I literally paid double to get different size replacement swimsuits for two swim suits I purchased and wanted to exchange. They do not exchange items. You have to return them with a large processing fee and repurchase. Surprisingly the cost of them is no longer what I paid and when asked if there was a promo code so that the cost would be closer there were none! Gave 2 star because the quality didn't seem bad, but won't know for sure until go in the water.
I did not even receive a swimsuit. It was a skirt of some sort made of polyester that would have been 5 sizes larger than what i would even order. The material seemed to have been washed numerous times. I would not recommend this company to anyone.
From the company after I ordered.
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I ordered 2 in stock swimsuits. It has been 12 days and they have not shipped. They are in "process". I spoke to customer service and they can not do anything about it. This has to be the worse company that I have ever ordered clothing from. I order most clothing on line. I would never recommend Swim Suits for All or any of its sister companies.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Horrible company! Buyer beware. Gave me gift certificate on my return, then when I ordered using that it has been over 2 weeks, no items. I go on vacation tomorrow morning and tracking still show order at origin. Really? Stay far away!
I should've read the reviews of Swimsuits For All before ordering. I would've left the stars blank but I had to pick at least one. My experience started on March 25,2021 and I am finally done today on August 9,2021. Just terrible! I originally ordered a few items which came in 3 weeks, which I was expecting. After that, I exchanged for different sizes. I didn't want to return and buy again because that would've cost me shipping. Over 4 months it took to exchange and then return items that still didn't work. Took over an hour to talk to someone when I called. Zero customer service and it took forever to get and return my merchandise. Not sure how this company stays in business. Now I'm just hoping that the horrible reviews I've read about the merchandise being cheap, isn't true with the items I did keep. We'll see...
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
I ordered two bikinis from the Swimsuits For All website on 12 March which still havent arrived. I paid over $20 for international delivery. I was told it would take 6-11 days.
On 27 March I contacted a customer service assistant on facebook messenger. They said: "Your order shows as having shipped on 03/15. It is expected to be delivered by 03/22."
Of course, this was not the case.
When I messaged again on 30 March, they said the package had actually been shipped on the 20 March (8 days after I placed my order).
It is now 3 April and there are no updates on the order. My vacation is next week :( I haven't got time to buy another swimsuit, and swimsuits for all cannot do anything until April 12.
Feeling very disappointed!
The first and last time I will ever order from this sham website. No customer service. Returns are $10. They make sure you can't find your order online after ordering to return an item. What a waste of time and money. Stay away - do not order from them. HORRIBLE.
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
I have purchased their swimsuits for over 2 years and could not be happier. Their selection is amazing and quality even better. It is so nice to find a place that caters to us plus size women. This company truly knows how to take care of its customers.
Like many before me, their site is deceiving. If you do order CHECK your PayPal, credit card whatever for troll "reward" charge you did NOT sign up for. Call immediately to cancel & request confirmation email of cancellation. Do NOT order they pay penny on return. Good luck.
Returned a suit. Requested credit to PayPal
Account. Received confirmation that a refund would be processed. Following day received an email message informing me that I would be issued a gift card instead. Called customer service and was directed to an employee that handles customer service for 10 other catalog companies. On hold for over half an hour trying to get my money back. Horrible experience and will never order from Swimsuits For All or any of the affiliated companies. You can see their names on the SFA website.
Answer: Same thing happened to me! If you used their return shipping labels, they will charge you at least $10 for shipping before they credit your card. I thought the return shipping was free since they charged me $20 to ship the first time! Total scam! Never do business with these yahoos!
Answer: 4 weeks for me! Grrrrr I have not received responses to my email inquiries. I counted on this suit to take on a vacation. If you read the reviews you see that they are terrible. I wish I had read the reviews before I ordered.
Answer: You have to take it up with your credit card company to get refund for the rip off. I ordered my suit 4 weeks ago and have not received it. I will be taking it up with the credit card that I used to purchase the suit. You cannot be charged for something you did not receive.
Answer: Send a PRINTED LETTER WITH BLUE INK SIGNATURE, send SIGNATURE REQUIRED VIA UPS OR POST OFFICE to the corporate address on web site. THIS STARTS A LEGAL FILE! Emails do not! Just give facts, order date, items ordered, customer service conversations (or lack of) and then circumstance. Leave out emotional stuff. Ok to state frustration. Make at least 3 copies of your letter for legal file. Make sure all your contact info is included, except email. Request all responses by mail. Good luck
Swimsuits For All has a rating of 1.1 stars from 396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swimsuits For All most frequently mention customer service, credit card and return shipping. Swimsuits For All ranks 225th among Swimwear sites.
Hello Michael,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care