SwissColonyReviews 204

I received a gift box for the holidays. The first thing I opened was a stick of cheese and it had green mold growing on it! There aren't any expiration dates on the items so I am a little reluctant to try anything else. I tried for over a week to get through to customer service. I finally got through today just to be told that they couldn't help me because I was not the person who ordered it. I now have to either tell my sweet relative who sent it to me that she has to try to make the complaint or just throw the items away and forget about it.

I ordered 4 items. I received only 3 of the 4 and its no longer available. So they suggested that I get a replacement and said it would be the same price as the one i didn't get. Then my credit card shows that they charged me double than the one I ordered. They didn't just ruin my party plan by failing to send my order that meant something for my party, they charged me double for the item not even as good as the one I ordered. So I told them to cancel. And they said they couldn't because they already had it ready to be shipped. So I would have to return it. I told them I would be out of town and won't be around to receive. Instead of compensating me for my disappointment, since now I won't have the item I had plan for the party, they refused to refund me until I send back the replacement item. So the item would be at my home for 2 weeks while I'm gone. I'm afraid it may not be there when I get back if someone takes it. So it means I'm $#*! out of luck. So this holiday is ruined because I don't have the item I ordered, and I'm charged for the crap they sent that I may not have when I get back. NEVER again I order from them.

We used to order frequently a number of years ago and were quite pleased with the products and service.
This year we received a gift box and what a difference time has made... unfortunately.
The cheese spreads appear to be little more than flavored Velvetta, the quantities are minuscule and the box requirement to refrigerate is laughable. I have little doubt that the contents could outlast the infamous McDonalds French fries without refrigeration.

I received some SC as a gift. I would never tell the sender that I didn't enjoy it, but just one look at the ingredients, and away it went. I was sent the wild game sticks, they actually have a tiny bit of the game that they're labeled for, but mostly it's beef and pork and corn syrup and other fillers. You could actually call them "cancer sticks". I guess they're going by "if you add enough sweetener to it, any crap will taste good".

I purchased 10 lbs of meats/cheese from Swiss Colony for my Family/Friends this Holiday Season, which came with a complementary tin of chocolates. The package was delivered to the wrong address, and sat outside in the hot Florida sun for 2 days before the homeowner discovered the package and delivered it to me. It was not Swiss Colony's fault (FedEx made the delivery error), and Swiss Colony offered to refund or replace the order. This was going to be a big part of my Holiday giving, but I don't feel comfortable asking Swiss Colony for anything. Swiss Colony should be able to hold FedEx accountable. Having said that, I will not order from Swiss Colony again. It's too risky, and I don't have that kind of money to risk, and have my Holiday ruined.

I have been shopping with Swiss Colony for 2 years now last year did not have no problems. Everything was great. So I decided to go with them again for Christmas gifts found out I had over a $1,100 credit and then only ordered about $800 worth of stuff but when I went to check out its stated I need to put half down on it when I didn't even need to last year. Mine and my fiance's credit has went up dramatic! I do not have 400 to just shell out that's why I chose to do the payment plan. I asked them why it's happening now like this and they could not answer me. They have just lost my business because I could have had that paid off within 6 months. I guess go to another platform.

I have been ordering from Swiss Colony for longer than I can remember. I even got Swiss Colony every year from my dad.
This year I had to cancel one item and its thrown their charges crazy. I'm being charged for the item I canceled months ago, it's Also changing me an amount nobody can figure out where or what its for.
Items that are delivery included credit department says you still have to pay delivery fee.
This will be the last year I order from them.

Not the same company they were 25 years ago. My last order was to be sent to North Carolina but ended up in Michigan. Never received and they still charged. Tried and tried to get credit but never could. Customer service is the worst!

Let me preface this by saying that Swiss Colony used to be a decent company. I used to look forward to getting their products every Christmas. I stopped using them about 7 years ago due to poor customer service, but decided to give them a another chance this year. Big mistake. Huge. Ginormous. I entered my billing information & then entered the address of where the package needed to go & I received an email that says it's going to the billing address. I call the company & am told there's nothing they can do. Is it too expensive to hire quality web designers & service reps? If so, RIP Swiss Colony. I don't see you lasting much longer.

Swiss Colony reported to the credit bureaus the I had missed 2 payments despite the fact I had paid off the account 2 months prior to when they said I missed the payments. At the time they claim I missed the payments I had a zero balance. I have disputed this with the credit bureaus and Swiss Colony will not admit their mistake. I have request they close my account which they did, but they still report the account as open to the credit bureaus, another lie. This is the worst company and I will never do business with then again.