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Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user cynthiab92
Florida
1 review
0 helpful votes
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May 2nd, 2017

Swap.com is a place I visit often to "windowshop." I like the prices, variety, free returns, & courteous cust svc. When I decide to purchase, I know the items will arrive fast & carefully packed. If I don't like something for any reason, I simply repack it in the bags it came in (or anything that works) & drop it in the FedEx box next to my grocery store. I like receiving store credit for my returns because then I have a little incentive to purchase something else, but other options are available. I can't afford retail prices for my favorite brands, so Swap.com is the best place to find them at seriously reduced cost. And everything is perfectly clean + in fine condition, often new with tags. Lately I've been receiving compliments on the cute clothes I wear, probably my best reason for shopping at Swap.com.

Tip for consumers:
checking the suggestions at page botttems of items I'm looking closely at; using filters in left margin

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendam122
California
1 review
0 helpful votes
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January 15th, 2017

My nearest clothing store is 30 min away, so this allows me to show anywhere at anytime. My favorite thing is that I can shop for my grandkids and have it shipped directly to them. I do this several times a year. I get so excited when the box comes and try everything on right away. What doesn't fit, goes right back in the box. I go online and select the items in my order than I'm returning and I select store credit so I don't get charged shipping and get full credit for what I paid. I print the return label and it's off in the mail. In about 10 days, I get an email my credit is on my account and I'm ready to shop again. It's a wonderful service and I've received some great clothes.

Thumbnail of user thriftyt1
Massachusetts
1 review
21 helpful votes
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October 17th, 2019

Swap used to be a good place for thrifters who knew what they were doing to sell their stuff. But they just keep taking more and more away from sellers and driving us away and to other venues. If you send in really high quality stuff, it will sell immediately during their 40% off sale and you'll get a fraction of what you expect. For example, if you send a pair of great condition leather boots and they price them at $40, you expect to get $29 when they sell. Instead, the boots will sell right away during one of their sales for $30 and you will maybe get $20.00. Low end stuff will get you less than a dollar per piece (literally!), if it even sells since their search engine is so bad. They also constantly enter the wrong color and description. They discard good items and, based on my buying experience, keep some real crap (linty, stained, etc). Really poorly managed. Look elsewhere for selling. Maybe ok for buying if you don't mind returning the stuff they describe incorrectly.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello,

Thank you for being one of our sellers on Swap.com. We sincerely apologize you have experienced some recent frustrations with your items selling at a discounted price. We continue to closely review our processes to ensure we find the correct balance for our buyers and sellers.

We appreciate you sharing your concerns, and we continue to review our overall processes.

Sincerely,

Jen - Swap.com

Thumbnail of user ariellem2
Texas
1 review
13 helpful votes
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November 2nd, 2016

They didn't refund me for items I sent and they said they didn't receive but they did receive half the box which makes no sense until I realized they accepted that I sent them the cheaper items but not the expensive ones. They say I'm lying but they are lying and being thieves stealing my money. Never order from them they are also very rude when you call them in their nonsense.

Thumbnail of user mariaf65
Vermont
1 review
0 helpful votes
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November 6th, 2016

I love nice clothes but I need to be frugal about my spending. Swap.com gives us the ability to enjoy wonderful clothes at a fraction of the price. It's perfect! I have had incredible success and I absolutely love the quality of the clothing! Incredible site! Thank you!

Thumbnail of user soniah5
Michigan
1 review
2 helpful votes
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February 15th, 2016

Due to health issues, I have gained weight. I am unable to afford to shop dept stores, can't afford the prices. Thrift stores are now my thing. I stumbled on this site after another online thrift store sold out to ebay. What I love most is that there is free shipping on returns. What I don't like is that I am unable to swap with my old clothes, due to the fact I am not on Facebook or Twitter. I look on this site at least 3 times a week. I love it.

Thumbnail of user carolec23
Ohio
2 reviews
0 helpful votes
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April 18th, 2017

I have made two purchases from Swap.com, three tops for myself and assorted (eight pieces) summer clothing for my grandson. The clothes' quality is great, the shipping quick and the prices are even better! I just made my third purchase (more for my grandson). I totally recommend Swap.com and will be back!

Thumbnail of user robynk2
Illinois
2 reviews
0 helpful votes
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December 27th, 2016

We ordered a Santa house. It was described as being like new. It was in great condition. The box was new and small items were sealed in bags. (gift quality) All pieces were included as described. It was packaged well and arrived quickly. I am glad that we discovered Swap.com.

Thumbnail of user lindsayc43
Nebraska
1 review
4 helpful votes
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February 19th, 2017

I have made many purchases in the past until receiving multiple items they consider "good condition" and they were complete garbage. Polling on shirts, sizes incorrect and a pair of suede boots that I couldn't even unzip. Lots of their items are priced at retail prices. Had 2 items sent to me with price tags still on them that were lower prices then I paid! All and all I wouldn't buy from them again

Thumbnail of user lynnc151
Texas
1 review
10 helpful votes
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June 1st, 2018

They have really changed over the past year. They have really become a totally shady company to deal with. They are always changing rules with no notification and the changes are only fattening their pockets. Go somewhere else.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Lynn,

Please know we appreciate your business and feedback is important to us. If you have specific concerns we can address, please feel free to contact our customer service team at 630-296-0146. If there is something we can better explain, we would be more than happy to do so.

Sincerely,
Swap.com

Thumbnail of user maryp3308
Florida
1 review
0 helpful votes
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April 27th, 2023

Ordered 20 items 30 days ago.
Received 3 of 20 items after 25 days.
No update on the remaining items on order.
No phone number to call. No support.
Sellers cant sell. Took that side down seems permanent.

Tip for consumers:
When you do receive the items it as represented

Products used:
Have not received my order after 25 days

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneer35
New Mexico
2 reviews
0 helpful votes
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November 10th, 2016

I just got my first order from Swap.com and was amazed, not only at the prices, but the quality of clothing. I hope to share the site with many of my friends as I know they will be as thrilled as I am.

Thumbnail of user oliviah21
Colorado
3 reviews
1 helpful vote
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April 2nd, 2016

I have placed 2 orders with Swap.com, both for boys clothes and for women's clothes. The only reason I didn't give 5 stars is 1 pair of boys shorts/pants had a stain that wasn't mentioned. Everything else I have purchased (between 20-30 items) have been great! The prices and conditions are much better than any local 2nd hand shops I frequent. I saved a bunch on sandals for the year already!

Thumbnail of user mari3
Pennsylvania
1 review
6 helpful votes
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October 27th, 2022

I placed an order over a month ago and my order confirmation told me everything would arrive within 2 weeks. That was inaccurate and when I contacted customer support I got a form message. Later I learned through the website that one item in my order was cancelled. After over a month, I realized that another item in my order still hadn't arrived and I had not received any shipping or tracking information. Will not be shopping on swap.com again

Service
Value
Shipping
Quality
Thumbnail of user angelao11
California
2 reviews
0 helpful votes
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September 2nd, 2015

My shopping experience was easy and the pictures help the consumer see so much detail. You know what you are purchasing. Loved it! And the delivery was quicker than expected. Individual wrapping was a plus

Thumbnail of user sharonk18
Georgia
1 review
5 helpful votes
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January 4th, 2014

I was delighted to find the old version of the game "Perfection" on swap.com. I had checked on other sites and some were selling the game for $50 +. I paid $8 for a brand new game - pieces were still attached to plastic holder - and shipping was free. The game was shipped and received very quickly. I was very pleased with the whole experience.

Thumbnail of user mindyr14
Illinois
1 review
0 helpful votes
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February 19th, 2017

I saw a segment on Swap.com on WGN Morning News a few weeks ago and visited the site to look. After then viewing a commercial on tv offering 20% off, I didn't hesitate to visit again and order! My purchases (3 Items) were great. The prices can't be beat; I'll be back on site again in the near future!

Thumbnail of user melodyj5
Illinois
1 review
0 helpful votes
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April 6th, 2016

Like thousands of others, I have a tight budget. I have been on a mission to try to find good clothes that are within my budget... which is not an easy task. I heard about this business on tv and looked it up right away. First thing I noticed was it was a straight forward, easy site to navigate through. I like how I can put in exactly what I am interested, including the condition of the item. I also like that there are many new items every day and I can choose to see the newest and not have to scroll and scroll to see what I have not seen before. So far, I have not received an item that was different then what I expected.
I have recommend this site to all my friends.

Thumbnail of user victoriam42
New Hampshire
2 reviews
23 helpful votes
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October 24th, 2019

Having a bunch of new with tags clothing and nearly new, I thought I would give swap.com, a try. Right off the top 2 of my pricey items never made it, for sale. A brand new pair of trendy jeans with tags on them and a 100.00 pair of boots I may have worn 4 times, GONE. The explanation I was giving was "They must have been recycled"? Recycled meaning they weren't accepted to be put for sale? They don't send you a photo of what they "recycle" so that's, that. Nothing I could do about it. A coat and dress with tags sold for 28.00 each, I received 9.00, for both. I ended up being so frustrated with the theft that took place and the nickel and diming that I bought my own clothes back and paid almost 38.00 to have them shipped back, to me. Terrible experience, I wish I had of read the reviews, prior to doing this. Live and learn but here is your warning. Other reviews claim theft of items, also.

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Victoria,

Thank you for for selling on Swap.com. We apologize for any recent concerns you've recently had. In reviewing items for sale, we have a very stringent Acceptance Criteria, to ensure items are in exceptional quality.

I've included the link to our Acceptance Criterial for your review: https://support.swap.com/hc/en-us/sections/360000035843-Acceptance-Criteria

Also, when ordering a label, we provide the seller the opportunity to determine how they would like their rejected items handled. You may request to donate them, or you may select to have them shipped home for a flat rate of $9.90. It is not in our best interest to not accept items, as we lose money if we are reviewing items and then cannot place them for sale on our site. If an item even has the smallest stain, it will not be accepted. We sincerely apologize for any inconvenience. I would encourage you to ship your rejects home in the future if you continue to sell. This will allow you the ability to see why an item was not accepted.

Sincerely, Jen - Swap.com

Thumbnail of user lesas3
Texas
1 review
0 helpful votes
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December 12th, 2016

I've ordered several times from SWAP, and love my orders! The clothes are clean, pressed and individually packaged; the prices are phenomenal, and quality is excellent! I can order several pieces/outfits of high-end clothes for the price of one piece. I LOVE this shopping site!

Thumbnail of user debbieh57
Tennessee
1 review
0 helpful votes
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February 18th, 2016

I love swap.com. I am sharing it with friends and family. I have purchased some great items from them - some looked better in hand than they did in the photo. Couldn't be more pleased with the deals on this site.

Thumbnail of user bettye15
North Carolina
1 review
5 helpful votes
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October 9th, 2015

I just found out about Swap on Facebook and have made 3 purchases. I can't begin to tell you about the bargains I got. I bought clothes for my Grandson, Toys for him and a winter coat and hoodies. Everything was either new or like new and so cheap, I was almost afraid to buy. Well as each package arrived and I checked them out, everything was PERFECT. If you have not tried it, then try it now!

Thumbnail of user assessorizea
Georgia
1 review
7 helpful votes
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July 9th, 2016

Deceiving people and by promoting 100% refund guaranteed then turn around and give me store credit i feel like i got scammed $50 in store credit with a store i do not wish like doing businesses any more. I actually like the concept but no need lying to customers

Thumbnail of user jkm2
Arkansas
7 reviews
23 helpful votes
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August 25th, 2015

I do 70% of my shopping online and I can say I was impressed with the ease of use for the site and the smooth transactions that followed... items at a good price, shipped quickly and in the condition described. What more can a consumer ask for?!?

Thumbnail of user julieb215
West Virginia
1 review
0 helpful votes
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May 9th, 2017

I love shopping this site! I was able to buy three really cute tops, from three different brands, at way less the cost, had I bought them at the mall. This is a great place to save money and still get the looks and brands I want!

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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