They took 20 days to ship my order even after customer service promised to ship in-stock items weeks earlier while others got restocked. They also did not honor the shipping address change that I requested over the phone. They did not answer my email inquiries at all.
Good prices and I enjoyed free shipping, but customer service was such a hassle that I will not be buying from them again.
I had originally posted a very negative review about my experience with Stuffed Safari because of an extremely delayed order and what seemed to be a half-hearted attempt to fix the issue at hand. When one of the co-owners of the website was made aware of the issue she immediately called me, fixed the issue at hand, and refunded my money. I am extremely impressed by this 'attack the issue head on attitude by the ownership of this company and will be purchasing from them again because of their response. Bravo Stuffed Safari!
I placed an order on a Thursday night for a dozen Aurora 8" dogs for a birthday party. The order was shipped on a Friday via Priority & it arrived Monday, Wow! The dogs are great quality in appearance and they are so soft. Plus Stuffed Safari had the best price by far!
I ordered back in september 2016 the 46 inch standing ride on husky from stuffed safari,, while it was expensive its got great features, has scared many visitors with the eyes and size! It arrived in excellent condition, packaged very secure & no damage to the box at all. The customer service was very polite & helped me in the how to order and payment methods,, I even recieved a call after my payment had been recieved letting me know how long & the process. And i was impressed within a weeks time give or take my item arrived:-) I will for sure be ordering from stuffed safari again in the near future.
I was a little concerned ordering from them after reading the negative reviews here, but I decided to give them a chance because they had animals we just couldn't find in the toy stores.
I placed an order with them a couple of days after Christmas, and not surprisingly they sent me an email a few days later informing me the inventory was out-of-stock, which is understandable given the holidays.
A week later I got an email stating they shipped my order. 12 days later I received the package with all animals intact and as described. I live in Canada, so 12 days is a very reasonable amount of time for delivery, considering the time it takes to get through customs.
All in all I'm pleased with my dealings with Stuffed Safari and will probably order from them in the future. I'm not sure why people would be saying this is a scam company... maybe just bad luck or human error. In any case, they are legit.
I ordered an animal for my girlfriends birthday on in the beginning of June. I recieved an email saying it was out of stock and it would ship when it got back in. It could be up to a week and a half delayed, but now its been two weeks and still haven't gotten an email saying it was shipped or recieved the product.
After several emails notices of delays on a gift, I purchased I finally just canceled my order as they wanted me to pay for an upgrade due to the fact they couldn't get it together on their end. What a joke! Pay for an upgrade after already waiting 3 weeks! Right after I wrote this review and placed an order with another Co. One of the Owners (Shannon) called to make things right. If I had not already placed the order I would have. Very impressed that she took time to call and explain what happened, and try to make it right!
Ordered a rather expensive item 8 days out from Valentine's day thinking that's enough time to cram a stuffed animal in a box and send it anywhere in the world. Feb 14th came and went, no animal, no email. I contacted customer service and was told they had to order it and will prob ship in another week or so. The call taker was polite and apologized, but expected me to understand it's the holidays. If your BUSINESS is shipping merchandise then notify the customer of any delays! I am not impressed with Stuffed Safari.
I ordered my stuffed animal a month ago. After receiving no response or shipment, I emailed them. They finally got back to me and told me that the shipment would be sent early this week and that they upgraded my shipping at no additional cost. Then this morning I get an email stating that the product is out of stock and it would not be available until the first week in November. This place is HORRIBLE.
Sorry I didn't read reviews before ordering, called to make sure item would arrive in time for b-day... no problem 5-7 days. Well they didn't even ship the item until 8 days after ordering! Child was verrry disappointed and so was i with this company. I will never order again and tell everyone about my bad experience!
Overview
Stuffed Safari has a rating of 3.2 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Stuffed Safari ranks 8th among Toys Store sites.
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- Springfield, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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