The swim suit wasn't even close to fitting even though I followed the company measurement recommendation. I returned the suit which cost $17.98 for shipping for a $64.40 swimsuit. The shipping was standard 5-7 business days. Customer service tried to exchange for a size 2X larger. I had ordered 2 sizes larger. Poor quality swim suit.
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
Gift Certificate NOT HONORED.
Swimsuits for all Stole money,,,They have NOT HONORED my Gift Certificate (the certificate itself says it does not expire). I wrote on MAY 24th. 5 different customer service agents told me that it had to be "reactivated"...? WHY was it inactivated? I had to wait 3-7 days for it to be "reactivated" - 5 TIMES! Each of these times I reached out to a different customer service agent and then waited the prescribed time. I tried to purchase 20 or 30 times. I am disgusted. This is stealing. I will seek recourse. Wasted time. Money, frustration. Despicable.
Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...
Hello Dee,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
I just recieved my chlorine resistant leggings and chlorine resistant tunic...The colors are beautiful on the tunic,I ordered a size 8, and actually bought a smaller size than usual...It fits pretty big, but i can use it for a dress (so tunic fits bigger than your usual size likely)...The leggings seem to fit a bit smaller than all my other leggings, and i got a size 10, so leggings may fit you a bit smaller than usual...They have a really pretty color strip on the side of them...Colors on both garments are really striking and pretty! It looks to be good quality stuff! The shipping sucks! It took forever,and it never updated from epostglobal to Canada Post, which worried me...I contacted Epostglobal LLC and got a really nice lady who looked into things for me, and it seemed someone at that Epostglobal shipping forgot to enter some info to Canada post, so when it was submitted,then it showed it was moving thru the system...Im happy with my purchase, but i wont know how chlorine resistant it all is until i use it a bit...I will say its really pretty stuff! I would consider sending tunic back and get a smaller one, but I think it be a hassle with post etc..
Poor customer service, poor quality, way too expensive for so-so merchandise, sizing is way off on everything and they have made exchanges/returns as difficult as possible. I have tried this company on and off for a few years expecting different results. I'm certainly not going to waste any more time or money on this dysfunctional outfit.
This company is very deceptive. After my order, I started being billed $16.95 a month. Their is no explanation for this if you go into your account. After some research, I find that is is some sort of rewards program, but no information about rewards you have earned. You might think you are getting a sale on a swimsuit, but after these ongoing charges, you pay much more for your swimsuit than you would anywhere else. My advice is to never purchase from swimsuits for all.
Hello Shirley. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Sincerely,
Alexis
S4a Customer Service
This company is full of scammers and no customer service. They took my money and 24 hour shipping fee...and Never shipped my suits. I called for a refund or the merchandise and they refused. Do not use this site...its a rip off.
I purchased 2 swim suits from this company. They did not deliver my items.
When I called several times they said its on the way.
Then I called again and again.
I spoke with Customer Service Amy and she are very uphelpful. I just want my 2 swimsuits or a refund.
They refused both
Do not do business with these scammers.
Stay FAR AWAY!
I purchased 3 suits and returned them next day.They took 33.23 from my refund. Customer service told me it was due to the fact they don't pay for shipping plus restocking fees.So you pay 20 for shipping and then another 20 to send it back. AND then 2 months later they charged me twice- 16.95 (33.90 total) for some club I absolutely did not join. This company is a ripoff! Buyers Beware - I would highly recommend finding another place to buy your swimwear.
I entered a promo code for free shipping which did not work (still charged me shipping). Several months later I noticed a fee of $16.95 for 2 months. Apparently entering the promo code signed me up for a monthly rewards club ( I am paying for points?!?!?!?). The only way to receive free shipping is to request reimbursement which there was nothing defining the rules. I will never buy anything from this company again. As a note- I kept a swimsuit that did not fit due to the charges to return where ridiculous.
Hello Stephanie. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Don't purchase from this website. It is a scam. I wanted to swap a swimsuit out because their sizing descriptions are way off. The website said if I agreed to a gift card instead of a refund they would give me an "instant" credit so I selected that option so I could use that credit to order the replacement swimsuits in a smaller size. When I got no instant credit I called customer service & they told me sorry the credit was not instant but no worries, I could go ahead & make my replacement purchase & they would convert my gift card to a credit card credit once the gift card was issued. Once the gift card was issued I called to get it converted to a credit & they told me there would be a $10 fee to do that. This website is a total scam & you should avoid them at all costs as their #1 goal is not to sell but to lie & cheat their customers out of money.
Order placed 3 days ago, confirmation said shipping may take up to 7 days. Today sone lame email about technology upgrades, may take up to 7 days to ship. Not having a good feeling about this company.
Bought suit and it had pulls all over it. It had apparently been used. I send an mail to the company and never heard back from.
A month later I start getting 17.99 monthly charge on my credit card. It said swimsuits for all club.
I never joined a club and this was a ridiculous charge. I couldn't get hold of them so I contacted my credit card company. Since I didn't find or see the charge until the 3rd month only 2 months was taken off my card.if you buy something from them beware and pay attention to the charges.
I don't know what is going on at this company but something changed. I bought from them in the past and didn't have a problem.
Hello Lise. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your billing zip code and a brief description of the issue. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
The swimwear is terrible... cheap quality, and the built in cups are the same size for every swimsuit regardless of size (size 2 gets the same cups as a 22). Just TERRIBLE, cheap crap. And what's worse-- you lose about $50 in the return process, which makes no sense! DO NOT ORDER! Just a scam!
I paid $52 for a swim top. It didn't fit so i returned it. They gave me a gift card for $38 and i called and said I didn't want a gift card. So they refunded me and charged $10 to do that so i got $27. Horrible. NEVER ordering from this scam company again. Overpriced anyway.
Bought 2 items for $102 (incl $16 Shipping) - it didn't fit so returned for $72 (charged $10+ in fees).
Then they signed me up for 'membership' at $16.95/per MONTH on my credit card without me knowing.
Husband finally caught on.
NEVER DEAL WITH THESE PEOPLE.
They get 1 star because can't give zero.
*DO NOT BUY FROM THIS COMPANY *! I ordered a bathing suit for 118.00 back in June. I called over and over they said it was on back order. In September I called again. They said I should be receiving it soon. I said I do not want it anymore summer is over! They said they can't give me a refund, I said well can't I receive at least a credit for some percentage off because I'm going to pay full price for a bathing suit I can't use?! Lol
Now here we are in October. They said they mailed it. Still haven't received it and will NOT give me a refund. I will be blasting this all over. This is not right!
Hello Kerryann,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
Purchased from this site, wore the suit for less than 5 weeks. It completely faded & stretched so it can't be worn. They refuse to stand behind their product. Will not exchange or give credit. Do NOT recommend!
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Horrible experience, cheap product and even worse customer service... hold time forever, no help, do not respond to emails, phone calls or messages. Would never buy from here again. If I wanted Walmart quality I would have bought from them.
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Have ordered in past and liked items but never had to return/exchange. Sent 2 times back in their bag, label and invoice. They charge $10.99 shipping return fee ( rip off). I sent in 3 weeks ago and no word. Call customer service line and it's a bunch of promotions followed buy an automated line that doesn't recognize why your calling and gives you another number to call which is DirectTV. Did the chat feature, sat on hold because it only wanted to help me purchase not with a return. Finally get through and the guy tells me that 1) my order has been receive yet. Then 2) oh was received by the post office 4 days ago and that's past the 60 day return so it can't be accepted. What happens now when you receive my package do I get it back? 3) No, the company donates it! Are you kidding me. It's my paid for products and your not going to give it back to me? He said "no, that's the consequences of returning it late."
Go elsewhere or loose a lot of money
I literally paid double to get different size replacement swimsuits for two swim suits I purchased and wanted to exchange. They do not exchange items. You have to return them with a large processing fee and repurchase. Surprisingly the cost of them is no longer what I paid and when asked if there was a promo code so that the cost would be closer there were none! Gave 2 star because the quality didn't seem bad, but won't know for sure until go in the water.
Answer: Same thing happened to me! If you used their return shipping labels, they will charge you at least $10 for shipping before they credit your card. I thought the return shipping was free since they charged me $20 to ship the first time! Total scam! Never do business with these yahoos!
Answer: 4 weeks for me! Grrrrr I have not received responses to my email inquiries. I counted on this suit to take on a vacation. If you read the reviews you see that they are terrible. I wish I had read the reviews before I ordered.
Answer: You have to take it up with your credit card company to get refund for the rip off. I ordered my suit 4 weeks ago and have not received it. I will be taking it up with the credit card that I used to purchase the suit. You cannot be charged for something you did not receive.
Answer: Send a PRINTED LETTER WITH BLUE INK SIGNATURE, send SIGNATURE REQUIRED VIA UPS OR POST OFFICE to the corporate address on web site. THIS STARTS A LEGAL FILE! Emails do not! Just give facts, order date, items ordered, customer service conversations (or lack of) and then circumstance. Leave out emotional stuff. Ok to state frustration. Make at least 3 copies of your letter for legal file. Make sure all your contact info is included, except email. Request all responses by mail. Good luck
Swimsuits For All has a rating of 1.1 stars from 402 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swimsuits For All most frequently mention customer service, credit card and return shipping. Swimsuits For All ranks 225th among Swimwear sites.
Hello Suzanne,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your address, and the gift certificate number and pin. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care