Swimsuits For All

This company is a joke. I bought a swimsuit, didn't love it - returned it. It took 10 DAYS to get from Kalamazoo, MI to Indianapolis, IN. It arrived and then it took them days to even register that it was returned. Then it took them over a week to process the "e gift card" even though their website says 3 business days to be processed. During the time it took me to wait for the e-gift card, the swimsuit I wanted sold out. Fine. I picked a new one. It came and even though I ordered two sizes LARGER than my normal size, it was TINY. So I have to send a suit back AGAIN. Spoke to a customer service representative - and she agreed because of the inconvenience she would give me free over night shipping ( I was leaving for vacation #1 of 2 in 2 days). That was nice. Well, the day comes for me to leave and no swimsuit. I call and they said there was an internal billing issue (I know what it was - the customer service rep who placed my order over the phone didn't charge me tax, so I am sure it looked suspicious - but NOT MY PROBLEM!). The manager, maybe his name was John? I wrote it down but can't find it. He had no remorse whatsoever. I asked him for store credit, a refund - SOMETHING... and NOTHING. They have to have the item to process the return. So the swimsuit arrived after I left for vacation. I come home, open it up and the swimsuit bottom is there... but NO TOP. They sent a GIANT NIGHTGOWN. I am livid. I have never been so angry with a company. They have $156 of my money and I HAVE NO SWIMSUIT. This is failure provide the goods and services that are promised with monetary payment. I gave them a scenario: Say this is a restaurant. I order a burger and they bring out a burrito. The restaurant would not expect me to pay for the burrito. Do you want to know their reply? We are a swimsuit company, not a restaurant. WELL DUH. THAT'S NOT THE POINT. So now I have to return ANOTHER package to them and WAIT for my refund. This place is a JOKE. Do not buy. There are so many size inclusive brands now. Forget this place.

Site says 2 weeks for refund. Going on 4 weeks now. Every time I call they say to call back again!

Summary: order directly through a customer service rep over the phone. GREAT customer service!

I originally ordered a couple of suits online. (Turns out that their return policy was a little odd: if you order a 2-piece as a set, you HAVE to return it as a set and they don't offer all of their 2-pieces as their individual items. Alright, that's fine.) I had made another shopping cart before the first package arrived, but didn't actually order it, yet. Once the first one arrived, I realized I would need different sizes, so I called the customer service line about their policy to switch sizes/color, and got codes so the order would be an even exchange. The woman I talked to was very polite and helpful; she made sure the second order priced up correctly. Immediately after I hung up, I removed the items from my shopping cart I didn't want, and only ordered the 2 suits that I wanted for the exchange. By the end of the online order, it said I was only being charged the exchange amount for the replacement 2; however, when I went to check the shipping status for the order a few days later, it had charged me for the suits that I KNOW I took out of the cart. I was LIVID. I called the customer service line the instant I saw that. Again, the woman I talked to was very kind, polite, and helpful. Although there was nothing she could do to change the order (it had already shipped out) I could just send back everything I didn't want and it should be ok. She also helped me place a third order, because I needed a different size than was in the second. She made sure the price was the same, because the code I had wasn't working correctly. I do wish that because the second order was a fiasco, I would have been able to get the expedited shopping for free, but oh well. (And after reading the reviews, it sounds like this situation is not uncommon - additional items charged that were taken out of the cart before finalizing the order.)
I have not returned anything, yet, because I'm waiting to see if this last order will actually fit; so I'm a little wary about that part of it.
I do wish I had read the reviews, because I would have just ordered directly from a rep.
I absolutely DESPISE shopping for swimsuits, and this ordering process has been quite a trek. The only redeeming thing has been the customer service reps.
I just hope it gets here and fits, because I'm going on vacation the day it's set to arrive, and I really want to take it with me!
P.S. Be wary of the colors. The website doesn't give an accurate picture of many of them. (All of the ones I ordered ranged from a bit diffferent to WILDLY different.)