• Swap.com

Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user gaild23
Illinois
1 review
0 helpful votes
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June 12th, 2016

Their supply of available clothing is PHENOMENAL! All price ranges, all sizes, all colors - you cannot beat their selection. They have a 100% refund policy - which is great, because I've had to send a few things back because they didn't fit. I have had the pleasure of selling several items - didn't make as much as I had hoped, but better than nothing!

Service
Value
Shipping
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Quality
Thumbnail of user erickar1
New York
1 review
0 helpful votes
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January 23rd, 2017

I have purchased a few times from Swap.com and I can can that I have never been disappointed in any of the items that I have purchased. My items can in excellent condition, and I have never had any issues. I will continue to order from them.

Thumbnail of user johns11759
California
1 review
0 helpful votes
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August 22nd, 2022

Horrible place to sell items, even worse customer service. Takes months to even get your items online, then they keep all the money and charge you fees. You give them your items and by the end they give you nothing!

Service
Value
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Returns
Thumbnail of user marvas3
Connecticut
2 reviews
0 helpful votes
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March 11th, 2016

I recently ordered clothes for my grandkids, when I received them I was quite shocked and happy with the quality and condition of the items, they were practically new, I was so happy with them, the shipping time was excellent, I just loved everything, this is my new store, I am actually now in the process of placing a new order, I have already told friends and family about swap. Com. Thank you.

Thumbnail of user brandiep9
California
2 reviews
3 helpful votes
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February 16th, 2021

I've shopped the swap site several times in the last year and LOVE LOVE LOVE Their prices! (Except for shipping fees. Seem stupid to get a few pieces of 2nd hand clothing and have to pay shipping fees. So sign up to their site and you'll receive updates of their sales and look out for the emails that have the free shipping promo code!) If you like clothes and for garage sale prices then go check out their site! You'll find awesome deals and receive your items wonderfully packed withe each item separately bagged for it's safety!

Tip for consumers:
Sign up to their email list for promo codes sent often especially free shipping!!!

Products used:
Skirts, shorts, casual pants, dress pants, sweaters, tank tops, bikini tops, baby rompers,

Thumbnail of user chelles2
New York
1 review
1 helpful vote
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April 10th, 2016

I love buying clothes and toys from this site. Because sellers set their own prices, some finds are better than others. I have gotten some great clothes (and toys) for a fraction of the cost I would have spent if I had bought them new. There are some maternity and nursing clothes that I just couldn't see buying for full price so I could wear them for a few months. I love that I could have more non-essentials without paying a full price for them. I have been very pleased with the quality of items I have received. This will continue to be my go to site for clothes.

Thumbnail of user terris45
Georgia
1 review
1 helpful vote
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January 31st, 2017

I have ordered quite a bit from Swap.com and I have never been disappointed. I have ordered both baby clothes and women's clothes. All I have ordered have actually been better than what I expected. I have had all positive experiences with Swap.com

Thumbnail of user netam2
Texas
1 review
0 helpful votes
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April 19th, 2017

I've purchased several items now from swap.com and have gotten great deals each time. I've gotten tops and blouses each time - alwas in top notch condition and at about 75% of the original price. Very happy with everything I've ordered!

Thumbnail of user kellyd105
Pennsylvania
2 reviews
3 helpful votes
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April 24th, 2017

I have ordered over 40 items with Swap.com and if not for some items still having original tags, I couldn't tell the previously used from the brand new. I was delighted with everything I purchased. I have already placed a second and third order! I am telling everyone abut Swap.com

Thumbnail of user gwendolyng56
California
1 review
1 helpful vote
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March 21st, 2021

Ive ordered 3 time from this site and the merch has been really good quality... I tend to lean towards vintage items and this sites selection is excellent, shipping is really fast, the prices are unbelieveable. Highly reccommend

Tip for consumers:
shop the clearance....unbeliveable prices

Products used:
approximately $100 worth of vintage clothing

Service
Value
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Quality
Thumbnail of user clarissep
New York
1 review
12 helpful votes
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August 8th, 2017

I have sent a box of items a few month ago. First it took them 2 months to process my box, second they rejected half of my items(including a brand new dress with the tag still on) mentioning they were damaged and had pet hair! I do not have any pet at home, and I prepared the whole box with care, washing, ironing and using a clothes bag to protect them...! I ended up donating a lot of my ietms as too costly to return, they say they will donate the amount to the charity of your choice but I never got asked about my choice of charity. Anyway, at this rate I would have rather brought the items to donate myself at my local charity shop!

Thumbnail of user rosalindb7
Connecticut
2 reviews
0 helpful votes
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May 3rd, 2017

This site is nothing short of the best, I am so happy I found this website and have been enjoying it since. So many things to chose from, I sit here on my computer and shop and all I do is" hit add to my bag " before I know it I have 20 idems I added and I just have to have them all, and I do... all the garments are well taken cared of in good condition and will tell you otherwise if so by the seller, How could you not buy from this site. Well happy swapping!

Thumbnail of user donnao7
Ohio
20 reviews
13 helpful votes
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October 15th, 2016

I am seeing more posts that are unhappy with the selling process than the buying. I tend to agree. I have sent several boxes to swap since June & have yet to make a profit. The shipping fees & selling fees eat into any profits. The inspection process is inconsistent & I have had brand new items marked as fair condition. So far not impressed with the selling process on swap. & disappointed that I have not seen any profit since June that wasn't eaten up by shipping & fees.

Thumbnail of user paulm329
Maryland
4 reviews
6 helpful votes
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August 26th, 2016

I am VERY happy with this company. I have ordered pants, shirts& jackets, and sweatpants...
I've been surprised at the good quality of everything I have ordered...& then when I see how inexpensive it is, well, I wish I had been able to purchase clothes this way for many more years!
Out of all the clothes I purchased, I only returned 2 items that were the wrong fit---we all know that every company does not manufacture EXACT fits, right?
But, with no effort I printed a return slip, and dropped the box off at FedEx with No Fuss, no Muss... and got a store credit.
I am VERY satisfied with Swap.com.

Thumbnail of user rhondaj30
Tennessee
1 review
0 helpful votes
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July 21st, 2017

I have bought 4 pairs of shoes at Swap. Items came quicky, in excellent shape and the prices are amazing. I have become a big of this site and I share all this information with coworkers, friends and family.

Thumbnail of user kristind20
Florida
2 reviews
0 helpful votes
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July 9th, 2017

I love this site. Everything I have bought is in great condition, you would mistake it for new. I've bought an anthropology dress and jcrew shorts with tags on, for next to nothing. I would highly recommend this site.

Thumbnail of user sandrah119
Illinois
1 review
0 helpful votes
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May 2nd, 2017

I just recently was told of this site and have placed several orders and was pleasantly surprised at the quality and price. Everything I have ordered has been very nice and wonderful condition as described. I like everything I have received. You don't need to be sceptable, you will be pleased.

Service
Value
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Quality
Thumbnail of user ruthh51
Florida
1 review
0 helpful votes
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February 22nd, 2017

I'm a grandmother raising my 2 grandchildren 5 yrs and 1yr old. I find SWAP.com so easy to shop comes right to my door. The price's are great and the article's are packaged so well, and great quality you can see how selective you are. I love the site and will be a forever customer.

Thumbnail of user fouroct
Florida
1 review
9 helpful votes
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July 16th, 2023

I won't be back. I've shopped on this site for several years and loved it. Never had a problem. Then their site changed. I had credit that disappeared, an order that I couldn't return, multiple emails to customer support, most of which went unanswered. Finally got to return an order and like an idiot, placed another order. Received all but one item. The invoice actually listed the missing item as out of stock and was Icharged for it. Can no longer print return labels from the site, returns have to be APPROVED! Are you freakin' serious? They turned a great site into a disaster. Won't be back.

Thumbnail of user derekl24
Rhode Island
2 reviews
12 helpful votes
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September 30th, 2016

You get nothing for the clothes you send. They reject some and if you resend it gets accepted. I'm not dealing with that for 5 bucks a sale if that. They are making money and I'm not. Its not worth it, I would rather donate it to the needy. At least they need my stuff.

Thumbnail of user chrisl1609
Indiana
1 review
6 helpful votes
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December 1st, 2021

I have been a long time shopper at SWAP. In the last year or so prices have increased, quality has decreased or you have quality, but you pay outrageous amounts! Shipping and processing of order is beyond ridiculous; just got two pieces from an order that is a month old! Random refunds, but they give you no idea what is being pulled from your order. And, I really think that they have some strange thing that allows your items that you've purchased to be bought by someone else. JUST NEVER DOING THIS AGAIN! Too many other options to have to more outrageous money for lower quality, longer waits and piss poor service.

Tip for consumers:
BE-ware!!!!

Products used:
clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user karak17
Nebraska
1 review
7 helpful votes
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March 6th, 2017

Compared to thred up, this is a nightmare. The prices are inconsistent. Ive seen prices more than in the store. Example. Geranimals sell at walmart for 3.88 new and on site priced at 7.88. Prices went up signiificanty. They change daily. No online support.

Thumbnail of user pamelad21
Mississippi
2 reviews
3 helpful votes
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May 12th, 2015

Shopping with Swap Shop is so easy and fun. I have had wonderful service with them.
The products I have ordered have always been prompt and what I order has always been
Exactly what I have expected if not better!
Thank you for having this business. My grandchildren love when they see the box coming in.
They know that it is for them! LOL
Thank you, Pamela Derouen

Thumbnail of user bonnieb69
Kentucky
1 review
0 helpful votes
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November 3rd, 2016

I purchased to winter coats and both were perfect condition. I bought two winter coats for two kids for less than $25. One would have retailed for $100+ at kohls. I won't pay full retail as long as this site available.

Thumbnail of user nancyt46
Washington
1 review
0 helpful votes
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February 12th, 2016

I placed my first order for 3 items. When I got them they were better then the pictures, I'm in Love with Swap. I just placed my 2nd order and I will be getting 9 Items for under 80.00. Can't wait for them to come! Thank You, Swap

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Quality

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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