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Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user debm47
California
1 review
6 helpful votes
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September 21st, 2017

Swap was good when I first started using them a year ago. They have changed the conditions for sellers and it's a rip off. You can no longer price your own items. My last box arrived in May (tracking proves it), but yet it was processed on September 21st. So, even though my box got there before the new rules in July, they still put my box under the new rules because they processed in Sept. This is very shady to me. Will not use them again and will let all my friends lbow as well.

Thumbnail of user reginas122
Regina S.
Italy
1 review
82 helpful votes
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February 12th, 2019

Buyer beware! Multiple items in different sizes can be bundled and are only labeled as one size. Return policy is crap, as you are out at least 50% of your shipping costs. Talking to customer service is useless, they could care less and come off as very hostile. I messaged customer support and spoke to representative Bria McCallum who was very unfriendly and only put the seller first when it was their and swap.com's mistake. Never again!

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Regina,

We sincerely apologize the service you've received has not met your expectations. We strive to provide outstanding customer service, so I am very sorry to hear you received service that was less than acceptable. I will reach out to you directly to better understand the customer service situation, as it is important for my team to learn from specific feedback. We strive to provide outstanding service, so your specific feedback would be much appreciated.

Sincerely,

Jen - Swap.com

Thumbnail of user avivah
New York
1 review
1 helpful vote
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December 29th, 2015

So I see there a lot of negative reviews, so I just want to weigh in with my honest review of the services I received. I only made a purchase so far, but items were in fantastic shape and the price was amazing. I got 3 little people sets and a costume for my toddler for 30 dollars. Will certainly use site again...

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Value
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Quality
Thumbnail of user lanat5
Colorado
1 review
18 helpful votes
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August 10th, 2015

I didn't expect to make even $20 from selling, but I expected a little money. As other reviewers stated after all the fees I ended up making 0. Their fees added to over $20. There's a $8.90 fee to ship, then $8 invoice fee plus a percent of what you sell. I literally got an email from swap stating 0 dollars was deposited in my Paypal. Acct. The bad news is i had another box on the way and know I am getting screwed on that too.

Thumbnail of user susank133
Kentucky
2 reviews
1 helpful vote
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May 15th, 2017

I haven't worn dresses in years and decided I wanted to again but didn't want to pay a lot but still want a current fashion look. I found three on Swap.com that fit the bill. They were in great shape, clean and packed very nicely. My granddaughter loved all of them, too! And yes, I will tell all of my friends and shop them again. I'm even thinking I want to sell some of my clothing on their site!

Thumbnail of user jennyg47
Colorado
1 review
9 helpful votes
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December 1st, 2017

I began using swap regularly 3 years ago as both a buyer and a seller.
In the beginning you could send in outgrown clothes and pretty much break even buying the next size. Now the prices are so high it isn't worth even browsing. The items being sold are 2x brand new retail in most cases. Why would I pay in store pricing for a used item?
The actual swap feature has also been removed.
The higher prices and new compensation for sellers makes it only a good deal for Swap. I also saw my items being sold by swap.
My last few orders I received items that were not at all as described. Wrong sizes, trashed condition, even giant holes in an item I bought as a gift.
Swap offered no help.
I won't sell or buy from them ever again.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Jenny,

Thank you for your review of your shopping experience. If you believe an item's pricing should be different, please, sent the item number to assistance@swap.com and we will review the item for you. To complete a return for any item, go to swap.com/rma and enter your order number. You will be refunded for any damaged or incorrectly described items back to your original form of payment, and we will look into training opportunities for the individual who categorized your purchased items.
If you need any further assistance, please, reach out to assistance@swap.com.

Thank you for shopping with us!

Thumbnail of user sophies9
New Mexico
2 reviews
6 helpful votes
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September 23rd, 2018

I have been a customer of Swap.com for 6 years. It used to be an outstanding business run by helpful, kind people. Things have changed. Customer Service is rude and unhelpful. Items are not correctly described and are often in very bad shape. They say they have a "no hassle guarantee" but that is a lie since they won't refund your payment when items are returned. The items were so badly worn that I would've been embarrassed donating then to Salvation Army. Customer service as insult to injury. The agent I've dealt with is Phillip and he is rude and snarky. I would just avoid this company entirely. They are dishonest and have no desire to make their customers content.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Sophie,

We apologize for any recent poor experience you had in working with our customer service team. If you have specific examples you would like to share regarding the type of service you received, I would greatly appreciate it. We do not have a Phillip, however I would like to understand the concerns so I may address them with my team.

Regarding our return policy, we provide store credit or credit back to the original form or payment based on the reason for returns. Our return policy is displayed via a link for each item you add to our cart, and the return policy is also in our "Help" center as well.

We would like to better understand your concerns so we may rectify them for you. You can reach our customer service at assistance@swap.com or 630-296-0146.

Sincerely,
Swap.com

Thumbnail of user amieh1
Missouri
1 review
4 helpful votes
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March 1st, 2015

So at some point maybe I'm not saving any money because I'm find so many cool items on this site but that's okay! I have ordered from swap.com several times in the past year and the complaint I did have was handled more than fairly. No company is perfect. I was sad to see so many poor reviews on this site which is why i had to add mine. I've never even heard of sitejabber lol Just like with ebay or amazon or any other e-commerce site, always contact customer service first before complaining. Swap.com is an honest company with great quality items that helps mom's like me on a budget or just bargain hunters! I have purchased a few dozen books, clothing, puzzles, craft items and will continue to purchase in the future. I use to be an avid ebayer but I look on swap.com first.

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Quality
Thumbnail of user allir5
Kansas
1 review
13 helpful votes
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June 21st, 2016

They have just changed their return policy, there is no more full refund if not satisfied, now depending on the reason why you're returning they can choose to give you store credit or money back. They apparently changed this policy in April, I just found out tonight and just filed a complaint with the BBB since I was not alerted in any way of this new policy change, and from what I read on BBB apparently no one else did. Shame on Swap for sneaking this new return policy unto customers. It makes no sense! Sizing varies greatly from brand to brand... Complete nonsense. Specially since they don't even list measurements.

Thumbnail of user robins160
Arizona
1 review
0 helpful votes
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January 14th, 2017

I ordered three blouses, and to my surprise they were exactly as pictured. Shipping was a little slow compared to amazon but still arrived within a week. The fact that I could pay thru amazon, a trusted site for me was what allowed me the piece of mind to give this company a try. Great experience overall, I would recommend you give this a try.

Thumbnail of user barbaras192
New York
1 review
0 helpful votes
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January 24th, 2017

I am so glad I found Swap. Grand kids grow so fast it's silly to buy expensive cloths that they can only wear for a short time.
As for me I like to change out my closet from time to time and have found nice things by shopping Swap. They also give you postage paid on returns. That is a great feature. I like it!

Thumbnail of user marilynd26
Illinois
2 reviews
3 helpful votes
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April 22nd, 2017

I am in the HR/Recruitment field and I have a lot of new grads starting their careers, that don't have the wardrobe for a professional environment, Swap.Com is my go to recommendation. I have ordered for myself several time and yes I was leery at first thinking the clothes would be just gross, however everything is packaged well, clean and in good nick. Swap.com is the best site ever for adding to your wardrobe without breaking the bank, they have such a wide selection, that anyone will find something to suit, from the trendy to the conservative to the bohemian left of centre things I like. I urge every to check them out, and they are so reasonable compared to other online consignment sites, my last purchase was 7 shirts for less than $40!

Thumbnail of user maryj464
Indiana
1 review
14 helpful votes
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September 2nd, 2017

Swap.com offers the best in on-line shopping for me. User friendly, always quick delivery and an easy return policy for the items that don't fit or just wasn't what I wanted! This is a great alternative to NOT going out and trying on clothes in stuffy dressing rooms or having to interact with store personnel, shoulder to shoulder clothes racks, and other harried shoppers. I love it! (As I sit in my p. J.'s with a cup of hot coffee)

Thumbnail of user shaunies
New Hampshire
1 review
16 helpful votes
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July 10th, 2019

The prices for the most part are great esp when sales are happening. There are some over priced items though. It would help alot of they added more description to there items, measurements, cut of jeans ect. Checking out can be a pain because if someone bought something in your cart then you need to wait 15 min to try to check out again and sometimes the item that was 'bought' will actually still be available, probably because someone tried checking out at he same time and its like a race who can buy it first. I paid extra for expedited shipping and it still has been over a week even with fedex. The first time i ordered i had free shipping but it took almost 2 weeks. I will keep using the site though because of sales, codes, and you can get many items for a good price. I just bought 11 pieces mostly jeans for $40

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Shaunie,

Thank you for your review. We appreciate the feedback regarding descriptions and measurements, we are always looking for ways to add additional meaning content where we can. This is something we will always continue to focus to improve upon.

We apologize you have experienced long shipping times. We will review the details and look to see where we can continue to make improvements.

Thank you for continuing to shop on Swap.com, we appreciate your partnership!

Sincerely,

Jen - Swap.com

Thumbnail of user nates14
Colorado
3 reviews
1 helpful vote
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November 8th, 2016

Swap.com is a tops in my book. All I have bought form them has been in new to like new condition. Fast inexpencive shipping and you can't beat there prices anywhere. Your next clothing need go to swap. Com. You will be glad you did. A+++++

Thumbnail of user jennifero50
New Jersey
1 review
0 helpful votes
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April 9th, 2017

I am so happy with my purchase from swap.com! Not only was i able to find multiple dresses, swimsuits, shoes, and matching outfits for my toddler girls, but i also was able to find brand new room decor for less than a quarter of the price if i had bought new from a big chain retailer. My girls room is precious with giant tree and flower decals, and closet full of pretty like new dresses thanks to swap! AND the best thing was the price! Package came right to my door! So convenient thanks again :)

Thumbnail of user tcc5
Ohio
1 review
0 helpful votes
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February 4th, 2016

As a grandma of 7, I am always searching for good deals on clothing for my babies. I have always been pleased with my purchases at swap.com. This is my favorite site to stock up on whatever we need to keep my growing herd in nice clothing at a reasonable cost. Love the free shipping and the sales.

Thumbnail of user davidw380
Georgia
1 review
0 helpful votes
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September 6th, 2016

This has to be one of the best ideas ever. I get to buy slightly used to new clothing at a fraction of the cost. I can view from the comfort of my home and shipping has always been on time. I buy stuff on the sight almost monthly. I can't say enough good things about Swap.com. For a dad on a budget, it works out great.

Thumbnail of user vernettev
Saint Lucia
1 review
1 helpful vote
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May 21st, 2017

I wanted some maternity outfits for work and some casuals. It was an unexpected pregnancy and we were not ready to take on huge expenses however in searching the various sites I realized that it would cost me much more than I could afford. Then I went to swap. Com and read the reviews and decided to take a chance even though the items were not new. I only purchased those items"in good condition" I am satisfied with the all the 11 pieces that I bought for the price that I paid. I would recommend to anyone who wants to save on costs.

Thumbnail of user amyd87
Illinois
1 review
1 helpful vote
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April 16th, 2017

I have gotten great clothes at greatly reduced prices here and the quality control and returns policy is an added security. It's like a consignment store online with a great curator assessing quality and sorting items for you. I love swap!

Thumbnail of user tricias6
District of Columbia
1 review
4 helpful votes
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September 27th, 2014

My first and evidently my LAST order with swap.com. Ordered 4 pairs of jeans for my toddler... received email saying that they were DELIVERED, but that was a week ago and still have yet to see any jeans. Scam!

Tip for consumers:
I contacted customer service and they issued me a refund right away. I'm happy with how they handled this after all.

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Thumbnail of user michellet32
Swap C. – Swap.com Rep

Tricia,
I am so sorry to that you have not received your order yet! That should not happen. Please understand that once your order leaves our facility we have very little control over the UPS delivery process. We are happy to process a full refund and even provide free shipping on your next order. We are here to help and want to make this right. I have responded to your support ticket as well. Please feel free to reach out to me anytime if you have any questions about our service.
Many thanks,

Matt F.
Manager, Customer Interaction Team
matt@swap.com

Thumbnail of user cathyl43
Virginia
1 review
2 helpful votes
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October 20th, 2016

I have been shopping at swap.com for awhile now. I love the clothes and if they don't fit I have easily returned them. They make it all so easy! Everything I had received has been in excellent shape or new! I check this site at least once a week and love when people complement what I am wearing and I can tell them how much I payed for it.

Thumbnail of user davidg147
Louisiana
1 review
10 helpful votes
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April 7th, 2015

For a site whose main selling point is the centralized grading of items, they do a fairly poor job of it. My first purchase of a 'good condition' item arrived incomplete, missing perhaps the most obvious items to check for. This was not mentioned in the description, and the photos provided (of the closed box) weren't nearly enough to determine that myself. As-is, what I did receive is worth the price I paid (barely), and I surely don't want to waste my life returning it to the post office, but I will likely never shop there again.

Tip for consumers:
I recommend not buying sets of items with many pieces. Sticking to large, single items may be safer.

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Thumbnail of user crystals13
Maryland
2 reviews
3 helpful votes
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November 30th, 2014

Ive bought several items off swap.com. I usually shop at thredup.com but the deals are so much better at swap. I ordered 2 pair of shoes for my son and I got a surprise with my order... they sent me a clean out bag for free... so im gonna give them a try on the selling. The only thing that makes it more difficult is thred up goes through the post office so the mailman takes my clean out bags... vs swap I have to take it to ups or drop of location. Also thred up takes about 8 days or so to deliver vs swap ships the very next business day!

Tip for consumers:
I paid 12 dollars for the boots and 12 for the sneakers. both are great!

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Thumbnail of user dianel29
Illinois
1 review
2 helpful votes
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July 8th, 2015

I recently found this site. Having lost weight recently I needed new clothes. This site was a life saver.
They have a great selection, the clothes are like new and they deliver very fast.
The Clothes are brand name. Anything from old navy, gap, to joe's jeans, armani.
The prices are the best you can find of sites like these.
They also will take back what doesn't work or fit.
Swap has become one of my favorite sites.

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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