• Swap.com

Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user barbarat48
Minnesota
1 review
0 helpful votes
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April 3rd, 2016

I love this site so much i bought some beautiful clothes and were exactly what i ordered, and of course my Guardian of the Galaxy goodies. Have told my sister who is now ordering from you all, and other family members as well, we all call each other to see what the others have ordered. It is affordable but most of all was fast and I have and will keep spreading the word about this site.

Thumbnail of user judyc79
California
4 reviews
0 helpful votes
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March 13th, 2017

I cant say enough wonderful things about this site! FANTASTIC prices and selection of clothing!

They make it so easy to specify the type, style, color, size, etc., even the Maker youre looking for and you wont believe the prices! I had paid $25+ at the store for my favorite jeans and found them here for only $7.20 each. I bought 3 pair, in excellent condition and they fit perfectly!

The next time I bought a couple more pair, but unfortunately one pair was too big. NO PROBLEM I emailed them and they emailed me back a return shipping label and THEY even paid the return shipping costs!

I highly recommend this site to everyone before going any place (store/online) for whatever you're looking for.

Thank you SWAP.COM from a truly satisfied and life-long customer!
Judy C.

Thumbnail of user karenb311
Maryland
2 reviews
0 helpful votes
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July 7th, 2017

Swap.com has great items, reasonable prices and great service! It has become my new go-to when I start shopping! Everything you see is what you get, no surprises!
I've just received my first bag to send some items to them!

Thumbnail of user bernied10
Pennsylvania
1 review
1 helpful vote
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October 9th, 2017

Clothes are beautiful. I cant say enough good things about this site. I have now started sending in
My unwanted clothes. Havent been to my local consignment shop in months. No need since this site does it all for me.

Thumbnail of user susanb52
Illinois
1 review
4 helpful votes
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March 3rd, 2014

I had a great experience with Swap.com. I placed an order and received excellent customer service and prompt delivery. Each item was individually packaged and the were in excellent condition. The photos were well taken, showing the exact condition of the items. Thank you again. Sue B. Addison, IL

Thumbnail of user matashaf
Arkansas
1 review
0 helpful votes
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November 13th, 2016

I'm new to swap.com just receive my first items good condition nicely wrapped I love this site. I can shop for my whole family great prices and excellent service. I will be shopping again, I thank God for allowing me to see this site! Keep up the good job.

Thumbnail of user maribellf
California
1 review
3 helpful votes
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December 28th, 2014

First time shopping and ordering from swap.com. Let me tell you, the prices are GREAT! Super afforable! I bought 3 sets of pants with matching shirt for a 2-year old for $22 total! The shopping/searching experience was very user friendly, check out was good, and I got my package fairly quickly without any issues.

I only gave 4 out of 5 stars because the outfits I bought were for my best friend's son. So I did not see how the clothes actually fit him or how good the clothes lasted him. However, I am about to give birth to my son in about a month and best believe that I will return to shop at swap.com for some more clothes for him.

Service
Value
Shipping
Quality
Thumbnail of user addiej6
Alabama
3 reviews
0 helpful votes
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August 9th, 2017

I have just recently staring buying from Swap.com. My second order came today. I am so pleased with Swap.com that in intent to continue to shop with them. The prices are great and all the clothing is in excellent condition

Thumbnail of user lennonc10
Illinois
1 review
2 helpful votes
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January 5th, 2022

DO NOT order from this website! I placed an order on November 29th and my order still says it's "processing." I checked their website and it says that they are currently shipping orders that were placed on 11/30-12/01, yet my order has not changed from processing since the moment I placed it. I've sent at least four emails asking for any updates, starting about a week and a half ago and have heard nothing back. Their customer service number does not work, no one answers. You cannot even contact them, basically. Now, I'm asking for a refund of the $64 I spent here on clothing. No idea if I'll ever even hear anything back.

Tip for consumers:
do not use this site. order somewhere else. seriously.

Products used:
none because i never got any of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshg33
Connecticut
2 reviews
27 helpful votes
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July 14th, 2015

Sent a total of 125 items for selling, 84 of which were rejected on some trumped up charges. I have sold almost 20 items over the past couple of months, netting a total profit of under $15- some of these were nice clothes that I could have easily sold on eBay for 3 times as much even after shipping. The site is fine for buying clothes, but utterly ridiculous for selling.

Thumbnail of user jenniferm224
California
1 review
1 helpful vote
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May 31st, 2016

This place is great for buying used, great quality clothes on a budget. All of the clothes that they sell are accurate to their description. I have been a customer for about 6 months and order from them often. The clothes are shipped fast and the customer service is amazing. Everyone should shop here!

Thumbnail of user marvelj3
GB
2 reviews
1 helpful vote
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January 6th, 2023

Do you know what caught my attention for the first time? These are discounts. Excessive interest causes embarrassment, but desire above all else. Therefore, I found a product that I really need and ordered a jacket. The discount, both for the first order and for a new customer, was not displayed. But the duration of delivery was a considerable time on the way.

Service
Value
Shipping
Thumbnail of user marianr5
Texas
1 review
1 helpful vote
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August 15th, 2015

The products are very nice, no complaints at all. They were all nicely wrapped when I received them and in great condition. The best part of all, not having to bid and wait, and pay large shipping fees. The order arrived very quickly.

Thumbnail of user lelal
Arizona
7 reviews
6 helpful votes
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February 15th, 2016

I have bought clothes from Swap several times and have always got superior service and fast shipping. Clothing has been in excellent condition. Communication was quick with tracking number. Got a Thank You from customer service. This company is a 5 star company.

Thumbnail of user reneee16
Georgia
1 review
1 helpful vote
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March 22nd, 2017

I've ordered from swap.com numerous times for myself and kids and have been pleased every time. The quality of the items is great and the prices can't be beat! Swap.com has spoiled me - I can't hardly bring myself to buy new and pay full price anymore!

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendil4
Georgia
1 review
6 helpful votes
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August 25th, 2018

Don't bother selling on this site. With shipping and additional fees you will get next to nothing for our stuff. It also takes them months to post your items. Sell your stuff for a quarter each at a rummage sale and you will make more money.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Wendi,

We sincerely apologize you have had some frustrations with selling on Swap.com. We are very sorry that our processing time has taken longer than anticipated. We received an increase in sellers who wanted to partner with us, so we closed taking new inbounds on March 30 in order to catch up with our volume. Our current commission model pays on a tiered structure. If you have specific questions regarding your payouts, please don't hesitate to contact us at assistance@swap.com or via phone at 630-296-0146.

Sincerely,
Swap.com

Thumbnail of user sues53
Wisconsin
1 review
11 helpful votes
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March 11th, 2015

Company advertised wrobg size. Ordered 12 mo. But received a 6 mo. - checked website to verify and my item was still advertised as 12 mo. Complained to so called Customer Service, their response

We are very sorry that the item was not as described. Our merchandisers try to be very careful with the categorization, but sometimes mistakes happen.

Also they sent me someone elses items!

Looks like mistakes happen a lot there.

Thumbnail of user maryf126
North Carolina
1 review
0 helpful votes
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August 24th, 2016

I have placed at least six or seven orders and have been very happy with all of them. If I don't like something or it doesn't fit I can send back up to three items at no charge and receive a credit so I can continue shopping. I check the website at least five days out of the week and usually always have items in my cart. I can by quality brands that I wouldn't be able to afford otherwise. Great place to shop and it's a lot of fun too!

Thumbnail of user maryjog
Texas
1 review
17 helpful votes
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July 25th, 2019

I was an initial seller from the beginning and long time supporter. I don't know what happened but over the years their policies have gotten worse and worse and are no longer fair. I had over 350 items (many of them new) and was sent an email that I could sure sell, have them sent back, or they would be donated. The sure sell price averaged. 10 an item (yes= ten cents an item) and to have everything sent back to me was close to $400. I opted to have them donated but they were not- the items are being sold on their site... very disappointing

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello MaryJo,

We sincerely apologize for any frustrations regarding our seller process. Our Terms of Service outlines that:

"If your Item does not sell within 360 days (calculated from the date that the item was listed on the Service), we reserve the right to request that you order the Item back. If we exercise this right and send you such notice, you will have 30 days from the date of our notice to reclaim the Item. You can reclaim your Item by logging into your account and clicking the “Ship Items to Me” link. You will be solely responsible for the shipping costs of any reclaimed Item. Our shipping terms are viewable here: https://support.swap.com/hc/en-us/articles/203331005. IF YOU DO NOT RECLAIM YOUR ITEM WITHIN THIS 30-DAY PERIOD, WE WILL TAKE POSSESSION OF THE ITEM AND WE WILL, WITHOUT FURTHER NOTICE AND IN OUR SOLE DISCRETION, HAVE THE FULL AUTHORITY TO USE, SELL, DONATE TO CHARITY, OR OTHERWISE DISPOSE OF SUCH ITEM WITHOUT ANY FURTHER OBLIGATION, PAYMENT, OR OTHERWISE TO YOU."

The reason for this is so we can move older items through our site, and make room for new inventory coming in.

Sincerely,

Jen - Swap.com

Thumbnail of user vikil4
Illinois
2 reviews
3 helpful votes
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April 11th, 2016

Received my first order and was impressed with the speed in which it was shipped.
Love having only one shipping cost instead of individual shipping costs like on other sites.
Have sent in my first box of items and look forward to experiencing same satisfaction.

Clothing purchased was NWT at excellent prices!

Thumbnail of user aliciah31
Missouri
1 review
13 helpful votes
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March 11th, 2017

The biggest lie, scam joke I ever seen. I sent a full bag of clothes good clothes some were never added and others wasn't good enough. After it took my money for paying for my shipping label or bag, whatever I believe I have made 2.30. And it's been months. Not to mention when I have my mom drop off the bag with ups the charged her 40.00. Scam u would be better off having a garage sale.

Thumbnail of user tiffanyc58
New Mexico
1 review
3 helpful votes
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May 9th, 2017

Everything was great except one pair of pants didn't fit i ordered a ton of stuff though so not mad about it... one thing that does bother me is instead of a refund they gave me store credit. And it bothers me because then even though i can use the money on the site again i will have to pay shipping again so it really isnt a refund its just paying my shipping for a future order :/

Thumbnail of user bernied8
Connecticut
1 review
0 helpful votes
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June 18th, 2017

Everything is easy about this site. From searching to what I'm looking for to the process of purchasing. I used for the first time two weeks ago and so far I have placed five orders. I have been pleasant surprised by the quality of the items I have received and will continue to purchase more. It has really turned me into a shopaholic.

The best part of the site are the photos of merchandise. Clear and precise. Obviously a professional photographer is working behind the scenes. Great job!

Tip for consumers:
I'm hooked on the site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user soniah15
Sonia H.
New Mexico
1 review
19 helpful votes
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August 2nd, 2017

My *****5stars rave towards Swap.com online store! I'm impressed with their thousands of Apparel items for Women. And the plus benefits of Discounts eligibility and Refer family and friends in $20 earnings if they choose to shop to purchase items for themselves. I am 100% satisfied for this thrift-consignment online business with Swap. I'll recommend this site to those I know and encourage anyone else to check this web. Keep up the good business online store operation! Thank you.
Sonia

Thumbnail of user leslieb56
New Jersey
1 review
8 helpful votes
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October 31st, 2015

I loved the concept of this website, however, I was so disappointed. Ordered a Kermit hat for my daughter's Halloween costume. Paid extra to have it in 2 days. According to their website it was never sent but their costumer service said it was lost in transit. They never contacted me until I started to email them in all caps. They are refunding me my money but it would be good if they were on top of their orders. Won't order from swap.com again

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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