Swimsuits For All has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 226th among Swimwear sites.
This company responds to reviews on average within 4 days
I have purchased their swimsuits for over 2 years and could not be happier. Their selection is amazing and quality even better. It is so nice to find a place that caters to us plus size women. This company truly knows how to take care of its customers.
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
Honestly, I never thought I'd find a website that makes it so easy to find a swimsuit that fits and flatter my body type. Thanks goodness for SwimsuitsForAll. I found three one pieces I really liked and, after pushing myself a little, even order a bikini. I wore all four suits over the summer and could not have been happier! They provided just the right level of comfort and sexy that I wanted. Doesn't get any better.
Date of experience: August 17, 2015
Swimsuit fabric quality was fine; colors and patterns were attractive; but stitching on several of the suits was loose coming out of the package. Styles were cute and as pictured. Sizing was as expected.
Delivery delays caused some of my order arrive too late to take on vacation, and returns were necessary. Some of the items are still on backorder and have not arrived. In some cases, substitute items were apparently sent, but style numbers on the packages don't relate to the order form or garment tags, so I'm unclear about what's going on.
I returned the items which didn't work for my mother or me. Swimsuits for All has acknowledged receiving the return, but my refund has yet to be processed even though two weeks have passed.
Given the slow refund process and extremely high shipping costs -- shipping was 30% of the order total! -- I don't see myself shopping with this company again. Summersalt is a far superior option.
Products used:
2 swimsuits which arrived late, but before our vacation.
Date of experience: October 4, 2021
Ive ordered with Swimsuits for All a few times. They return your orders in the form of gift cards unless specified and even after a gift card is applied to your account and you don't use all of it, then remember the number because they wont help you recover it after 90 days. Your money will be lost.
Date of experience: June 21, 2020
I purchased a swimsuit 6 weeks before vacation. The confirmation stated i would receive my order 5 days later. Actually, it was like 5 weeks. When It finally came it was too big. By that time there was no time to exchange. That was in May. I've tried to "exchange" the item since its my only option. When I try to check out and put my gift card in the price doubles so I owe more money. Thus company is a joke. They are impossible to deal with. I woukd have give them 0 stars if it allows.
Date of experience: August 12, 2020
Swimsuitsforall gives the opportunity for women of all sizes to feel sexy and beautiful. Sizes go up to about 18-20. I am 38 DD cup size and a size 16 bikini top fits gorgeous with no spill over. This store has been a blessing and actually makes me love the beach again! This store gets my curvy girl certification stamp
Date of experience: July 15, 2018
I really have absolutely no complaints. I ordered 2 suits & received them within 8 days. I had to return one of the suits because of poor workmanship but the other was fine. The process was easy & am happy to say that it I was advised today that they have received the suit and have refunded (less shipping) my account. Ordering anything on line anymore is a crap shoot as far as quality. There are no quality controls in China. But I am happy with the suit I got.
Products used:
One of two bathing suits ordered
Date of experience: November 16, 2021
Thank you for taking the time to review us, Cheryl! We are sorry to hear about the workmanship issue with one of your suits.
I purchased a swimsuit. Didn't fit. Processed a return online and printed the confirmation and shipped it back. Never got a refund so I called. Turns out I can't get a refund because it exceeded the 60 window by 3 days! The item had to be RECEIVED by the company within 60 days of their initial SHIPPING date (not when I received my order). Customer service was awful. 0/10 do not recommend.
Date of experience: October 5, 2022
Hello Caroline. We would like to apologize for your recent experience with Swimsuitsforall. Please send us a message with your order number, your email, and your billing zip code to social.media@fbbrands.com. We will be glad to further assist you. Thank you.
Do not order from this website, swimsuits are cheaply made even when they cost you a fortune. Wires on mine were even sewn in, and the back wouldn't stay shut, even though it fit me properly. Horrible customer service, rude and untimely. The shipping service they use is crap and 1/2 of my packages never got to me and they still won't give me a refund. SO DISAPPOINTED!
Date of experience: July 21, 2021
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.
Do not order from this company! I sent my swimsuit back because I didn't like it. It was three weeks with no refund. I called and they said they had refunded me through a gift card. I told them that I wanted it refunded to my credit card and they then said it would be 3-5 days before it would be refunded. Out of $73, I was told I would only get $48 back due to $11 refund fee and no shipping/handling return. They basically got $25 off of me for returning an item that I didn't like, that is if they refund me at all. If they do this to every person that returns a swimsuit, think about how much they are making off of returns!
Date of experience: May 18, 2022
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
I wish I would learn to check reviews first! I placed an order weeks ago and still showing. Processing! No info can be given and can't cancel the order! By the time I receive this order it will be Christmas! Will never order again. I've never had this issue with other sister companies but this swim suits for a is a scam!
Tip for consumers:
Order only if you want it for next year!!
Products used:
Swim suit top buttom and cover up. Have never received
Date of experience: June 2, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
I ordered swimsuits and tried to return them. They stated they only exchanged. So I requested a larger size.I had to pay the return shipping. They were still too small, so I returned them. My $126 purchase and I received $54 in check form(did not credit my card as they stated). Terrible business practices. The chat monitors could care less. Soooo disappointed.
Date of experience: December 8, 2022
My first order took months to receive! They won't help at all when you call! The first guy hung up on me when I wanted to speak to his supervisor! The second guy just told me I was s. O. l.! Unfreaking real that a company like this can exist in this day in time! I will never purchase from them again and I will make sure everyone I know hears all about my experiences and I think I will include letting everyone I don't know too on social media! People need to know what kind of company this is before they waste their money!
Tip for consumers:
Go elsewhere! You can buy better made suits elsewhere for a better price and definitely better shipping times! But the worst is their customer service, having been in customer service for over 20 years it blows me away! I would have lost my job talking to people like they did and then hanging up on them. It amazes me they are still in business and that the company apparently endorses them treating their customers like they do.
Products used:
Swimsuit
Date of experience: July 25, 2022
I wish I had read this reviews before placing an order. This company has NO customer service at all. They have no interest in fixing a problem at all. If you do order from them- expect a delivery wait of about a month. And no one will assist you until a month has elapsed of not receiving your delivery. Shop elsewhere and save yourself the aggravation!
Tip for consumers:
The customer service is non-existent - no interest in solving the issue
Products used:
Ordered a beach cover up as a Mother’s Day gift two weeks before Mother’s Day- and still hasn’t arrived
Date of experience: May 5, 2022
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
The merchandise is often out-of-stock. The anticipated in-stock date is rarely correct. I've already received several emails stating my order is further delayed. Getting in touch with customer service is also not easy.
Date of experience: July 25, 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience and will strive to do better.
Supposedly my order shipped, it just has not arrived on time. "Customer service" via chat says I have to wait two more days before it can even be researched. Then I either get my order refunded or they try to send it again. UNACCEPTABLE! Meanwhile, my order from Lane Bryant was placed, shipped and received... for FREE. Once again Full Beauty brands is a disappointment. I am making sure to post my experiences on every platform possible since the last time I had a question (a MONTH ago) I still have yet to receive a response. Instead I got the same BS as here that response times are bad etc etc etc... except your competitors don't seem to have that problem do they? All I got was a free shipping coupon that did not work and another excuse for poor customer service
Date of experience: September 3, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
The site does not disclose that fulfillment time will generally exceed one month and when you call they tell you it can exceed that because of COVID. My order was still in the processing stage (I dont even think they have the product) so I asked for a refund, I was told no. Poor company, very poor return policy, I suggest not buying anything here. I did order some things for family last year but they returned them so I had a credit. I think the quality is very poor also. Steer Clear.
Tip for consumers:
do not purchase products here
Products used:
None
Date of experience: May 1, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
*WARNING*
I will keep this short for my sanity.
I ordered 5 bathing suits, knowing I'd return most of them, but wanting to TRY THEM ON. I called to place my order and I asked the customer service rep. If the return shipping would be free, she said yes 100%. As soon as i tried on all the ill fitting swimsuits I knew I would be returning them all. I read the return instructions to my dismay. It said you could only use the prepaid label for store CREDIT. Ugh, 5 mins and $13 latter my return was on it's way back.
It's been a month and I havent even gotten an EMAIL or a phone call telling me why it has been taking me so long. I call them daily and get the same bull sh*t.
Never. Ever. Again.
Date of experience: April 10, 2015
I ordered almost $100 worth of bathing suits. After 8 days went by and my order still showed as not shipped I called to cancel my order. I was told by supervisor Valerie employee #******* that orders can't be canceled and i should receive my items by July... July? A full month after placing order. Why can't an order be cancelled if it has not shipped and probably wont be shipped for a few more weeks? Mind you items are shipped from the United States. If they were honest in their advertising and said it will take over a month to receive a suit i never would have ordered!
Date of experience: June 10, 2021
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.
I'm still waiting for even a shipping notification for two orders I placed May 2nd! I placed the orders a whole month in advance of when I needed them. Spent lots of money on beachwear that I don't even know I'll have by my vacation. An email to customer service was of NO help at all. You have turned a long time customer into a very dissatisfied customer. Do better swimsuitsforall. Not happy!
Tip for consumers:
Better order WAAAAAYYY in advance
Date of experience: May 15, 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
I have purchased several items for Swimsuits for all and will NOT be buying vendor again! The convenience of having a swimsuit delivered and try on at home is not worth the time and energy to receive a refund when returned. Unless you review your credit card statements to watch for the reimbursement you will not be repaid. I had to call three times to be told my reimbursement to my credit card would be received in 10-14 days. Last call stated 2-3 days and I still haven't received it. The time spent trying to receive the refund out ways any benefit of home delivery.
Date of experience: September 19, 2019
Ordered two suits. Both too small. But not just one size too small, more like 3 sizes too small. Their sizing is completely off. And returning is a nightmare! They don't refund, they give you store credit. But the credit is only for the merchandise, not for the shipping. Two suits, and I'm out more money than I care to say with the exchanges. And their "customer service" is a joke! I can't believe they are still getting away with these deceptive practices. How are they still operating as a business?! Unreal.
Date of experience: April 10, 2018
I ordered a swinsuit on 7/26 with express shipping, it was to arrive by 7/30. Fast forward to today 8/9, my order finally arrives and its a pair of men's pants! I call customer service, the rep I spoke to refunded me half of the express shipping charge and told me once I send the item back to call in and they would refund the rest of the shipping charge. Why is it that I have to follow up so I can get all my shipping charges refunded, when they are the ones who messed up? Did I mention that the swimsuit I ordered now 15 days ago is no long available in my size? This company is the worst when it comes to shipping and obviously sending out the correct items. Such a joke!
Date of experience: August 9, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
DO NOT purchase from these people. I have bought swimsuit from them before with no issues but this year has been terrible. I order the suit 2 weeks ago and it still has not shipped. You pay for shipping with this company which came to be 18 dollars for this order. For that price it should be shipped by now! I called customer service to try and cancel since my card hasn't be charged yet. I waited over 30 minutes to be hung up on and then called again, waited another 30 min, and they said they could not cancel since it was processing. The suit will probably be late for my vacation. When it arrives I will still need to pay the 10 dollars shipping to return it! Terrible, terrible, terrible. I will never shop here again.
Date of experience: April 19, 2021
Hi Rebecca, Please send us an email with the order number to social.media@fbbrands.com
Customer Service Analyst
Do not share your credit card number with this company. They will send the wrong thing just so that they can take your card number again for a reorder -- all, under the guise of issuing a refund for the first item. It's a total scam. They sent the wrong thing twice before I figured it out and reported them for fraud.
Date of experience: July 10, 2018
I ordered and paid for expedited, Super Fast Shipping which "Will arrive within 2 business days if ordered by 3 pm (Eastern)." I received my confirmation email on Wednesday at 10:52am. My package will not arrive until Monday, May 24 which is after I leave on my vacation. NO WHERE did it state that there would be this delay. I did get a pop-up stating that not all items (specifically, the free gift) would be available to ship that quickly. I would have gone to a brick & mortar store had I been honestly informed. I have been a customer for years and referred many friends and family members. No more. I will return the 3 swimsuits I purchased as soon as I return from my vacation and never order again from Swimsuits For All. In addition, the customer service representative was rude and continually talked over me.
Date of experience: May 21, 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.