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Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user amorettet
Connecticut
1 review
0 helpful votes
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July 1st, 2017

Swap.com gives me every choice imaginable! It's so convenient to shop from home and find all my clothing needs from pajamas to designer outfits for special occasions! Free shipping on returns means that you are never stuck with something that isn't perfect for you! And the prices are amazing! Thank you Swap.com!

Thumbnail of user ludmilas
Massachusetts
2 reviews
2 helpful votes
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March 29th, 2016

Is the best Site and I love all the clothes I bought so far at very good prices. I am home mom and I do not have time to go shopping so Swap.com makes my life easier. I just Love it... and shipping is pretty quick also.
Thank you Swap.com :)

Thumbnail of user felicea2
Georgia
1 review
2 helpful votes
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August 1st, 2014

I just recently purchased a few items for my 3 year old Granddaughter for her birthday with Swap.com. I chose some gently used pink snow boots and a new pink snow bib and jacket set. When I first place my order I received an email 24 hours later stating there would be a delay in my shipment. I was little concerned because I wanted to make sure that I received them before my flight to visit my granddaughter. The customer service rep reassured that I would receive them in time. Once I received the items I was overjoyed at how nice they were. The snow suit still had tags and the snow boots even though they were used they did not look like at all. I am extremely pleased with my order and would definitely order from them again.

Felice
Decatur, Ga

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Felice, we are so thrilled you were happy with your first purchase with us. We hope your granddaughter loved them, too! Thanks for being a fantastic customer!

Thumbnail of user kathyw36
Virginia
1 review
3 helpful votes
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October 5th, 2015

Just ordered for the first time from this site and it went great. I ordered some flare jeans for my daughter and they arrived quickly, were in great condition and smelled freshly laundered. I will order from here again and begin to sell here as well.

Service
Value
Shipping
Quality
Thumbnail of user debbiew81
Illinois
1 review
0 helpful votes
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October 12th, 2016

I order 4 items from Swap for the first time. Each item was exactly how they were shown in the photos and condition. I am very impressed with Swap. I have told friends and family about the success I have had. Keep up the great swapping.

Thumbnail of user lauram289
Colorado
1 review
0 helpful votes
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August 7th, 2017

I just got my second order from Swap.com and I was blown away! Such great goodies and I got an awesome deal! Plus they sent me a code for $10 off my next order with NO minimum purchase! I am off to order more fun stuff!

Thumbnail of user tinaw98
Georgia
1 review
1 helpful vote
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August 10th, 2017

I have been using swap.com for about a year now, primarily for baby clothes. I have never been disappointed. The quality of my purchases have amazed me. The prices are great. The selection is never-ending. The website is set up so you can filter down to the last possibility. I highly recommend swap.com.

Thumbnail of user jaya87
North Carolina
1 review
0 helpful votes
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November 6th, 2016

My goodness I love... I mean looovvveee this site. I'm a mother to a beautiful boy. I was worried about finding nice clothes for him. This site gives me the opportunity to dress him so nice without paying an arm and a leg. I ALWAYS get compliments. I dress him in Ralph Lauren button up shirts and pants because of this site. Thank you so much. I'm actually addicted now. Need rehab lol.

Thumbnail of user timc118
Pennsylvania
1 review
0 helpful votes
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June 6th, 2017

I bought my son clothing that goes in major stores for 50 bucks. I got it on SWAP for 10 bucks. The clothing arrived in 5 days and was in great condition. There site was easy to use and there was no shipping fee. I will never get my sons' clothing from any where else.

Thumbnail of user julief58
New York
1 review
0 helpful votes
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April 15th, 2016

I have been satisfied with every one of my purchases. I love buying items for my grandbabies here. The items always surpass my expectations and are in excellent condition, like new. Great place to get high end items for a low price.

Thumbnail of user tayloro6
Michigan
1 review
0 helpful votes
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January 18th, 2021

I was looking for animal hats for my son and found so many that I was looking for! Love them all and for the price I was more then satisfied. The ONLY reason I did 4 out of 5 is because all the sizes were not what they should have been but I still love them all. Highly recommend to anyone and will buy from swap.com again! Glad I came across the website. Shipping was even fast and free!

Thumbnail of user lindag153
Washington
1 review
0 helpful votes
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September 13th, 2016

I have been using the swap.com site for quite a while now. There is a great selection of items, sizes and prices. They have items for women, kids, and men... they also carry toys, books, movies and more. I sent in items in to sell and have done pretty well. I have been happy with most of the items I've bought, but if there is any dissatisfaction, they are quick to take care of the problem. Shipping is quick and easy. I recommend it highly!

Thumbnail of user colleent18
Missouri
1 review
0 helpful votes
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January 16th, 2017

Swap.com is one the best sites around. I truly had a great experience from start to finish. I look over the site every day to see what I can't live without! I highly, highly recommend them. And I am not a paid spokesperson!

Thumbnail of user amandae55
New York
1 review
20 helpful votes
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July 10th, 2017

It seems like a good site for buyers but a total rip off for sellers. They don't seem to know anything about clothes. One shirt I sent in was put on the mannequin backwards, one dress was only half on the mannequin. All of the clothes I sent were a size small but some were listed as large or extra large. I sent in about $300 worth of clothes and I made $1.60 after fees and everything. You will most likely lose money after paying their shipping fees.

Thumbnail of user ranitat
Kentucky
1 review
0 helpful votes
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September 13th, 2016

I love this website consignment store. I've ordered so many pretty blouses, shirts, and sweaters from swap.com. My orders have always arrived very fast, and when I have had to return something, they make it so easy, and with no hassle! Love, love, love this online store! :)

Thumbnail of user kennarp
New York
1 review
2 helpful votes
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November 8th, 2023

My account was transferred from T D Ameritrade on Monday. It was down all day Monday and partial days on Tuesday and Wednesday. An online service needs to be there 100% of the time so I close the account.

Service
Value
Quality
Thumbnail of user robinm60
California
2 reviews
17 helpful votes
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August 10th, 2015

I find lots of great deals on here and never disappointed when it comes to what I receive. You can't beat the free shipping when you spend over $50... now for the selling part... I'm a little disappointed. It took about 2 months before my items were ready to be priced. I was reimbursed for the shipping fees for sending my clothes because of the delay. However, many of the clothes that were deemed not "sellable" were in good condition when I sent them. They all had a similar black mark on them. I know that I would've never sent in the clothes in the condition that they were returned to me. Even so, about 75% of my clothes were accepted but only about 10% have sold. They are slowly selling.

Thumbnail of user lizag6
New York
1 review
0 helpful votes
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March 28th, 2017

I've sold and bought through SWAP.com and it has been great! So easy to send in items to consign with their prepaid labels. Items have sold well and much more quickly than I expected. All items that I've purchased have been exactly as described; they arrived quickly and I've thoroughly enjoyed the vast selection. Overall rating 5-STARS PLUS!

Thumbnail of user kathrynnt
California
1 review
1 helpful vote
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December 31st, 2015

Swap is my new favorite place to shop! Lauren has to be the best customer service manager ever! This is the only place that I will buy my clothes from now on. Thank you ever so much Lauren and Swap.com!

Thumbnail of user dezinat
Illinois
1 review
3 helpful votes
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September 4th, 2017

Everything that I have purchased has surprised me by being even nicer than the pictures could show. I shopped the first time for clothes for me and this time a load for my granddaughter. Definitely will be a frequent shopper.

Thumbnail of user tammyh81
South Carolina
1 review
10 helpful votes
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November 19th, 2017

This greedy company has gone down hill fast! DO NOT send items to them to sell! You will be soooo very disappointed! You are charged $11.90 and up per box to ship, $10 surcharge per box and they offer you 10 cents per item to sure sell. The only one making money is swap! This is a scam! Beware!

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Tammy!

Thank you for your review and your feedback. You can use the filtering options on Swap.com to view any items between specific price ranges, along with filtering by brand, size, and other categories. Please, visit the Swap.com webpage for daily promotions and flash sales, as well as check your email for special promotions.

We apologize for the inbound processing delay: we are quickly catching up with our inbound processing time after hiring more team members. If some of your items have not yet been priced, please, email assistance@swap.com and we will price those for you immediately.

We look forward to hearing from you!

Thumbnail of user kathleenl122
Maine
1 review
4 helpful votes
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June 20th, 2018

My granddaughter and I shopped on Swap.com for her to wear to camp this summer. She is 9 and enjoyed filling the cart. The order was around 85.00 for 26 items. I placed it through my Pay Pal account. 2 days later I received an email saying Pay Pal had a problem. I had just used Pay Pay for a purchase the prior week and it went through fine.

Of course all of the items she chose did not remain in the shopping cart so we started the process again. I placed the order and tried to use my debit card and that did not work so I called customer service and she said she could see the items in my cart but could not place my order over the phone. Since the cart was empty I was not going to go through choosing items again. I told her I had been a customer for way over 5 years. That did not seem to matter to her. I will never shop there again.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Kathleen,

We sincerely apologize you had a recent unsatisfying customer service experience. We take great pride in our service so this is not acceptable. If you have specifics you would like to share, please contact Customer Service and ask for the Director or Customer Service. I welcome feedback to allow us to continue to grow.

Sincerely,
Swap.com

Thumbnail of user lorryl8
New Hampshire
1 review
56 helpful votes
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June 19th, 2020

People who shop thrift stores usually do because they have very little money. Having to spend $60 for free shipping seems way to much for a thrift store. Even Walmart doesnt charge that much on new items for shipping. Maybe this store just uses the word thrifty because the stuffs used?

Thumbnail of user jessicah102
Tennessee
1 review
1 helpful vote
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February 8th, 2016

I have loved the outfits we have bought so far. They have been in great condition. However, if you search for 6 month clothes, pay attention to the descriptions once you select an item. 6 months can mean both 3-6 month and 6-9 month. I bought 3 dresses thinking they would all be 3-6 minth, but 2 were not. One was 6-9 month and the other 6-12 month.

Thumbnail of user haleym163
North Carolina
1 review
1 helpful vote
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March 18th, 2022

I ordered from swap.com a few years ago for my daughter, Great experience. I ordered recently for my husband (a bunch of Ralph Lauren polos), I usually check reviews BEFORE ordering but due to my great experience before, I didn't check until sometime after I had already placed my order. Whew, All of these bad reviews had me nervous! I ordered on 3. 4. 22 and received my order on 3. 18. 22, The site says they're experiencing shipping delays so I honestly wasn't even expecting it to be just 2 weeks. Now about the items, Every single shirt is in PERFECT condition and saved me tons of money! Especially with the 40% off referral! Both times I have received all of my items (in amazing condition) and in a timely manner! I would definitely shop swap.com over and over again! Not a fake review lol!

Products used:
Shirts

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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