Stylevana

SCAM! Hate being an internet "Karen" but Stylevana customer service is appalling.

I placed an order in April and it's been over a month with no update on shipment...Contacted customer support on 4 seperate occasions. GHOSTED! No reply or update at all.

As consumers I understand that sometimes there may be unforeseen delays, however leaving us in the dark after money as been spend is straight up a scam.

Highly recommend everyone to order from another site instead.

I bought some products from Stylevana, and they sent them to me, but I could not get my order because of the courier company. After that the courier company sent back my products to Stylevana. I wrote to Stylevana several times either to send the products again or give my money back. However, Stylevana neither has given my money back nor answered my e-mails and messages! I tried to reach them via e-mail and Instagram, they claim that they will answer in 72 hours, but it has been 10 days! All they do is sending automatic replies! Never buy something if you do not want to waste your money!

I made an order at the end of November. The status was "not sent" til a few days ago, and now suddenly changed to "completed". While I didn't receive anything, obviously. At the same time if you open the order details, most of the items have status "hasn't been sent".
They don't answer on e-mails, they don't provide any information about the delivery status or a tracking number or anything at all.
My friend has the same issue and now opens a dispute with the PayPal to return the money.
I probably have to do the same.
I'm not sure the reviews that say that your order is delivered at some point are truthful, you'll just waste time to open PayPal dispute while waiting.
If the company is real and there are any representatives here, my order number is #BWSVDEA*******

I've ordered from this website multiple times and have received those orders but I placed one at the beginning of January but never received it. They have replied to me about 3 times with no helpful outcomes. They've been ignoring my emails for months now, I'm sending them at least twice a week. I also left a one star review on trust pilot and they responded telling me to send my details in an email acting like they really wanted to help so I did as they said and to no avail. This website may be a scam seen as they are holding onto my money and aren't sending my order or offering a refund.

I bought about 250 dollars worth of products, and there was 2+ months of no communication despite my multiple emails. When they did bother to reply to an email in the beginning, it was the wrong information, multiple times. After a month; they informed me an item that was in stock when I ordered was out of stock, and I had to email multiple times with the replacement item I wanted. After that, they ignored all my emails. Now, more than 2 months later, they suddenly say my order is delivered and of course, due to having no reply despite multiple emails, no tracking number, no response, I don't know my order is delivered and it is stolen. And of course, there is no reply when I email them again.

Decided to write a review as there are so many bad ones. I ordered from Stylevana 3 times now. The postage is a bit slow but that can be expected as it if from Hong Kong to Australia. All three times my parcel has been delivered well wrapped and secured. All items genuine and not damaged, they are brand new and sealed. The dates of the products go far. The prices are low and competitive. You just have to order in advance and be organised before you start to run out of your product - not hard to do. I will continue to order from Stylevana. I usually get free shipping as well.

Ordered two sunscreens (the ones that were trending on tictok) and I never got any of the products. Contacted them and never was given a reply, no refund. I didn't want to deal with it anymore, but if someone else decides to sue them, good for them. At worst I was expecting the product to be seeping out of the container from the reviews I was seeing

Hi everyone,
I shopped from Stylevana 3 time, the 4th time that I place my order after 2 or 3 weeks of following up. They ask for my legal document and proof address!
I asked them why because out of my so many experiences for online shopping this was the first time that something unusual and annoying like this happen to me. It seems that Stylevana group do not respect their customers privacy.
I wonder why for three or four different product which worth is less than 50 euros should I prove my identity.
This is so frustrating for.
Has anyone here has the same experience as me?

I ordered from Stylevana before and it was fine until the recent order, they take forever to fulfill 1 product (that product is still selling on the online website which means it's not sold out). I've emailed them so many times but never receive any responses, like they just disappear. So my advice is not to order from this site, at least until people start saying that they receive something. Worst customer service!

First time buying from stylevana, free express shipping and it took about 2-3 weeks. The items were shipped well and safe. This site is perfect if you're looking to refill or re purchase, buy a month ahead before you finish the product and your package will probably ship around the same time. The cheap prices and $48+ free shipping are hard to beat

Stumbled across this store when I google searched my facial products for my mom's mother day gift. Found that the price was cheaper than amazon by a few bucks so I decided to go for it. After purchase went through on May 22, I did not receive any updates for my order. Sent 2 emails and got auto reply that the order might be delayed because of May 1 Labour Day. Doesn't make sense to receive that reply since it's been over 3 weeks since that holiday.

After 3 weeks of not hearing back and seeing my order stuck on 'processing' I filed a PayPal dispute to get my money back. PayPal was more cooperative than Stylevana. I got my money back after a week. Stay away

They will not ship your order. It's been over 2 months. Their website says 5-8 working days and that is a LIE. I've spent hundreds of dollars here. I'm a super fan and VIP member. Last time I ordered it took 3 weeks to just ship. I thought I could deal with that if I ordered long enough ahead. Boy was I wrong. It takes them MONTHS to ship. Your products will probably be expired too. Don't order from here. Order from YesStyle or StyleKorean instead. I will never order from stylevana again, even though I've spent hundreds of dollars to be at their highest membership tier. Disgusting behaviour

I ordered $100 worth of skincare items and they never arrived. This happened in April, and it is now July. Their customer service is horrible. It takes them a month to reply to emails. Sometimes they wouldn't respond at all so I would have to message them on Facebook asking for them to respond to my emails. It always took 4-6 weeks to get a response. They finally told me they will not be refunding or replacing the items that never arrived. Never order from this website, find somewhere else to order from. Dealing with Stylevana has been a nightmare and I'm now out the $100 I spent. I paid extra for insured shipping and that didn't even matter.

If I could give this business zero stars I would. Awful customer service. They lie about products in stock and it takes 4 months to receive products. I could have swam it over myself in that time. There are many other K beauty retailers out there. Any of them are a better choice than Stylvana.

Being one of their VIP member and getting treated like this? I cannot explain enough how frustrating it is. I always recommended Stylevana to my friends for skincare products but after I am not going to do it anymore. Just made a big order on may 11. Until may 22 (10 days) the order is still processing, i wrote an email but the comoany chooses to ignore my email. Its may 30 today (19 days) and still the order is processing. Seriously? And no update, nothing. Are we supposed to get it after a year now?
As a loyal customer who always makes a big purchase and recommends this compan to everyone, i feel very disappointed and i will not be ordering from this site anymore nor am i going to recommend it to anyone.
Stylevana just lost a high value customer and future potential customers who could come from my recommendations.

Placed an order 12/20 with Stylevana processed payment and reflected on my bank statement the following day. January 5 the stylevana site still showed as processing payment. When clicking on my order it stated error occurred contact customer service for help. I did. Then 2 days I get an email saying they want a picture of my card both front and back, a government issued identification card both front and back, a utility bill, AND proof of payment before proceeding with my order. This is for Skincare products and my payment had already gone through. Not to mention they have proof of purchase on their end. Seems sketchy and felt off. I got in touch with my bank's fraud department and even they agreed. Keep your stuff stylevana. You can't have mine. Mind you my sister has ordered with them and had success never dealt with this. So I went into this with the assumption this is a legit site.

It took 1.5 months to get my product, despite the fact that it advertised that it would ship immediately. After a month, I messaged them asking where it was, and it took 10 days for them to reply to me. By then the product had already been delivered. 2 stars because I did eventually get the product, but due to the poor customer experience, I will never purchase from them again.

Please stay away from this company. Don't waste your time for this stylevana(scam) Customer service is horrible. It took them month to reply to my email back surprised they still in business. Still haven't received my order it's been months. I have to dispute to my bank hopefully get my money back soon. Play be aware.

Think carefully before buying anything from Stylevana. I was charged for my order on 12 Oct 2023. On 22 Nov 2023 the courier company advised that my parcel cannot be located and processed the refund to Stylevana, the person who arranged the consignment. Stylevana was copied into that response and since then they have ghosted me and have not provided the refund.

I made a big purchase from Stylevana, and my order was delivered at the wrong address. Despite the letter written by the carrier, apologizing for the lost package, which I resent to Stylevana, they refused to give me a refund or resend my original order. Least reliable company, ever. They didn't even bother in responding my messages.