Overview
Swiss Cuban Cigars has a rating of 4 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
Service was excellent and after US Customs hustle I finally got my order in time for the Holidays! Thank you Oksana.!
Great company to work with. Quick responds to questions. Competitive pricing. Large selection.
There is no better customer service at any company
The cigars are great. The shipping and communicate were terrific.
Easy to resolve shipping issues. Order arrived and no customs issues. Great smoke and great price.
Had an issue with the post office delivery but Swiss came through and got me my cigars.
Great job Swiss!
Service is great and delivery is timely.
My administrator always follows up
Staff proactively reached out to me within one day after placing my order - one of the products was out of stock and offered a multitude of substitutes or a refund. I chose one of their recommendations and was very happy with the openness and transparency of the process.
Order placed by the end of October for 5 boxes and still 1 box to deliver, 2.5 months after...
Love my Cuban cigars - great communication- great service - great quality
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- Las Palmas, Gran Canaria, Spain
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mr. Terny
I hope you have a nice day
We appreciate you taking the time to share your experience with us.
We fully understand your concern and apologize for all the previous inconveniences.
Since the original order was not delivered due to issues with the Post office, we proceeded to resend the packages once again, and it seems to have been delivered on (01/17/2025).
Likewise, we would like to go further on this case and provide you with more information about it. We appreciate it If you could contact us by email (info@swisscubancigars.com), or by calling us at +1 (850) 364-4421.
Sincerely,
Isnela Solis
Junior Supervisor