• Swap.com

Swap.com

Write a Review

Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
See all photos
How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user kathyw71
Texas
1 review
0 helpful votes
  • Send Message
August 25th, 2016

My new addiction! I love this website. I've placed 10 orders since finding them and have had zero problems. Everything is always packaged neatly, all the items have been clean and just as described. I can't bring myself to pay full price any more. I don't know how others say this site is fraud cause it's not. Looking forward to placing many more orders with Swap.com

Thumbnail of user jodys27
North Dakota
1 review
0 helpful votes
  • Send Message
June 29th, 2017

None of the clothes I have ever gotten from Swap looks used! I buy mostly skirts, dresses and blouses. It's like shopping at a new store! Everything is clean and very well packaged and it arrives on time. Nothing is misrepresented, always looks just like the pic! There's only been one item I've had a hard time finding, it's kind of vintage, maybe 50 years old. No big deal. I love Swap.com and will continue to shop there!

Thumbnail of user lesap2
Florida
1 review
0 helpful votes
  • Send Message
December 21st, 2016

Very fast shipping, Packaging was very neat and organized. Item's were as described if not better. Clean & neat. I wish I would of known about this site before. Definitely will be using swap.com for future purchases.

Thumbnail of user marinaf7
Texas
1 review
0 helpful votes
  • Send Message
December 9th, 2016

Yes, I am pretty much HOOKED shopping at swap.com! I discovered Swap.com about a month ago and now even my sister shops at Swap! Great prices for all new and gently used clothes, & shipping is always on time or arrives beforehand. I have yet to be disappointed!

Thumbnail of user elizabethl62
Montana
1 review
3 helpful votes
  • Send Message
March 31st, 2016

I've often searched for good cheap clothes on ebay, but Swap.com is much better because it's devoted mostly to clothes and accessories. You can find good long pants, for example, for prices as low as $3 or $4, and most clothing has a 75% to 90% discount off its retail value. If you prefer your clothes new with tags, they also offer those. Shipping is free with your first purchase of $20, and very reasonable thereafter (a flat fee of $4.99 if you have all items shipped in one package). Clothing is clean and folded carefully, then each item is shrink-wrapped.

Thumbnail of user marciar9
California
5 reviews
0 helpful votes
  • Send Message
January 3rd, 2016

I found this site while bedridden. It replaced my beloved trips to consignment shops which I so badly missed. As a mom of 8 my family relies on my ability to find great deals and swap.com has made that possible. Highly recommend!

Thumbnail of user margoth2
New York
1 review
1 helpful vote
  • Send Message
June 5th, 2016

I have been using S. W. A. P. for over six months and have ordered 6 or 7 times. It has become my favorite site for consignment items. All orders have arrived on time, or early, in great shape - items packages in nice plastic bags. The website is HUGE, and I rarely shop it all at one time, but their filters make it easy to narrow your searches. The prices are good to excellent and the variety is fantastic! In the few rare occasions when something needed to be returned, the process was easy and quick. When ever I have contacted the staff, they have always been more than helpful. I highly recommend this site, and I am a very picky shopper.

Thumbnail of user laureenr1
New York
1 review
0 helpful votes
  • Send Message
April 23rd, 2016

At this time I have easily spent $250 on this site. New job, with a more casual work place, plus losing a size... Very easy and AFFORDABLE way to get a new wardrobe. Items are as pictured, brands you know, fast shipping, easy returns. Seriously, just win win win. Can't sing it's praise's loud enough.

Thumbnail of user lindak130
North Carolina
1 review
0 helpful votes
  • Send Message
April 21st, 2017

I wonder how many great deals I've missed out on by not finding Swap.com until now.
There's no telling how much I've wasted on new clothing when so many items, in great shape and looking good as new, were right there on Swap.com. I am really excited with what I've found so far. It's now my favorite website. I'm pleasantly surprised to see how
Reasonable their prices are. Even though it's a consignment store, all the items I've seen are priced extremely low for the brand names & the nearly new condition they are in--much lower than a lot of other consignment shops I've seen. It's a pot of gold.

Thumbnail of user jeanettes14
California
3 reviews
0 helpful votes
  • Send Message
August 30th, 2016

The site has a huge selection of quality clothing at prices the middle class girl can afford. I am on social security and clothing wasnt an option until I found Swap.com. Other than a few items being too large I have had 5 star experience with them.

Thumbnail of user karenh183
California
1 review
0 helpful votes
  • Send Message
December 23rd, 2016

Swap is a wonderful clothing store with prices that cannot be beat, I know, because I always try to find the best prices! I am a stay at home mom with young ones and swap has made buying quality clothing affordable for myself and my kids of which I cannot thank them enough. Their return policy is fantastic which offers no risk in purchasing and their customer service online and by phone is how I wish every company was run! Many times I have emailed or called only to be greeted with kindness and quick response. Swap is an excellent company run by lovely hard working people with excellent quality items and because of this I will always shop here!

Thumbnail of user ariannat2
Texas
1 review
15 helpful votes
  • Send Message
September 6th, 2018

Recently I've been trying a variety of second-hand online sites/shops. Before doing so, I've read all the reviews. Swap was the one I was the most nervous about. I was pleasantly surprised by my experience, however. I just received my items. They were delivered before expected, exactly, or better, than described. I'm not sure if it's "beginner's luck"or maybe after so many negative reviews it is making a turn around. I'm very happy, I will shop from swap again, I will continue to review, bad or good.

Thumbnail of user lizb68
Colorado
1 review
0 helpful votes
  • Send Message
August 7th, 2016

I have nothing but good things to say about swap.com. I've ordered from them twice now... The first was kids toys (great prices and perfect condition) the second were sleepers for my nephew. All were exactly what he needed except for one... I requested a refund for the one bc of it being fleece (too hot for summer) swap.com was very prompt in getting me a refund! No questions asked. I can't wait until I need more clothes. Swap.com will be the first place I check!

Thumbnail of user cindys88
Ohio
1 review
1 helpful vote
  • Send Message
June 16th, 2016

I haven't purchased clothes from anywhere else since I discovered this site! Their prices are low, and the clothing is exactly as they describe. I break into my "happy dance" every time my package arrives!

Thumbnail of user amazinga
Missouri
1 review
0 helpful votes
  • Send Message
August 15th, 2016

My son is 9 and has been going into a new size every season. I only buy his clothes every season from this site now. I have made several orders. Everything came in less than a week! Every item was exactly as represented on the website. Shipping was free and extremely fairly priced.

Thumbnail of user heidik23
Illinois
2 reviews
0 helpful votes
  • Send Message
August 4th, 2016

I don't remember where I heard about swap.com but I'm thrilled that I did, being in the process of some major weight loss it's wonderful to have someplace to buy nice but inexpensive clothes and I go down in size, sure beats trying to have things altered or doing it myself when I find a minute or two. Everything I have bought has been clean in good repair and looking fairly newsy I can even wear these items to work

Thumbnail of user lauriep33
Louisiana
4 reviews
44 helpful votes
  • Send Message
May 28th, 2017

I am disabled. Swap is the only company that has been kind enough to mail me a return label as i can't print from home and to order a ride to the library is very expensive for wheelchairs. There clothes have been awesome. Most are cheaper than Goodwill. I am faithfully a new customer with four orders under my belt. I recommend 100 percent to anyone. They have tons of selection in all sizes. I will be a life customer!

Thumbnail of user carolineh74
Florida
1 review
25 helpful votes
  • Send Message
August 3rd, 2018

I used to shop here and pray that the item would fit. Finally, I just gave up. I contacted customer service and asked them why they don't provide proper sizes/dimensions. She told me it does have the size listed S, M, L, XL. This is what I consider a novice comment. Do they not know that a small by one designer is not the same as another. I need to know the waist, bust, length etc... "in inches." I was told I could send it back if it doesn't fit. What a pain in the &$$. I buy elsewhere now!

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Caroline,

We sincerely apologize you had a recent experience that did not meet your needs. We appreciate your feedback regarding more details on product dimensions, and we continue to have discussions on how we can enhance this level of detail. Currently, if we need to find the dimensions of a certain brand, we can google that brand for their sizing details and this will provide us a better way to guide you. I apologize if our customer service did not suggest that or provide you with that assistance.
We truly appreciate your feedback and business, and hope you will give us another try.

Sincerely,
Swap.com

Thumbnail of user heidib15
Illinois
1 review
16 helpful votes
  • Send Message
November 2nd, 2015

These guys are a joke! I sent a box of barely worn clothes, freshly laundered, no stains, etc. Several items were rejected, let's see if I get them back, and EVERY item accepted was listed in fair condition (again most items were worn once or twice). I wish I had done more research before I sent in my box better off having your own yard sale!

Thumbnail of user gwendolynh2
South Dakota
1 review
4 helpful votes
  • Send Message
January 16th, 2015

I've ordered several times from swap.com and was pleased with the quality of clothes. I am on a fixed income and this site has been a tremendous help with purchasing clothes for my grandchildren/great-grandchildren. They grow so fast it's not worth it to be constantly buying new clothes at the outrageous prices! I highly recommend swap.com.

Thumbnail of user genevap
Illinois
2 reviews
6 helpful votes
  • Send Message
May 23rd, 2015

I don't know what this company is like when it comes to selling or swapping but I am content to buy from them. Needed some clothes for 2 young girls in our church and didn't have much time or money to spend. Found swap.com and could not have been more pleased with the results I received! Ordered several pieces and the package was shipped within 2 days just like they said. I received the package in plenty of time to do any altering so it could be ready for them when they needed it. Could not believe the prices. So cheap! Am recommending this site to others!

Thumbnail of user triciac12
Connecticut
1 review
0 helpful votes
  • Send Message
September 8th, 2016

I have purchased from Swap.com a few times and absolutely loved it! Everything was exactly as described and customer service was incredibly helpful about a return item. I would recommend to all of my friends and family and will definitely be purchasing again in the future! Thanks Swap!

Thumbnail of user sandil10
California
1 review
2 helpful votes
  • Send Message
April 25th, 2017

I enjoy shopping with swap.com, and recently an even greater appreciation when realizing how easy they make the return process if something doesn't fit or you don't like it. Now that's customer service! I will continue to shop at swap.com and I encourage others to check it out.

Thumbnail of user lindas283
Pennsylvania
1 review
1 helpful vote
  • Send Message
June 2nd, 2016

I found this site just browsing around one night and it is awesome. Designer clothes for next to nothing. They arrive quickly and are in A1 condition. Not one tear or stain or any imperfection. I have purchased over 30 shirts and blouses and a couple of scrub tops and with my last purchase the total is less than 150.00. Even thrift stores cannot beat their prices or the high quality. I have told everyone I know. Buying top of the line clothes for next to nothing in my pj's at home, it doesn't get better than this.

Thumbnail of user analiaj
California
1 review
3 helpful votes
  • Send Message
August 15th, 2016

Many times the items are not described correctly and that is very frustrating. I bought a cardigan, that when I opened it, was actually a sweater with the buttons sewn on. Also some pants for my son said size 12 and when i've got them where size 12 Husky, way too big for him. Later a bought a skirt described as 27 inch length, when I opened it was 22 inches.
If they described the item incorrectly, they will give you a full refund of the item but a partial refund in shipping, which I find unfair, since you paid full price for shipping and is not your fault they sent an incorrect item.
I'm not buying again from them. I'll stick to thredup.com, never had a problem with them.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

How do I know I can trust these reviews about Swap.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Swap.com?