• Swap.com

Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user kandisb
North Carolina
2 reviews
2 helpful votes
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April 15th, 2016

My Granddaughter takes gymnastics and needed some more leotards. I ordered five and was very pleased with the items I ordered. They were in very good condition and needless to say, my Granddaughter absolutely loved them! Thank You Very Much!

Thumbnail of user lisak60
New York
5 reviews
61 helpful votes
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April 20th, 2015

The only positive thing I can say is the shipping is convienent. I sent Swap.com close to thirty child's clothing items and they only accepted four. The four they did accept were new and one still had tags. The other things sent were in good resale condition but rejected so I paid to ship them back. Since I've been participating@ Parent Connection Swap Meets regularly for the past 5 years I know what will sell and how to price it. So far they sold one pair of leggings I got $2.00 for and they put my other pair "on sale" (unbenounced to me) for $2.50 and sold them. They gave me $0 for that one as their sales price took up all the fees charged. This is a rip off racket for an average seller. Probably great for buyers as they take advantage of the sellers. Beware of the scam!

Thumbnail of user karenj79
Ireland
1 review
1 helpful vote
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May 10th, 2016

Thanks to the low cost yet high quality of clothing I have been able to just about re-vamped my entire wardrobe from swap.com. The clothing are almost new to brand new with the tags still attached. The items that were not new was clean and fresh. The cost is pennies compared to other consignment shops I have done business with in the past.

Thumbnail of user chrisk285
Georgia
1 review
6 helpful votes
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April 23rd, 2018

I sent in a box of items for a refund totaling about $54.00, however, when I received my refund it was for $20.00! I filled out a return slip and now the things I requested to return are removed from my shipment listing, so there is practically NO way I can prove how many items I sent in. They just kept my money! I am so frustrated.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Chris,

We sincerely apologize you have had some frustrations with a recent return. We would be more than happy to investigate this for you. If you can contact our customer service team to provide the specific details, we would be more than happy to take another look at this.

Sincerely,
Swap.com

Thumbnail of user danas22
Tennessee
1 review
4 helpful votes
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April 7th, 2014

I love this site, my first order was impressive the shirts came individually wrap, and they appeared to be new if they weren't they were close to it. I have already bought more stuff, and I find myself on the site at least once a day.

Thumbnail of user johno1475
New York
1 review
2 helpful votes
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December 31st, 2021

Weeks after you pay for items, this company cancels and refunds several items out of your order. Customers are routinely receiving items more than 3 weeks, even more than a month, after they ordered their items-not at all within the advertised time frame at time of purchase - which is illegal. Many items damaged, not as described, and their return system does not work. They do not respond to emails in a reasonable time frame, if at all. What to do? The BBB has no teeth. Report them to the Federal Trade Commission (just google FTC report fraud), the Illinois Attorney General, and file a chargeback with your credit card company. And spread the word.

Tip for consumers:
Know your rights. When you don't get the items you ordered in the advertised time frame, or they cancel items after you paid for them, they don't issue refunds on time, report them to the Federal Trade Commission, the Illinois Attorney General, and tell others about their rights.

Thumbnail of user artinag
Michigan
1 review
0 helpful votes
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March 14th, 2016

I love that I can buy used to new clothes for super affordable prices! The clothes are in great condition and I receive them quickly. I am on a budget too so it's great to get nive clothes for awesome prices. Thanks

Thumbnail of user carolg78
New York
1 review
0 helpful votes
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September 21st, 2016

I loved all my purchases from Swap.com, l purchased all my daughters maternity clothes and they were all high end quality and expensive name brands. I also purchased high end baby clothes for my grandson at a fraction of the price and everyone was in excellent condition. I highly recommend this site to everyone

Thumbnail of user denil1
California
1 review
0 helpful votes
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February 11th, 2016

I love the easy and convenient Amazon checkout. The clothes were nice and individually well packed when they arrived. Even the good condition clothes were nice and looked like had just been washed, barely used. Great variety and filtering options to narrow surch down. Things go on sale often. Yhe best for me is the free shipping that I have been able to use.

Thumbnail of user deniseg74
North Carolina
1 review
0 helpful votes
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May 12th, 2017

I happened to see a suggestion post about Swap.com on Facebook and decided to check them out. I'm very glad I did! I found quite a few plus size tops I wanted and had to narrow my list down to just a couple to see what kind of stuff I would get. I got 2 shirts for me and a polo for my hubby, all brand new with tags, all for under $20. I love how you can really narrow down what you're looking for with the filters. The prices are great, even on brand new stuff and there's a lot to choose from. I also got a brand new pair of capris for under $10! I will definitely be ordering more!

Thumbnail of user heatherb91
Arkansas
1 review
0 helpful votes
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January 21st, 2016

I am addicted to Swap.Com. Seriously. I buy all of my daughter's shoes from their site. ALL OF THEM. They have all come to me in great condition for 3/4 the price I would pay in stores. I also buy a lot of my daughter's books from Swap. Again, they come to me in great condition for a FRACTION of the cost. I wish I could keep this site all to myself, but then I would have no super awesome things to buy! Seriously, go check it out!

Thumbnail of user lashelew
Alabama
1 review
0 helpful votes
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April 1st, 2016

I'm so happy that I came across this website. I just received my order & everything looks new. My order came on time & each item was folded & packed neatly. This will def be my go to website from now on. 5 star

Thumbnail of user heatherb153
New Jersey
1 review
0 helpful votes
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January 27th, 2017

I recently purchased both Victoria Secret, Nike and Justice for my daughter, I was extremely pleased with the quality and packaging. The clothes were in excellent condition and the price was beyond AMAZING! This is a must stop Shop for people looking to save on top Brands! I buy all my workout clothes and most of my daughters clothes on this site! Check it out!

Thumbnail of user melanieg467
Illinois
1 review
5 helpful votes
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June 15th, 2023

Very disappointed. I sent In Clothes before their switch and nothing. No response. No help. It's a scam and I am out the clothes I sent in to sell. I don't know what happened during the switch but the ethical thing to do would be send me my box back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikec280
Texas
1 review
0 helpful votes
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February 22nd, 2017

Easy online ordering and pleasant web experience. Ordering was fast and delivery just as fast. The packaging was tremendous and professionally done. I would recommend swap.com and look forward to ordering from them again. You just don't find online shopping this pleasant and easy anywhere on the web. Thank you for the wonderful experience.

Thumbnail of user dixiec4
South Carolina
1 review
0 helpful votes
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January 5th, 2017

I found swap.com a few months ago. I ordered Dec. 28th. 2016 and just got my package. They shipped fast plus everything in the store looks close to brand new. I love swap.com. Its where I got my sons clothes and toys for his birthday. Its a good place to shop..

Thumbnail of user nicolej57
District of Columbia
3 reviews
26 helpful votes
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August 19th, 2017

As i was browsing the internet to find an online thrift store, i ran into swap.com and gave it a try. I am glad that i did because not only does it save on my work clothes but my outgoing clothes as well and now i am hooked it is well worth it. THANK YOU SWAP.COM for an amazing experience...

Thumbnail of user olgat8
Washington
1 review
1 helpful vote
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August 29th, 2015

Absolutely love this site. Amazing selection of clothes and shoes. Never had any problems with shipping or returns. And as I told them, if it wouldn't be for this service, I don't think I would be able to afford nice clothes for all my kids if I I would have to purchase everything brand new, especially now with my being SHM and only my husband working. You can find even new clothes here for a lot cheaper. And they have A LOT of different brands, too. Super blessed for finding out about this website.

Thumbnail of user dewayneb11
Indiana
1 review
2 helpful votes
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April 5th, 2017

I purchased items from swap.com and was very pleased with the service. I ordered about 40 items for a very reasonable price and shipping was very fast! Like within the same week. I was so pleased with the clothing when the box came that i went on the website and made another purchase of about 40 more items and once again was very pleased! Even my kids were excited about the items I found them on there!

Thumbnail of user fh10
Alabama
1 review
4 helpful votes
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December 2nd, 2013

My order got here really fast, in great packaging and with such a friendly note! I am very impressed with Swap.com. My DVD was in excellent shape, I highly recommend ordering from them:)
FH from Alabama

Thumbnail of user rahidah
North Carolina
1 review
1 helpful vote
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November 14th, 2014

Excellent service and merchandise! Definitely ordering all my little one stuff from Swap.com. Clothes are in EXCELLENT condition, next to brand new. Shipping was super fast, definitely recommending to everyone. Try, try, try, shop, shop, shop, please promise there will be no regrets.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ava240
Nevada
1 review
8 helpful votes
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August 16th, 2017

I used to consign w/Swap but they were too picky. They still apparently have some of my clothes that I sent in over a year ago but hadnt sold much. I also stopped shopping there too but decided to buy a few things for my children a few days ago. As soon as I bought something, the clothes that I had sent in over a year ago miraculously started selling again! A coincidence? Sounds kind of suspicious to me. I wont ever send anything else in bc its a waste of time and money.

Thumbnail of user leec59
California
1 review
1 helpful vote
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May 23rd, 2016

I love that the site is so easy to use, the prices are great and the quality for being pre-owned is really good. I shop for myself and my kids and have yet to be disappointed. I tell everyone I know to check out the site, your bound to find a great deal!

Thumbnail of user susannal4
Wisconsin
1 review
0 helpful votes
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March 23rd, 2017

The coat I ordered came exactly in the color, the size, the style as shown in the picture. It fits great and feels (and smells) like new! The price is unbeatable! The time of delivery could be a little faster, but we live far out in nowhereland, so we are used to late deliveries. I already recommended swap.com after one day!

Thumbnail of user juanitah8
Missouri
1 review
1 helpful vote
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December 25th, 2016

I found this website by accident. Feel in love with it immediately. I have received several orders and the items for the price, AMAZING. I will continue to shop with them. I really don't want to share this site with anyone else because they might order what I wanted. Just kidding. I have shared with my daugher-in-laws. The people who work on this site are making strangers life a little better. They deserve a huge applause and a big Thank you. So Thank you so much. JH

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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