Swimsuits For All

This is almost too comical to be true. I purchased a longitude suit which turned out to fit much shorter than longitude suits I have had in the past. I returned it immediately after trying it ontags and liner still intact. A few weeks later it was returned to me with a note saying the item wasn't returned within the days required and that the item was damaged. Neither was true. So I called the returns department; they said it was an error and to return it. I did and guess what? It was returned to me again. Called again and they apologized, finally refunded it and explained how to return it this time. Much to my dismay, frustration, annoyance, it was in my mail yesterday! Is this for real? Do they not want the suit back?!

When I placed my order, the site stated shipping would be 7 to 14 days. A week later it had not shipped yet so I called to see if I would get it by June 10th (which is over 3 weeks from when I placed my order) and the rep said I would not have it till the 14th. I explained that I'm going on vacation on the 11th and would like to cancel the order. She said she nor a manager could cancel the order but she can request a return label. What? So they would rather pay shipping two ways instead of canceling the order. This company needs new management! I wish I had read all these horrible reviews before ordering.

SERVICE and Customer Service is below 1 star (yeah! I said what I said) and the Customer Service Rep GINGER was Rude! Could use a lot more training. BY NOW... companies should have worked out the kinks on deliver STOP using the PLAN-DEMIC as your excuse to process things timely... Need a bathing suit in 20-30 day this co. Will be right up ur alley... but the promise of 7-10 days is a joke... they definitely lost a good Customer

I ordered a bathing suit for my vacation on June 8th and it wasn't shipped until June 18th. It is June 26th and I STILL haven't received my package nor can I track it. I called the company to complain and all they could tell me was it has been shipped and they don't have any other information. What kind of crap is that? So now it could be lost and a claim can't be filed until after 30 days. Never again will
I order from them.

I ordered a swimsuit and received an email two days later telling me my "order has been modified". When I called to find out WHAT this even means because the email explained NOTHING, I was told that my credit card declined because my shipping address didnt match my billing address. I reordered the item and was told that everything was good. Two days later, I received another email telling me my order had been modified... sigh... so I called emailed them telling them this has been a big hassle and now I was going to have to try to order the swimsuit yet AGAIN. I received an email in response telling me they are sorry for the "inconvenience and they hope I will shop with them again". Really, thats the best customer service you can offer? No thank you, I will take my business elsewhere. BIG HASSLE.

I ordered 2 (2pc) bathing suits and a coverup. I received the bottom of 1 and the remaining items. I called customer service to find the missing top and was placed on hold for total of 30 MINS!. Problem solved right? WRONG they charged me 2x. Called customer service once more and was placed on hold for another 30+ mins. I will not be ordering from this site again.

I am from Canada and ordered a swimsuit from that store on January 20th. Had to pay 22$ US for express shipping (6 to 11 days delivery). I sent a first email on February 4th to advise them I still didn't receive my order. They sent me back an automatic email that was not even answering my question. So I sent them back another email to let them know my question remained unanswered. They finally answered a real answer and told me that the carrier didn't update my order status since January 23rd and they didn't know where was my order. But I had to leave them 25 business days before starting to complain. So I paid for express shipping and shouldn't complain that the shipping wasn't express at all. I still did not receive my package yet. And reading the other reviews I'll have to pay overpriced customs if I ever receive it. Think twice before buying there!

In 2018... yes 2018. I placed an order and they sent me a duplicate order. I returned the duplicate order and the didn't credit my card, the sent me an egift card. 2021 and I still have not been able to use the egfit card. I get "an unknown error occured" message. I just call them again, and I have to call them back in 5-7 days. What? This was their mistake and I am just trying to use the darn thing up! Horrible customer service.

This was my review taken down from their website because it "included shipping issues": I was so excited because it looked so great on Ashley Graham! I bought a size 12 and usually I am a medium/large so I assumed it would be okay, this thing barely covered my boobs and the strings that look cute on the side are too short, they don't get to dangle on the sides like it shows on the picture. Also, the material felt off, when I started to put it on it stretched a bit and it sounded like it was going to rip. This thing cost me almost $100 including shipping, yes it arrived early which was great, but the packaging came damaged, almost like burned. I am sorry but if I am paying$100 for a swimsuit and expedited shipping it better at least come bubble wrapped. It didn't, it came in a melted bag. While I am looking at returning it, it says in small letters that for a return you need to pay for your own label, of you can use theirs but they will give you a e-gift card and still deduct $7.50 from it. WHAT? So amazing, I pay my shipping here and back for an item that is obviously not as promised, so much for "easy returns." The least they could have done is payed for the return shipping. I basically wasted $30 dollars on this little experience and didn't even get to keep the swimsuit because of how awful it was. I am not buying from this company again, which is a shame because I was trying to embrace it's body positivity! I am sticking with Torrid, thank you.

I have been buying from this company for years. I had the misfortune to need to return a dress I purchased from them. I sent the item back in the allotted time, unworn and with all the tags in tact. They claimed they sent me an ecard for my return. I assumed it would reflect on my account buy alas it did not. When I called them to find out how to redeem my credit, they explained that it was emailed. Since I never received it, I asked them to resend. Apparently, they only keep records for 90 days and that I am out of luck. Since I did not redeem it or contact them in 90 days, they simply keep my money! Stay away from this overpriced thief!

I made two separate orders; ordered 3 suits in all. Kept one, and returned the other two, including the one from the first order. When I returned them, they said the first one was past their 60-day window, so I received no credit for it. They kept the suit which had the tags still on it--had obviously never been worn--and they kept my money. I got NOTHING except for a rudely jabbering customer service rep telling me "too bad." They have a rotten return policy and POOR CUSTOMER SERVICE! I will NEVER shop there again!

I ordered a swimsuit on February 13th, 2021 for a vacation on March 11th. After 2 weeks the only information on the "track my package " was that my suit shipped on Feb. 18th. When I called customer service an uninterested and unhelpful representative told me it could take up to 18 BUSINESS days for my package to arrive by USPS. Although I checked the "track my package " function daily, it never had any information except the shipping date. A second call to customer service after 18 business days yielded the same result as the first: no information on when my suit would arrive, no interest in actually providing anything but a useless and insincere semi-apology. My swimsuit arrived on March 16th, too late for my vacation. Fortunately I ordered another from Amazon, and it arrived in 3 days in time for my trip. Do yourself a favor and order from Amazon--they carry the same brands and sizes and deliver in days, not weeks.

Absolutely terrible experience. I ordered a bikini using their own sizing charts. It was HUGE! After trying to return the bikini I was told that the entire product had to reach the warehouse and be processed under 60 days (an event that took two whole weeks). My order was processed and billed to me within 5 days so I am very certain they can process orders quickly. After trying to work with customer service reps and continue to gift them with my business I was told that they would not except the brand new, never been worn, piece for a return. Regardless that I was exchanging for another product of equal or greater value.
I WOULD NEVER DO BUSINESS WITH THEM AGAIN. They made the already crappy process of buying swimwear terrible.

I ordered on 4th of June, then waited for shipping, send them too many emails, no answer... Then I contacted with Corinne, thanks her, she answered and led me... they told that they cancelled my product cause of wrong billing address, I said ok it could be my fault, I can order again, please cancelled the provision you take from my bank then I can get my money back... they told me they did!
It's 20 th of June now, my bank told me if they cancelled end of the day, then money would automatically back to my account... my bank send me the approval code that swimsuitsforall didn't cancelled, my bank cant do anything, soo I send them the code and still waiting them to cancel... to get my money back for the product I never get...
Everything mustn't be that hard, if they really canceled my provision at the end of the day as they said, I would be ordered my new suit but I really get tired... Please be carefull while ordering!

I made two separate purchase 2 days apart. The first package came with a return label; the second did not. I looked for days for the return label for the second package thinking I had misplaced it. When I couldn't find it, I called and they told me there wasn't one included as they were going paperless. Ok weird but I spoke with the customer service rep and negotiated a return and new purchase designed to avoid exchange/shipping fees. She told me a return label would be emailed to me. When I didn't receive it, I called and they told me that they wouldn't be sending me one because the return would be received by them after the allowable return period. A supervisor acknowledged that their rep had provided false information but still would not take back the merchandise and issue a refund.

I would happily buy more merchandise, e.g. great sale items) however, I won't as it takes too long to ship merchandise! I'm still waiting on 2 orders from almost 1 month ago - ridiculous! Sue K

DO NOT ORDER FROM THIS COMPANY! My entire experience, from beginning to end, has been horrible! They charge high shipping fees and orders can take over 3 weeks to arrive with in-stock items. They don't tell you this up front. They include FREE RETURN LABELS, but if us use them and you want a refund to your credit card, they will charge you another $10! So, there is NO FREE SHIPPING as the falsely advertise. I made the mistake of placing two orders with this scam company. Shame on me! Never again!

I received both of my items a little over three weeks if you're willing to wait for your purchase the suits are of very good quality I'm keeping both!

Would love to leave 0.1 rating. Placed an order online 4 Jun, went back to the site later 10 June still showed my items in the basket, so placed again (in error), got email from FullBeauty, searched and original order was in my junk. Call within less than 10 mins to cancel second order and was told nothing they can do. He said for the inconvenience he would note free returns. Told him it was international order was assured no problem. Got both packages, returned the second order in full and kept 2 pieces from first. Called numerous times to set up return prior to receiving items and one lady even hung up on me after telling me I had to have an account to place the order, I never created an account. Long story short after receiving the items and sent them back had been bounced to 4 different people regarding refund and being charged shipping and told that international orders cannot be cancelled once placed online. This is unacceptable and very poor customer service. Did search on reviews majority very poor, should have done prior to ordering. Will not order from them again. Poor business and customer service. Waiting to see what is refunded back to my credit card.

Don't buy anything on this site, you'll never get it. I can't add photos, because it never arrived, even with 4 day shipping, 3 weeks ago. Thanks Lois, you should be proud, you scam artist.

I placed an order and 5 days later it hasn't been shipped. Don't buy from this company. Customer service stinks and delivery is worse. 3 week delivery time

I should have read previous reviews on this company. They are horrible they are scammers me where stay away. There shoots are junk your customer service is horrible they charge and outrageous shipping charge and they are rude and hateful on the phone they make promises on their emails and do not follow through. I am embarrassed ashamed and pist off that I wasted all of this money on this company due to my lack of and entelligence to read reviews O and my latest news is they are not BBB accredited stay away junk junk junk

I would give this zero stars but the system makes you give a rating.I actually work in retail so I am very familiar with customer service and return policies- this was one of the worst experiences I have ever experienced.
1st - I used their size generator to help determine the correct sizes and they were all off.
2nd - I joined their rewards program to use the free shipping option, also one of the worst programs I've ever signed up for.
I did not receive free shipping -you must email them to get a promo code that takes over a month and it is only for portion off not free shipping. I still signed up expecting to pay $9 for shipping.
I called the customer service number and they were just as bad as the program- no help at all
In total I paid $35 in shipping fees for a products that I cannot use because they're size calculator was very off ( $25 to ship to me and now have to pay $10 to send back)
DO NOT SIGN UP FOR Swimsuits For All Member Rewards - IT'S FALSE ADVERTISING!