Swimsuits For All

I ordered a swimsuit on Sunday night for a party that's on Friday 7/29 I paid almost $20 to rush ship it. When I received the product it was a completely different suit and size. I called customer service telling them exactly what happened and that I need it in two days. I thought bc it was their error, they'd make it right by just sending me the right swimsuit and send it overnight. Not only was the rep rude about it she said she has to charge my card again for the proper suit and still charge me shipping even though it was in their error. They were going to send it regular shipping even though I said i needed it in two days but they just didn't care. I wouldn't get the product until Aug 4th! I will never ever order from this company again and will tell everyone I know about this unbelievable customer service.

The swimsuit sizes don't match the size chart, the return process is confusing. The customer service is worse. I had to send messages twice and call just to finally get word from their "specialists" that the sizing fluctuates and I just needed to figure it out.

I wrote a longer review, but it got deleted. I have nothing good to say, but I do have a gift card and a months worth of customer service horror stories. Don't buy.

I have ordered from this company twice and will never do so again. They rip you off on exchanges by making it incredibly difficult to do it. And when you apply promo codes, they tell you it will be deducted at the end, but it's not. Customer Service is useless, they tell you there's nothing they can do. I will never buy from this company again.

Beware of using your credit card for this website. Upon a return I was issued a e-gift card instead of the monies being returned to my credit card. They do not have a override in their system to correct this problem. Even if it was their mistake. Your stuck with a e-gift card. Sizes are not true to size. I range from a size 14 to 22 with swimsuits for all. So there wouldn't of been a problem in the first place if they were true to size. I took the size off a bathing suit same brand, again how could my suit at home say 14 and I needed a size 20 or 22. How is this possible? I agree with Sandy M. Shop your local companies in your area. They value & appreciate a return customer & business. I'm a business owner myself. I dislike reviews. But sometimes they are a learning tools. I was taught in 101 business, make the customer happy. They have not, therefore you lost me as a customer. Deb B.

Takes forever to get your order. Takes forever to process a return and unless you pay $9.95 you only get a gift card back. Customer service is a joke. Everything "is through the ware house so they can't actually help with anything. I had such high hopes but I will never shop there again. Guess I'm going to have to eat the gift card.

I received a catalog which offered "free" shipping if order is over $49. I placed an order of $60 and it would not process online correctly for the "free" shipping. I called customer service twice and talked to three different people. I was told how to process my order to receive the free shipping. I followed the instructions and believed it processed correctly. It did not and I was charged $19.05 in shipping. I called customer service again, but since the order had shipped they would not do anything at all to correctly this order and the charges for shipping. I explained they used false advertisement on their catalog. They would not correct. And, the products received are not worth the price, not quality made.

Paid $80 for 2 tops and 1 bottom. When I received I could see poor quality as soon as I opened so put back in original bags and returned, paying $13 in postage as I wanted my money back not a credit.
I received a credit of $13 and when I questioned they said both tops were being returned to me because they were worn or missing tags. Read all the reviews online including Better Business bureau site, they do this to everyone who asks for their money back! Total RIP OFF!

Returned 2 suits. Took them over a month to process a credit and then it was a store credit that was for less than the original price. When I called them they said they would give me credit back on my credit card less a re-stocking fee, another deduction from the original price. I went back and read their return policy. A $20 mistake on a less than $100 purchase. I'm still waiting to see if the refund shows up on my credit card. I guess I am simply spoiled by other vendors

I returned a $200 order because none of the swimsuits fit me. I chose to be refunded to my original form of payment. I got busy and forgot to check my credit card statement and only when it was too late (3 months later) did I realize I had never been refunded the money. They said they sent a gift card via e-mail but purge their records of those emails so they conveniently have no proof/cannot resend. And I have no gift card e-mail from them. So I am out about $175. E-mailed customer service and they were no help and you can only reach a supervisor by calling in. And they were no help when I finally managed to do that. They purposefully mess up the refund process and then blame you. And then make it hard to reach customer service. Feels extremely shady to me and I have never had a problem with any other online retailer getting properly refunded to my card. Wish I had read these other reviews before I bought through them. Disgusted.

I like their shop because they offer a wide variety of swimsuits for bigger girls like me. They're fashion forward and I already have my own little collection of their swimsuits! I love the service! Thanks :)

While the product I received was very good quality it didn't fit as I wanted so I sent it back. I used the return label they provided and requested a refund instead of an exchange, expecting that refund to be issued to my credit card. The label did state there would be a charge to cover shipping. When I was issued a refund via gift card I was told I would have a $10 fee because I didn't provide my own return label and they don't have that option on their return label. I understand that sometimes return shipping is not reimbursed and I'm ok with that but if you provide a return label, I don't think it's right to not give th option to refund my card or make it clear that I needed to provide my own label. I've never seen a company do this before and it also took a couple weeks to get all of this straightened out.

Please do not buy from this company! I returned items following directions carefully and never recieved a credit or refund. I am pretty sure this is called STEALING! Called several times to get things resolved but they would not send a credit or refund. The stole my money.

I have ordered from this company before and had no issues. This time is ridiculous. I placed my order and received free 3 day shipping. I received an email saying my order shipped but the tracking number was bogus. I called and they cancelled my original order and reordered my merchandise. Now it's 9 days later and still no merchandise. This is the worst customer service I've ever received. I will NEVER order from them again and you shouldn't either.

Ordered for vacation on May 4, still have yet to receive after paying A TON for shipping to get here in 7 days due to leaving for Florida on May 21st! I called for a refund but Customer Service stated only can refund once I've received... whenever that may be! They state due to Covid 19 blah, blah, that was a great and understandable excuse last year! Everything is back up and running and there are zero excuses that they can't ship a swimsuit out in the last 12 days! Plus zero refunds on shipping! Do NOT buy from this company, such a joke! I should've read reviews before purchasing, won't happen again! Even in my conformation ema states will arrive within 7 to 14 days. I paid for the 7day, but even 14 would have been before my trip!

I ordered 2 suits in early march, which I thought were really well made but were too small. I returned the suits on 3/13 and the return wasn't processed until 4/20. Additionally, it wasn't put back on my card, it was sent to me in a gift card. They state their policy clearly says that's how they do things... I think of myself as fairly bright but I never saw this. I asked for the return to be placed on my card and they said it would cost almost $8. I was so mad! Of course I let them take the $8 because I have no intention of shopping at a place that takes so long to process a return. Super disappointed.

Ordered on June 20th, shipped on June 23rd. Label created, but USPS has no record of it. Credit card charged. Called customer service and they inform me that they can't investigate or cancel the order until 30 days from order date. Summer is half over. They have my money, I don't have any products. I will never ever order from them again and I would advise everyone to stay away from this company.

Purchased on May 30th as of June 10th still not shipped out.
I have called twice and spoke to swimsuit for all customer service basically they don't care...
It seems like this time of year they get very busy and don't hire extra help so unless it's winter time anticipate a very long wait.
This is not Amazon shipping!

I ordered 2 items and they sent me one wrong item and I needed to order a different size for the other item. The instructions stated to mail the items back, place a new order and my original payment method would be credited. I placed the second order and paid with my credit card. Once my refund was processed they issued me a store credit. I love the swimsuits but it's not worth the hassle when you return items. I have had problems with other past orders and should have learned my lesson. Beware when purchasing!

I returned my item that didn't fit. Color was not as shown. They have had my return for weeks but are not refunding the money. Said they are behind in the returns department. NOT MY PROBLEM. They sure take the money fast but getting it back is another story.

Order was cancelled for no reason. Customer service department is a joke, the rep said he hates his job. I do alot of international shopping and have never come across such a poorly run company. They do have nice looking swimsuits but I will never order from Swimsuitforall ever again.

I have been waiting for my order for 2 weeks! Almost a week of that is waiting for fedex to get it. Label has been made. I will not be getting this in the time frame they said! They do not uphold to what they say. Do not trust this company!

My order finally arrived while I was on vacation. Included with the order were 12 catalogs not ordered or requested. Shipping on order was $35.04. As I no longer had any need for goods purchased I returned everything, shipping cost was $10.99. Why should I have to pay $24 for these catalogs that I never requested? Swimsuits for All has been very disappointing all round. Had to give one star to submit my review.
Spoke with Sam from Philippines who couldn't help with $24 shipping refund. Asked to speak with a US supervisor, was transferred to Carmen - bottom line they can't refund shipping costs... NEVER will do business with "Swimsuits for All" again.

I will never again deal with this company! I correctly ordered two swimsuits which were correctly represented on my order confirmation. I received delivery of one and I also received some piece of apparel that I cannot even identify. It was definitely NOT a swimsuit. Since I had not created this problem, and I had no use for it, I put it in my Goodwill donations bag. Swimsuits For All refused to send me my second suit which had been paid for unless I could return the mystery garment. The unordered item had a price tag on it that was far less than the suit I purchased. This was entirely THEIR MISTAKE, a problem of their making, but they refused to correct it.