Swimsuits For All has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 226th among Swimwear sites.
This company responds to reviews on average within 4 days
I have purchased their swimsuits for over 2 years and could not be happier. Their selection is amazing and quality even better. It is so nice to find a place that caters to us plus size women. This company truly knows how to take care of its customers.
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
Tip for consumers:
Avoid this entire group of companies. They are all run by complete incompetents
Products used:
None. One was returned and one never shipped
Date of experience: August 20, 2024
Gift Certificate NOT HONORED.
Swimsuits for all Stole money,,,They have NOT HONORED my Gift Certificate (the certificate itself says it does not expire). I wrote on MAY 24th. 5 different customer service agents told me that it had to be "reactivated"...? WHY was it inactivated? I had to wait 3-7 days for it to be "reactivated" - 5 TIMES! Each of these times I reached out to a different customer service agent and then waited the prescribed time. I tried to purchase 20 or 30 times. I am disgusted. This is stealing. I will seek recourse. Wasted time. Money, frustration. Despicable.
Tip for consumers:
Gift Certificate NOT HONORED.
Swimsuitsforall Stole money,,,They have NOT HONORED my Gift Certificate (the certificate itself says it does not expire). I wrote on MAY 24th. 5 different customer service agents told me that it had to be "reactivated"...? WHY was it inactivated??? I had to wait 3-7 days for it to be "reactivated" - 5 TIMES! Each of these times I reached out to a different customer service agent and then waited the prescribed time. I tried to purchase 20 or 30 times. I am disgusted
Products used:
bathingsuits
Date of experience: June 28, 2024
Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...
Tip for consumers:
Dont shop here at Swimsuits for all...global E Beauty....They have gone down hill and you probably wont get your items...They might take your money though...
Date of experience: February 14, 2024
Hello Dee,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
I just recieved my chlorine resistant leggings and chlorine resistant tunic...The colors are beautiful on the tunic,I ordered a size 8, and actually bought a smaller size than usual...It fits pretty big, but i can use it for a dress (so tunic fits bigger than your usual size likely)...The leggings seem to fit a bit smaller than all my other leggings, and i got a size 10, so leggings may fit you a bit smaller than usual...They have a really pretty color strip on the side of them...Colors on both garments are really striking and pretty! It looks to be good quality stuff! The shipping sucks! It took forever,and it never updated from epostglobal to Canada Post, which worried me...I contacted Epostglobal LLC and got a really nice lady who looked into things for me, and it seemed someone at that Epostglobal shipping forgot to enter some info to Canada post, so when it was submitted,then it showed it was moving thru the system...Im happy with my purchase, but i wont know how chlorine resistant it all is until i use it a bit...I will say its really pretty stuff! I would consider sending tunic back and get a smaller one, but I think it be a hassle with post etc..
Products used:
Leggings for the pool and tunic for the pool
Date of experience: March 8, 2023
I placed an order over a week ago and it still has not shipped. I'm leaving for vacation in four days….People don't really have the money or time for this kind of service anymore. They will look elsewhere asap. There are too many high quality businesses.
Date of experience: June 6, 2023
Dear valued customer,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address for further assistance. We apologize for the inconvenience.
Sincerely,
Swimsuitsforall Customer Care
Like many before me, their site is deceiving. If you do order CHECK your PayPal, credit card whatever for troll "reward" charge you did NOT sign up for. Call immediately to cancel & request confirmation email of cancellation. Do NOT order they pay penny on return. Good luck.
Tip for consumers:
Make sure you check being charged a monthly reward service. Seems to be anywhere from $14-$16 as I’m reading reviews. They return penny to the dollar. Be careful.
Products used:
Swimsuit
Date of experience: January 11, 2023
Item said shipped in 6/30 and today is 7/5 and UPS website states it has not even been picked up. I paid almost $40 for expedited shipping to have it time for my vacation. Customer service is trying to tell me that UPS website must be down because it's not updating. That's ironic since it's said it's shipped it's never moved once. But let's blame UPS website. Took 3 times calling just to talk to someone in US as well. First 2 people I talked to told me to contact UPS. Third person finally let me talk to a "specialist " in the US. So confused. I just want my swimsuits for vacation!
Date of experience: July 5, 2023
I made an order for a few bikinis and want to return some as they are two big. I have emailed customer services a number of times and am not getting a response. Don't use this company their customer service is non existent. I have lost a lot of money
Products used:
One product
Date of experience: May 22, 2023
Hello Abigail. We would like to apologize for your recent experience with Swimsuitsforall. You may start your return through this link: https://www.swimsuitsforall.com/help-page?cid=sa-custservice-returns
If you need any assistance, you may reach us at social.media@fbbrands.com.
Sincerely,
Swimsuitsforall Customer Care
Poor customer service, poor quality, way too expensive for so-so merchandise, sizing is way off on everything and they have made exchanges/returns as difficult as possible. I have tried this company on and off for a few years expecting different results. I'm certainly not going to waste any more time or money on this dysfunctional outfit.
Date of experience: January 20, 2024
They shipped my order to a Walmart that's 20 miles from my home and claimed that I chose that as my delivery address. I absolutely did not.
And I didn't accidentally input that address. It's in another town and the addresses have nothing in common except for being in the same state.
The customer service rep I spoke to was dismissive and unhelpful. The email customer service was no better.
Needless to say, I do NOT recommend this company and I won't be ordering from them again.
Date of experience: May 12, 2023
This company is very deceptive. After my order, I started being billed $16.95 a month. Their is no explanation for this if you go into your account. After some research, I find that is is some sort of rewards program, but no information about rewards you have earned. You might think you are getting a sale on a swimsuit, but after these ongoing charges, you pay much more for your swimsuit than you would anywhere else. My advice is to never purchase from swimsuits for all.
Date of experience: December 14, 2023
Hello Shirley. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Sincerely,
Alexis
S4a Customer Service
The swimwear is terrible... cheap quality, and the built in cups are the same size for every swimsuit regardless of size (size 2 gets the same cups as a 22). Just TERRIBLE, cheap crap. And what's worse-- you lose about $50 in the return process, which makes no sense! DO NOT ORDER! Just a scam!
Products used:
Swimwear
Date of experience: March 29, 2024
So I buy a suit and it comes. Can't get suit above my ankles. Try to return it. I pd $33.68 out the door. They wanna give me $12! So I call them back and then she says she will give me my $ back-all of it. Never sends label. I call them back. Guess what? Back to $12 refund! Horrible foreign country customer service. Never again. Crappy suits, sized completely wrong. DO NOT BUY. Go to Penney's or amazon. No hassle on returns.
Tip for consumers:
DO NOT BUY ANYTHING FROM THEM. READ REVIEWS FIRST. THEY ARE ALL BAD.
Products used:
None! I LOST money and they will try to sell that to another person and they will get ripped off too. This company has really gotten terrible! Foreign customer service you can’t understand, they lie and say you get refund and then just won’t send shipping label. Really sad company. I’m done!
Date of experience: January 10, 2023
This company is full of scammers and no customer service. They took my money and 24 hour shipping fee...and Never shipped my suits. I called for a refund or the merchandise and they refused. Do not use this site...its a rip off.
Products used:
Never use this site.
Date of experience: October 7, 2023
I purchased 2 swim suits from this company. They did not deliver my items.
When I called several times they said its on the way.
Then I called again and again.
I spoke with Customer Service Amy and she are very uphelpful. I just want my 2 swimsuits or a refund.
They refused both
Do not do business with these scammers.
Stay FAR AWAY!
Products used:
Ordered 2 swinsuits and they never arrived.
When I contacted them, they said too bad.....I did not call in the correct amout of time 90 day.
Which I DID. Over and Over.
They refused to ship my product and declined a refund.
They are thieves.
Stay away!
Date of experience: September 26, 2023
Don't purchase from this website. It is a scam. I wanted to swap a swimsuit out because their sizing descriptions are way off. The website said if I agreed to a gift card instead of a refund they would give me an "instant" credit so I selected that option so I could use that credit to order the replacement swimsuits in a smaller size. When I got no instant credit I called customer service & they told me sorry the credit was not instant but no worries, I could go ahead & make my replacement purchase & they would convert my gift card to a credit card credit once the gift card was issued. Once the gift card was issued I called to get it converted to a credit & they told me there would be a $10 fee to do that. This website is a total scam & you should avoid them at all costs as their #1 goal is not to sell but to lie & cheat their customers out of money.
Tip for consumers:
They lie to customers in order to scam them out of more money
Products used:
none
Date of experience: March 2, 2024
Bought suit and it had pulls all over it. It had apparently been used. I send an mail to the company and never heard back from.
A month later I start getting 17.99 monthly charge on my credit card. It said swimsuits for all club.
I never joined a club and this was a ridiculous charge. I couldn't get hold of them so I contacted my credit card company. Since I didn't find or see the charge until the 3rd month only 2 months was taken off my card.if you buy something from them beware and pay attention to the charges.
I don't know what is going on at this company but something changed. I bought from them in the past and didn't have a problem.
Tip for consumers:
They started charging my credit card for some kind of swim suit club I never joined. Or someone in their facility/ company is doing it. At any rate my credit card was charged by someone claiming they were swimsuits for all.
Products used:
Bathing suit. Customer service never returned 2 emails to contact them.
Date of experience: March 15, 2024
Hello Lise. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your billing zip code and a brief description of the issue. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
I purchased 3 suits and returned them next day.They took 33.23 from my refund. Customer service told me it was due to the fact they don't pay for shipping plus restocking fees.So you pay 20 for shipping and then another 20 to send it back. AND then 2 months later they charged me twice- 16.95 (33.90 total) for some club I absolutely did not join. This company is a ripoff! Buyers Beware - I would highly recommend finding another place to buy your swimwear.
Tip for consumers:
Yes this company is a total rip off and should be investigated for their charges to customers and their returns.
Products used:
None I sent them all back
Date of experience: September 4, 2023
I purchased a chlorine resistant suit. I only wore it for a few weeks and had to throw it out. Material worn threw and sagging. Company would not replace it or do anything. Would not even look at pictures. Claimed they could contain a virus. Return policy is only for unused and unwashed or defective items. Buyer beware.
Tip for consumers:
products state they are chlorine resistant. They are not
Date of experience: March 22, 2023
Fit of suit was awful. Returns process was incredibly expensive. I paid $72 and was only refunded $47 after fees. Contacted customer service to complain and was told I agreed to those terms with purchase. Avoid.
Date of experience: June 4, 2023
I entered a promo code for free shipping which did not work (still charged me shipping). Several months later I noticed a fee of $16.95 for 2 months. Apparently entering the promo code signed me up for a monthly rewards club ( I am paying for points?!?!?!?). The only way to receive free shipping is to request reimbursement which there was nothing defining the rules. I will never buy anything from this company again. As a note- I kept a swimsuit that did not fit due to the charges to return where ridiculous.
Date of experience: September 19, 2023
Hello Stephanie. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Their website states that 2 promo codes are allowed, which was odd, but sounded great. (I should have realized that was to good to be true). I ordered 2 suits and entered 2 promo codes, one for 30% off and the other for free shipping. After placing the order I realized only the free shipping was deducted. I got on the chat and waited until they said nobody was available and they would email a response. Nothing. I sent an email to customer service which stated a response is usually received in a few hours…nothing. I tried the chat again and was told only one code was allowed, which is not what their website said. I then decided to cancel my order and was told it was too late….the order is being processed. I will need to pay $10.99 to return it, or get a gift card for another purchase. What a joke…if the chat would have answered when I placed the order it would not have been too late to cancel. Do these numbers add up to you? See picture
Tip for consumers:
Check the return policy and totals charged before paying!
Products used:
I ordered 2 swimsuits and intend on sending them back.
Date of experience: March 22, 2023
Placed an order yesterday. Receive an email next day to call the Customer Protection Group. Lady was very rude. Told me my credit card was an international card (non-US) and thus they could not accept and cancelled order. Called our Citi-Bank Meijer credit card, they state they are most definitely US based and saw the charge on the credit card. Call back Customer Protection Group and sat on hold for 25 minutes, then told order was cancelled and nothing they can do, including trying a different card. Asked for manager and again she was indifferent and not willing to try and assist and keep the business. Bad business practices, would not deal with this company ever again.
Tip for consumers:
Don't use it. Found same product on Amazon Prime with better prices.
Date of experience: January 26, 2023
Complete scam - i was staring at my confirmation email as they were telling me on the phone that I had no order and when they finally found me in their system the order was placed under someone else's name completely and sent to them instead. Such rude customer service as well. Scam Scam Scam
Tip for consumers:
dont order from here
Products used:
never received items
Date of experience: January 31, 2023
I have ordered from this company twice and will never do so again. They rip you off on exchanges by making it incredibly difficult to do it. And when you apply promo codes, they tell you it will be deducted at the end, but it's not. Customer Service is useless, they tell you there's nothing they can do. I will never buy from this company again.
Tip for consumers:
Customer service is not helpful and promo codes dont wwork
Products used:
Tankini and swim skirt
Date of experience: May 26, 2023
At first I was impressed with this company. They had tons of pretty stuff for plus size women, which is not as commonas I wish. However, the reality is not as good as the initial impression. Their stuff is pricey, unless you buy it on sales, but it is not the best quality. The pieces do not last, whether you uae them or not. In addition, they charge shipping, unless you get on one of their promotions. That in itself is not too bad, though other companies offer free shipping if you spend a minimum amount and they do not. The bad part is they charge for returning the items. It is a flat $10.99 processing fee, regardless of how many itrms are being returned. That, I do not like. Most other companies offer options for free returns.
Date of experience: May 4, 2023
Have ordered in past and liked items but never had to return/exchange. Sent 2 times back in their bag, label and invoice. They charge $10.99 shipping return fee ( rip off). I sent in 3 weeks ago and no word. Call customer service line and it's a bunch of promotions followed buy an automated line that doesn't recognize why your calling and gives you another number to call which is DirectTV. Did the chat feature, sat on hold because it only wanted to help me purchase not with a return. Finally get through and the guy tells me that 1) my order has been receive yet. Then 2) oh was received by the post office 4 days ago and that's past the 60 day return so it can't be accepted. What happens now when you receive my package do I get it back? 3) No, the company donates it! Are you kidding me. It's my paid for products and your not going to give it back to me? He said "no, that's the consequences of returning it late."
Go elsewhere or loose a lot of money
Tip for consumers:
Buy bigger
Products used:
Swim suits and cover ups
Date of experience: August 8, 2022
Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!
Hello Suzanne,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your address, and the gift certificate number and pin. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care