• Swap.com

Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

Rating

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user cosmosl1
Illinois
2 reviews
21 helpful votes
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November 25th, 2019

In 3 months, 4 of my packages were missing through FedEx and swap has done nothing about it. Sad that as a loyal customer I keep coming back and I complained yet swap ignored me. Well I guess I'll take my patronage elsewhere.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello,

We sincerely apologize you've had opportunities in receiving your recent packages at Swap.com. We would really like to understand the details of these orders to look into. I will contact you separately to obtain the details.

Sincerely,

Jen - Swap.com

Thumbnail of user nicoler69
New York
1 review
0 helpful votes
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May 5th, 2016

My first experience with Swap was fantastic! Items came faster then expected, excellent condition, perfect for my 12 year old son who grows quicker then I can shop. Plan on many future transactions! Customer service is amazing! Awesome experience all around! 6 Stars!

Thumbnail of user kathleent14
California
7 reviews
10 helpful votes
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March 16th, 2016

Great quality clothing that is cheap! Love the features you can shop under: size, price, condition, etc... Have been shopping there for awhile and expecting another box soon. Yes, Yes, Yes!: Ready, set, go!

Thumbnail of user judys85
California
1 review
0 helpful votes
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August 23rd, 2016

I used to order from Swap.com. I had mixed opinions of my orders. You can't tell exactly how something will fit or look on you, so you're taking a risk ordering it. My problem is the last few times I've looked at their items online, they have gotten very expensive.

Thumbnail of user barbaraw80
Michigan
1 review
0 helpful votes
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February 25th, 2016

Have had nothing but great buys and great service from swap.com. I would recommend it to anyone who enjoys consignment shopping in general-it makes the whole experience easier than anything else out there.

Thumbnail of user sh11881
New York
1 review
1 helpful vote
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April 2nd, 2016

Incredible prices! Fast shipping! Perfect packaging! The condition of the items were just like brand new! Have recommended this site to many people. Will definitely shop here again! Very happy with my purchase!

Thumbnail of user karens167
Arizona
5 reviews
0 helpful votes
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March 30th, 2017

Very impressed with my first order from swap.com.
Items arrived nicely packaged and all were as described. The values were terrific! I had no need to return anything this time, but the process looks easy.

Thumbnail of user pamelag47
Oregon
11 reviews
33 helpful votes
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March 18th, 2017

You've got to shop at Swap. They have brand name clothing with awesome prices. I've had nothing but positive experiences shopping with them. Easy checkout, fast shipping. So if you like bargains you should check Swap.com out.

Thumbnail of user judyk45
North Carolina
1 review
14 helpful votes
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May 8th, 2017

I found this website by accident but it is now one of my favorites unlike other websites that offer a few things. For around $100, I have purchased over $500 of gently use clothes in great condition for a fraction of the original cost! Brand name like Tony Hawk shorts, Tommy Hilfiger blouse and beautiful men Italian silk shirts. I check the website everyday because Grandchildren grow so fast, you cannot afford to pass up great deals like the ones offered by Swap.com.

Thumbnail of user joannl24
Alabama
1 review
1 helpful vote
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June 5th, 2017

I've only made one purchase but my items arrived in about a week. The condition was far better than I could have imaged. No more sorting through local thrift store, I'm officially hooked. Much easier to find what I'm looking for. Try it you won't be disappointed.

Thumbnail of user lindag196
New York
1 review
0 helpful votes
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May 6th, 2017

Swap.com is awesome. Affordable, good quality clothes-we all get tired of wearing the same things, so why not "swap"? And returns are super easy. I have been using this site for about 2 years, and I have never had a bad experience. Great customer service!

Thumbnail of user carlar30
Tennessee
2 reviews
0 helpful votes
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July 8th, 2017

I am very happy with my purchase from Swap.com. Clothes exactly as shown. Timely shipping. Lots of sales on top of already great prices. This is a great option for those who like second-hand shopping but are unable to leave their home. Will be shopping here regularly.

Thumbnail of user barbh15
New York
1 review
0 helpful votes
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July 7th, 2017

Tons of great choices, expedient delivery, superb return policy. No complaints from me. I've ordered from this company for several years now, and they continually live up to their exceptional customer service guidelines. Keep up the great work everyone! You are all doing a fabulous job and it shows!

Thumbnail of user angelaw1596
Arkansas
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

Been a regular customer for about 5-6 years, I've experienced a few minor problems in the past where they sent children's clothing instead of the adult size that I ordered. Usually bought 40% off so never minded just giving those items to a neice. THIS year my order is all over the place, shipping one item at a time of a 50+item order! Beyond annoying! Bought over a week ago for a birthday present for myself but doesn't look like I'll have the majority of it before next month according to their estimation. (On the FAQ page) Customer service never contacted me back. Besides this I still see the same inventory marked high price for things that have been there for years! Some of the quality of things is good and some you will find out a zipper doesn't work or it's just something way weirder in real life than you saw on the site ie baseball pants not marked as baseball pants but rather in the casual section etc. I don't see myself ever coming back.

Tip for consumers:
Go somewhere else

Products used:
Pants, shoes, shorts, jackets

Service
Value
Shipping
Quality
Thumbnail of user asherh3
New Jersey
1 review
2 helpful votes
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September 28th, 2016

Never heard of these folks, just stumbled on them. Nice concept, wish I would have thought of it. Bought 2 good looking shirts. Seamless purchase. Items better than expected. No negatives to say. Check them out.AH

Thumbnail of user kathyr71
California
1 review
0 helpful votes
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August 20th, 2016

Swap.com is my new addiction. I've purchased and sold (more purchases than selling - don't tell the hubs) and those experiences have been magnificent. This site is truly thrift store pricing for consignment quality wares. Paradise!

Thumbnail of user katherinej7
California
2 reviews
2 helpful votes
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March 31st, 2016

Saw the ad when searching for" cheap, inexpensive clothing" and came across this site. It has cheap prices, well maintained clothing. Clean even though I washed them. Packed *******@and shipped"free" and on time. I will definitely shop at swap.com again..

Thumbnail of user elissas3
Virginia
2 reviews
0 helpful votes
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April 14th, 2016

Swap.com has been the best discovery for me. I've been buying up bunches of baby clothes for my new grandson who grows out of them faster than I can dress him for an incredibly low price with quality items. Everything advertised and pictured on Swap.com has been exactly as described and shown, prices are unbelievable, and all items come packaged individually wrapped and labeled. Highly recommend for all items. My daughter said she wishes she had known about swap.com when she was pregnant, their maternity clothing is all first rate as well. I love going to yard sales and shopping online, and this has combined both, yard sales online. Items were also shipped in a very timely manner.

Thumbnail of user billh146
Arizona
1 review
0 helpful votes
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February 20th, 2017

Great selection of products, reasonable pricing and fast shipping. My shopping was mainly within the men's section. While looking over other sections, the same wide selection appeared available. Could you ask for more?

Thumbnail of user johna32
Ohio
1 review
7 helpful votes
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April 5th, 2011

I joined Swap.com a few days ago, and found out a little too late how their exact methods work, and it's not something in which I feel comfortable participating. I don't like the method they use for acceptance and rejection, because it puts you under the spotlight to get the item out now now now. I mean, I can't make two or three trips to our post office every day. That eats up a lot of fuel. Add in Swap.com's monthly fee, transaction fee and shipping costs, and you're really not saving any money at all!

I can't recommend them as a way to really save money. I'm sure there are much better choices out there.

Thumbnail of user samr199
Texas
78 reviews
47 helpful votes
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December 10th, 2021

I've personally used swap.com numerous times and I have never had any problems with them. They provide amazing second handed clothing and accessories for prices even cheaper than goodwill. Not to mention they ALWAYS have sales and promo codes so you're bound to get clothing for a few dollars each as well as for free shipping. I've found brands such as Juicy Couture, GAP, as well as VS. I especially love how they describe each listing on their website accurately based on the items condition. My only problem would be the fact that trying to search for a specific item as well filter items is kind of annoying, a lot of the time it will return no result.

Products used:
t shirts, jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachaelw17
Texas
1 review
16 helpful votes
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March 21st, 2017

I have a limited clothing budget, and stumbled across swap.com looking for cheaper clothing online. I have only put in two orders, but both arrived within a decent amount of time, about a week plus or minus a day or two, (if you're spoiled by a certain site's prime shipping, the wait is a bummer) and everything was in excellent condition. The photos on the site are accurate, their customer service is prompt and polite, and you can even pay through your Amazon account, huge added bonus! I love them and will continue to shop there.

Thumbnail of user margaretp43
New York
1 review
0 helpful votes
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August 4th, 2016

Swap.Com offers so many great items and guarantee their products if you are not completely satisfied. SO much fun browsing their site for wonderful deals. I highly recommend this company, give them a try, you won't be disappointed.

Thumbnail of user sherryh51
Maryland
1 review
15 helpful votes
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July 29th, 2017

I ordered several summer tops. My order arrived quickly and the tips were lovely. Each was individually packaged just like you are in a retail shop. All were in very good condition. I had to make a return due to side but that's what happens sometimes when yours not trying on. The return process was painless and I've got store credit, which I'll be happy to use. Good deals, good service. Feel free to ship swap.com without worry.

Thumbnail of user jessicaw35
Texas
1 review
1 helpful vote
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September 15th, 2014

Swap.com is Perfect! I hope everyone tries Swap.com. I have had the best experience with great prices, high quality, punctual free shipping, extremely easy selling, and I love the saved searches that sen me emails with items that become available to match! I was looking for unique items and if you don't find them just save your search and if they get not in stock they email you! I would never have attempted to sell anything except swap.com made it so easy I thought OK why not. Then all my items sold and I got money from things I never intended to use again (ie maternity clothes). I cannot express how much I love this site! It is my new favorite site for kids clothes, books, videos, toys, etc."

Service
Value
Shipping
Quality

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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