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    Swimsuits For All

Swimsuits For All

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Overview

Swimsuits For All has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 226th among Swimwear sites.

  • Service
    202
  • Value
    169
  • Shipping
    191
  • Returns
    162
  • Quality
    151

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
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32
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How would you rate Swimsuits For All?
Top Positive Review

“I have purchased their swimsuits for over 2 years and...”

Sarah E.
11/1/13

I have purchased their swimsuits for over 2 years and could not be happier. Their selection is amazing and quality even better. It is so nice to find a place that caters to us plus size women. This company truly knows how to take care of its customers.

Date of experience: 11/1/13
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Top Critical Review

“Awful group of companies with an absolutelyu in competent 'customer service' team.”

Ken W.
8/20/24

This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE

Date of experience: 8/20/24
See critical reviews

Reviews (401)

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Reviews that mention popular keywords

customer service (200) gift card (46) credit card (46)
Thumbnail of user kimmothyc
Texas
1 review
1 helpful vote
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June 11th, 2019

The swimsuit sizes don't match the size chart, the return process is confusing. The customer service is worse. I had to send messages twice and call just to finally get word from their "specialists" that the sizing fluctuates and I just needed to figure it out.

I wrote a longer review, but it got deleted. I have nothing good to say, but I do have a gift card and a months worth of customer service horror stories. Don't buy.

Date of experience: June 11, 2019

Thumbnail of user deborahb132
Pennsylvania
1 review
2 helpful votes
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November 7th, 2017

Beware of using your credit card for this website. Upon a return I was issued a e-gift card instead of the monies being returned to my credit card. They do not have a override in their system to correct this problem. Even if it was their mistake. Your stuck with a e-gift card. Sizes are not true to size. I range from a size 14 to 22 with swimsuits for all. So there wouldn't of been a problem in the first place if they were true to size. I took the size off a bathing suit same brand, again how could my suit at home say 14 and I needed a size 20 or 22. How is this possible? I agree with Sandy M. Shop your local companies in your area. They value & appreciate a return customer & business. I'm a business owner myself. I dislike reviews. But sometimes they are a learning tools. I was taught in 101 business, make the customer happy. They have not, therefore you lost me as a customer. Deb B.

Date of experience: November 7, 2017

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Deborah, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I understand your frustration regarding the sizing issue. Please send a message with your order number and email address and I'd be happy to further assist you.

Thumbnail of user deanau2
Kentucky
1 review
1 helpful vote
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May 18th, 2021

Takes forever to get your order. Takes forever to process a return and unless you pay $9.95 you only get a gift card back. Customer service is a joke. Everything "is through the ware house so they can't actually help with anything. I had such high hopes but I will never shop there again. Guess I'm going to have to eat the gift card.

Tip for consumers:
Don't buy from them.

Products used:
Swim shorts

Service
Value
Shipping
Returns
Quality

Date of experience: May 18, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user teresan89
Washington
1 review
11 helpful votes
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March 19th, 2020

Paid $80 for 2 tops and 1 bottom. When I received I could see poor quality as soon as I opened so put back in original bags and returned, paying $13 in postage as I wanted my money back not a credit.
I received a credit of $13 and when I questioned they said both tops were being returned to me because they were worn or missing tags. Read all the reviews online including Better Business bureau site, they do this to everyone who asks for their money back! Total RIP OFF!

Date of experience: March 19, 2020

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Teresa, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I am very sorry for this issue you experienced with your return and I'd like to help. Please email me directly to: social.media@fbbrands.com with your last name and order number.

Thumbnail of user betht26
Washington
1 review
3 helpful votes
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August 24th, 2016

Returned 2 suits. Took them over a month to process a credit and then it was a store credit that was for less than the original price. When I called them they said they would give me credit back on my credit card less a re-stocking fee, another deduction from the original price. I went back and read their return policy. A $20 mistake on a less than $100 purchase. I'm still waiting to see if the refund shows up on my credit card. I guess I am simply spoiled by other vendors

Date of experience: August 24, 2016

Thumbnail of user mishele
Serbia
10 reviews
14 helpful votes
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July 24th, 2014

I like their shop because they offer a wide variety of swimsuits for bigger girls like me. They're fashion forward and I already have my own little collection of their swimsuits! I love the service! Thanks :)

Date of experience: July 24, 2014

Thumbnail of user jolenes37
Washington
1 review
0 helpful votes
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July 27th, 2020

While the product I received was very good quality it didn't fit as I wanted so I sent it back. I used the return label they provided and requested a refund instead of an exchange, expecting that refund to be issued to my credit card. The label did state there would be a charge to cover shipping. When I was issued a refund via gift card I was told I would have a $10 fee because I didn't provide my own return label and they don't have that option on their return label. I understand that sometimes return shipping is not reimbursed and I'm ok with that but if you provide a return label, I don't think it's right to not give th option to refund my card or make it clear that I needed to provide my own label. I've never seen a company do this before and it also took a couple weeks to get all of this straightened out.

Date of experience: July 27, 2020

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Jolene, my name is Corinne. We're sorry for the frustration you experienced. We appreciate your feedback regarding our return policy and I'd be happy to share your comments and concerns with our team.

Thumbnail of user debrac473
Ohio
2 reviews
1 helpful vote
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June 5th, 2020

Please do not buy from this company! I returned items following directions carefully and never recieved a credit or refund. I am pretty sure this is called STEALING! Called several times to get things resolved but they would not send a credit or refund. The stole my money.

Date of experience: June 5, 2020

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Debra, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'd be happy to check on this for you. Please email me your last name and order number to social.media@fbbrands.com

Thumbnail of user tonit24
Colorado
2 reviews
12 helpful votes
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July 23rd, 2017

I have ordered from this company before and had no issues. This time is ridiculous. I placed my order and received free 3 day shipping. I received an email saying my order shipped but the tracking number was bogus. I called and they cancelled my original order and reordered my merchandise. Now it's 9 days later and still no merchandise. This is the worst customer service I've ever received. I will NEVER order from them again and you shouldn't either.

Date of experience: July 23, 2017

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Toni, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I apologize for the frustration you experienced with your recent orders. I've sent you a message so I can further look into this.

Thumbnail of user melanies608
Missouri
1 review
0 helpful votes
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May 16th, 2021

Ordered for vacation on May 4, still have yet to receive after paying A TON for shipping to get here in 7 days due to leaving for Florida on May 21st! I called for a refund but Customer Service stated only can refund once I've received... whenever that may be! They state due to Covid 19 blah, blah, that was a great and understandable excuse last year! Everything is back up and running and there are zero excuses that they can't ship a swimsuit out in the last 12 days! Plus zero refunds on shipping! Do NOT buy from this company, such a joke! I should've read reviews before purchasing, won't happen again! Even in my conformation ema states will arrive within 7 to 14 days. I paid for the 7day, but even 14 would have been before my trip!

Products used:
None!

Service
Value
Shipping
Returns

Date of experience: May 16, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Thumbnail of user lizw266
California
1 review
1 helpful vote
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April 23rd, 2020

I ordered 2 suits in early march, which I thought were really well made but were too small. I returned the suits on 3/13 and the return wasn't processed until 4/20. Additionally, it wasn't put back on my card, it was sent to me in a gift card. They state their policy clearly says that's how they do things... I think of myself as fairly bright but I never saw this. I asked for the return to be placed on my card and they said it would cost almost $8. I was so mad! Of course I let them take the $8 because I have no intention of shopping at a place that takes so long to process a return. Super disappointed.

Date of experience: April 23, 2020

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Liz, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I am very sorry for the poor experience you had. We appreciate your feedback regarding our return policy, and I will be sure to share your concerns with our team.

Thumbnail of user lamisea1
Illinois
1 review
1 helpful vote
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July 21st, 2021

Ordered on June 20th, shipped on June 23rd. Label created, but USPS has no record of it. Credit card charged. Called customer service and they inform me that they can't investigate or cancel the order until 30 days from order date. Summer is half over. They have my money, I don't have any products. I will never ever order from them again and I would advise everyone to stay away from this company.

Tip for consumers:
Go elsewhere!

Products used:
Bathing suit bottoms and coverup.

Service
Shipping
Returns

Date of experience: July 21, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user tamsinl1
Florida
3 reviews
3 helpful votes
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June 6th, 2020

I ordered 2 items and they sent me one wrong item and I needed to order a different size for the other item. The instructions stated to mail the items back, place a new order and my original payment method would be credited. I placed the second order and paid with my credit card. Once my refund was processed they issued me a store credit. I love the swimsuits but it's not worth the hassle when you return items. I have had problems with other past orders and should have learned my lesson. Beware when purchasing!

Date of experience: June 6, 2020

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Tamsin, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'd be happy to look into this for you. Please email me your last name and order number to social.media@fbbrands.com

Thumbnail of user mikes3096
Indiana
1 review
0 helpful votes
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June 9th, 2021

Purchased on May 30th as of June 10th still not shipped out.
I have called twice and spoke to swimsuit for all customer service basically they don't care...
It seems like this time of year they get very busy and don't hire extra help so unless it's winter time anticipate a very long wait.
This is not Amazon shipping!

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Thumbnail of user ceciliam60
Australia
1 review
0 helpful votes
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August 27th, 2019

Order was cancelled for no reason. Customer service department is a joke, the rep said he hates his job. I do alot of international shopping and have never come across such a poorly run company. They do have nice looking swimsuits but I will never order from Swimsuitforall ever again.

Date of experience: August 27, 2019

Thumbnail of user bethanyp71
Michigan
2 reviews
3 helpful votes
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August 15th, 2021

I returned my item that didn't fit. Color was not as shown. They have had my return for weeks but are not refunding the money. Said they are behind in the returns department. NOT MY PROBLEM. They sure take the money fast but getting it back is another story.

Date of experience: August 15, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance. We're happy to help you via phone or live chat on our site. 1-800-248-2000.

Thumbnail of user tammyg200
Rhode Island
1 review
2 helpful votes
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May 23rd, 2020

I have been waiting for my order for 2 weeks! Almost a week of that is waiting for fedex to get it. Label has been made. I will not be getting this in the time frame they said! They do not uphold to what they say. Do not trust this company!

Date of experience: May 23, 2020

Thumbnail of user corag45
New York
1 review
0 helpful votes
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August 1st, 2022

My order finally arrived while I was on vacation. Included with the order were 12 catalogs not ordered or requested. Shipping on order was $35.04. As I no longer had any need for goods purchased I returned everything, shipping cost was $10.99. Why should I have to pay $24 for these catalogs that I never requested? Swimsuits for All has been very disappointing all round. Had to give one star to submit my review.
Spoke with Sam from Philippines who couldn't help with $24 shipping refund. Asked to speak with a US supervisor, was transferred to Carmen - bottom line they can't refund shipping costs... NEVER will do business with "Swimsuits for All" again.

Tip for consumers:
Beware, they will send a ton of catalogs with order which will raise the shipping costs...

Products used:
none

Date of experience: August 1, 2022

Thumbnail of user summerc26
Washington
1 review
3 helpful votes
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August 5th, 2019

The return policy is bogus. I was charged for using their return shipping label and then charged for the refund to my PayPal account. Total of $17 in charges for a return. I wish I had read reviews before I ordered from this company.

Date of experience: August 5, 2019

Thumbnail of user amyk113
Illinois
1 review
1 helpful vote
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July 9th, 2017

I ordered a swimsuit and it didnt go through correctly in their system but they still charged my card. I havent received a refund yet that i have been told will be on my card within 24 hours and its been 7 days ;)

Date of experience: July 9, 2017

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Amy, my name is Corinne; I am a Customer Service Specialist with SwimsuitsforAll. I was disappointed to learn of the poor experience you had with your recent order. If the authorization is still pending on our account, please message us here or email social.media@fbbrands.com for further assistance.

Thumbnail of user lindas3716
New Mexico
1 review
0 helpful votes
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August 19th, 2021

Ordered. 5 bras i wanted them to be sent my daughter however they were instead sent to an apartment house that I used to live in over a year ago where the mailman no longer transfers your mail so when I 4 or items but not the one item I called and I was told a refund had been i$sued for tbe 5th item. When i called them back they told that they couldn't issue me one so they like to lie out out this is really a wonderful company so are the rest of the companies that go with it I will never order from them again guaranteed

Service
Value
Shipping
Returns
Quality

Date of experience: August 19, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We're happy to help you via phone or live chat on our site. 1-800-248-2000.

Thumbnail of user sandym112
Michigan
1 review
2 helpful votes
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October 23rd, 2017

Should have read the nightmare reviews before I used this site. I was scammed by the ecredit return email. The ecredit email was never sent to me. By the time I realized I had never received my refund credit (of almost $100.00) the three month scam period had come and gone. Soon after the three month money grab period they sent me emails every day! They must be really happy with their marketing/IT group that came up with that idea. This is no different than my 89 year old mother getting a phone call that scares her into paying extra taxes or she'll be arrested. As a boomer, I recommend we all start heading back to our favorite stores and shop with companies that value return customers.

Date of experience: October 23, 2017

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Sandy, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I apologize for the frustration you experienced with your return. The refund emails are sent differently from our promotional emails. Please be sure to check your 'spam' and/or 'junk' mail folders for this email. Our system only retains Gift Card information for 90 days. After 90 days, we are unable to retrieve it. We're sorry for the inconvenience this has caused.

Thumbnail of user celester70
Ohio
2 reviews
0 helpful votes
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June 8th, 2022

There was an item on my recent order that showed not yet shipped together with a message stating the item was non refundable( no prior reference to this status). I reached out to Customer service to cancel the order and depite the "not shipped status" they stated there was nothing they could do. That I need to refuse the order, and process it as a return... There is no regard for consumer care and return policies / shipment policies are clearly broken. There are items I considered keeping, but I will be returning all items for a full refund and or disputing all cc charges if this is not rectified form their side

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2022

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user marilynw189
District of Columbia
1 review
3 helpful votes
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September 11th, 2020

Do not buy from this company. The quality of the merchandise is poor. If you have to return anything, they will charge you for all shipping (I paid over $16 and that was just regular shipping for a small order). They charge you a $9.95 fee to get a refund! Otherwise you have to get an e-card that only allows you to buy more of their shabby merchandise. AVOID THIS COMPANY!

Date of experience: September 11, 2020

Thumbnail of user marylouj4
California
1 review
2 helpful votes
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August 7th, 2017

I have not had a good experience with Swimsuits for All. I had a credit due to me. When I tried to use it, the store could not find it. I called a few times to try to get my credit. I was told that is was from a few months back and needed to be reissued, just wait 5 business days. After repeated calls and no one knew where my credit was, I had a ridiculous answer. I was told that since the credit was over 90 days, it was gone. I asked where and was told "like maybe the state controller of California ". He went on to say it is th law but if I contact, he thinks, the controller, I would get it back. I have never had any merchant do this. I sent back an order last week. I wanted the funds back on my credit card. I do not want to do business with them again. The merchant told me I would have to have $6.95 processing fee if I did not use the E-card for store credit. At this point, I explained I would go the Better Business Bureau. The fee was dropped. Stay away from this company!

Date of experience: August 7, 2017

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Marilou, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I am very sorry for the poor experience you had. Our system will only retain E-Gift Card information for 90 days. After 90 days, we are unable to retrieve the card and/or PIN. We are not responsible for lost E-Gift Cards.

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Magali R.
Typically does not respond to reviews

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