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Swap.com

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Overview

Swap.com has a rating of 3.1 stars from 1,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swap.com most frequently mention great prices, free shipping, and name brand. Swap.com ranks 1st among Swap sites.

  • Service
    136
  • Value
    133
  • Shipping
    132
  • Returns
    87
  • Quality
    123
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
54
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How would you rate Swap.com?
Top Positive Review

“The customer service was exceptional”

Zoe A.
11/26/23

I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.

Top Critical Review

“What Happened?”

Charlene C.
2/8/24

This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024

Reviews (1,186)

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Reviews that mention popular keywords

customer service (154) store credit (50) thrift store (41) return policy (29) quality items (19)
Thumbnail of user millyb
Florida
6 reviews
7 helpful votes
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February 16th, 2016

My experlence with Swap.com was excellent. The products were in almost like new condition. The packing and shipping were very good and prompt. The site itself was very easy to understand and veiwing the products was just as easy. I am very satisfied with my experience at Swap.com. I have already told my family and friends! Swap.com is now my go to website first for all my shopping needs! Thank you Swap.com!

Thumbnail of user charlenef14
Tennessee
1 review
9 helpful votes
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November 1st, 2017

I had such enormous fees and never received any payments irs like theft to me of all my things. I sent sevrrsl boxes of very nice things and wgat was put up for sale they kept all my money even what they said i was to receive i never did. Customer services never helped. Tjis company is a joke

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello Charlene,

We sincerely apologize your selling experience has not been satisfactory. Payouts are issues on the 1st and 16th of every month, to all verified PayPal email accounts. Please, ensure that your PayPal email address in the 'My Info' section of your account is verified. To review your payouts, go to 'My Account' > 'My Info' > 'My Payouts' and click on each individual payout to view it further in detail.

We would also like to look into your correspondence and further assist you in this matter. Please, email assistance@swap.com with the heading 'SiteJabber Response" so we could further assist you.

Thank you for your business!

Thumbnail of user katiek31
Tennessee
1 review
29 helpful votes
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January 7th, 2016

The first time I sent a box, they reje ted the enitre bix without even opening it, I had lost a baby in my thurd trimester and literally sent in a box of brand new clothes with the tags which they rejected 79% of... this time I sent my sons clothes fresh and checked from the laundry matt. They kept a pair of my jeans and two pairs if shoes and rejected 99% of.it after waiting for 3 MONTHS... see. When they reject stuff. U either donate it to their store or have to pay to get it back so. Either way they. Profit... its a scam horrible company lazy people and they are out to actually make money off ur kids clothes... I had s BRAND NEW easter tux he wore once REJECTED lol after being dry cleaned god knows where it sat for months and months

Thumbnail of user nicoled1235
Washington
1 review
1 helpful vote
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March 19th, 2022

I've been purchasing large orders for over 6 months for my resale store. 75% plus gets returned because it looks WAY better in the pictures. Its CONTINUOSLY DISAPPOINTING. They cram it into plastic bags. It may look good when they recieve it and photograph it but they ruin it by shoving it in plastic bags which seems unnecessary. It comes wrinkled, crushed, dirty, stained, stretched, pilled, warn completely out and then they only give you a credit. I have $200 in credit that I don't even want to spend. I just want a return. The site doesn't always operate properly. There is NO PHONE NUMBER for customer service. They return one item at a time and it's hard to keep your books. You don't know what's really returned or credited. They have email customer service that takes days and shipments are out a minimum of two weeks. It's a time consuming venture fir a professional and you cannot even depend on them sending the right product.

Thumbnail of user sarahf87
Tennessee
9 reviews
0 helpful votes
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September 1st, 2016

I like swap and have placed more than one order with them. The only issue I have is that sometimes things are mislabeled. Often things that are labeled "maternity" are not maternity which is sometimes but not always obvious from the pictures and tunics are sometimes labeled as dresses when they are obviously not. I had a maxi dress labeled as maternity that split down the side when I tried to pull it over my belly. It was not a maternity dress but I felt I couldn't send it back since I ripped it. Over all I'm pleased with my purchases, this is just something to watch out for if you are buying.

Thumbnail of user maries186
Georgia
4 reviews
6 helpful votes
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April 12th, 2018

If you are willing to really chose what you are looking for & read the site it's great, If you don't have a problem with "second hand' GO FOR IT! I have made multiple purchases and take into account unless it says "tag still attached" i assume the product has most likely been shrunk so I shop with that in mind.

Thumbnail of user michellel108
Louisiana
2 reviews
0 helpful votes
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January 17th, 2016

I think that the website is appropriately I feel that the prices are excellent or have had second thoughts about I have been very excited about everything that I have received and very very happy and content with the merchandise

Thumbnail of user angelap79
West Virginia
1 review
7 helpful votes
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June 13th, 2017

I placed and order and recieved nothing i actually ordered. Tried corscing customer service and it wasn't until I opened a disputed through PayPal that they answered me and were so rude! They sent me a return label but the postage was wrong as the things I recieved were heavier than the items I ordered and the postage for return label was heavier. All they had to do was send me a return label for correct postage but no. So I guess I'll be keeping items I have no use for and continuing my disputes through PayPal and hopefully get my money back. Don't expect help from this company. They have no phone number and you may or may not get them to email you back. I'll never order again.

Thumbnail of user marinaw11
California
5 reviews
1 helpful vote
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April 12th, 2016

I was surprised by new condition of Polo items-dress and baby stuff and low prices. Good place to find bargains. No smell, quick free shipping.No doubt will come back.
Marina.

Thumbnail of user sandyh50
Michigan
1 review
13 helpful votes
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December 28th, 2015

I would not recommend this company to anyone. Horrible customer service. Charges for everything. Back log is forever long. Will never buy anything from there again nor will I ever send in more items.

Thumbnail of user mariag112
Texas
1 review
0 helpful votes
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April 20th, 2016

Purchased 3 beautiful dresses in perfect condition with no problem whatsoever, Love the easy way I am able to search for exactly what I want. Will definitely buy on Swap.com, again.

Thumbnail of user carolynt18
Utah
2 reviews
1 helpful vote
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January 18th, 2021

Excellent for buying items. If you are a seller though, just know you will probably make more money at a yard sale. The concept itself is great, but their cut should be less.

Thumbnail of user becas
Mexico
1 review
1 helpful vote
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May 17th, 2016

I have ordered three times from swap since recently discovering the site. It has amazing selection, price and quality of maternity clothes. Returns for anything I don't love is painless.

Thumbnail of user heathers106
Ohio
1 review
0 helpful votes
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March 13th, 2016

Finding clothes for 2 quickly growing boys can be time consuming. But swap.com makes it easy and affordable. The items are in wonderful shape and shipping is quick!

Thumbnail of user tamaraf3
Louisiana
1 review
0 helpful votes
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March 2nd, 2017

I love the site, easy to navigate, prices are excellent and now that they have added a men's line, I don't shop any where but Swap.com for our clothes.

Thumbnail of user sheilae14
Kentucky
2 reviews
6 helpful votes
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January 20th, 2017

Not worth selling anymore. Higher prices than eBay is charging. Ridiculous! They should be ashamed. They are going to loose inventory and eventually greed will only hurt them.

Thumbnail of user judithb50
North Carolina
2 reviews
0 helpful votes
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May 5th, 2017

Take time to research this website. Good quality items you won't be sorry. Saving's with shipping is a great deal for me also I can match my clothing pieces at the same time.

Tip for consumers:
Be your own desinger

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeb345
Tennessee
1 review
2 helpful votes
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August 31st, 2017

You get what you see, quality name brand products at great prices! Every item that I have ordered has shipped on time and is always packaged great! Swap.com, keep up the good work!

Thumbnail of user jacquelined42
California
1 review
2 helpful votes
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July 18th, 2017

Another purchase and I'm just floored that you can find new name brand stuff for such a great price... I don't even bother shopping anywhere else until I check out what they have...

Thumbnail of user lynns131
Wisconsin
1 review
10 helpful votes
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December 1st, 2017

They sell clothes at ridiculous prices, and you make no money. Do not use, by the time they get your clothing processed they are in another season. Anywhere from 3-6 months for them to process 1 box

Thumbnail of user marthas282
Kentucky
2 reviews
35 helpful votes
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June 3rd, 2020

I ordered 8 items from Swap.com. I used a store credit--$37.10--which is MY MONEY. In addition I paid $28.80 to make up the total cost of the order. I received an email in a day or so saying that a glitch caused my order to be cancelled. Imagine my surprise when I received a box with 5 items in it. Three of the items were missing--two were the most expensive items. I kept two of the items in the shipment, totaling $8.10, but now I cannot find a FedEx label on the site with which to return the other three. The company refunded me $10. Does Swap.com surmise that the $37.10 was the company's money? I am so angry. I received a snappy email from Patrick C. Dismissing my claim and affirming the company believes I am due only $10 in refund. I cannot believe the malfeasance. What this company has committed with my order is called larceny. I want to return the items (one was sized on the site as 14, but it was 14W, big difference), and I want a full refund.

Thumbnail of user tn57
Missouri
1 review
11 helpful votes
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April 12th, 2018

I've placed two orders thru swap.com, both of them almost a month ago, but have yet to receive a single item from either order! They sure took my money right away!

Thumbnail of user michellet32
Swap C. – Swap.com Rep

Hello,

We sincerely apologize you did not receive your orders. Please contact customer service so we may look into these for you. You can reach us at assistance@swap.com or 630-296-0146.

Sincerely,
Swap.com

Thumbnail of user kristined
Pennsylvania
1 review
3 helpful votes
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March 17th, 2014

This is the best online consignment site I have found to date - I love that the pricing is a real discount - many sites still as 17-20 for a used sweater, for example - I don't care if it's designer or not, my idea of buying used is to get a great deal - and on swap.com I do - every piece of clothing I have ordered has arrived clean, well packaged, and in excellent condition. I have only returned based on size (different brands run small and large), never on quality - and returns are a breeze! Quick, easy, no hassle and refunds appear exactly when the site says they will. I shop here a lot - well worth it - especially with free shipping! Kids grow so quickly and tho of course I do buy my son new clothes, I love picking up those cute outfits you can't find anymore and getting more bang for my buck - I have a number of items I would never have paid full price for, but it sure looks like I did! For the first time, I am going send MY clothes in to sell - until then I cannot give feedback on the selling or swapping end. YET :) Happy shopping!

Thumbnail of user breannam6
Virginia
1 review
0 helpful votes
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September 3rd, 2016

There are plenty of great deals on clothing to be found at swap.com. I had absolutely no problems with my order and everything arrived in great condition.

Thumbnail of user monikas13
Colorado
2 reviews
1 helpful vote
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December 16th, 2015

The items I ordered were shipped professional and looked like a new purchase. Shipping was also fast, especially since my first shipment was so close to Christmas.

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From the business

Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user michellet32
Swap C.
Customer Service Representative

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