Temu

I have been shopping with Temu for a while now and have never had a problem until recently. Have always received my packages with no problem. I rently ordered $200 worth of products and didn't receive them. Tried calling Temu and it took forever to get someone on the line. They told me, they could reship my item. I asked if they could please send it to a different address and they told me absolutely not. So they shipped it to the same address and the package is missing again. Tried to reach out to them again about the second package for two weeks. I was on hold for over two hours every time I called never speaking to anyone. They prefer you to chat with them. Opened up chat and they ask you the same questions over and over again, which pisses you off. You can't get anybody on the phone and you have idiots on chat. Someone named Jennifer keeps opening up a ticket and then closing it out. I haven't gotten anywhere with this company about my merchandise. I emailed yesterday and they emailed me back stating there is nothing they can do about my lost package. They will not resend the merchandise or refund me. Says in the future use a better address. Had no knowledge that my address was not a good one because I always receive my packages from Temu. Second after the first order was lost I asked if they could send the reshipment to another address and they said NO. So what do you do. Im not angry just very disappointed and I hope this does not happen to anyone else. I'll just take my business elsewhere. I'm still out of $200. The most important thing I've learned through all of this is, with any company make sure you have a real number and can speak to someone and always read their reviews first.
Disappointed "CASSY" from Chicago

Placed an order for 5 items on December 14th. Tracking is not updated since 14th. Gave me a delivery day of the 27th. No package. 28th still no package.customer service is not helpful. No need for 5.00 credit as I will not order from this website again.

December 30th. Still no package. Still not tracking updates.

January 2nd... still no package. Tracking STILL HASNT UPDATED. Again, customer service is no help.giving the same excuse...keep say that if no updates on tracking for 15 days you'll get a refund. That hasn't happened...

January 7th... still no package. Tracking still says it's in Evansville as it was on December 14th. Called the number and asked fir a refund and was told it would be applied as temu credit. I said no. I want it back on my card as I will not be ordering anything else of this scam website. Lady said she would put in a request for it to be applied to my original method of payment... 2 days later I get a message telling me that I have been credited 38.59 to my temu account...

I get the feeling TEMU makes items for children. Size charts dont work! You get what you pay for! Mmmmmmm

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I LOVE THE PRICES AND THE PRODUCTS WERE VERY GOOD SHIPPING WAS WHAT THEY SAID WOULD COME. OVERALL BETTER THAN EBAY

Temu's a great place to get great items for great prices. I personally love Temu and have nothing but great experiences, received everything I've ordered, if it showed up damaged I've been refunded in full (to my Temu account) within about 15 seconds. If I get something that was misleading in design, material or size, refund, 15 seconds, usually with extra no strings money on top. If it shows up late by even a day, $5 in my account. The problem alot of people have is they're expecting quality that isn't realistic, or are just simply impossible to please. Example, when you see a guitar for $80, you're gona get a guitar worth $80, just like Amazon. However they have effects pedals that are identical to some on Amazon and they're half the price. But if you're gona pay $2 for a watch and expect anything more than an arcade ticket reward, Temu's not the problem man. The main thing to keep in mind is, Do you need it? No. You don't. If you did you'd go get it, not wait 2 weeks just to be disappointed and then have an online whine fest. Let's he honest, they know you're not gona return anything, it's not worth what it costs tallied with the time it would take. Again, not realistic. I have gotten burned on a few things but when I look back it was my fault. The descriptions and specs, measurements are accurate. The red flag is when the specs aren't listed, like not listing lumens on a flashlight. But again, did I need it or was I just adding stuff to hit the threshold of a coupon to make the things I really wanted cheaper. Spoiler alert, door #2. Temu could stop with the dumb games though that seem to be near giveaways only to turn into a multi day thorn in the side. Honeslty it's predatory and that's the thing that'll drive people like myself away. I'd they would just stay a marketplace instead of a carnival that'd be great.

Well when I first joined they were good.Sure offer the deals and suck people in.Then downhill fast.Now the coupons are horrible they want you to spend more to save a tiny amount.Promo deals you think are a deal are really not.You can search the site or app and find the same item lower priced than the deal.Most orders arrive in bags and mutilated products.Looks like a thrift shop rampage of bin items.Even when they actually ship a box if arrives crushed up or holes in it.As far as refunds OMG its like talking to a wall for customer service robots.Even the humans are as bad as bots.Then they have this queue to speak and you wat a hour or more to conect to someone who doesnt help neither.They have a habit of saying a ticket as made a supervisor will get back to you.Hmmm in days if your lucky and they act like a bot.You get the same copy paste over and over.If you fight them enough you get a refund no return.Sadly they ask you to return items that are not even sanitary to return.They resell used items to other customers.So if you buy clothing it is possible someone else wore it.Even a hat or undergarments(gross people have lice or diseases)Temu cares nothing about anything but making money.I have gotten products shipped to me with dead bugs in them.Hard to think I had to fight weeks to get a refund for that and they love to offer creit as refund.Why? So you have to buy more of their damaged items and go through it all again with support.Aside from all the bad issues they do on occasion send me ok items not damaged but it is rare to get.Their warehouses are full of damaged items and they pack them damaged and blame postal.It is not postals fault.I promise if you could walk into a warehouse you will see a mess of damages being packed.No idea how this temu has not been shut down already.They must be paying someone to keep selling.Once the lawsuits hit them they will close or smarten up.I have been shopping online for years and this is about the worst I have seen.If I could rate them minus ******* I would.