Stylevana

I ordered the product from this company for the first time in early December and didn't receive it until March. They took 4 months to finally deliver it. When I wrote emails to the customer service, their responses were always same. Also, when I placed an order, I declined to receive any ads from them but they sent them anyway. Terrible business. This is the Korean cosmetic which I love but it sends from Hong Kong. Their price is good but be aware of their way of processing orders.

The order I placed has been stuck in processing for about a week with no updates. I'm not sure if it's because I paid using PayPal, or staffing issues, but since the order hasn't been processed, I cannot provide a more helpful review.

Horrible. DON'T buy there. I ordered once and received it, but now I have placed a large purchase, and for almost a month - nothing. A week ago they sent me a notification that the parcel was delivered! To a completely different address! So pissed.

The order is still in transit since the 3rd of December 21. I ordered the items on the 20/11/2021.
I only had one email back from them telling me to wait and then contact them if not received so they can notify the shipping company. I emailed them 4 times and still no answer. What a waste of time and money…

Placed my order on 9/26/2023. They didn't provide any updates (e.g. Tracking number or possible delay) other than the order confirmation email. They didn't respond to my emails or the opened case on PayPal. I also regretted using PayPal for the checkout because the refund process was long and inconvenient.

I found lots of options for Korean cosmetics on their website. Lots of great discount. I read their not so great reviews and was not sure how good they will be, but I gambled. I order about $100 cosmetics on July 30th. The shipment info was received to the carrier on Aug 11, it left Hong Kong on Aug 18 and arrived my house in Winnipeg on Aug 23. No issues at all. All products are great as described on the website. I would order it again.

DO NOT BUY FROM STYLEVANA! Issues with purchase, + terrible customer service! They listed a sunscreen at $16.49 each, and $19.49 for a set of 2. So I purchased the set for a better unit price. However I only received one. I contacted them many many times and waited weeks for them to get back to me. They insisted it was a listing error and refused to send me another one or refund me the difference. Although the difference is only a few dollars, but this is not about money. I am extremely not happy with the terrible customer service.

I brought three items, and none of them were shipped. The only way of contact is email. And they always blame the courier. They ask me to wait for 10 more days and then they will file a claim to the courier. However, the courier told me that they just printed the shipping label and never paid for the shipment and never gave the package to them.
This site should be closed by FBI

One of the items received was unsealed and used, the cream was not full and no label which every product has one with expiry date. I have contacted them and after a few emails, no further communication, no response.

I ordered 5 items on 01/07/2024 - all said "in stock, ships within 24 hours". My card was charged right away. I checked the website on 01/17/24 and it said my order was "processing". I emailed customer service and received a generic response from "Tiffany" that they are working on my order. On 01/19/24, it's still processing!

I placed an order and it went to an entirely different address. I have reached out to customer service with no response. This company doesn't operate effectively in a way that would support a trustworthy reputation. As of today, I don't have the product, I don't have any response from customer service. I will reach out to my bank and report this as fraud.

I ordered my things about a month and a half ago. They said my moisturizer was out of stock and asked me if i wanted to replace it. I agreed and got the older version of the cream which was a 9 cents difference. They had the audacity to ask me for $0.09, and ask to kindly settle the amount. When they were the ones who sold me out of stock items. Like do you not have a loss protection? All of their order take a long time to come so dont even bother.

This website is fraud. I ordered end of March and still haven't received my product. Customer service wont answer, I've emailed numerous times. Absolutely bs. Don't do it. If i could give them 0 stars I would. Order# BWSVCAA*******

I was anxious about ordering on Stylevana from all the bad reviews it got, but needed some new makeup and thought I'd give it a try anyways. I'm pleasantly surprised; all products came in perfect condition with their safety seals still intact and the package was very neatly wrapped with several layers of bubble wrap. Shipping was relatively okay as well, it ended up arriving in the time that the website listed for my country (which rarely ever happens). I feel like people only come and write reviews when they have something bad to say so I'm posting my positive experience here to let others know that it's not always all the bad. I would definitely order from them again.

Purchased products since 20.05.2023 and never received the products or any refund ( we are in beginning of August now). I have tried to contact the company through email and website but never got a response regarding any refund or apologise.
My worst experience in online purchases and definitely would never recommend to any of my friends.

I have ordered cosmetics but courier company said they delivered(they put box in front of main door) without any inform and package has disappeared. Both of the company didn't take responsibility about missing parcel and it's gone forever.
After I contacted "Fair trading", Stylevana emailed me and confirmed refund money more than one month ago, still no responses. Totally waste time and money, worst experience ever.

I have put my order in almost two weeks ago and shortly after found out that one of the items takes 30 days to fulfill. The website only offers one mode of communication, the email, which I emailed them about at the beginning of May and have been sending reminder emails since then to just cancel one item so everything else could ship out. These products were meant as a restock for my stuff, but at this rate, they probably won't be here till June. Super disappointed, as I would have liked at least one email back saying they're working on it or acknowledging my several emails, but nothing.

My order number is #BWSVXXA******* in case someone from the staff sees this and finally decides to help. Please respond to emails, Stylevana.

SCAM! Hate being an internet "Karen" but Stylevana customer service is appalling.

I placed an order in April and it's been over a month with no update on shipment...Contacted customer support on 4 seperate occasions. GHOSTED! No reply or update at all.

As consumers I understand that sometimes there may be unforeseen delays, however leaving us in the dark after money as been spend is straight up a scam.

Highly recommend everyone to order from another site instead.