Swimsuits For All

Should have read the nightmare reviews before I used this site. I was scammed by the ecredit return email. The ecredit email was never sent to me. By the time I realized I had never received my refund credit (of almost $100.00) the three month scam period had come and gone. Soon after the three month money grab period they sent me emails every day! They must be really happy with their marketing/IT group that came up with that idea. This is no different than my 89 year old mother getting a phone call that scares her into paying extra taxes or she'll be arrested. As a boomer, I recommend we all start heading back to our favorite stores and shop with companies that value return customers.

There was an item on my recent order that showed not yet shipped together with a message stating the item was non refundable( no prior reference to this status). I reached out to Customer service to cancel the order and depite the "not shipped status" they stated there was nothing they could do. That I need to refuse the order, and process it as a return... There is no regard for consumer care and return policies / shipment policies are clearly broken. There are items I considered keeping, but I will be returning all items for a full refund and or disputing all cc charges if this is not rectified form their side

I have not had a good experience with Swimsuits for All. I had a credit due to me. When I tried to use it, the store could not find it. I called a few times to try to get my credit. I was told that is was from a few months back and needed to be reissued, just wait 5 business days. After repeated calls and no one knew where my credit was, I had a ridiculous answer. I was told that since the credit was over 90 days, it was gone. I asked where and was told "like maybe the state controller of California ". He went on to say it is th law but if I contact, he thinks, the controller, I would get it back. I have never had any merchant do this. I sent back an order last week. I wanted the funds back on my credit card. I do not want to do business with them again. The merchant told me I would have to have $6.95 processing fee if I did not use the E-card for store credit. At this point, I explained I would go the Better Business Bureau. The fee was dropped. Stay away from this company!

Placed an order on April 6th for a $78 swimsuit (plus $14.99 shipping!). Regretted it, contacted Customer Service to cancel the order (because there's no option to do that through their website). No reply from Customer Service, item shipped on April 15th. Finally received the item on April 27th -- a full 21 days after the order was placed -- and of course it didn't fit. Put in to have it refunded, and I'm out $9.99 for return shipping. These jerks took $25 from me in shipping charges for the privilege of trying on a bathing suit. Absolute trash, never shopping here again.

We ordered a swimsuit for my wife and they have said it has shipped but it has not ups tells me that all they have done is created a label. Needed the suit for an upcoming trip and now we are out over $75 and they are saying we have to wait for 30 days to get refund but we can order another one and the are sure they can get it out in three days this time.
This company company is a joke i talked to a supervisor and she said there is nothing they can do. Please do not waste your time and money with this horrible company.

The suits are fine but I ordered one that never arrived and when I contacted them to find out what happened they told me I had to complete and affidavit and mail it to them to get a refund. I didn't want a refund, I just wanted the suit I ordered. I did complete the form and attached it to a reply email but was told it has to be mailed. Come on! In todays digital world there is no reason to require something to be mailed to Texas in order to reach a resolution. Sadly, they lost a customer today.

My first order I received a completely different tankini top than what was ordered. The packing list had the correct item listed, but incorrect item received. I returned that item along with other items that were incorrect size, which I ordered based on their sizing chart. I asked for replacements for 3 of 4 items. Second shipment I received the SAME INCORRECT tankini top, again the item was correct on the packing list, but incorrect item received. Their returns policy is not reasonable, they expect you to pay shipping costs for all returns unless you accept a credit to your account for future purchases. Telephone Customer Service is non existent, when I did reach a chat representative they were very hasty with replies and cut the chat off before I completed confirming the return. Very poor customer service, will never order from them or any of their affiliated companies.

I ordered three size 20 tankinis and one size 20 bottom. Tankinis came size 30 and bottom a 26. I even received an extra bottom (size 26) that was not ordered. Not one item came as ordered. Customer service would not expedite correct order even when I agreed to pay for fast shipping. The icing on the cake was the return shipping label was someone else's. I didn't even have proper label to return. Four items ordered for vacation and not one can be taken along. (A few tears were shed). The remedy to their mistake should have been simple…expedite shipment….even at my expense. Negative word of mouth travels at lightening speed. Unfortunate for Swimsuits for all.

Horrible, horrible customer service! Do NOT order from this company! Week four and my order has still not shipped, they refuse to issue a refund, and refuse to tell me when I'll receive my order. Then, they tell me when I eventually get my order, I won't be reimbursed for shipping. And now I was just notified my order is on backorder. This is all a joke! Second day in a row attempting to talk to a manager and still on hold after an hour and 36 minutes.

Placed my order on May 8th, didn't receive until last night. Paid 12.99 for shipping and it didn't get to fedex until a week later. Their sizes are so wrong. I am a 36ddd so ordered according to their size chart and could have fit 2 people in the top. Their return policy is if you want the credit back you should pay for your own shipping, and make sure you get tracking... which leads me to believe that they plan on saying they didn't get it. And no matter how you send it back they won't give you the shipping price back. So I paid 20.39 for UPS Ground on top of the original 12.99 shipping for bathing suits that were no better than walmart.

Horrible experience! My free shipping code did not apply to my order. I called immediately & spoke to Jay Ray who told me to send back my order & place a new one with a code that worked & he would refund my full order including shipping. I've spent hours on the phone trying to get my refund & waiting for a "mgr" to call me back. Still waiting. I will never order from this company again. Their shipping is awful. It takes weeks for an order to arrive. In this day & age that is unexceptable.

I ordered 3 swimsuits for the summer swim season. After 14 days with no contact, I called to check on the status of the suits. The customer service person said they were behind trying to fill the order. At 21 days, I called again to check on the order. Again, they said they were behind, and offered a refund. At 28 days, I called again, and the order had finally shipped. When the order finally arrived, I had lost over a month of the season, so I didn't need all 3 suits. I returned two. So far, no return has shown up on my credit card.

Don't buy from here! Quality has gone down consistently for four years. My first bathing suits lasted beautifully, but new suits break, and don't last, underwires break out poke you, fall out. Bummer. If you have to call for customer service, expect to be on hold for twenty minutes. Last suits I bought were so bad, tried to return for a refund, they make it impossible to figure out, I finally ended up just sending them back for a credit, three days too late, and they wouldn't take them. I just got a bag of crappy cheap bathing suits crammed in a bag. Returns are from date THEY ship, and it takes a week and a half at least to get them, and time shipped back counts, so you really only have about 30 days for returns. This was a LOYAL customer from 2016. Thanks for the crappy treatment. Will not shop here again. Ever. The treatment for a loyal customer is really the straw.

Terribel customer service. I returned an item that was delivered in error to the "happy returns" designated location and got a confirmation number. But they will not give me the credit to get what I wanted until they received the item that was delivered in error. I will not receive a store credit until they receive it back in 2-3 weeks.