Overview
Swiss Cuban Cigars has a rating of 4 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
The cigars that were shipped to me were fake. The band was visibly wrong. The wrapper on the cigar was to dark and the filler was chopped up. Fake cigars demanded refund.
ABSOLUTE SCAM! A friend was sent fake cigars - maybe a banana leaf -. I returned the goods and the seller refused to refund my payment!
Hello, Mr. Janik.
I hope you have a good day,
We appreciate you taking the time to share your experience with us.
In response to your complaint, your refund request has already been submitted, but due to a technical problem in the payment platform, we have not been able to complete the process.
If you check the emails, we have stayed in contact with you throughout the process, and once we solve this problem we will proceed immediately.
Also, we can assure you that all the products that we sell are 100% authentic. We have been in this industry for more than 20 years and so the trust of our customers is strong.
But, if you have any concerns about this matter in particular, let us know by email (info@swisscubancigars.com) and we will provide you with all the information.
Sincerely!
Isnela Solís
I have absolutely no doubt whatsoever the cigars I received are fake. Do your homework on COHIBA. MHG
Unfortunately Cigars I received are not authentic and blocked
Greetings Mr. Aldawood
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In order to address your concern, I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We would have loved to assist you during this process but we didn't receive any type of communication from you.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
Very good. Cigars arrived in excellent condition. Looking forward to smoking them.
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- Las Palmas, Gran Canaria, Spain
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Mrs. Gillespie
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In order to address your concern regarding order #SW55808. I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We would have loved to assist you during this process explaining to you all the information and giving you all the steps to made you feel sure about your purchase, but you didn´t allow us to assist you correctly.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team