T-Mobile

If you are in Denver east, don't bother to use t-mobile. Blind spot every where, signal is getting not better but worse by the day, multiple internet disruption everyday. Yes, they tell you they have the best 5g coverage, what's the point if it keep stop running. It's like you are connected to a router but still without internet access.

Went to the store on Peachtree Parkway told the cheapest plan for a single line was $65.00. Called the 800 number they started close to $80.00 I kept saying I wanted the cheapest plan finally got it down to $40.00. Told me the Sim card would come by UPS in 2 days, actually came by snail mail after a week. This is a company that just doesn't care about customer care.

As my niece says... BORING...

My sister accidentally broke my uncle's phone.
My sister waited on the phone (4/9/2023) for 2 hours. Hung up. Don't blame her.
My uncle was getting surgery (4/11/2023) waited on hold for 2 hours until he had to leave for the hospital. Don't blame him.
My cousin, Sam, (Uncle Ron's son) waited on hold for 3 hours (4/11/23) and had to hang up because he had to go to work. Don't blame him.
You may be thinking... huh... you're writing this on that date.
DAMN RIGHT. Challenge Accepted.
I have been on hold for 28 minutes. I want to see really how $#*!ty their customer service is... considering they are non-responsive. Stay tuned.

I

Tmobile sold me a used cricket phone but charged me for a new tmobile Samsung a 13 5g. I made multiple attempts to get this issue resolved. Every phone call was we are looking into it, call us back in 7 to 10 days. So I did I called multi times as I was getting the run around. Now there solution is to block me from calling 611 at all. I have to dispute my issue in writing. No 611 calls including technical support. They set me up they knew they were wrong and gave me the run around till they blocked me. Now for one line my monthly bill is 275.00 and I can't call 611 to ask questions or dispute my bill. Leaving asap

It sounds good when you sign up. However they're services that you access all month long just to be charged $30.00 0$40.00 a pop. Then, when you decide to leave the company, they tell you that you can't! What. Excuse me. Is this not a month to month Service Plan? They turned my account over to the collection agency, it took months to get straightened out. The customer service is fine as long as you are not questioning why a$60.00 per month plan has actually charged my card $140.00? 3 This Company has zero integrity

Had used straight talk for years. Decided to pay extra to get 5G. Worse decision I've ever made. On a good day their 5G is no better than straight talk. Problem is there are more bad days than good days. A lot of time you have nothing. Now im stuck with horrible service for the next 2 years. Do not waste your money on t-mobile!

I used to feel TMobile was both affordable and reliable. I have been with them for a number of years and had not considered shopping around until recently. About 5 months ago, I changed my number and in doing so, I have experienced nothing but trouble since. I was initially charged for three additional phone lines that no one told me about, I then experienced my phone being turned off sporadically and without warning, I then experienced poor internet speeds and service when leaving the house so much so that I now use my internet service while home to ensure I don't miss communications with family and friends. When I call in I also have to give a code, which I think is ridiculous. I also have experienced trying to login online and when I cannot and I've called in for assistance, I've been told I can no longer use my email but have to use the phone number, as if another account for me still exists. It's been a absolute nightmare this past year and I am now looking elsewhere.

Internet never they tell $50 per month it's really $100 per month. The only customer support available Is through text messaging and all they do is repeat a script. I'm very disappointed that ever month I pay for services that I do not receive im going back to Verizon

They took away my $5 discount because I had my credit card on auto pay and not my debit card. With all the fraud in this world you rather get my account compromised then my credit card? That really messed up! I'm pissed.

Worst service ever. Whenever we call they say your plan has no offer you need to upgrade. They don't care for customers. I am customer from 15 years but never free phone or any promotion as they say thats our old plan. And when ever I call that I don't get signals they say oh you need to upgrade your phone. But can't offer any promotion as we are not magenta plan. Money minting business. If you can't afford why you give plans packages.

T-Mobile is the biggest fraudulent cellular provider on the planet nothing but lies and rip offs just a big piece of $#*! customer service is under the rug a bunch of $#*! roaches hopefully you burn in hell you snakes

So i went to the US, decided to get myself a temporary local phone number. T mobile didn't disappoint, with all the features coming in the package i didn't have to worry about running out of cell data. Highly recommended

I swapped to T-Mobile a few months ago after years with at&t. It was the biggest mistake I have made. The cellular reception is 'spotty' to say the least, the support virtually non-existent and I get more spam calls and messages in a day now at times that I used to get in a year. Never again after this contract ends

Trying to figure out what your monthly bill will be is near impossible to figure out, even a rough estimate is near impossible. As for phone financing, when paying off a phone you are charged over 24 monthly installments. After 3 years with the phone I thought it was paid off but was told I still owed almost $300 on it.

Been a TMobile customer for 20+ they used to have the best customer service. Now it is the worst... they say we have a team of experts (yes we used to) NOT any longer. I changed plans to save money and things have been completely messed up. They have no clue what is going on. They are taking more more money out of my account than what my previous bill was and my account on line is showing past due. I am frustrated. Never have I had to deal with such bad customer service that can not resolve issues. Wait time is horrible, used to be able to get a call back... well no longer. As I said I mentioned I stayed with Tmobile for so long because customer service was good. Looking for a new provider!

Beware of TMobile and their fake promotions. We signed up 6 phones with a buy one get one free iphone promotion. We paid out of pocket over $3000 for three of the phones and they have since charged me each month to pay for the other 3 phones. We have called multiple times and their most recent response we were given was the promotion is too old and their is nothing they can do about it. I ask to get out of my contract since they breached their end of the deal and they indicated that i would be charged in full for the the 3 phones and the remainder of the service. Please learn from my mistake with signing up with them.

Store at 404 NE 125 Street, North Miami, FL ******* is the worst experience I have ever had. Lack of empathy, willingness to assist, staff and management team. No wonder no one walks in to that store, not to mention the bad location.

T-Mobile advertises this Home Internet service for unlimited use, but it does not seem to be offered at all when I check on it for the past 8 months. I am told there are not enough slots. What is T-Mobile doing and not upgrading its network to accommodate more customers for this seemingly ubiquitous Home Internet offering on TV. There seems to be a false advertising or deception because they advertise Home Internet high speed but it is not really offered to the common customer. Today, I got a message stating it was available in my area so I went to apply to get a slot and was informed really it is not offered. I have a screenshot of the window claiming it was available at my address at that given moment but I immediately applied and was told it is not offered.

I tried at least 3 times, twice online, once through phone and all the times my order is cancelled. And the reason is that they are not able to verify my identity. They are able to run credit check on me, get my ssn, my driving license, my address and still flag it as unverifiable. I hate this carrier and their verification dept.

Tmobile phones did not work in our house or yard. Returned phones after two weeks. Was charged activation fees, etc. Received $35 back when phones were returned. Didn't have original box for one phone. Received a bill for $89 for a month service. Once you leave Tmobile they have no record that your account ever existed, so scr__ you.

These people are rip off. Try stealing your money then say you in contract. Let sales people run up and they don't care, internet suxks and service. Watch your bill they pit everything under sun to charge more. Do not get or you will regret everything about them. No customer service or service stores only get on internet. Equally don't work and to much trouble to help. Didn't even get my service for about a month that I got.

I switched to t mobile to save a few bucks. After a few months I wanted out. The service is horrible. Dropped calls just like we had in the 20th century. So I paid off the phones and went back to Verizon. I used my tmobile phone which they unlocked after the 1500 dollars we had to shell out. Yesterday about a month after switching tmobile locked my phone back up. I called customer service and they told me that my phone is unlocked. Well it's not and they won't help me. Luckily my wife switched out her phone and she still has service. Verizon can't do anything and they said I need to talk to tmobile so I'm screwed. Tmobile should crawl under a rock and die.

Be assured all 250 people who gave this place high score are bots.
This store should get 0 for bad costumer service for false advertising, false promotions.
If you want to be conned and lied to, go a head and purchase from this store.
3 hours waiting, another 2 hours working in front unprofessional, inexperience lazy bunch of young and stupid group.
This is not a T- mobile store, this is a lying and cheating group of people that care only for your money!
I'm still trying to receive my money they stole from me! Shame on you t mobile for hiring peoplelike this!