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Swap.com has a rating of 3.0 stars from 1,187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swap.com most frequently mention customer service, store credit, and good condition problems. Swap.com ranks 1st among Swap sites.
I ordered an Allbirds Running Shoes from Swap.com last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Swap.com was outstanding, and I can't wait for my next purchase.
This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's new and discovered no longer are you able to pick your shoe size, dress size, or another size! It's not even divided into subcategories like petite and Plus. Awwwww...liked it better 4-5 years ago when it was easy to find what I was looking for and there is not near the items that there used to be. Also, had to wait for a code via email to signing. It's been over 45 minutes and still no code, even asked for a 2nd code, you guessed it...still no code!. So long Swap. Back to Poshmark for me. Sad to leave. Customer of MANY years, Char in Delaware February 8,2024
This site is Amazing they are very affordable my daughter loves her clothes the clothes are in great condition and very helpful staff
I purchased a dress for a party and was amazed at how fast it arrived. It still had tags on it! Fits great. Will definitely be back!
I luv shopping on swap.com for my grands. I'm always able to find what I'm looking for at a reasonable price and always in good condition.
I love this site and so easy to shop with guideline of sizes, brands and type of clothes.
Prices are cheap along with great sale, too.
I have been looking for a Talbots's sweater for some time now that is similar to a black one I own. Delivered fast and great price.
Everything I have ordered has arrived promptly, always as described. I really enjoy shopping swap.com!
The clothes I ordered arrived promptly and neatly packaged. I am very satisfied with swap.com and will buy from them again.
Love this site. Have purchased many items, from maternity to baby to men's, very happy! Fast shipping, huge selection of items.
I have found lovely clothing items at swap. Accurate description of items, fast shipping and great prices. I highly recommend it!
Swap.com is an excellent website to shop on. The items are reasonably priced and shipping is fast. Lots to choose from!
I have ordered allot of items from Swap.com and have been very satisfied with all orders, Packaged organized and great Delivery.
Awesome prices great quality and accurate descriptions of items. Shipping is fast and customer service is amazing. Love shopping at Swap.com
I seen, ordered, received my order everything was just right, the quality was great, I'm greatful for a company like this, I will be back on Saturday.
#I'LLBEBACK.
This site has EVERYTHING! I've told everyone about this site! And the prices are great also! I will definitely be shopping here again!
I came across this website by chance and have so far made 2 clothing purchases. I am so happy with the quality and quick deliveries...
Buying used/new clothes second hand is a great way to decrease our impact on the environment. This is one way to save money and resources.
I received a few items and loved them all. And the prices were great! I believe in recycling clothes and this makes it so easy!
The fast service at Swap.com was great & the items I bought were just as represented-great quality! I plan to shop more with Swap.com :)
I've sent one box of items to sell, and I've purchased three separate times ($200-$400 total per order). First, the purchases: my first order arrived just fine, and everything was as I expected. I did return a few items that just did not fit or didn't look like the photos in person. The return went fine. The second time I ordered, there were a couple of errors, and a couple of items smelled terribly of chemicals. Again I returned a few things, and this time the refund was delayed, they didn't process all of the items to be refunded, and I found the items that were supposedly "missing" from my return for sale on the site. That's fraud, folks!
Unfortunately, by that point (since it was delayed) I had already attempted to set up another box of sale items as well as ordered another lot of clothing. I got a discount code for shipping, and then when I tried to use it, the site said that the code (generated 5 seconds earlier) had already been used. I saw the notification that the items wouldn't be processed for over two months anyway, and I decided to sell them elsewhere. Like others, I've decided that selling on the site is not worth it.
Meanwhile, I just received my third shipment of items. EVERYTHING in this shipment reeks horribly of mothballs. Naphthalene is a known carcinogen. I don't really want that against my skin, let alone my children's. Also, half the items were different than the description--wrong shoe size, wrong clothing size, totally wrong description (hi, these are capris, not pants; this "dress" comes to my waist, etc.)--and several items had damage, including one with a giant hole in it. I'm done.
I have had nothing but good experiences with Swap.com. Selling, buying, and returns have all been great and beyond expectations.
I have been happy with everything I have ordered from Swap.com! The prices rock and items in very good condition!
I receive excellent merchandise and it usually comes within the week of the order!
I would recommend them to anyone.
Ease of navigating site, photos and descriptions clear. Pricing fabulous, ordering quick and shipping just as quick. Will visit again.
I loved Swap and bought clothes for a long time. The shipping was decent and the customer service was decent. Now, my order takes close to two weeks.
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Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.
Hello Sarah,
We sincerely apologize your recent order took longer than expected to arrive. We will definitely look into this to better understand what the delay was.
We hope you will give us another try. I will follow up with you separately as well.
Sincerely,
Jen - Swap.com