T-Mobile

Sales Rep #832 (Jonathan) from Deerfield Beach, FL ******* was excellent and professional. He should be recognized for Excellent Customer Service.
Dolores M.Young, DNP, DNS

Too put simply this is a terrible business. You get a phone put it inside a phone case have it break less than 30 days later and they refuse to trade it back because they have such crappy guarantees they last only 14 days like really? You think I am going to figure everything out on my new phone and see if there are any problems by then to report a problem. The second experience was with ANOTHER PHONE that laster no longer than a year replacing it over 5 TIMES! Each time having to pay them 5 dollars to replace THEIR FAULTY PHONE! From problems with the GPS not working, screen burning, to physical warping of the phone due to heat they expect me to pay for the new refurbished one. If you are wondering it was the LG G5. Now recently I found out they were charging me for a tablet that they gave to me for FREE as part of a "free promotion" for said crappy phone. Not using it for years cause I already had another tablet found out they were charging me for it. They won't return my money cause the "promotion rebate has closed out". "They," said you needed to go on the website to claim the promotion. Yep sure the only thing they told me was to mail in a 50 dollar rebate for the phone which wasn't even from them but the manufacturer. I think one of their employees set up the promotion as a transaction so he would get more commission off of it than if I was getting it for free. I'm done with these people I'm going to find another carrier that won't be treating me like absolute garbage. If they ever want me to recommend them they might have to dig up my corpse and puppeteer my body for that to happen!

In the earlier days (maybe about 7-10 years ago), T-mobile wasn't this bad. The service in the last few years has been SO bad. They always start out with saying that they will for sure fix your issues. If you hear that you already know you are doomed. After talking with a clueless rep for an hour a supervisor will take over, and after wasting another hour or two will assure that it will be escalated appropriately and that someone will call you back. IT NEVER HAPPENS.

I had a grandfathered promotion (FREE 200 MEGS FOR LIFE) that was showing as expiring on my account online. I contacted them several times, each time they assured that it was a simple system glitch and not to worry about it. After it disappeared, they then said not to worry and that it would be restored. Then, it was already restored they said but not reflected yet on the account, just wait. The latest story is that it was never on the account OR it can't be applied anymore.

That was just one of several problems that reached no resolution.There was a time when Tmobile was great with their phone promotions. But back then their billing system was horrendous. But at least people would try to fix your problems. These days the billing system is better, but if there are ANY issues you're up a creek.

If electronic kidnapping was a thing, It happened to me. I wasn't satisfied with coverage from the beginning but I stuck it out for a couple years just because I hate the process of switching services. Recently my phone tore up, and it had 30 days of warranty left. I went to my local store and they said it was a manufacturers warranty. I cald manufacturer and they said T-Mobile would have to handle it. Long story short, I had enough tit for tat and went back to Verizon. The thing is, I had a third line that I have never used. Didn't even have a phone for it. They didn't cancel that line automatically when I ported the first two numbers to Verizon. I called CS, and they said because I couldn't remember the pin number, I would have to go to the store and show my i.d. and they could get a temp pin to access the account and then change it. The lazy a$$ at the store said he didn't have a magic button to do what I wanted and I'd have to contact CS. This went back and forth five times and several days before I finally got in touch with a lovely kind employee on their chat feed. She took more than half a day working with me and CS and the idiot at the store and finally got my situation resolved. As a result of porting the first two numbers, I no longer got multi line discount for the unused line, resulting in way elevated charges on my final bill. If T-Mobile is ever the last phone service provider on the planet, I just won't use a cell phone.

T-Mobile constantly say their service in my area. Have. To drive 1/2 mile for service and then loose it. 3 months later and still being billed

I've been having the same problem with T-Mobile for a little over 1 year now. I can rarely send a picture via text, many times no text at all, can't make phone calls, people that call me it just goes to voicemail, my network completely drops, but if I turn it off 5G and turn it down to 2G and 3G I can sometimes send pictures and regular texts. 5G is not something that T-Mobile offers, that's an outright lie. If you put it on LTE 5G you will get no service, 5G does not work, so you don't have to be a genius to figure out that there's no 5G Network. T-Mobile has compensated me many months, but it doesn't matter if I get a free month with a network that does not work. If I can't make phone calls or send texts, it doesn't do any good whether or not I pay for it, so I'm having to switch providers now. Like I say, I've been dealing with this a little bit over a year now. My advice to you is to stay as far away from T-Mobile as you can, they're out right liars. There's much better service providers.

Please avoid this carrier!

I was with t-mobile because of a promotion that was offered. That promotion was switch to T-Mobile and get a iPods and a watch for free. I decided to get the phone but after a couple months the monthly bill was getting higher and higher. I'm a 15year disable veteran of the United States Navy and with this world every penny matters. So I decided to pay my bill and pay the phone off. I called customer service and it took 2 hours but we came up with a total we both agree. Under my understanding after the payment is paid I was completely done with T-Mobile.
I switch carriers the same day for a lower bill. I tried to give the phone to my daughter but found out it was a network lock on it. I called and that's when I realized that I was mislead and lied to. That's not the icing on the cake but I also was treated horrible today 6/8/22. I had a manager stated that I was scam out the payment but found it 10 mins later after I said I was go leave a bad review. I had one manager to hang up in my face, but to make things any worse I had to deal with a customer service rep that was awful with customer service and he tried to keep forcing info out of me as if he was doing the supervisors job.

Tmoblie phones r cheap and no good. I have went through 4 phones in 4 months. I have had to pay over $400 on these phones and I am a new customer. They didn't even to help alil

I was a Sprint customer and encouraged to migrate over to the Tmobile network. I was told and read and watched advertisements which stated I could receive a FREE iPhone 13 and FREE EarPods when I did provided I turned in my iPhone12. I did not need a new phone but was interested in the iPhone13 Pro. The Ossining store manager told me I would get the Pro for $200. I also was interested in the Pro EarPods which she told me I could get for $125 plus tax.
All seemed to be going fine until Tmobile received my iPhone12 at their warehouse. I was then advised that the only discount on my iPhone13 Pro was the $500+ I was given with the trade in. The $200 I already paid was credited and now I would be charged $11.33 for 3 years.
As for the Pro EarPods besides the $125 plus tax I paid in the store, I am now charged $10.42 each month for a year. So basically I paid full price fr both Items. My next steps will be contacting the NY Attorney General and also BBB.

Being a Boost customer and receive txt messages for months now to switch over to T-Mobile. Finally go in and long story short when switching a Sim card they locked the phone up up 72 hours so really had no choice but to get another phone. Spent 3 hours on one phone and tried to upcharge the service plan when I asked what was the closest they had to what I was cuttebtly paying they gave me a price that was triple the amount of what I was currently paying I had to ask 3 times to finally get the answer. This was all so unnecessary and uncalled for. When customers are not volunteering to switch companies and are getting messages constantly to go in and switch over then they get locked out of their phone and forced into buying a phone this should be illegal. I am sure we aren't the only ones they have done this way. When I specified told them we was not looking to buy new phones and everything that came with it because we just got our current phones not even a year ago and as the customer we end up getting screwed. It's not right abd customers are pretty much forced into buying a phone. Shame on you Boost. Also you need take responsibility when you mess up customers phones!

I was switching over from Metro after being with them for 3 years only because I was sent multiple emails telling me to switch over to T-Mobile because I've been with Metro paid my bill every month I would not be charged a down payment and also no credit check well I ordered my phone on November 21st and it was sad to be delivered on the December the 15th, needless to say I have not received my phone! I have spoken with customer service, order status, chat and every possible way that I can get in touch with someone that would help me but I was lied to you each time was told that my order was going to be updated and I was receiving email.
I never received the email, my order status was not updated so I contacted them once again and they said that they have my phone in stock but I would have to process my order through T-Mobile run a credit check put a down payment. Completely deceptive, I asked you to speak with management but she said that management has the same access to all of the information that she has, needless to say I am furious, mostly because I was deceived. If this is the way that they start doing their business then I'm sure that there were only be issues in the future!
I'm staying with my current phone company which I haven't had any issues with. I'm so glad that I did not transfer over to T-Mobile / Sprint!

I traded in my old IPhone 5s for a new IPhone 7 during the Black Friday promotion which was supposed to give me a $300 credit on my account as long as the phone remained on a TMobile plan. I confirmed that my TMobile plan qualified for this promotion with both the local store and TMobile customer service over the phone and the credit initially showed up online on my account. After two weeks passed, which conveniently just exceeded the return period for the phone, TMobile sent me an email saying that I didn't qualify for the promotion and that they would be charging me an additional monthly fee. I called them and they told me that they sent me the email because the store we bought the phone from just had not submitted all the info to TMobile and to wait a few weeks for the promotion to be applied. I just got my new bill and the additional charges are on it so I called TMobile. They are now saying that my plan doesn't qualify for the promotion and its too late to get back my old phone or return my new one. I could've paid less for the new phone from other outlets and more importantly, they took my old phone and didn't give me anything in return for it. My old IPhone 5s had a value of approximately $175 when they took it. So they basically stole $175 from me. I want TMobile to honor the agreement they advertised or at the least I want my old phone back and I want to return the phone I just bought from TMobile.

The reviews on here are insane. My thoughts are way different, with T-mobile even the value for your money is way better. You can get up to 8 lines for you and your family, home internet, plus so much more added for the price. I am glad I switched to T-monile I have 6 lines, home internet, Netflix, paramount, apple TV plus every Tuesday they have surpize rewards all in a one bundle package for the price as well. Thier app is good to because you can let your self or everyone on the plan with you have access to make changes and see what's going on in the plan, and example say I add something to the account but thiers other people on the plan with me they will also be able to see when a change is made if you have it set up that away which of course if your not hiding anything that shouldn't be a problem and my daughter likes that part because she will text me and ask did you change this and she can change things as well anyone you allow can but you gotta be able to trust them not to go crazy on the plan to give them that access. The home internet it's good to and I like the modem is not so big it takes up to much space. I do recommend T-mobile.

STAY AWAY FROM T-MOBILE!
After inquiring about an upgrade in June in store and being very clear with the representative that I was prepared to pay a little more on a new phone but not more than about $5, I was misled into believing that the new phone he suggested was "about" $20 per month, this would be approximately $7 more than the original. After receiving the phone the first bill came in at $95 which was a nasty surprise but I figured it included setup fees etc. The second bill was $83. The cost of the new device is 3 times what I was paying before, NOT just $7 more than the original, which was my stipulation in store. When querying with customer care, I was told to return to the store at 9.30 the next day and an "expert" would call and speak to the store representative and I could return the phone. The store is closed at 9.30am! A further call the next day to customer care revealed that what I was told the previous day, would never have happened and that as the "buyers remorse" period had lapsed there was nothing T-mobile could do.
Returning of the device has NOTHING to do with buyers remorse and everything to do with dodgy in-store "up-selling"! While not being specific about the actual price.
SO, the price misrepresented in store and lied to by an "expert". This is DISGRASEFULL service and treatment of a 3year customer. The entire mess is recorded on the t-mobile call recording system and can be verified!
You can be sure I will move to a different carrier!

1st month 300mbps speeds
2nd month 200mbps
3rd month 100-160mbps
Every month after... a constant up and down from 0mbps - 160mbps the internet is so unstable I cant do ANYTHING ONLINE besides watch youtube videos most days... I streamed on twitch and now I CANNOT do that at all because the internets too unstable... I've been giving them the benefit of the doubt hoping things get better but it just keeps getting significantly worse... Customer support is great they do thier best but at the end of the day the service im paying for is absolutely terrible...
We will be transferring back to Verizon Wireless as soon as they have internet service in our area
I should've known better than to trust T Maybe

Where do I begin T-Mobile? You are such a fraud! You train your team members to do fraudulent act. Your promotions are fraud, your lines are fraud, your service are fraud. Why is my phone bill still the same if I pay off my phone. Why am I paying equipment that's paid a year plus. Why is my bill is not one set payment every month? Why are you not training your team members how to fix a situation?. Why a manager never call to apologize for employees stealing my identity, getting a phone i did have in Present. T-Mobile have no customer satisfaction on my end at all. When customers call they act like they fix the situation and really they add into it. They act like they are discounting your bill and the next following month nothing, to shut you up, but really nothing was ever done, that's is called false advertisement, misleading your CUSTOMER. WITHOUT CUSTOMER THERE ARE NO BUSINESS!. WE NEED TO BE SATISFIED. I'm Going take this matter far, my blood pressure went high because of this company rip off.

I have been a happy customer of T-Mobile for almost 20 years, until recently. It's turned into a complete nightmare. I took advantage of a promotion to add a line and get a free phone, with a supervisor, who set me up with the phone. At the same time, he canceled a tablet line we weren't using.

I have been a happy customer of T-Mobile for almost 20 years, until recently. It's turned into a complete nightmare. I took advantage of a promotion to add a line and get a free phone, with a supervisor, who set me up with the phone. At the same time, he canceled a tablet line we weren't using. Now they are charging me for the phone because they say a free phone is not eligible on account with a canceled line. I didn't know that, and clearly the supervisor who set me up with the plan didn't know it, and only got told that this was the case AFTER months of them adding credits on my line while they tried to straighten it out. I spent hours and hours on the phone with them as they kept trying to fix it. Now they are trying to make me pay for the phone, even though it's their error. I would never have gotten the phone in the first place if it wasn't free. The customer service used to be the best, but it's turned into the worst. Use any other company but them!

This is one of the worst customer service companies I have ever dealt with. We tried to switch our account from sprint to my fiancé's T-Mobile account and get him a new phone because his phone broke (it completely will not turn back on at all). We ended up dealing with this company from 11am to 6pm before we decided to give up and check into other companies. They kept asking for a PIN number to connect to our account yet we forgot the PIN number so they wanted to send a verification code to the broken phone after already telling them it was completely broke. Then they wanted to send it to our email, yet the email they had on file was completely wrong. They had no way to get into our account to help us. One guy lied and said he changed our pin and updated our email until we went to our fourth T-Mobile store for the day and they stillllllllll did not fix the problem! Absolutely ridiculous! Called them again and had to explain our story again, which ended up happening, probably more than 10 times. To say we were majorly irritated is an understatement. We literally tried so hard to stay with this company for them to not even help us. I have been apart of sprint for 17 years, they kept giving us the run around as well.

I wrote this review on another site and I'll write it here;
So I made the dumb decision as an 18 year old to switch to T-Mobile as an act to rebel against my mother and find independence. When that didn't work out, I decided to switch carriers and notify T-Mobile of my departure with their phone service. The reason for my departure was because they suddenly raised the price from 125 (what I originally paid) to 148 for a reason I don't know. When cancelling, they took 148 out of my account the next day and I disputed that charge with my bank for the charge being taken out unauthorized even when I turned off auto pay. They've had an incident like this before when I manually paid T-Mobile for the month and them taking out more money along with that. Anyways, T-Mobile sent me a letter stating that my final bill was due on August 1,2023 for the amount of 48.08, I paid that bill thinking that would be the last of it, I was wrong.
In the middle of August, T-Mobile had a different company send me a bill for 25 dollars for a reason that was not specified on the paper they gave me, I called representatives from both T-Mobile and that company to ask and dispute the charge to no avail. I sent an email providing evidence of said final bill fore mentioned, that company has not replied to that email and it has been a month since I've sent it. Today, T-Mobile has sent me the same bill from prior except with a late fee of 7.00 dollars. Just today I finally see what it was for, it was a returned charge fee from when they pulled funds out of my account without authorization. I called T-mobile again to, again, no avail. I regret being a dumb 18 year old and moving to this unhelpful, money hungry phone company. :/ I wish I could've given 0 stars but at the same time, the representatives that have tried to help me out were the only saving grace from this company.

The uncarrier who doesn't give a rats $#*! about you period. As long as you got moved over from a merger from Sprint called migration. Joke. They sold me a defective phone it was 1 day last return and they told me I have to keep a defective know. Phone a d. Go through the same crap over and over instead of offering me a different phone they rather inconvenience my business and myself. You see my business runs solely from my phone and when your phone goes ape $#*! so does your sales on your phone. The phone don't work CatS62 pro is full of glitches and functional problems over and over it doesn't matter how many phones you get replaced it's the same crash, same you open apps, you can't take pictures and you can't save crap to your phone. How inconvenient it is. I called and was muted so the customer service rep didn't have to hear me talk about my problem instead she ignored me repeatedly over. And over. She sent my phone replacement to the wrong store then they cancelled my order as per my request I never ordered a request to stop my replacement nor did I ask to return my phone. I don't get it Sprint was AAA for customer support t mobile gets zero. I want to immigrate. T mobile doesn't deserve my business. Replace my phone with what I want. Or I will sue you for replacing defective phone for another defective phone and it's affecting my business because of it. Shame.
Sprint never mistreated customers at all they were more then happy to help. Pixel 6 pro is what my business needs and I didn't get it..

Deplorable internet connection. If you want to switch... just don't. Also don't expect to do anything but watch Youtube... at most. EXPECIALLY if you have more than one person using it. Don't expect more than 4mb/s (Aka unusable), Sometimes Speeds will spike up to like 100mb/s+, but then immediately go back down to 3mb/s - 15mb/s. I would recommend Verizon, because it provides Consistent usable internet speeds, ranging from 45mb/s (Consistently), to 75mb/s+ (Consistently), and dont let them trick you buy saying "5G Internet speeds", It means Absolutely nothing :|, if TMobile is "5G", then Verizon is 15G.

I left Sprint to go to T-Mobile and chose them for the early termination fee reimbursement. I was told in the store by the manager that T-Mobile would reimburse up to $350 for the line termination and up to $650 for breaking the lease of the phone. After I made the switch, I had to pay a total of $440 ($200 for the line and $240 for the phone) to Sprint, I them submitted my reimbursement information to T-Mobile. It was denied twice. After speaking to someone in the ETF department, I was told that I would not get the reimbursement for the phone, but I would for the line. This alone was very upsetting, after talking more with the ETF department, I was given a $100 dollar credit on my bill. I just checked the status of my reimbursement and it is only for $140! This means that I paid $440 to leave Sprint and am only getting $240 for my "reimbursement". Needless to say, once I receive my reimbursement and use the remainder of my credit, I will be leaving T-Mobile. I should also mention that the coverage is awful.

T-Mobile will give a $10 account credit when the customer signs up for AutoPay, which is a system where customers provide their Bank Account number from which T-Mobile can automatically deduct (i.e. Take) the monthly bill balance out of the customer personal account. This process is open to cyber-attacks where unwanted third parties may capture, steal or improperly obtain any customers account number and begin to take unauthorized charges.

When offering an alternative where a major bank will accept e-Bills and then process the e-Bill balance and promptly send electronic payment directly to T-Mobile, the T-Mobile representative would not accept this e-bill payment method in lieu of AutoPay and give the $10 per month discount so that customers could protect their Personal and Private Information (PPI) from any unwanted disclosure to a third party.

Corporate greed has propelled T-Mobile to take Money from the younger generation, where the over 65 generation is willing to pay for services agreed to and received.

This appears to be bordering on Age Discrimination and/or Elder-Abuse because T-Mobile promotes directly taking customer's money and collecting PPI that does not need to be held by T-Mobile.

Sincerely,
PAN - Retired