrated along with no tickets, lost money, and no way to contact StubHub. I just lost $99 on a Ranger ticket last week after losing $72 on another game last Christmas. Also, I searched the web and there really is no way to contact StubHub. Stay away from this site!

Stubhub says buy tickets with confidence. We purchased tickets for a Texas A&M game an hour before game time. This was done on a guest account due to trouble logging in with my account. Due to the fact that it asks for an email account to send them to, we did use that email and it matched it with my regular account. When the system saw this, even though the tickets had been ordered as a guest, it sent a View Tickets link that took me into my regular account. Even once we did manage to log in, the tickets were not there. We gave up at game time and bought other tickets through my husband's account. When I talked with StubHub later, they told me that I should have called them and they could have walked me through the process of getting to the correct link to put in my access code for the tickets. I asked why their programmers set it up to send an email with a link to my account when that link clearly would not work, and they could not answer that. They've refunded no money, and when I asked them to escalate this and have someone call me, they said they would but did not. They've hired substandard programmers who can't run simple scenarios and figure out the simplest way to give their customers access. The email even says to log into my account to see the tickets, and of course they are not there. It is unfortunate that something as often used as StubHub cannot hire competent programmers or beta testers.

Bought tickets at 4 times the price, because website fraudulantlysaid only 8 seats available. Then found out on news that plenty of tickets available. Was NOT pleased!

I'd give it 0 stars if I could, I ordered two tickets from their website, they were supposed to arrive within 4 days, a month later, still no sign, I contacted stubhub to ask where my tickets were they told me they'd tried contacting the seller but no response and they'd get in touch when they hear back from the seller. 2 more weeks passed and still no sign of my tickets or hearing back from stubhub, I contact them again for them to tell me to contact them in another weeks time because the seller had a 'good reputation' and they will 'sub' me my order if still no sign... 1 week before the concert(already paid for hotel and travel) I'm still waiting on them "subbing" my order. I will not be using this site again; I've constantly had to chase the customer support for answers and each time they've been vague in their responses and I've been told to be "patient". I'm out of pocket by £100 and no doubt having to pay cancellation fees on my hotel and travel expenses as i haven't a clue what they will "sub" me with!
Shocking customer support, will not be using again!

I am now partial to StubHub.

As a buyer, I never experienced any issues purchasing concert or sporting event tickets. I was cautious when choosing my ticket purchases as well, however. In one instance, the seller listed the basketball tickets I purchased as "instant download" but in fact they were real tickets. StubHub identified and intervened and had the seller UPS overnight the tickets to me. So, as a buyer, I have not experienced any issues.

As a seller, I now can paint a different picture. I just sold my first set of NCAA basketball tickets. I listed them yesterday and they sold today, but $10 less per ticket than the price I listed them for. I immediately contacted StubHub customer service, they implied it could be a system error or it could be a seller error. I immediately replied that I have an email confirmation, i. E. proof, of the ticket price I listed them for. A few minutes later, the agent said StubHub will issue me payment for the difference but will take 2 to 3 business days. I just cleared this up today, and so I can not comment on whether StubHub has lived up to their commitment of issuing me funds for their screw-up...

I purchased two floor seats to a wizards game below face value from stubhub over a week prior to the game. My card was charged and tickets confirmed. Since they were vip floor seats I made travel arrangements and hotel accomodations. Both my wife and I also coordinated a day off work. Approx 24 hours before the event StubHub notified me the seller cancelled the tickets. Within 24 hours I didn't have enough notice to cancel travel or hotel so I was forced to accept the replacement tickets which were no where near the floor in the 200 level since they were comparable in price. Well 24 hours before the event all prices are much higher then a week or two out so the tickets are no where near as good. I applaud StubHub and their policy, customer service was great. The fact they let sellers cancel the day before the event when I had the tickets for over a week, that could have been cancelled much sooner is unacceptable. I don't blame the stub hub customer service team they were great, I blame their terrible policies that allow greedy sellers to make money and screw normal people. I won't be using stub hub again and I recommend nobody make plans such as hotel and travel dependant on tickets from stub hub.

I purchased tickets to an event Columbus Ohio and which the main headlining band canceled. The band was replaced with two bands in which I'm not interested in the event in which the tickets could have been purchased from initially was offering refunds for any tickets bought through them i e the seller that the tickets were purchased off of through StubHub. After calling StubHub and talking to them they refuse to refund telling me that the seller would be out money ( not the case). I was then told I can resell the tickets through StubHub and which the big band that was playing at canceled there for the tickets were not selling well at all. So in the event you purchase tickets for a football game that may have been cancelled and the venue decides to have a Soccer game that day instead. Stubhub would tell you that there is still an event going on and its not a reason for the tickets to be refunded. Even if the venue is offering refunds. The person even promised me a refund with online support only to call me and tell me that there is nothing they can do other than try to sell the tickets

Tried to get refund from my tickets but they always telling different things and no help. Told me they will contact me about my case during 48 hours but no one responded.

I sold tickets through this site as I normally used Ebay but this is a sub company of them. Should have read terms and conditions properly I know but, I was more interested in selling my tickets. The sellers commission is 12% per ticket which is pricey and the buyer also pays a commission which is included in the price of the ticket.
NOTE: READ TERMS AND CONDITIONS FIRST!

Be very careful listing tickets. The site can be confusing, with several listings of the same event on the same date. If the buyer cancels, you will be charged an unreasonably large ($76) fee.

I used to like StubHub for all my ticket needs, but someone just introduced TicketHub.co to me, which as really surprisingly low prices for concert and sports tickets as compared to StubHub.

I purchased from StubHub four lower level, sideline tickets to the Peach Bowl. I printed the tickets, and considered it a done deal. Several days later (the morning of the game), I received an email and a call from StubHub telling me that the seller of the tickets claims that he cancelled the listing, and was refusing to part with the tickets. StubHub offered to replace the tickets with four lower level tickets in the CORNER. I pulled up the StubHub website while I was speaking with the stubHub representative, and I pointed out that they had four sideline (not corner) tickets that were available in another section. StubHub refused to replace my tickets with the other sideline tickets. The StubHub representative explained that StubHub is merely a broker, and that StubHub does not carry an inventory of tickets. StubHub gave me four replacement tickets in the corner, and refunded a small portion of the purchase price.

The take away -- you, too, could receive a call from StubHub on Gameday telling you that your tickets are not valid.

My wife bought 3 tickets to a Canucks game fri apr 5, flew from NYC. When she got to the venue. THE TICKETS WERE FAKE! I Wanna sue them Don't buy anything here please!

I found tix I wanted to buy and never used stubhub before. I learned I needed to register... so, in doing so, the site kept looping on an error saying my phone number is needed. I input it already... exactly as the site example showed. I tried 6 variations... with no additional characters, with parens, with only dashes, both parens and dashes, with dots in between and with a 1 at the beginning... every attempt resulted in the same error: Enter a mobile/landline number as if it was missing. I engaged with their online chat twice. The first one suggested I shut/reopen my browser. While I didn't want to lose my tix, I did it anyway. It didn't work... I tried to register again and still no dice. I asked them to refer this to their technical support as there is obviously a problem with their website. I was told to call Sales to purchase my tix. I don't want to do that b/c I want to download my tix right away and this is done via the site AND I am not willing to give my CC info over the phone. I then asked if they can just register me and they said they can't. Both of the chat folks (ROBIN S. In particular) just abruptly ended the conversation with me. So, I'm stuck not able to buy tix and dealing with supposed customer SERVICE people who aren't willing to resolve the problem. I'm really unsure what the purpose their 24x7 chat serves. Looks like I'm off to ticketmaster or some other competitor ticket reseller.