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Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user mollym44
Massachusetts
1 review
0 helpful votes
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May 6th, 2017

I shop at swap.com and have found amazing deals. The company is great with customer service and accurate descriptions of the items they sell... I feel good about getting a good deal and getting better quality then i can afford brand new.

Thumbnail of user staceyj7
Illinois
3 reviews
16 helpful votes
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December 5th, 2017

The items I ordered were all in really good shape, I was very impressed with the products. Shipping was fairly quick, I live out in the middle of nowhere, so my order came within a week. Have shared this site with others!

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Stacey,

Thank you for your positive review of your recent shopping experience, and for recommending us to your friends and family! Happy New Year!

Thumbnail of user amt2
Washington
2 reviews
6 helpful votes
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September 21st, 2018

I have had nothing but the most positive of experiences both buying and selling on swap.com. I recommend them all the time without hesitation. They stopped taking inbound shipments from sellers late in the Spring and I was hoping they'd start taking them again soon, but alas, not yet. However throughout it all, I am still seeing great items being added. My items that they have are continuing to be sold and the payments are coming in a timely fashion. It would be lovely if they could update their inbound status to let us know if and when they plan to start taking inbound again. If they aren't I understand and I'd look to send my items elsewhere to be sold or traded.

Thumbnail of user bethl39
New York
1 review
1 helpful vote
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April 18th, 2017

Swap.com is an amazing site. I have tried other consignment sites and this site beats the competition by a mile. The selection, quality and price cannot be beat! I just started a new job and I was able to purchase a new wardrobe for about $75! Shoes included! I would recommend this site to anyone! So long retail shopping and retail pricing. Swap.com is the only place to shop!

Thumbnail of user deannah7
Texas
1 review
1 helpful vote
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April 23rd, 2015

Yes, It is very easy just take a few minutes. Just go to the website, then look at the top of the page where your name and "My Account" appears then click. This will take you to your page where you can set each items with a price but make sure you save it before closing. :)

Thumbnail of user suzannec32
Wisconsin
1 review
0 helpful votes
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October 8th, 2016

I found myself in need of preemie size girl clothes for my granddaughter born 6 weeks early. Most of the stores around me that carry them are very expensive, even consignment or second-hand. My sister mentioned swap.com to me. She said she uses it to buy a lot of clothes for her daughter. I was very impressed with the low prices, and the fact shipping was free was a bonus! I expected to wait a couple weeks for the items to come, but they showed up in about 5 business days, which made me very happy. The clothes were as close to new as gently used can be, and my daughter in law is very happy to have some outfits for our little angel and was happy to know she can get more (and so can I) at such a discount for such nice quality!

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Value
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Quality
Thumbnail of user rivkas1
Nevada
2 reviews
0 helpful votes
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April 21st, 2017

I love that I can find things on Swap.com. I have always hated spending tons of money on lounge and work-out clothes. At Swap, I can buy what I need and not feel guilty about how much I have spent and save the earth a bit more from articles that otherwise would have gone into the garbage.

Thumbnail of user patb69
Pennsylvania
1 review
0 helpful votes
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February 6th, 2016

I work in a non profit preschool program and wanted clothing for our dolls. I ordered doll clothes but they fit too snug and my goal was for the children to get some fine motor work themselves. I googled preemie clothes and found swap.com. What a great site! Prices were low and some of the things were brand new. They came very quickly and the boys and girls were so happy to be able to dress the dolls! Continued success and I will tell everyone about your site!

Thumbnail of user kimb151
New York
4 reviews
11 helpful votes
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November 14th, 2012

Swap.com is a website based on a point scale. 10 points is equal to 1.00. You put a dollar amount on an item and fellow swappers will make you offers in the form of points. You then use your points to buy other items on the site that fellow swappers are offering. You can also have something like a wish list and people who may have something your looking for will contact you to offer you a swap if you have something that they would like and you can do the same. This is a site where money does not come into play it really is an interesting concept and is a great way to recycle items in a throw away world.

Thumbnail of user sarak51
New Jersey
1 review
9 helpful votes
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August 10th, 2016

Never buy from Swap. This is a fraud company. They will send you items different from the description and then when you return it they will take the returns but will issue you refund only in the form of store credit. Beware, they are liars and they have crappy, deceiving and misleading return policy! Buy at your own risk!

Thumbnail of user alitzelh
Luxembourg
7 reviews
18 helpful votes
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October 22nd, 2020

I am super happy every time I shop on Swap.com! Every item I ordered is good quality, trendy and also vintage, but they are priced the same way they would be in a regular, local thrift shop. I have never experienced an easier and better return policy from a store like this, and they have sales regularly. 100% Reccomend!

Thumbnail of user jacklynd1
Texas
1 review
0 helpful votes
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March 19th, 2016

I am so glad I found Swap.com. I'm trying to lose the baby weight and don't want to spend a lot on items while I am between sizes. The selection is great and modestly priced. But best of all the clothing is in great condition and fashionable. I love that I can look great and not empty my wallet.

Thumbnail of user sandrab140
Missouri
1 review
1 helpful vote
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January 5th, 2017

I have only gotten a couple of orders from Swap and they have been great. Nice clean items and a fairly quick delivery. The selections are pretty good. I just can't bring myself to pay the prices of new clothing especially when I can buy the same pieces from Swap at a fraction of the cost. I've found a new favorite clothing website!

Thumbnail of user sandras257
Florida
1 review
15 helpful votes
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April 17th, 2018

I have been sending my stuff in for over a year. 3 boxes a month, all good stuff. I have about 800 items listed. I went to cash in, and my sure sell offer was almost $500.00. The site would not let me cash in for 3 days. As Im trying to cash in each time, anything over $1.00 was dropping to. 10 cents each, my payout now was under $100.00 for almost 800 quality items. I have pictures of the $1.00 offers and how they declined the same day. They did let me cash in on. 10 cent items. Im Thinking of calling the F. C. C.

Thumbnail of user jaimet24
Illinois
1 review
14 helpful votes
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September 18th, 2018

I've had a good experience with Swap, though have had to be very patient for my items to be uploaded and then sold (sometimes up to a year after posting). I was worried when it initially took over three months for them to acknowledge the items I sent, but realize now that they were completed overwhelmed with inbound shipments. I am happily awaiting the day when they accept inbound shipments again.

Thumbnail of user melanieg10
Michigan
1 review
3 helpful votes
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September 12th, 2014

This was my first time shopping at this site and I have to say I was really happy overall. When I received my box I was surprised to see everything was individually packaged. My daughter (who is 1) was super excited to see her first pair of cute PINK winter booties and had me put them on her right away. She also wanted her super cute and super clean warm fuzzy winter coat on as well. I was also super happy with the nursing tops I got. They were also super soft and clean smelling! I also bought a pair of delicious booties for winter... they are perfect... I just have to lose a little in the calf area to be able to wear jeans with them cause they fit me perfectly lol... that is not this sites fault though... just my calves lol. I hope you try this website, the prices are reasonable and the clothes come in perfect condition=)

Thumbnail of user cynthiac112
New Mexico
1 review
8 helpful votes
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April 17th, 2018

I sent in a box of great clothes. Mostly business dresses and sweaters. It took them almost 2 months to process the box and then they rejected 74% of the box. They said the items were worn or stained and that BS. One thing they rejected was a blouse I got from them and never wore. I didn't like the fabric. I guess it was okay to sell to me but not resell. Most of the sweaters I sent were brand new and never worn. I don't think they look at most of the stuff in the box. They just take a few things out and toss the rest. The 7 items they posted they are asking so much money for them they will never sell. I would rather just donate my stuff to Goodwill than them.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Cynthia,

We sincerely apologize you had a recent situation with the inbound box of items you sent to sell on our site. Our processing time is typically 60-90 days. Regarding items that were not accepted, our merchandising team follows a very rigorous 'Acceptance Criteria', which is listed in our "Help" Center. If at any time, you have items that you felt should have been accepted, you may contact us immediately, and our Quality Team can complete a second review of the items. We truly appreciate our partnership with our sellers, and it is in the best interest for both of us that we list any many items as we can. We would like the opportunity to work with you again, and if you decide to give us another try, please feel free to contact us in advance so we can answer any questions

Sincerely,
Swap.com

Thumbnail of user alisonv1
Illinois
1 review
0 helpful votes
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October 5th, 2014

Not sure how I found Swap.com but SO GLAD that I did. They offer great deals and a wide variety of items.

I completed MOST of my Christmas shopping for my grand daughter within 30 minutes of finding the site.

Shipping was very fast! The packaging insured that NOTHING was broken or damaged during transit.

I will definitely recommend Swap.com to everyone I know!

THANKS!

Tip for consumers:
Be sure to browse all categories!

Service
Value
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Quality
Thumbnail of user lindam307
Florida
8 reviews
0 helpful votes
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September 23rd, 2016

I have stopped paying for all the overhead in stores! I shop swap.com because they are quite reasonable with pricing. In this day and age our economy is horrible, our pay isnt so good so to find a place like this I can finally afford to shop again! Linda Mansfield

Thumbnail of user marybetho1
Florida
1 review
1 helpful vote
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April 18th, 2016

I recently ordered and received 3 skorts from the site. They were delivered quickly, well packaged and just as pictured. As I continue my struggle to lose weight, the site is a godsend! I don't have to spend a fortune on clothes and the have them be too big two months down the road (fingers crossed). A very economical way to supplement your wardrobe without emptying your wallet. Will buy from them again without hesitation.

Thumbnail of user eileenb30
Nebraska
1 review
0 helpful votes
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March 7th, 2016

Swap.com is a life saver ( as well as a money saver) for me. It enables me to buy lots of clothes for my grand kids that I wouldn't be able to buy otherwise. The prices are fair and the site gives plenty of options ie: new, like new, good, for the condition of clothing. They have always been prompt with their deliveries, and my son and daughter in law say the clothing is great! So very glad this site is available!

Service
Value
Shipping
Quality
Thumbnail of user adriennek6
Arizona
1 review
0 helpful votes
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January 15th, 2017

I had a very good experience at swap.com. The prices there are unbeatable and my book and movie arrived quickly and in good condition. They even took the time to follow up with me after I received my items. Recommend Swap.com to others if your looking for low prices and quality items.

Thumbnail of user rhondad17
Mississippi
3 reviews
12 helpful votes
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June 17th, 2017

I am very satisfied will the products i have received. On returns and sales. All the questions i had were promptly answered. Refund was quickly made. I WILL keep buying from them. Yours, rhonda dorsey

Thumbnail of user micheleo7
Colorado
1 review
0 helpful votes
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March 19th, 2016

My first order arrived just a few days after I placed the order. Everything was packaged very good, and the items were great. Although one top wasn't quite what I expected in fitting, they refunded my cost for it., I will definitely share them as well as recommend them to my family and friends... as well as keep shopping there myself

Thumbnail of user sj288
New Jersey
1 review
15 helpful votes
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March 14th, 2017

This company is a complete rip off! They take 2-3 months to "process' your box then give you week to ship your items back and supposedly "donates" the rejected items. You and i both know that is lie! Ive used this company for over a year and half and there current business practices are horrible. The commission was reasonable now you better hope you get at least 30% of the sales price. They changed alot. I even went to ship a box at fedex and the lady scanning my items said, yea i use to ship items to them and she says she stopped as well. Its a complete rip off and i think they are not really "donating" anything. Clearly they are now making so much money off of your stuff that they got greedy with there business practices. There are always 'missing boxes" and "donating boxes" Its not worth the effort to even send them items. When they first started it was pretty decent now, they are a complete rip off.

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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