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Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user marya630
New York
1 review
1 helpful vote
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May 23rd, 2016

This was my first time to use swap.com. I was very pleasantly surprised. The prices were great, quality clothes, and my purchase arrived in record time. This was definitely a win-win purchase. I will use the site again.

Thumbnail of user kathryne15
New Jersey
1 review
0 helpful votes
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May 3rd, 2017

Swap.com is a great service. I highly recommend it for buying baby/ children's clothing it's a great cheap alternative. Customer service is fast and reliable and selling is very easy! I will continue to recommend this service to my friends and family!

Thumbnail of user karent110
Oklahoma
1 review
0 helpful votes
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June 30th, 2017

I am on my 6th order from SWAP.com. These are true American sizes. My first order I was ordering XL. I got my size adjusted and I love every item I've received. This is the pot of gold at the end of the rainbow.

Thumbnail of user jenf15
Maryland
1 review
10 helpful votes
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June 23rd, 2016

I was told I was getting a full refund by 2 different swap.com assistants and instead they gave me store credit. I did not want store credit and expressed this and that's when I was told I would get a full refund. It is now 2 months later and still nothing. I have emailed about 50 times for my full refund. The customer experienced assistants are not experienced!

Thumbnail of user carolk475
California
1 review
18 helpful votes
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February 14th, 2020

I ordered a Lauren skirt. They had one left. It came today. I am so delighted with it. It is exactly what I want and such a bargain and brand new.
A lovely print long skirt of polyester voil. Wonderful for travel. Very Happy

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Christine,

Thank you for taking time out of your busy schedule to write this wonderful review.

Our goal is to provide quality items at great prices, so we love to hear that is what you are experiencing.

We are very glad you enjoy shopping on our site, and we look forward to a continued partnership!

Sincerely,

Patrick C. - Swap.com

Thumbnail of user lisaragt
Oklahoma
1 review
0 helpful votes
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April 26th, 2016

I received my first order recently and was very happy with it. Everything fit and it was just as described on the site. I received the order in just a few days. I am already looking to place my next order.

Thumbnail of user susannahk
California
1 review
1 helpful vote
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April 1st, 2016

I love that I can put in the size and I can pick out all the items for my kids in a few minutes. I can put cute outfits together for my girls and something for my little boy to play in that I don't mind if he gets dirty. The greatest idea is that I can put a box of clothes together and it will pay for my purchase for the next season of clothes that my kids grow through!

Thumbnail of user janetk26
California
1 review
0 helpful votes
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February 15th, 2016

I have bought many things on Swap.com for my grandchildren. The products are always clean and in great condition. Many of them have never been used and have tags on them. I have never been disappointed. Delivery is quite prompt.

Thumbnail of user tracym97
North Carolina
1 review
0 helpful votes
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April 30th, 2016

I love a bargain and gaving bargains at my fingertips online make it even better! Swap offers fun sales and promotions, has fantastic customer service and makes ordering and returning easy! Shipping is fast, too! I love Swap!

Thumbnail of user janew75
New Jersey
1 review
0 helpful votes
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April 23rd, 2016

I love consignment prices and shopping online so this was the best of both worlds! I will definitely recommend it to friends and family. I just happened to search for "Olaf Jammies" and this site came up! I am very pleased.

Thumbnail of user natalies184
Vermont
4 reviews
21 helpful votes
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July 5th, 2019

I've been a customer on swap for quite some time. It can be challenging due to the low quality pictures and limited descriptions but more often than not, this led to some happy surprises when the item I bought ended up being better than expected. Everything was fine until I had to contact customer service for the first time. It took half a day and the threat of a BBB complaint to get the error corrected. Even after the correction, one of the customer service reps kept emailing me to tell me I was wrong? I literally had to tell him to leave me alone. Bizarre.

Service
Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Natalie,

Thank you for your review. We sincerely apologize you had some struggles with a recent interaction. We take great pride in servicing our customers, so I am very sorry to hear your experience wasn't like that. We will review your account and coach appropriately.

Sincerely,

Jen - Swap.com

Thumbnail of user carolynb46
Washington
2 reviews
1 helpful vote
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February 22nd, 2016

Ordered a shirt and pants. Pants weren't for me as I don't wear skinny jeans but passed them on to someone who does. The shirt was perfect and exactly as specified on the site. I would definately shop there again. A++++

Thumbnail of user miriamt67
Germany
4 reviews
0 helpful votes
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May 25th, 2022

I am very satisfied with the work of the store. I ordered twice. The quality is excellent, the prices are great. The work of the store is well-coordinated, the staff reacts very quickly to orders. Always very polite and friendly. Thank you! I will be ordering more.

Thumbnail of user bm77
Florida
1 review
13 helpful votes
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July 21st, 2016

Should be swindled.com... guaranteed returns is false advertising. They give you store credit and if you pay by paypal, they give you NOTHING! Complete rip off. I am going to complain to the BBB and everyone else I can think of. Save yourself the hassle and do business with a reputable company. There are plenty of them out there that do not "STEAL YOUR MONEY"

Thumbnail of user aliciad39
Florida
3 reviews
0 helpful votes
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January 12th, 2017

I was skeptical but decided to bite the bullet and place an order. I ordered 6 items and was very surprised when I received the order. Never ordering from Swap.com before, and it being a consignment, it was tricky to risk. Everything was clean and in great condition. I received only 1 item that I have to return. It is a skirt and it looks like it is made for a child.
Great job Swap.com

Thumbnail of user vivianm38
Ohio
2 reviews
0 helpful votes
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August 28th, 2016

I have purchased many items on swap.com and I've loved every single one. I love the style I love the price the images portray the product very well and I can find unique items that I can't find anywhere else.

Thumbnail of user maureenl29
Wisconsin
7 reviews
13 helpful votes
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July 24th, 2017

As a Multiple Super-Satisfied Customer & Reviewer to Swap.com, I sent in a box to sell. (only the 2nd box I had sent in 1.5 years). I am a retail buyer and know what clothes are really worth on Swap.com. I am a savvy, sophisticated shopper who knows what will sell. I was very unsatisfied with the way Swap.com handled the items in my box, many of which were NEW, with TAGS, Michael Kors items. I wrote an email to Swap.com specifically identifying the problem. I received an email from the CEO saying that there was little to satisfy the original problem. What should have been consigned as $190+ (conservatively), $27.16! Was given to me. First Rate ITEMS--NEW MK winter coat, NEW MK sweater, NEW MK blouse, etc. I have $ in store credit. I don't know whether it is worth it to use Swap.com again. IT is too bad that the CEO couldn't see through this situation to a satisfied customer who new may never speak well of them again. What a shame.

Tip for consumers:
Be very choosy in what you what to resell. Whatever they deem unsaleable is either sent back to you (u pay s &h) or donated. Quick turn around for all transactions. I have purchased Patagonia, Ann Taylor, materials made in countries that produce high quality textiles.

Thumbnail of user js1740
New Jersey
1 review
0 helpful votes
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May 20th, 2022

Surcharge for high reject rate in inbound 1Z*******E*******491.
They charged me a bunch of these and then listed all my brand new item which are still on there site and selling them stole half of my order which was the same brand new item I shipped in.
I have pictures of all my brand new pieces and there all identical. My clothing store shut down so I figured I would try them and all they do is sell all my clothes and charge me surcharges and as we speak I have 1 dollar in store credit after sending them a 1000. 00 a thousand dollars in brand new clothes lmao. What a rip off and they steal and then charge you a sue charge on top of it and I have more proof!

Service
Value
Shipping
Returns
Thumbnail of user kimberlyj5
Maine
1 review
1 helpful vote
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September 28th, 2014

WOW, Your site's the best! I was browsing around the web to find a place to buy my grand daughter clothing that wouldn't break the bank lol and whoa and behold Look what I found! What a great idea. I live in Maine and my grand daughter lives in Kentucky and it's nice to send her a box from me here and there. You know when she least expects it. I love surprising her and with your wonderful site I can get her tons of stuff and send her a bigger box. Thanks #swap.com

Thumbnail of user bettya3
California
1 review
3 helpful votes
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November 10th, 2014

swap.com... love the items on this site. Site is hard to navigate, When I tried to see the items I had in my shopping cart, it did not display well. There were several items I did not want in it and I did not see a way to remove them. You should make the site more user friendly. Did not see a checkout link.

Tip for consumers:
Shop at swap.com when you have lots of time. Relax and don't get frustrated at the poor design of the website. It's a struggle to make it work right now. Try to watch your shopping cart if you are able. Things apprear in it you did not order or want and you may not be able to get rid of them.

Service
Value
Shipping
Quality
Thumbnail of user marjoriem11
Ohio
1 review
13 helpful votes
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January 25th, 2017

I sent in a box of brand new clothes in June 2016 and have only sold 3 items. I have tried several times to get a reply about where the rest of my items are and requested that they be sent back to me. I have never received a reply answering my questions They take your items and then keep them or whatever they do with them and then do not answer your emails or phone calls.

Thumbnail of user jakes34
Maine
1 review
8 helpful votes
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July 24th, 2013

I truly mourned the death of swaptree/swap.com. At it's heyday it was nothing short of phenomenal! I loved it! This new incarnation with the Valet Service is a joke. It's a consignment shop. The positive side is that it is a shop with an online presence (not a new thing). But the difference between it and your local consignment shop is that you have to pay shipping to get stuff to them, you can't disagree with them, if they don't like what you send you have to pay to get it back, you have to pay to have the things you buy shipped to you. You have to pay to have them store your stuff that doesn't sell or pay to get it back. Just like a consignment shop only less convenient and more expensive.

Thumbnail of user leahb24
Tennessee
3 reviews
0 helpful votes
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April 4th, 2016

I bought a sweater for a little girl and it is exactly what I needed. I had been looking for one for over a week everywhere and when I googled it this one showed up and I was so happy and the price was out of this world. It is perfect and she loves it!

Thumbnail of user mesew
District of Columbia
1 review
6 helpful votes
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October 11th, 2016

I ordered a coat in which they sent me the wrong coat. I emailed swap showing them proof of the coat I order and what they sent me. I have not heard back from swap nor received the coat I originally ordered.

Thumbnail of user kimberlyc91
Texas
1 review
1 helpful vote
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May 21st, 2017

I have seen the baby/kids clothes/gear/toys/, and the Men's/women's, clothing and accessories; I have to say this is the best site I have ever visited. I introduced this site to my sister and her husband and they ordered some jeans and shirts off the site. It was great how easy it was to order and when the items arrived it was exactly what she ordered. So far I've had no problems love, love, lo-o-o-o-ve it.

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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