Overview
Swiss Cuban Cigars has a rating of 4 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
I rediscovered this company after many years. The fact that they are still in business leads to there longevity and legitimacy. Great prices, and truly excellent service. My customer representative Isnela has given excellent and accurate service. You will not be disappointed. SCC excellent company for cigar aficionados.
No refund after three unsuccessful deliveries! I had to pester them to get answers and I had asked for a refund after a final shipment. All this has been going on for over a year and I haven't received any cigars and have lost 500 euros! Avoid them!
Recently made another substantial purchase from Swiss Cuban Cigars. I experienced a significant delay in shipping with this one, which in my experience is unusual, so I reached out to them. They investigated, got back to me fairly quickly, and made a replacement shipment immediately, which I subsequently received in a timely manner. Everything arrived in pristine condition and I remain a satisfied customer.
Service has simply improved steadily. Excellent portfolio of choice Cubans, very competitive pricing, and most recently efficient shipping. Responsive customer service as well.
I had a great team helping me get my cigars through customs. They assisted non stop and helped ease my mind and assure me all would be great. The bees knees as we would say in the UK. I will always be doing business with this company. Cheapest cigars around and the most helpful
I can thank you enough this company for delivering the best quality Cuban cigars to my house. They always send me new updates about cigars and new deals that they're having in their website. Extremely professional professionals I love this company and I would recommend to all my friends and family.
Service manager for my account is very conscientious in following through with each order. Also keeps me informed of product availability. Al in all aspects good experience.
I had a small issue with the original order. The Customer Service Rep Oksana was in contact with me several times with updates, and after arrival (in only a few weeks) she continued to follow up to be sure I was satisfied. We spoke about my concerns and she addressed immediately and had my order re-shipped. I got that in 15 days which was amazing and in time for my daughters wedding. Oksana is a rock star, and the Cuban Cigars I received in the re-shipment are perfect. I would recommend Swiss Cuban Cigars to everyone! Great prices, great quality, and fantastic service!
Two of my Partagas Series D No 4 were damaged. The heads were crushed.
All of the other cigars that I have ordered has been exceptional. This in no way will effect me in ordering cigars in the future.
Dear Mr. Roher,
We hope you are having an excellent day.
First and foremost, thank you for taking the time to share your experience with us.
We are truly sorry to read that one of the products from your order arrived damaged. Please accept our sincerest apologies for any inconvenience this may have caused.
That said, we are sincerely grateful for your kind words and for acknowledging the quality of your previous orders. Your continued trust and loyalty are valuable to us.
To assist you further and provide the best possible solution, we kindly invite you to reach out to us directly via email at info@swisscubancigars.com. Our team will be more than happy to review your case and ensure it is resolved to your satisfaction.
We remain fully committed to providing the highest level of service and quality.
We look forward to hearing from you soon.
Sincerely,
Natalie
Customer Service team
It's inevitable that something will go wrong at some point. It's how a company responds that separates truly great service. There was indeed a hiccup, not of their fault, but they immediately made it right.
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- Las Palmas, Gran Canaria, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Brouillard,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the challenges you faced in receiving the product you ordered after multiple attempts.
As your payment was made over a year ago, the transaction is no longer eligible for a refund due to payment processor limitations. To ensure you are compensated, we have credited the value of the undelivered product to your member account. You can redeem this credit at any time for future purchases.
Please note that we are unable to ship to France at this time. However, you are welcome to place a new order for delivery to another European country.
If there’s anything else we can do to assist you, please don’t hesitate to contact us at info@swisscubancigars.com or +1 (850) 364-4421.
We are always at your service.
Sincerely,
Natalie
Customer service team