• Bookmark

    Swimsuits For All

Swimsuits For All

Write a Review

Overview

Swimsuits For All has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 226th among Swimwear sites.

  • Service
    202
  • Value
    169
  • Shipping
    191
  • Returns
    162
  • Quality
    151

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
View ratings trends
32
See all photos
How would you rate Swimsuits For All?
Top Positive Review

“I have purchased their swimsuits for over 2 years and...”

Sarah E.
11/1/13

I have purchased their swimsuits for over 2 years and could not be happier. Their selection is amazing and quality even better. It is so nice to find a place that caters to us plus size women. This company truly knows how to take care of its customers.

Date of experience: 11/1/13
See positive reviews
Top Critical Review

“Awful group of companies with an absolutelyu in competent 'customer service' team.”

Ken W.
8/20/24

This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE

Date of experience: 8/20/24
See critical reviews

Reviews (401)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (200) gift card (46) credit card (46)
Thumbnail of user valeries895
New York
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

DO NOT ORDER FROM THIS COMPANY! I ordered $200 worth of items from this company, only to be highly disappointed by the fit and quality. I sent most of my items back and was told I would receive a "credit" for the amount returned. About 4 months later I noticed a charge on my CC for a "rewards membership" that I never signed up for. I spent two hours on the phone with the company and received a refund for 2 out of the 4 months they were charging me for this service which again I NEVER SIGNED UP FOR! I asked about the "credit they issued and I assured that I had it. When I went to login to my account, it appeared I did not have one on file so I called them again, only to be told that I did not have an account (really? Hadn't I been a "rewards member?"). I asked about my "credit" (which was over $150) and I was then told that I was sent a "gift card via email." When I said I never received it and could they please reissue it so that I could spend the money they had already taken from me I was told that they could not because it was "past 90 days." The supervisor said that same. Thankfully I had used AMEX so then had to dispute the charge to get my money back. This was such a waste of my time and money! Don't even bother!

Tip for consumers:
DON'T BOTHER! NOT WORTH IT!

Products used:
bathing suit wrap

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2023

Thumbnail of user tw686
Texas
1 review
1 helpful vote
  • Send Message
May 25th, 2021

HORRIBLE CUSTOMER SERVICE EXPERIENCE FROM START TO FINISH!
Ordered in April, received the wrong size top in May. Mailed item back immediately. Incompetent customer service staff. I ordered from this company for years and this one experience will allow me to NEVER EVER order from the company AGAIN. I will also make sure others DO NOT! REMOVE ME FROM YOUR MAILING LISTING NOW. Thank you for ruining my group birthday trip of matching swimsuits. Your customer service team $#*!ing sucks!

Tip for consumers:
STAY AWAY STAY AWAY STAY AWAY

Products used:
HORRIBLE CUSTOMER SERVICE EXPERIENCE FROM START TO FINISH!!!!!
Ordered in April, received the wrong size top in May. Mailed item back immediately. Incompetent customer service staff. I ordered from this company for years and this one experience will allow me to NEVER EVER order from the company AGAIN. I will also make sure others DO NOT!!!! REMOVE ME FROM YOUR MAILING LISTING NOW. Thank you for ruining my group birthday trip of matching swimsuits. Your customer service team $#*!ing sucks!!!

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Our phone lines are much less busy at this time and our live chat on our site is operating back to normal. We encourage you to contact us for resolution.

Thumbnail of user mistyk86
North Carolina
1 review
0 helpful votes
  • Send Message
April 7th, 2023

I ordered several bathing suits in January. I was sent a size 14 bottom with my order which was suppose to be a MEDIUM bottom. I just wrote it off as a loss, but to my surprise I looked at my bank statements and they have been charging my card for 3 months for "free shipping" on future orders. What the heck? It was a one time order so I would never willingly sign up for recurring charges on my card. When I contacted CS, I was told that I couldn't cancel through the company, I would have to contact another company. And when I asked it I could do it online, I was told, no. I tried going to the questions page and it said I could click on my account and a drop down menu would appear that says, cancel membership. It wasn't on the drop down menu. This is so fraudulent I can't even describe my anger. The BBB or someone needs to get involved to get this practice halted AT ONCE. The fact that they are charging my card without permission is unacceptable. And let's just say it was a mistake, the fact that I can't call the company or go to the company website to cancel this charge is appalling! It shows their deceitful games. I will NEVER order from this company again just on the mere fact that they are thieves!

Date of experience: April 7, 2023

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Misty. We would like to apologize for your recent experience with Swimsuitsforall. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-527-9951 or email CustomerService@FullBeautyMemberRewards.com.

Sincerely,
Swimsuitsforall Customer Care

Thumbnail of user kathyh923
Alabama
1 review
0 helpful votes
  • Send Message
September 21st, 2021

I wish I had read these reviews before purchasing. Even though I used their return shipping label to return two of the six items I ordered, I received them back saying that I was outside of the return period. I advised, and they have record, that they were dropped off in time, however, since the shipper was delayed, they were received 5 days late. No where does it state on the original invoice that they must be 'received within 60 days.' However, it is noted on the label that they used to return the merchandise back to me. The agent was very defensive from the beginning as was the supervisor who said I should have sent them 2 weeks earlier to guarantee that they would be received. Again, I was not of the understanding that they had to be in their warehouse within 60 days. This is truly crazy, because the 60 day period starts on the date that they ship the items out to you... but it is not reciprocated. Waste you money if you want, but I will not do business with Swimsuits For All again.

Tip for consumers:
Call and ask about the return policy... and even then, I bet they won't disclose that the items has to be received in their warehouse within 60 days and if the shipper, using their own label is delayed, you will not get a refund.

Products used:
I kept half of the merchandise. I was only trying to return the items that did not fit. I even gave away one that didn't work out, so it's not like I was asking for a refund of my entire order.

Service
Value
Shipping
Returns
Quality

Date of experience: September 21, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user fraieru
Canada
1 review
1 helpful vote
  • Send Message
January 29th, 2017

There will be huge duties to pay for sales in Canada - almost as much as the product so the price will be doubled.
They ship with Fedex. If you decide to return to seller because you cannot pay the duties the shipping charges are for you to pay. The shipping charges are as much as the duties.
Here is a calculation in my case: 2 bathing suits 100$ covert to 144 CAD. Duties 77CAD. If I want to return to seller with Fedex (without pickup) I have to pay the shipping 74CAD. So the bathing suits cost me144+77= 221 CAD.
I can buy anytime at the most expensive mall in Canada a bathing suit for 100 CAD!
Be careful with this seller!

Date of experience: January 29, 2017

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hi Fraier, we appreciate your feedback regarding our shipping policies and apologize for the frustration you have experienced. I will be sure to share your concerns with our team.

Thumbnail of user melissaf1196
North Carolina
1 review
0 helpful votes
  • Send Message
August 6th, 2022

I should have listened to the reviews that others posted on this website. But I didn't and now I am out money and no swimsuit that I ordered! Their customer service is horrible. I ordered my swimsuit to be shipped in 2 days... paid over $40 for them to arrive in 2 days. Neither arrived within more than 2 weeks and when they arrived, they sent the wrong thing. NOW... they will not pay me for the money I spent for 2 day delivery AND they will not reimburse me for the difference in what they sent. Ridiculous! NEVER AGAIN WILL I ORDER FROM THIS JOKE OF A COMPANY. I suggest you not either. They do not even deserve one star.

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2022

Thumbnail of user sherylp94
New York
1 review
0 helpful votes
  • Send Message
April 21st, 2021

TRIED TO DO AN EVEN EXCHANGE AND IT WAS LIKE ROCKET SCIENCE: MONEY WAS REFUNDED TO GIFTCARD INSTEAD. AFTER CALLING THE ORDER WAS PLACED AND DUPLICATED THEN CANCELLED AND REFUNDED TO ORIGINAL PAYMENT AND NO ONE COULD EXPLAIN WHY. NOW AFTER 2 MONTHS I AM STILL WAITING ON THE ORDER. THIS DESERVED A ZERO BUT ITS NOT POSSIBLE. LAST WOMEN WAS NASTY AND CONDESCENDING.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

Service
Value
Shipping
Returns
Quality

Date of experience: April 21, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Sheryl, thank you for sharing your experience with us. Please send us an email with the order number to social.media@fbbrands.com and we will gladly look into this. Your feedback will help us improve our previous performance.
Customer Service Analyst

Thumbnail of user noneofy4
Ohio
1 review
1 helpful vote
  • Send Message
June 6th, 2020

I ordered a bathing suit WEEKS ago, it was supposed to arrive the first time on 6/2/2020, but it was delayed until 6/5/2020. It's now 6/6/2020 and I have NO package AND my tracking number doesn't work. When I track from the website it says "READY TO GO", but there is not estimated delivery date now. Also says it should arrive via DHL but it's a FedEx tracking number and both sites say the tracking number doesn't exist. The SAME THING happened to my friend and she paid for expedited shipping and it still arrived over a week late. Will never order from this site again and will never recommend to anyone. Save your time and money, go to Target!

Shipping

Date of experience: June 6, 2020

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello, We apologize for any delays in your delivery. We are working hard to support our customers during the COVID-19 crisis. However, due to the increased safety measures we are taking in our facilities, along with the carriers, some customers may experience delay in the processing and/or delivery of their packages.

We appreciate your patience and understanding as we navigate this crisis together.

Thumbnail of user hollyd456
New Hampshire
1 review
0 helpful votes
  • Send Message
February 11th, 2022

LIVID doesn't begin to explain what I feel right now... DO NOT ORDER FROM SWIMSUITS FOR ALL. My past two orders I've received incorrect items, and instead of making the situation right, both times I've had to go out of my way to get my correct item. Absolutely absurd! I just can't even. Their customer service is completely unacceptable. Please share with any of your friends who are curvy or need supportive swimsuits to not use Swimsuits for all or any other of their brands.

Side note: I have found other swimsuit brands I like (such as Bare Necessities) but had to use a gift card from previous purchases.

#swimsuitsforall #boycott #donotbuy #worstcustomerservice

Tip for consumers:
Don't. Their customer service, shipping time, and receiving your actual items won't happen.

Products used:
Swimsuit, cover ups

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2022

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

Thumbnail of user christined1784
Australia
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

After waiting 6 weeks my cosy has arrive.
So thank you!
However, it would have been helpful to me to receive an occassional communication re transit.
I understand poatage is slow, but an updated.

Service

Date of experience: December 3, 2022

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Hello Christine. We would like to apologize for your recent experience with Swimsuitsforall. Please send us a message with your order number, your email, and your billing zip code to social.media@fbbrands.com. We will be glad to further assist you. Thank you.

Thumbnail of user crystalf172
Florida
1 review
1 helpful vote
  • Send Message
May 16th, 2021

Took over a month to get initial order. Exchanged it all for different suits in a different size. Took over a month for exchange to be processed and then several weeks later I received an email that my order was on its way. The email showed that 2/3 of the original suits I had ordered were being resent in two random sizes and my card was changed for them. The suits I had hoped to exchange for were not on their way. When I called customer service I waited for almost an hour and was told by both the rude representative that answered the phone and an even ruder manager that I would have to wait until I received the incorrect suits, send them back and wait for another exchange to be processed or purchase the suits that I actually wanted now and get store credit once I send the incorrect suits back and they are processed. I am now about 3 months into this whole mess, am out $100, have no suits and there is no way I am giving this company anymore money. I will be disputing their charges with my bank.

Tip for consumers:
Do not!

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: May 16, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user karens1092
Maryland
1 review
0 helpful votes
  • Send Message
December 1st, 2019

After being a repeat customer from this company, I will no longer order anything from this company again. After ordering a coverup for 50% off, not 24 hours later the same coverup was advertised as 60% off. After calling customer service, they refused to cancel my order, saying that it had already been processed. If I return the coverup and purchase the same coverup at the reduced discount, I will need to pay a restocking fee! Ridiculous! All they had to do was credit my account the difference. I will never order from this company again plus the many friends that I have raved to about this company, will now hear a much different story. DO NOT PURCHASE FROM SWIMSUITS FOR ALL!

Date of experience: December 1, 2019

Thumbnail of user margarets1375
Canada
1 review
0 helpful votes
  • Send Message
December 2nd, 2021

Purchased Oct1 -worn 5 times - top all stretched & faded - talked to 3 CSR - says cannot replace or return as I wore it - that is why I purchased the item - never gave a conformation # when I ordered or any papers when I rec'd - all I have is my visa chg. - I will tell all my friends not to purchase at this company as do not stand behind product - looks lovely when first bought - many compliments on it but this ruined chance of any of friends going to purchase such an item from you!

Service
Returns
Quality

Date of experience: December 2, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

Thumbnail of user bonnieb780
California
1 review
1 helpful vote
  • Send Message
April 19th, 2022

DO NOT ORDER FROM THIS COMPANY. Their bikinis are deceptively marketed where you think you're getting a whole bikini and SURPRISE it's not 60 bucks for the whole thing, you just get the top. Want the bottoms? Shell out another 15 bucks
For shipping. Want to return it? Shell out another 15 bucks. Want to exchange with an easy phone call? Ha! You can only exchange for a different size in the same item. Beware of this company, they will nickel and dime you to death and make it horrifically inconvenient to return so you just keep the damn thing and they keep your money. $#*! YOU SWIMSUITS FOR ALL.

Service
Value
Shipping
Returns
Quality

Date of experience: April 19, 2022

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user bethb496
Delaware
1 review
1 helpful vote
  • Send Message
May 10th, 2021

If I could give them a zero stars, I would. I purchased items and returned the items within their 60 day return policy. Called to get my refund as it did not post yet, they said that they are having issues with their warehouse department and scanning returned merchandise. Had pictures of my return receipts and documents from the post office that it was returned timely and they said they will still not return my money. One customer service representative even told me they do this often and scam their customers and unfortunately they get this complaint often. WHAT, your agent said this and now you will not refund me? You will not be open for long. WORST EXPERIENCE EVER! I will not buy from you and will make sure that I spread the word for this and report you to the Better Business Bureau. By the way, spent 3 hours on the phone with their associates over 2 days. Another representative advised that i was within the time period but their manager is telling them not to give me the credit back. He does not understand why but has to listen to his manager. SCAM!

Tip for consumers:
DO NOT USE THIS SITE! Took over a month to receive this merchandise and then when I finally received it was not true to size. Plus when returned - they are having issues with their warehouse (per 2 agents that work for them - I know I was shocked that they said that as well) and are purposely holding the merchandise so it does not return timely to give a credit to their employees.

Products used:
Horrible customer experience with Linda the supervisor. The employees told me that I should receive a credit and now you are stealing my money. It was returned with a 60 day return period and refuse to give me a credit.

Date of experience: May 10, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Thumbnail of user steveg1229
Missouri
1 review
0 helpful votes
  • Send Message
February 26th, 2021

Ordered my wife a bathing suit which was a 2 piece shown together in the photo, but sold seperately. The bottom came in quickly, but the top was back ordered for 3 months. The top was oddly sized and would not form correctly like a normal swim suit top. We were both disappointed and shipped both back to the company. 30 days late my wife received a credit for her top. 90 days later her bottom comes back to her in the mail saying that it was returned due to going past the grace period. I called them and explained to them that it was not our fault that the top was back ordered 90 days. There argument was that they were 2 separate pieces sold separately and they could not due anything. They were sorry, really? What a way to lose customers. Luckily, the credit can be used for Woman Within which we have had good luck with. However it is the point of doing business with customer so they come back to shop. Horrible company that does NOT make their customer first. Too bad you can't do zero or negative stars like others have suggested!

Tip for consumers:
That when you buy a swimming suit, beware of paired items sold seperately.

Products used:
None, gave back gift card credit instead of back on credit card.

Service
Value
Shipping
Returns
Quality

Date of experience: February 26, 2021

Thumbnail of user roseannp1
New York
1 review
2 helpful votes
  • Send Message
October 2nd, 2014

Love the cover up I ordered! It is light, colorful and all around beautiful. Customer service was also very helpful when I had to call about a size exchange. I couldn't be happier!

Date of experience: October 2, 2014

Thumbnail of user jillianb145
California
1 review
0 helpful votes
  • Send Message
July 14th, 2022

I paid for 'super fast shipping' for 2-day shipping and my order was not shipped out for two days and will take 7 days to arrive. The item will not arrive on time and I tried to cancel the order. Every time I tried to chat with an agent they would end the chat session on me. I then called the customer service number provided and asked for a supervisor. After being on hold for 15 minutes I was dumped into a general mailbox to leave a voice mail. DO NOT DO BUSINESS WITH SWIMSUITS FOR ALL OR ANY FULL BEAUTY COMPANY! They are liars and will not help customers when they do not meet their own shipping deadlines.

Tip for consumers:
DO NOT USE THIS COMPANY!!!

Service
Value
Shipping
Returns
Quality

Date of experience: July 14, 2022

Thumbnail of user victoriar342
New York
1 review
0 helpful votes
  • Send Message
March 25th, 2021

I ordered a bikini to take in vacation on 3.4, recieved notice it shipped on 3/8 with expected delivery 3/12. It is now 3/25, after emailing and receiving NO RESPONSE, I called and waited in hold 45 min only for the rep to tell me sorry I can't do anything for 30 days. So a Resolution Supervisor, by the name of Ben, comes on the phone and sais, "wow I see there's only been a Shipping label printed and no movement after that, so that means either the warehouse forgot to send it, or it shipped under a different label"?!?! He also said he can nor refund my money for 30 days. So the have$90 and I have no bathingsuit for Florida.
WORST COMPABY EVER RUN AWAY DO NOT PURCHASE FROM HERE

Tip for consumers:
RUN AWAY SHOP SOMEWHERE ELSE

Products used:
NONE THEY NEVER ARRIVED

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2021

Thumbnail of user caitlinp53
Canada
1 review
1 helpful vote
  • Send Message
May 11th, 2021
Verified purchase

I ordered 3 items from swimsuits for all in late March (for 152.88CAD), and they came promptly. Unfortunately the fit and the fabric were not what I was looking for so I started a return. Their fixed rate Canadian dollar return option led to a broken website. After trying to contact them repeatedly I ended up going to Canada Post and just paying for my own return (I would recommend this, I think it ends up being cheaper). I contacted a rep via the chat box to confirm my return was received and being processed. They quoted me a refund of $128.25 (you don't get back taxes, duties or shipping). After waiting almost a month with no credit appearing, I followed up. They confirmed that my return was received but that the refund hadn't been issued and it would now be issued for $114.80 (with an additional 5-7 business day wait). When I asked about the difference in price I was told that the 128 was in USD and somehow that turned into 114$ CAD in their system. After asking for clarification several times and getting non-sensical and conflicting responses, I gave up (hopefully at least the $114 will arrive). I'm now out 65$ and have no swimsuits to show for it. I really would not recommend ordering from this site, especially as a Canadian.

Products used:
Swimsuits

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user suzannec766
Virginia
1 review
1 helpful vote
  • Send Message
July 19th, 2022

Poor return policy. They sent the wrong item, customer service is lacking, takes far too long to receive a refund and to receive the item I ordered I am asked to order and charge my credit card again (before a return was received). I WILL NEVER ORDER FROM THIS COMPANY AGAIN!

Tip for consumers:
STEER CLEAR

Products used:
tankini was ordered, a 2XX pair of jogging pants was sent. Trying to obtain my original purchase is torture.

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2022

Thumbnail of user chrisb2427
New Mexico
1 review
0 helpful votes
  • Send Message
August 26th, 2021
Verified purchase

I ordered a tankini and swim shorts in the sizes recommended by their sizing chart. When the items finally arrived - a month later - they were too big. I filled out the form to exchange them for a smaller size and sent them back. Two weeks later I got an email saying they had received my items and an exchange would be processed in 5-7 days. Waited a month and nothing happened. Emailed them for a status update. No response. A couple of days later I just happened to notice that a refund had been issued on my credit card. But still no communication from the company. Plus the refund was $18 less than my original purchase & shipping costs. I called customer service and was told my items had been processed as a return rather than an exchange. They couldn't explain why that had happened. And I was just out the $18, too bad. They said if I wanted the items in the correct size, I would need to start a new order. So I'm out $18, would have to pay shipping again for the new order, and wait another month for the items to ship to me. Not such a great deal. But then the customer service rep told me it was a moot point anyway, since the items were both sold out. No kidding... it had been nine weeks since I first made my purchase!

Products used:
Bought and returned bathing suit

Service
Value
Shipping
Returns
Quality

Date of experience: August 26, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance. We're happy to help you via phone or live chat on our site. 1-800-248-2000.

Thumbnail of user michellew1938
North Carolina
1 review
0 helpful votes
  • Send Message
February 28th, 2022

I ordered from this site 2/14 for a upcoming vacation in mid March. While I got a notification that the item was shipped the next day over the next 2 weeks I realized there was no movement/update with the tracking information I was given. I called to inquire about it and see if it could be deemed lost or at least an inquiry could be made to determine where the error was in shipping my item. I was told they wait 30 DAYS to consider it lost! Excuse me?! In the meantime my order, and the ridiculous cost of shipping (almost $20) was charged immediately. The shipping says 7-10 business days and we are out of that window, I don't have a bathing suit or any indication where it is in the shipping process and the only advice I was given was to continue to wait. I inquired if I could order another suit in order to get it in time while the suit is still in stock and the company would not honor the price I initially paid and wanted me to pay $35 additional for the SAME SUIT they lost! I placed a second order shortly after the first and I of course want to cancel but she stated since its shipped I cannot. The second package may be marked shipped and never come for all I know. I spoke to three different representatives all of which told me different stories about why a supervisor was unable for me to speak to them. Safe to say that even if these suits are heavenly I will NEVER purchase from SFA again

Tip for consumers:
DONT BUY! The shipping is way to expensive for you not to have a streamlined shipping process and a helpful customer service experience.

Products used:
Haven't received product

Service
Shipping

Date of experience: February 28, 2022

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user laurens717
California
1 review
0 helpful votes
  • Send Message
June 22nd, 2021

I wish I never ordered from this site. I ordered 4 bathing suits through 2 separate orders, and paid over 300$. I was willing to swallow the price for quality and fit as I am plus size and have a hard time finding cute swim styles for my body. 3 weeks after I placed both orders I hadn't heard anything pertaining to my order and tried to cancel. Although neither order shipped, customer service told me they couldn't be cancelled. I requested that my shipping at least be refunded, since I would just be returning them all anyway, to which they did not agree. About 2 weeks later my suits showed up. One of them fit 2 sizes too small, and the rest were essentially Forever21 quality. I decided to keep one, and it started to visibly fall apart after the first wear (sunbathing only). I returned the remaining 3 suits 2 weeks ago and haven't heard a peep. They also deduct 9.99$ from your return, which is so upsetting seeing that I didn't want the order after it took forever for it to ship. I essentially paid 50$ just to get these shipped, and 90$ for a crappy swimsuit. NEVER AGAIN. Save yourself the headache.

Date of experience: June 22, 2021

Thumbnail of user samantham35
Magali R. – Swimsuits For All Rep

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Thumbnail of user mf344
Illinois
1 review
0 helpful votes
  • Send Message
March 8th, 2021

As a plus size person, I love this company! The suits are true to size, and arrive quickly. And the prices are reasonable, too. I have been buying from them for years!

Tip for consumers:
Check the clearance section first for the best value!

Products used:
Swimwear, loads of it!

I have a drawer full because I have an indoor pool.

Value
Shipping
Quality

Date of experience: March 7, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!

Company Representative

Thumbnail of user samantham35
Magali R.
Typically responds within 4 days

How do I know I can trust these reviews about Swimsuits For All?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Swimsuits For All?