Swimsuits For All

I ordered 3 swimsuits- they arrived within 5 days and for perfect/true to size- I didn't have any problems with quality either

I simply wanted to share a great online shopping experience I had on a website I never knew about before - swimsuitsforall.com! It's really tough finding good quality, competitively priced bathing suits in my size once the summer begins... so I did a search for women's plus size swimsuits and found this site. I couldn't believe the variety of suits, including chlorine resistant swimsuits that are perfect for my pool. I ordered a one piece, a swimdress, several tankini tops, a high waist bottom and a few cute coverups. Their size charts made it easy for me to figure out what size to buy and the site was simple to navigate. I checked out quickly, although I wish they accepted PayPal, and received my order in just 6 days. A few of the suits were too big, but I exchanged them using their pre-paid return stuff and got my exchange a few days later. I would definitely recommend them to my friends and will absolutely shop this website again. They seem to offer really good discounts - I'm now on their email list and get frequent emails about their sales.

In mid-June I ordered a tankini. It arrived in mid-July. The top was smaller than I liked so I returned it a few days later. On July 24th, I received an email stating that they had received my tankini top & it would take 5-7 days to process the exchange. It has been more than 2 weeks without receiving the replacement so I called. The first time I pressed O for operator, the recording said, "I'm sorry. There is no answer. Your call is being disconnected." WHY IS THAT EVEN PART OF THEIR CUSTOMER SERVICE LINE? I immediately called back & was connected to John. He told me that my exchange had not been processed yet so he could refund credit card. I explained that it was a tankini & I didn't plan to swim topless... even having to explain this to a man annoyed me. He offered to reorder the top for me once I verified my card number & expiration date. My new tankini top should arrive in 7-10 business days which puts me closer to the end of August for something that I ordered in JUNE. Even in the southwest, swimming season is nearing an end. What if I hadn't called (twice) today? How much longer would it have been until I received my swimsuit? September? I won't order from them again.

I waited nearly two months for this suit and it does not fit true to size. Buy two sizes bigger than your actual size. Overpriced as well.

I am totally bummed! I have ordered from here countless times, and loved the products.
However, I wasn't told it was going to be a 2 week delay for my order, until after placing it.
When I called to try and expedite the order, I was told I would only be able to do so by canceling my first orderWHICH WOULD REMAIN ON MY ACCOUNT AS A DEBT for 3-5 working days! Double charging me for up to 5 days!

DO NOT ORDER FROM THIS COMPANY! I ordered $200 worth of items from this company, only to be highly disappointed by the fit and quality. I sent most of my items back and was told I would receive a "credit" for the amount returned. About 4 months later I noticed a charge on my CC for a "rewards membership" that I never signed up for. I spent two hours on the phone with the company and received a refund for 2 out of the 4 months they were charging me for this service which again I NEVER SIGNED UP FOR! I asked about the "credit they issued and I assured that I had it. When I went to login to my account, it appeared I did not have one on file so I called them again, only to be told that I did not have an account (really? Hadn't I been a "rewards member?"). I asked about my "credit" (which was over $150) and I was then told that I was sent a "gift card via email." When I said I never received it and could they please reissue it so that I could spend the money they had already taken from me I was told that they could not because it was "past 90 days." The supervisor said that same. Thankfully I had used AMEX so then had to dispute the charge to get my money back. This was such a waste of my time and money! Don't even bother!

I ordered several bathing suits in January. I was sent a size 14 bottom with my order which was suppose to be a MEDIUM bottom. I just wrote it off as a loss, but to my surprise I looked at my bank statements and they have been charging my card for 3 months for "free shipping" on future orders. What the heck? It was a one time order so I would never willingly sign up for recurring charges on my card. When I contacted CS, I was told that I couldn't cancel through the company, I would have to contact another company. And when I asked it I could do it online, I was told, no. I tried going to the questions page and it said I could click on my account and a drop down menu would appear that says, cancel membership. It wasn't on the drop down menu. This is so fraudulent I can't even describe my anger. The BBB or someone needs to get involved to get this practice halted AT ONCE. The fact that they are charging my card without permission is unacceptable. And let's just say it was a mistake, the fact that I can't call the company or go to the company website to cancel this charge is appalling! It shows their deceitful games. I will NEVER order from this company again just on the mere fact that they are thieves!

First off I have never spoke with a ruder team of people in my life. I placed my order 9 days ago... 5 business days... they still haven't even processed my order. And won't tell me even a n estimate on when they will be sending the product out. I asked if at this point I could just cancel and get my money back for my thousand dollar suit (sarcastic), they told me I only have ONE HOUR to change my order. So at this point we are working on 10 business days not even processed the order and won't give me my money back! I understand things are running behind these days and I told both the ladies I talked to that I understood that but that unlike other websites that state due to covid 19 things take longer, they have nothing on their homepage or anywhere that I could go d that says they will be processing behind schedule. If that was the case I wouldn't have purchased I needed it for a specific time. Overall no help or explaination for the customers and the ladies both supervisor and customer service very very rude. Didn't make sense to me that if they are behind in processing orders why they couldn't give me my money back and cancel the order it's going to get here at least a week late if not later.

Bait and switch. Refuse to honor. Promo code. Rude nasty. Don't waste your money on this idiots. Off to the attorney general's office with this

In regards to trying to use credit Feb. 2021. In late Nov 2018 I ordered four different swimsuit sytles in hopes that one or all would fit for a vacation. Unfortunately only 2 of the 4 fit. After looking at their return policies I was going to get very little back with return shipping (for each suit), etc. I opted for their "Never Expires" credit instead and returned them. In February of 2021 I went to place an order and it said my credit which was in the form of an E-Gift Card that "NEVER EXPIRES" was "Not Found". I called Customer Service and they were of no help at all! She was very smug and first told me I shouldn't have waited so long (2 yrs and 1 month). Insisting I wanted them to look into where my credit had gone she put me on hold for a minute and then tells me that after 3 years of nonuse they are dumped from the system and sent to the govenment as unclaimed funds. After I hung up I realized it hadn't been 3 yrs, it was 2 yrs and 1 month (rcvd credit 12/27/18). So I have been searching weekly to find my unclaimed funds and nothing! I sent them an email 6 weeks ago asking where my money is, received an email stating they received it and would be responding back and nothing. Looks like I am out $92.00 and they have doubled their money by selling the suit twice. FRAUD.

This is by far the WORST company I have ever ordered from. I tried canceling my order right away and they said I only have 25 minutes to cancel. However I was on hold 45 minutes before I could get anyone to respond. They would not cancel it, did not send me a return shipping label. I called back waited another 45 minutes took 1 week to get a return shipping label emailed to me after I called and emailed them multiple times. I also requested they put the money back on my original form of payment and they told me I would get an E-Gift Card. I was then put on hold waiting for a supervisior because I did not want this suit to begin with and they hung up on me while I was waiting. I had requested original form of payment when I spoke to them the week prior and it seemed to be no problem, but now it is. It is not fair to get a gift card when I am returning an unopened package that Ive been canceling since the minute I placed the order. I have NEVER dealt with a worse company. Not to mention I placed 2 other orders that day (before I knew the hell I would be dealing with) and they canceled 1 order and could not explain to me the reason it was canceled. I literally have NO IDEA how they stay in business with such terrible customer service.

After returning products ordered totaling over $ 120. I only received $59 back on my credit card AND then they asked me for an additional $12.99 for a restocking fee. DO NOT BUY FROM THIS COMPANY

These people aren't willing to do anything in the name of customer service and making people happy. Disgusting. I will never shop with them again

Absolutely horrible shipping and customer service policies. If you order standard shipping it takes 4-5 weeks to arrive. I placed an order on April 9 and paid for three day shipping. I leave on vacation April 21 and figured 12 days was more than enough time to receive my item with 3 day shipping for my trip. When I got the confirmation for shipping email it showed the suit would not be arriving until May 2, more than 3 weeks after I placed the order! I contacted customer service in which they emailed me a response saying they accidentally shipped it ground and would refund the shipping fees. That doesn't do me any good as I ordered the swimsuit for the upcoming vacation. I called customer service in which they said there wasn't a mistake it's just that they don't offer three day shipping to where I live which is hawaii. When I asked why she said because it is considered international. Are you serious? She said there wasn't a single thing she could do. No apology, no explanation, instead it was more of oh well too bad. I asked to speak to someone else in which her response was "everyone else will tell you the same thing". She finally got someone who said he was a manager and all he kept saying was "sorry but we can't give you a refund or do anything about it. Hawaii is international shipping." When I explained that I won't even be home when the suit arrives as I will be on vacation and no one will be able to get the package that should have been here tomorrow, his response was "can't you find someone to help you? There's absolutely nothing we can do. Three day shipping isn't available to hawaii because it's considered international shipping." Absolutely no help. If three day shipping wasn't available to hawaii why did they allow it as an option, why did they just ship the order standard without contacting me to inform me of their error and their policy and to see if I still wanted the item? I will never use them again. Their lack of professionalism in handling issues and concerns are the worst I have ever encountered with a company. I wonder if Ashley Graham knows about this scam and supports it? I will definitely stick with Venus Swimwear which is based out of Florida and gets me my product in two days.

Order my swim suite back in the beginning of June it is now the middle of July! Haven't gotten it yet! I have called customer service several time, they keep saying the same thing over and over they don't care! If I were them I would be looking for a reliable delivery service... ever hear of UPS or fedex I bet if they put it in a mail box I would have gotten it faster. It took them over 10 days for my order date to even ship it out... this place is a real joke. So now i have to wait 30 days from when it was shipped to even put a trace on it. Summer will be over!

Im trying to return a suit and no one returns info. I emailed 3 days ago and am waiting for a return label Where is the customer service?

This company needs to be SHUT DOWN. They are Swimsuits for all but under the umbrella of "Fullbeauty Brands" and the parent company is Apax Partners. President CEO Stephanie Sobel. They are nothing short of evil. They will steal your money, they will send you the wrong product not send you yours then charge you for the wrong item that they sent you and charge you to return it. Make you run all over trying to find somewhere to return it and still no refund. They will hold you hostage and not give you back the money they stole from you. Absolutely horrific. Please please do not buy anything. This company is absolutely awful and should not be in business. There are thousands of reviews for same Issues. They take your money period. I have filed with the BBB and Tomorrow I will be contacting New Jersey Attorney General. Again the only way to stop them from their illegal actions is to pass the word and STOP ALL PURCHASES. Don't let them take any more victims. I am going to try to see if there is a way to start a class action suit.

Ordered from this company several times and never had a problem. Suits fit well, fabric is great and never had a problem with returns or refunds.

Do not buy from them. They charge to return items even if it says free returns. I also got hung up on

Terrible quality. Sizing not accurate. It cost me $23.00 shipping and $10.99 to return, what a waste of money.

I want to cancel an order they were closed when I called the first time when I call after thru open they say I couldn't cancel it because it been more then an hour but I was not.

Pissed Consumer
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All reviews Footwear and Clothing Swimsuits For All 310
Swimsuits For All - MISSING GIFT CARD EMAIL CREDIT

2 hours ago
NOT RESOLVED
4.4
Details
0 comments
I WAS ISSUED AN ECARD IN THE AMOUNT OF $100.

I PLACED AN ORDER FOR $300. I RETURNED THE MERCHANDISE BECAUSE THE BATHSUITS DID NOT WORK FOR ME.

SWIMSUITS FOR ALL CLAIMS TO HAVE CREDITED THE ECARD IN AN EMAIL, HOWEVER, I RECEIVED NO SUCH EMAIL. I CAN SEE NO SUCH RECORD OF THE RETURN ON MY ORDER HISTORY, ONLY THE PURCHASE.

THEY ARE NOW SAYING THAT THE $100 CREDIT IS NOT TRACEABLE BECAUSE THEY PURGE THEIR RECORDS EVERY 90 DAYS - I HAVE NEVER HEARD OF SUCH A PRACTICE... IT IS RIDICULOUS!

WHAT A RACKET. I WONDER HOW MUCH MONEY THEY MAKE SCREWING CONSUMERS OUT OF CREDITS THIS WAY?

I THINK THIS POLICY MAY IN FACT BE ILLEGAL.
ZERO CUSTOMER SERVICE. VERY POOR POLICY!

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Bought three tanking top suits. Hand washed them all after wearing 1 time. Underwire is now sticking out in all 3! Customer service is a joke!