Swimsuits For All has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 229th among Swimwear sites.
This company responds to reviews on average within 4 days
I do wish they accommodated larger bust sizes but they do offer a wider variety of styles and fittings. If you order a size that doesn't work, call customer service and they can advise you on what size or style will work better. Some of their vendors are better than others. Once you find a vendor that works for your purposes, it's fantastic. Shipping charges and times are great, especially if you watch for deals.
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
In 2018, I returned some brand new bathing suits to Swimsuits for All & accepted a gift card for $108 to save on the cost of shipping. In the two summers since then I had another baby & the world shut down. This summer it was on, so I picked out some bathing suits & entered my gift card number only to get an error message. When I contacted customer service, they told me the gift card didn't exist & that I should contact my state comptroller. When I insisted that couldn't be possible, they said they'd dig a bit deeper & get back to me. That was over a month ago. I haven't heard from them. Gift cards don't expire. They have fraudulently kept my money. A bunch of thieves! Be warned, don't order from this company!
Products used:
Swimsuits
Date of experience: June 22, 2021
Customer service is non existent, wasting time saying they are sorry when they clearly are not! Doesn't matter that an 80 year old woman falls and breaks her femur in 2 places, if you miss that 60 day cut off (because you are in the hospital), you own bathing suits that don't fit! Horrible horrible company!
Date of experience: September 29, 2020
Ordered 2 swimsuits 2 months ago. Took a month for order to arrive. Swimsuits didn't fit so initiated return to exchange for a different size. It's now another month later and they still haven't confirmed they received return, never mind processed return. Filled out contact form and received automated response that they are taking up to 10 days to process orders. That was 2 days ago. Still haven't heard from real person. Never again!
Tip for consumers:
Customer service is not existent - buyer beware
Products used:
swimsuits
Date of experience: May 5, 2021
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
I ordered a one-piece suit that didn't fit and returned it using the prepaid label (SOP for most clothing sales websites), was charge $7.50 handling and issued a gift card. I tried one more time for a two-piece. I'm a D cup and the bra was padded (?), which I certainly didn't need, and the shorts had no privacy panel for use as a swimsuit bottom. I paid for this return so I could get a credit card refund, but they will only issue me another gift card, which I won't use. It costs $7.50 handling for each return and I'm pretty sure I'll never get a good fit from their suits. Have filed a dispute with my credit card company, but am pretty sure I'll be out $80.
Date of experience: August 15, 2018
Hi Lois, we apologize for the frustration you experienced. Please be assured you are not charged the return fee when our label is used and a Gift Card refund is issued. Returns made form purchases for which a Gift Card is used as payment, are refunded in the form of a new Gift Card.
Zero customer service, no one to answer the phone and if you are lucky, you will get an email response of one sentence days after sending your inquiry. Awful return policy. Return for any reason gets you website credit unless you are willing to go out and ship items back at your own expense. And for exchanges you have to purchase your new item before sending the unwanted one back and there is no way to get the same price you originally purchased at, assuming they have your size in stock to exchange. Also shipping takes much longer than the average online purchase
Date of experience: July 1, 2020
Hello Giovanna, my name is Corinne; I am a Customer Service Specialist. We're very sorry for the frustration you experienced and I will be sure to share your concerns with our team. If you placed an exchange order that was charged more than the original order, please email me your order numbers to social.media@fbbrands.com
They shipped my order to a Walmart that's 20 miles from my home and claimed that I chose that as my delivery address. I absolutely did not.
And I didn't accidentally input that address. It's in another town and the addresses have nothing in common except for being in the same state.
The customer service rep I spoke to was dismissive and unhelpful. The email customer service was no better.
Needless to say, I do NOT recommend this company and I won't be ordering from them again.
Date of experience: May 12, 2023
The swimsuit itself was alright, not my favorite and nothing special! But everything leading up to receiving my package (which was not complete) was a bit annoying.
Shipping: I ordered this May 6th and received it June 6th. In addition, after receiving the bottoms, I was email a cancellation of the matching top due to it being out of stock.
Website: Easy to navigate and they have a lot of options.
Price: Good price, around $20 for a piece (after sales, which they always have on), so you're looking at a $40 set if you order a bikini. But, I think you can find better prices on other sites.
Date of experience: June 28, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
I paid to have expedited shipping Because I needed my suits by a certain date and not only Was it not here in time, it was days later and no respond from customer service about why. They simply provided the tracking number which I already had. A friend had the same experience and I should have known better. Never again. I can spend $100 on a suit anywhere.
Date of experience: June 15, 2020
Hello Shawnna, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. We're sorry for the delay. We're working diligently to fill and ship all orders as quickly as possible while keeping our team safe.
Still waiting on my refund which it has been over 6 weeks now. When you call you wait on the hold for over 45 minutes to talk to someone who then argues with you that they sent the refund. Even the supervisor Deb said they send it on 4/15/21 but I don't have it on my credit card. Terrible customer service. I will never buy from them again and I advise you not too.
Tip for consumers:
Don't use this site
Date of experience: May 3, 2021
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.
I ordered Ashley Graham executive bottoms and received high waisted briefs. Sent wrong item then told no return or refund that ladies is stealing. BEWARE unless you can afford to lose money or are happy with any item they decide to send!
Products used:
None the wrong item was sent completely useless
Date of experience: February 11, 2021
I ordered over $100 in swimsuits on 3/28. They were shipped on 4/9 with an arrival date of 4/14. I still haven't received them. The last update on the tracking # is on 4/10 from Atlanta. I tried contacting customer service just to get a blanket response of delays in shipping. 2 months is completely unacceptable to still not have received what I have already paid for.
Date of experience: May 26, 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Canadians Beware... Do not order here!
Canadians beware... do not order from this company! I ordered swimwear and cover-ups from them on December 30,2019. I paid international priority express shipping cost. The order never arrived and after contacting them three times, finally on January 17, they said the parcel never left the USPS receiving in Chicago, never went through customs and must be lost. They did reimburse me, but now my vacation is 4 days away and what do I wear to the beach next week? Well, that is not their problem, apparently. They will not send a replacement by courier, they will do nothing. Very poor customer service. Will never use this company again.
Date of experience: January 17, 2020
Hi Joanne, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I am very sorry you did not receive your order. We are unable to send replacement orders. Once a refund is issued for a lost parcel, the customer may re-order. We appreciate your concerns regarding this policy, and I will be sure to share your feedback with our team.
All is good until you have a problem. Ordered 2 swimsuits. Received 1. Called to correct. Thought the problem was fixed until I saw $166 charge on my bank (which was even more than the original order). The company is refusing to do ANYTHING to correct their mistake. I would recommend avoiding this company for pure lack of ethics.
Date of experience: July 2, 2022
This company is full of scammers and no customer service. They took my money and 24 hour shipping fee...and Never shipped my suits. I called for a refund or the merchandise and they refused. Do not use this site...its a rip off.
Products used:
Never use this site.
Date of experience: October 7, 2023
I purchased 2 swim suits from this company. They did not deliver my items.
When I called several times they said its on the way.
Then I called again and again.
I spoke with Customer Service Amy and she are very uphelpful. I just want my 2 swimsuits or a refund.
They refused both
Do not do business with these scammers.
Stay FAR AWAY!
Products used:
Ordered 2 swinsuits and they never arrived.
When I contacted them, they said too bad.....I did not call in the correct amout of time 90 day.
Which I DID. Over and Over.
They refused to ship my product and declined a refund.
They are thieves.
Stay away!
Date of experience: September 26, 2023
First I purchased 2 Tankini, material so so, the breast cups were extremely pointy and looked weird. Cost $54.13 I asked for return, it took 2 months. They deducted shipping and taxes. I get back $31.24 I'm so through. Shop local people or Amazon get prime membership.
Tip for consumers:
READ REVIEWS, SHIPPING IS DEDUCTED UPON RETURN THEY SEND YOU SO MANY CATALOG BOOKS WHICH YOU PAY FOR IN SHIPPING FEES. TAKE WEEKS BEFORE PRODUCT IS SENT JUST NOT WORTH THE HASSLE.
Products used:
LANE BRYANT AND AMAZON
Date of experience: May 18, 2022
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
Return policy is a joke. Must be received to warehouse within 60 days of order date. No account for post date and time. Spent 1.5 hours on phone for them to do nothing to remedy a shipping time issue. Did not receive refund after email stating I
Would receive refund.
Date of experience: June 2, 2022
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
In July of last year I purchased swimwear from Swimsuitsforall.com. The product didn't last even 6 months with the fabric being defective, even though I paid over $100 for the swimsuit. The company will not stand behind their product and keeps with their line that the product can only be returned or exchanged in the first 60 days after purchase. Stay away from the company! I wished I would have looked at reviews before purchasing from them.
Date of experience: January 13, 2020
I contacted PayPal and opened a case. They were able to get me my money back in less then 2 days. Swimsuits for all kept giving me the run around for my refund. I waited a month for my item that never showed. I will never Order from this company again! Buyer Beware
Date of experience: March 22, 2019
My first time ordering from Swimsuits for all. I was excited for the Ashley Graham collaboration. Sadly it's been a month since I purchased the item and still haven't Received it. I've been passed on from customer up to customer up. When I asked for a refund I was told that international shipping was 15 to 18 business days. Now I am informed that I have to wait 25 days in order to get a refund so they can declare my item las received it. I've been passed on from customer app to customer app. When I asked for a refund I was told that international shipping was 15 to 18 business days. Now I am informed that I have to wait 25 days in order to get a refund so they can declare my item lost. They can track my parcel all they can see it it's been shipped. And when I asked for a refund they said that it would take an additional 7 to 10 business days. That'll be two months by the time I get any refund. How can a business even run like this?
I can't tell women enough SAVE YOUR MONEY these people are crooked!
Date of experience: March 12, 2019
Returned my item. 2 months later still no refund or at least store credit. Talked to someone, "can't find my order" said I would have to spend another 100 to have them help me. Why would I do that when I haven't even got a refund or a credit on the last order. They are a joke and I will never buy from them again. I will make sure I post a bad review on every website I can about them.
Date of experience: July 16, 2022
I have been trying for 2 1/2 weeks to get a hold of someone in customer svc to help with a missing item. No one ever answers the phone. Ive sat on hold several times for long periods with no such luck of reaching anyone. Ive sent 3 emails & the online chat is never available. Tried today again & decided to push new orders(they answered the phone quickly there) tried to get the Rep. To help me out. All he could do was send me another cover & charge me for it & that I would have to call back & ask for a refund on the missing item. What good is that? I cant even get them to answer on a missing item. Now I have to call my credit card company & dispute a charge. If you order from this company just be aware you may or may not get your items.
Date of experience: April 29, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
I ordered two suits of the same kind. They were defective and I returned them exactly as instructed. I was issued a gift card instead of a refund. Since I will not order from this company again, my money was stolen. BUYERS beware.
Date of experience: July 14, 2017
Hi Sally, my name is Corinne; I am a Customer Service Specialist with SwimsuitsforAll. I was disappointed to learn of the poor experience you had with your recent order and return. I've sent you a message requesting some additional info so I can further assist you.
Please honestly, never ever order from here, I'm crying my heart out. I ordered some swimsuits and I paid 260 dollars and it didn't arrive, I wrote emails no reply! I'm desperate! What the hell shall I do now?!
Date of experience: February 20, 2017
Hi Petra, I am a Customer Service Specialist with SwimsuitsForAll. I was disappointed to learn you did not receive your order. Please send a message here with your order number and email address and I'd be happy to further assist you.
I ordered my items the beginning of the month for an end of month vacation. It took them 3 weeks before they shipped my items. When I emailed asking for updates they didn't respond. When I called, I was just placed on hold. Now my order will arrive while I am already on vacation. If you want your items quickly, don't order from here! They don't care and their customer service is terrible!
Date of experience: June 25, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Purchased a chlorine resistant 2 piece swimsuit. Used 6 times in 2 months. Color is completely faded. Called company to explain situation. Told I had 60 days from time of purchase to exchange. Did not receive swimsuit until 10 days after purchase. They used every excuse possible to disallow any type of customer satisfaction.
Told me that swimsuit is not chlorine impervious! Offered to sell me another swimsuit, same price, but would waive shipping. No thanks. DO NOT ORDER FROM THIS COMPANY!
Date of experience: June 5, 2019
I bought a full price suit, liked it so much I bought another on sale shortly there after. Both suits ripped on the shoulders. I've owned many suits with out this ever happening. I have an average torso and proportioned body. It was after the 60 day return policy and the fabric is poor. They could care less and just restate 60 day policy. Not oh I'm sorry to hear that. Maybe there's a defect in the twisty v neck swim dress etc…They're just defensive and say the same thing over again. DON'T PURCHASE-FROM THEM
Date of experience: June 6, 2022
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.